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Hello, we have some questions about klaviyo's charges; we found that when we opened an email Billing that only supports 5,000 people, and we had 10,000 customers, and we split them into two 5,000 segments, I would can email them using my 5000-only billing plan, even though they're different users; so that means, even if I don't use a 10,000-customers-only mail plan, but a 5000- customers plan, I can still Send mail to all my  customers. What is the reason for this please? Is klaviyo billing plan based on the maximum number of  customers that sent in a single send?here the picture to prove this issue furtherly.And we find we only could send 50 000 email in next month, could someone pls tell the reason?
Hey, I have a shopify store and have implemented the added to cart, product view and active on site triggers as instructed.When I then tried to trigger the events, I noticed that the events are only triggered on myself.For example, when a customer cancels the shopping cart, nothing is displayed under klaviyo profiles.I have tried just about everything....The other triggers all work so far. Hope you can help me!ThanksDanielÂ
I am trying to configure a Mageplaza extension to send my transactional emails via Klaviyo, currently my transactional emails are being sent via my current email provider but I need the > Support Host name and IP Address > Port > Protocol > Authentication > Username > Password - any ideas how I go about this please?
I am beyond frustrated. For days now I have been trying to process a new payment method, but Klaviyo won’t charge the card. My account is now suspended, and support is yielding zero response (chat and email after 2 days). Any help?Â
Hey there community, I’m managing multiple accounts as a Klaviyo Partner, but since I began my business has rebranded with a new trading name and email address.When I’m registering my managed accounts, the old details are coming through for confirmation and new clients are getting confused.I’ve searched high and low but I can’t seem to find a way to edit my business name and email/login credentials without losing access to everything and starting over? Can someone please guide me in the right direction as this looks and feels unprofessional to me and would love to rectify it!Thanks so muchLisa
Hello, i’m a new user of Klaviyo. I need to integrate Klaviyo with Shopify Markets, is it possible? Is the same way to integrate with Shopify? I can’t find a guide about it. Thank you. Alice
Hi everyone! I only have close to 5 people on my newsletter. If I set up a custom sending domain with link tracking would it go to spam since I don’t have many subscribers? Would I be able to warm my sending infrastructure with only 5 subscribers? Thanks!Â
