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Analytics and Deliverability

Find answers to your analytics and deliverability questions here.

  • 786 Topics
  • 2,391 Replies
Ashley I.
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Ashley I.
solved this question

Subscribe page (Custom domain)

@robk123five To clarify my comment:​​​​​@David To and @inboxingmaestro are correct in that you would not be able to modify the URL in the st...
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inboxingmaestro
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inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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786 Topics
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Problem Solver II
jmacmanProblem Solver II
asked in Analytics and Deliverability
Is it Possible to Restore Deleted API Metrics?

I had some Metrics from Segment that I deleted. I changed Segment Write keys and accounts and I want to restore back those metrics that I deleted. How do I do that?

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Taylor Tarpley
Community Manager
2 years ago
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Contributor II
AlineContributor II
asked in Analytics and Deliverability
High bounce rate (t-online.de addresses)

Hello,we recently decided to move from our old ESP to Klaviyo and unfortunately I’m experiencing some issues on the deliverability for our 2 German accounts.In particular we get are getting bounce rate between 4 and 8% due to the large amount of @t-online.de address we have in our lists which are all bounced.Is there some solution/best practice to avoid this problem and set those t-online.de email as “safe”?Thanks in advance for the helpAline

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David To
Klaviyo Employee
2 years ago
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Contributor I
Pesky RobContributor I
asked in Analytics and Deliverability
Anyone elses open rates dropped overnight by 50%??

Morning Team - this week we’ve seen our open rates drop by 1/3 and then ½ against our averages. Presumably due to the IOS changes? Our CTR are also down. Is anyone else seeing this? Any suggestions for how to combat it?ThanksRob

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David To
Klaviyo Employee
2 years ago
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Active Contributor I
chris141331Active Contributor I
asked in Analytics and Deliverability
t-online.de bounces november 2021

Hi @superoelk , @Roland@Fliegenglas@FIRE-FOOD@flonomao what are you doing as a solution / as a work around? What can we do to surface our need for change to both klaviyo and t-online?We are stuck with manual labor. The team is repairing not performing.klaviyo says: “Get a dedicated IP or wait.”note: As a general baseline, you should send at least 50,000 emails per month at least twice per month (for 100,000 emails total) in order to warm up your IP.t-online postmaster says: “Send me klaviyos sender and I clear them.” Klavyio aims to be part of CSA, deliverbility expert @francis.baker says even though in his own words “T-Online is currently not listed as a member of CSA” and “We currently have no evidence, that it will assist with making inbox placement at T-Online easier.”I am happy for any helpful information or work around or anything towards solution.

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chloe.strange
Community Manager
2 years ago
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Contributor IV
SanketContributor IV
asked in Analytics and Deliverability
How to track if someone clicked a phone number link?

I’m using phone number link with my phone numbers in the email. So that users can easily click and dial from smart phones. However, I don’t see any data on how many people have clicked the phone number link. Historically, I was seeing 30%-40% of clicks happening on phone numbers in a different ESP.I know Klaviyo is known for data and this is a crucial piece of data for us.Please let me know how to check it.

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David To
Klaviyo Employee
2 years ago
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Contributor I
WeezeContributor I
posted in Analytics and Deliverability
email campaign not sending

Hii cloned an email campaign but it is refusing to send to my list … many ideas?

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stephen.trumble
Community Manager
2 years ago
A
Problem Solver I
Andrew.WaltersProblem Solver I
asked in Analytics and Deliverability
Purchase Frequency Report

Hi everyone,Is there a way to build lifecycle reporting in Klaviyo?I’d like to understand the following:The reorder frequency of a segment. I’m looking for reorder patterns like the average length of time between order 1, order 2, order 3, etc. Lifetime value of a segment. I have customers who buy 4 units at a time. I also have customers who subscribe to 1 unit at a time (I sell a replenish-able product). Can Klaviyo provide this type of report in the dashboard page?Let me know!Thanks! 

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alex.hong
2 years ago
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Contributor I
The WildsContributor I
asked in Analytics and Deliverability
Email not linking to website!

Hello! Looking for help with a campaign email. I have previewed / sent tests to myself (living in the states) and my business partner (living in Canada). All of my links (header, image, and button link) brought me over to the proper linked site.  When my business partner opened the previews/tests she could only tap through on the header link - the image and button links were broken with no response.  Wondering if anyone has had this happen to them or if you’d suggest any solution!  thank you! 

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Dov
2 years ago
C
Contributor I
carmenContributor I
asked in Analytics and Deliverability
Gmail addresses not receiving campaign emails, yet analytics says they were delivered

Hello!I just sent my first campaign to my subscriber list, but where only non-gmail recipients are receiving my emails. Yet it says all were delivered.I am just starting out with Klaviyo and entered my small list manually. Myself being one of them, who did not receive it.Does anyone have advise for this issue?

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C
Contributor I
2 years ago
A
Contributor I
afeezContributor I
asked in Analytics and Deliverability
Preview Emails land in the Spam

Hello all, i have a quick question. I recently started sending emails from the Preview Tab to be sure, it lands in the Inbox. But i discovered all mails from the preview tab go straight into the Spam while the mails in the flow itself go into the promotions tab.What could be the course?

2141
stephen.trumble
Community Manager
2 years ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Analytics and Deliverability
Started checkout and active on site metrics dont seem to work?

Hi, Just trying out klaviyo for the first time. Ive followed the integration steps and tried to test with add to cart (https://help.klaviyo.com/hc/en-us/articles/115005255808-How-to-Integrate-with-WooCommerce). Nothing shows up for add to cart or for active on site, BUT.. Are these features only applicable to websites where you have a customer login? You dont have to log in on our website, so does this mean these features cant apply to us? I assume its not like klaviyo can pick up any new email, and that the email has to be in some sort of database in order for these triggers to fire. Am I on the right lines? If thats not the case, well then I cant figure out why these arent working, because Ive followed the troubleshooting tips etc and just cant get them to work.  Thanks! Otis 

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A
Problem Solver I
2 years ago
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Contributor I
MAVEGGContributor I
asked in Analytics and Deliverability
[woocommerce] i don't have a product.liquid.

I need the product viewed metric, but I don't have Shopify's product.liquid to set up the code...How can it be done in Woocommerce?

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Spark Bridge Digital LLC
Partner - Gold
2 years ago
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Contributor IV
Rishabh20Contributor IV
asked in Analytics and Deliverability
What's your strategy for building report on flows?

Hi guys,I’m new to Klaviyo (or email marketing in general). I have set up some post-purchase flows for some products on our Shopify store and was trying to create some form of weekly reporting, was planning to follow a simple format on a Google Sheet, see sample below: Thinking of having someone from my team pull this data in from Klaviyo to Gsheet every week. Had the following Qs:1. Does this seem to be a good approach? Or would you rather just see the numbers in Klaviyo itself or use some other tool?2. Am I missing any metrics to track?3. How do you personally look at your metrics? How does the dashboard, reporting frequency etc look like?

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R
Contributor IV
2 years ago
C
Contributor I
camilaemailcomposedContributor I
asked in Analytics and Deliverability
Adjusting the default Attribution Window

When does it make sense to adjust the window from 5 days? Should this window be adjusted based on any thing specific, like for example, depending on the eCommerce you have? Trying to research what the benefits of adjusting this window are. Thank you for any input! 

21733
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Contributor I
2 years ago
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Contributor I
BayeetContributor I
asked in Analytics and Deliverability
Add To Cart Flow - Landing Page Trigger

So I’ve successfully installed the code and inputted the class name so my flow triggers when cart is abandoned on the PRODUCT PAGE However I am using the Turbo theme and found that the flow doesn't trigger when “Add To Cart” is clicked and abandoned with the “Featured Product” Element which you can put on the landing page. I’ve gone in and installed the same code in the “Featured Product” Template on the backend but nothing has changed. Any solutions to this? 

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Dov
2 years ago
I
Contributor I
ice.umiContributor I
asked in Analytics and Deliverability
"Added to Cart" event now appearing in klaviyo metric for Dawn theme shopify 2.0

Hey there! I’m in sort of a bind with setting up the automation in klaviyo.I’ve followed the steps given in for Viewed Product Tracking for Shopify theme 2.0 and Added to cart.Still the Added to Cart metric I need for Abandoned cart is not appearing.Viewed Product Tracking on my account is working so I don’t know what is missing in my part. So I need some help. Here I have the two snippets script as indicated per instructions.The script I got from the shop as I followed the instructions First I tried this script and nothing appeared: <script type="text/javascript">var _learnq = _learnq || []; document.getElementById("AddToCart").addEventListener('click',function (){ _learnq.push(['track', 'Added to Cart', item]); });</script  Then I used this Script and still did not work: <script type="text/javascript">var _learnq = _learnq || []; document.getElementById("product-form__submit button button--full-width button--secondary").addEventListener('click',function (){ _learnq

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E
Contributor I
2 years ago
E
Contributor I
ericarContributor I
asked in Analytics and Deliverability
Order/Revenue Attribution Not Showing for Campaign

I sent a campaign on 12/23 and know orders were placed from clicking a link in that email and nothing is showing in placed orders or revenue. All the metrics are showing in customer profiles (active on site, added to cart, placed order, fulfilled order), but not on the campaign report. We just moved from 3dcart to WooCommerce and I know with 3dcart the sync time was a few hours- with WooCommerce it syncs in real time. Is there something I’m missing as to why the order/revenue attribution would not be working? Thanks!

6632
E
Contributor I
2 years ago
Stela
Contributor II
StelaContributor II
asked in Analytics and Deliverability
URLs missing in link activity campaign report

Hi lovely people,I’ve noticed in my last few campaigns Link activity is missing - I have the overall click figures but not the URLs. This happened both on A/B tests and non-A/B test campaigns. I want to compare exactly clicks between two or more different URLs used and this piece of info is missing. Has anyone experienced the same?  

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David To
Klaviyo Employee
3 years ago
A
Contributor I
ArnargudnaContributor I
asked in Analytics and Deliverability
Activity Feed not showing events for a long time

We´ve recently starting using Klaviyo to accept events and trigger Flows to send emails. Up until recently the incoming events have shown up pretty quickly in the activity feed. Now however we are noticing the events dropping into the feed up to an hour later - and subsequently triggering the Flow.  Why is this happening - is the incoming queue, at any time, throttled?

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David To
Klaviyo Employee
3 years ago
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Contributor II
YJ LeeContributor II
asked in Analytics and Deliverability
Why is My Added to Cart Not Showing in my Metrics?

Hi there, I believe this question has been answered numerous times but it doesn’t seem to be working for me. So I have already input the code snippet (with Class Notation) into my product.liquid file:  & when I go over to Klaviyo > Analytics, I can’t seem to locate ‘Added to Cart’ under metrics:   Is there something that I am missing out here? 

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2
Contributor I
3 years ago
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Contributor I
blazContributor I
asked in Analytics and Deliverability
Data for added to cart by product metric

Is it possible to create a ‘Cart initiated by product name’ report?ie I want to know which products were added to cart and their related volumes.I’ve been able to run a report to find total checkouts initiated by product name but want the same for added to cart.(I already have the added to cart event set up in Klaviyo)

1081
alex.hong
3 years ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Analytics and Deliverability
Popup Form Submission Tracking

I would like to track when a Form is Submitted from profiles so that I can update the Properties. For example, If a user clicks on an action of a popup form, I want to be able to track and see if they have clicked that action and then update their profile with the with a specific Tag. I have seen the URL Articles here: https://help.klaviyo.com/hc/en-us/articles/360003953111-Adding-Custom-JavaScript-Events-to-Forms. Please let me know if this Code will work: <script> window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'open' || e.detail.type == 'embedOpen') { _learnq.push(['track', 'Viewed Form - Tracked Profile', { 'formId' : e.detail.formId }]); } if (e.detail.type == 'submit' || e.detail.type == 'redirectedToUrl') { _learnq.push(['track', 'Submitted Form - Tracked Profile', { 'formId' : e.detail.formId }]); });</script>

4383
alex.hong
3 years ago
PaulZenymarketing
Contributor I
PaulZenymarketingContributor I
asked in Analytics and Deliverability
How to send a Winback flow without sacrificing deliverability?

Say you have a few segments of warm (or not) leads in your list that you haven’t emailed ever since they opted in.  You don’t want to just enroll them into your welcome sequence a few months later out of the blue. It would seem a bit odd and result in unsubscribes or spam complaints.  A short email explaining why they haven’t received any communication might bridge that gap between unmet expectations and reality.  So what’s the best way to do that?  Modify the welcome flow by adding the winback email in the beginning, hoping it will be enough.  Concern here would be that those who are no longer interested can only opt out by unsubscribing. Some might also report as spam.    Send a campaign that asks if they are still interested and provide a way to opt back into the list and then into the welcome flow automatically.  This seems like the best way, since you are directly obtaining consent again. But, I don’t know how to set that up technically.  Looking for advice on this and technical

4303
PaulZenymarketing
Contributor I
3 years ago
C
Contributor I
Caroline NunesContributor I
asked in Analytics and Deliverability
Transactional Emails

When creating a flow for transactional emails can I add informations from analytics to the email template? like product image, product name, etc.

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sourabh
Partner
3 years ago
B
Contributor I
BlazJContributor I
asked in Analytics and Deliverability
Why are my Started Order and Placed Order metrics not tracking after I placed an order?

Hello.I just recently moved to Klaviyo from Omnisend and set up everything already, disabled Omnisend plugin in WooCommerce so it won’t fight with Klavyio.After I tried to place order from diferent emails, browsers, phones, computer..I just don’t receive order confirmation email.  Moreover when I check metrics for “Started Checkout” and “Placed orders” it doesn’t show any data.Also when I confirmed order I didn’t receive email that order was shipped. On “Activity feed” data also only shows I visited certain product but that’s it. I’m also using filters to send confirmation order for people who place order in Slovenian language and in English language for people outside Slovenia. Never had problems with that filters and emails with Omnisend so I doub’t this problem is on my end. I’m using WooCommerce and my email flow’s were already confirmed.  

12255
Taylor Tarpley
Community Manager
3 years ago
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