Skip to main content

Analytics and Deliverability

Find answers to your analytics and deliverability questions here.

  • 767 Topics
  • 2,325 Replies
Ashley I.
Rank
Ashley I.
solved this question

Subscribe page (Custom domain)

@robk123five To clarify my comment:​​​​​@David To and @inboxingmaestro are correct in that you would not be able to modify the URL in the st...
  • 0
  • 5
inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
  • 0
  • 7
inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
  • 0
  • 3
767 Topics
M
Contributor I
MelvynWittwerContributor I
asked in Analytics and Deliverability
"Added to Cart" isn't showing in analytics

 Hey there!  So like many others, I also have the problem that "Added to Cart" is not showing up in my Analytics.  Our Shopify site’s add to cart button code is here:The code that I have inserted into product.liquid is here: The code that. I have also inserted into product.liquid is here: As you can see, there is no “added to cart” metric.  The “viewed product” metric is there, but not working.  What do I have to do? 

5413
M
Contributor I
3 years ago
N
Contributor I
ngoctrungContributor I
asked in Analytics and Deliverability
What Email Validation Services does Klaviyo intergrate

Can you give me a list of the validator that can intergrate with klaviyo pls thank you!

15306
N
Contributor I
3 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Analytics and Deliverability
Will revenue attribution appear right away, or after the 5 day period?

Hi all, Should revenue attributed to email flows being appearing in klaviyo right away, or is it only counted once the 5 day conversion period has passed? The reason I’m asking is I now have a few flows live etc, and there have been quite a few orders placed after receiving abandoned cart emails, such as below (although the screenshot doesnt show “clicked email” there have been a few) - but no flows has been live for over 5 days yet. I thought since everything else is reporting so quickly, it would seem like revenue would too. Thanks!  

4463
W
Problem Solver II
3 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Analytics and Deliverability
Dedicated domain setup – Cannot enter @ symbol as the host, for site validation

Hi there,I’ve set up a dedicated sending domain using instructions from this page. However, I’m using Media Temple, and for some reason their DNZ zone records don’t accept the @ symbol in the  name field for the site verification txt entry. Gives me an error if I try to save it, so I left the field empty to be able to save it.It looks like the verification is all set though. I get a Your sending domain email.odetothings.com has been applied in Klaviyo, and I was able to send a test email. But I want to make sure I’m not doing something wrong. Is the @ symbol important in this process?Thanks, –oo

29181
Doubleo
Active Contributor IV
3 years ago
E
Contributor I
ethanContributor I
asked in Analytics and Deliverability
add to cart metric isnt syncing data in analytics

 I have been trying to get this metric working for days now. At first when i applied the snippet code to create the abandonment cart flow, it gave the green tick and said its working. After testing to receive the emails, i found out the ‘add to cart’ data is not being sent to klaviyo analytics. I have tried both methods for an ID and class notation but nothing seems to work.Above is a screenshot of the inspector tool hoving over my add to cart button. By the looks of it, I would use the ID but neither work. is there maybe a slight change I need to make to help it recognise.I use the shopify theme ‘venture’ if that is any help.Any help would be amazing.Thanks

732
E
Contributor I
3 years ago
A
Contributor I
AimanContributor I
asked in Analytics and Deliverability
I am unable to add "Add to Cart" metric for Debit 11.3.0 theme.

This theme is using class notation and each product has differnt class. 1product 1product 2Kindly guide me how to write its class

672
A
Contributor I
3 years ago
C
Contributor I
ChrystalContributor I
asked in Analytics and Deliverability
Custom metric for Woocommerce for Order Status

Hi, Apologies if there is already a similar post in the forum. However, I recently transitioned to Klaviyo for my business’s email marketing and am still exploring the available features here.I am looking to build a flow regarding failed orders and was wondering if there is a way to get that metric in Klaviyo. I have seen the Woocommerce metrics in Klaviyo and can’t seem to find the right metric to represent what I need.Flow:If ‘order status: fail’, send email etc Is there a way to do this with the existing metrics or how can I create a custom metric for order status?Thanks a bunch :) 

4911
C
Contributor I
3 years ago
B
Contributor I
Blythe_AdrianContributor I
asked in Analytics and Deliverability
Having trouble's installing "added to cart" metric into klaviyo for one of my clients

Hey guys, I’m having trouble installing one of the following metrics.That being added to cart.On my clients shopify store, I have inspected the element of the add to cart button and even applied both snippets (to testing reasons) for id and class. Obviously I’ve followed instructions to paste the snippet of code under the product.liquid fileFor you information, my clients “add to cart” button has a class notation.However, when I use the alternate code snippet and modify it, still does not show the metric in klaviyo.I also want to point out that the add to cart button on my clients store is automated to pulse frequently switching from:class=”ProductForm__AddToCart Button Button--secondary Button--full vtl-aa-animated-atc-button”toclass=”ProductForm__AddToCart Button Button--secondary Button--full vtl-aa-animated-atc-button vtl-aa-active”I believe this is the main reason klaviyo can’t identify the added to cart metric.If anyone knows anyway to bypass this, or if I am installing the code

6208
B
Contributor I
3 years ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability
What is Klaviyo's Acceptable Use Policy, and what is not allowed on Klaviyo?F.A.Q.

If you are interested in learning more about what is not permitted on Klaviyo, check out our Acceptable Use Policy. The Acceptable Use Policy will apply to both our email and SMS services. However, there is additional prohibited content for SMS. Learn more about prohibited SMS content. 

4250
wei.he
Klaviyo Employee
3 years ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability
Why am I getting high bounces, spam complaints, and unsubscribe rates from a list I collected through a giveaway?F.A.Q.

When given the opportunity to win something for free by entering an email, people will take advantage of this opportunity as there is nothing to lose for them. However, as an email marketer, you are at risk of collecting emails that are either invalid or are not engaged with your brand. When sending to this list, there is a likelihood that you see lower than normal performance. To help minimize your bounce, spam, and unsubscribe rates, we recommend turning double opt-in on if it is not already. This will help you obtain a cleaner list through your giveaway promotion.Along with using double opt-in, the first campaign sent to this new list should remind the recipient of how their email was collected in the first place. This would help mitigate the likelihood of recipients marking your email as spam.

3990
wei.he
Klaviyo Employee
3 years ago
A
Contributor I
Allegresse24KContributor I
asked in Analytics and Deliverability
Magento: Why does Klaviyo can't read the "Checkout started" behavior of my customers?

I am having issues with the abandoned cart series. Every time I try to checkout (but not complete the process) klaviyo doesn't read this behavior. Checkout proof: Klaviyo can't read this Checkout behavior: https://snipboard.io/hBVPpE.jpgHow can I solve this issue? And let me know what can I do to fix it Thank you! 

1291
A
Contributor I
3 years ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability
I set up a dedicated sending domain before, but I notice that my emails are not sending from that domain. Why's that?F.A.Q.

After you’ve added in the CNAME records in your Klaviyo account settings, there are two more steps to the process of creating a dedicated sending domain. Once you’ve added your CNAME records, click on the “Continue to Verify” button to allow Klaviyo to confirm whether the CNAME records are present or not. If all the records are present, you will see the “Continue to Verify” button change to “Apply Domain”. Click “Apply Domain” and confirm that you would like to move forward to apply the dedicated sending domain. If you only verified the domain and did not apply it, you will continue to send on Klaviyo’s shared sending domain.  Another reason why you may see that your emails are no longer sent on your dedicated sending domain is due to your domain’s DNS. Make sure that the Klaviyo CNAME records are still present within your domain’s DNS. If they are no longer there, Klaviyo cannot make use of the dedicated sending domain. Also, outages can happen with DNS. During a DNS outage, the CNAME

6070
wei.he
Klaviyo Employee
3 years ago
K
Contributor I
KeeveWContributor I
asked in Analytics and Deliverability
Add to Cart Snippet not showing in analytics

Hi there,First of all, apologies for making another post on this issue, but I haven’t found any solutions that worked in the various other posts regarding this problem. Basically, I’m trying to set up add to cart tracking as per the documentation, but have been unsuccessful.  Our shopify site doesn’t have an ID, but instead uses class, so I’m using the alternate code snippet.Things that have been done:Viewed product code has been put in the product.liquid file Viewed product code is successfully firing the viewed product events (for my email as well) Added the added to cart snippet below the viewed product codeOur Shopify site’s add to cart button code is here: The code that I have inserted into product.liquid is here: Different variations of the querySelector value I’ve tried to use:‘.action_button’‘action_button’‘action_button.add_to_cart’‘.action_button.add_to_cart’ All have not worked. I’ve tested each variant by adding to cart on our site after the change. Viewed product always fi

3276
K
Contributor I
3 years ago
T
Contributor I
TZ210Contributor I
asked in Analytics and Deliverability
Add to cart Snippet now showing in klaviyo analytics

Hi there, I have been trying to add the Add To Cart snippet into Klaviyo for 2 days now and can’t not figure out what I’m doing wrong. On my website, there isn’t any clear representation of what the ID should be. Any help is appreciated, thank you!  

3663
T
Contributor I
3 years ago
D
Contributor I
DougCContributor I
asked in Analytics and Deliverability
cloudfront.net and trk.klclick.com?

We recently had our own email system block a campaign email as a phishing attempt. Our IT department investigated and found the combination of the trk.klclick.com and xxxxxx.cloudfront.net addresses in the message triggered the block (xxxxxx being a seemingly random combo of letters… didn’t know if it was sensitive or not).I searched and found the directions for setting up our own custom click tracker domain to replace trk.klick.com, but could find nothing about the cloudfront.net address. If we replace trk.klick.com will that be enough to avoid the phishing block? If cloudfront.net is also contributing to blocks and spam designations, is there a workaround for it as there is for trk.klick.com? Thanks!

12991
D
Contributor I
3 years ago
O
Contributor I
olaContributor I
asked in Analytics and Deliverability
Did one person REALLY open 939 times? Every send seems to have one crazy number.

We’ve just started sending an email to two new lists, and the most recent one showed one person opening the email 939 times.  That seemed pretty wacky, so I looked at a couple other emails that we’d recently sent.  Another email showed one person opening 154 times.  These numbers seem really unlikely - especially the 939 opens from one person.  Is that REALLY correct, or is there something that could be causing that to happen? Thanks!

1531
O
Contributor I
3 years ago
N
Contributor I
ngoctrungContributor I
asked in Analytics and Deliverability
More Detail of Klaviyo shared hosting

I’m considering between Klaviyo shared hosting and dedicated domain hosting, so i want to ask that: What is the maximum email, recipents per day can i send using shared hosting email? is it’s delivery good? i know it cant be the best but what is the percentage of my first email getting into inbox? i’ve done some research but dont see any useful statistics.

1441
N
Contributor I
3 years ago
A
Contributor I
Abhay PurohitContributor I
asked in Analytics and Deliverability
Email changes its formatting when shared with someone else

Hello @Mailbox Manny ,I have created email in klaviyo using the drag and drop builder. The email looks perfect when shared the preview from klaviyo, but I forward the same email to someone else, it looses all of its formatting. I am not sure any such thing should happen. Can you help with that issue? Also, can you let me know why does that happen? Thanks:) 

5301
A
Contributor I
3 years ago
N
Contributor I
ngoctrungContributor I
asked in Analytics and Deliverability
Do i still need a domain hosting? (gsuite/amz)

Hi! I’ve just bought a new domain and setup dedicated domain for it, is my domain ready to send email? or i still need a hosting solution? And if dont, where do i receice my reply emails?

1641
N
Contributor I
3 years ago
A
Problem Solver I
Andrew.WaltersProblem Solver I
asked in Analytics and Deliverability
Conversion Rate by Link

Hello everyone, Does Klaviyo provide conversion rates for each link with an email? If not, I’d love to see a conversion rate provided in the link activity page of a Campaign.

2723
A
Problem Solver I
3 years ago
JacobM
Problem Solver I
JacobMProblem Solver I
posted in Analytics and Deliverability
Analyzing Klaviyo data externally

Hey everyone, I’m trying to use Klaviyo for reporting and analytics with a client I work with, but I keep running into issues with not being able to report on/filter/analyze the database exactly as we would like to. As a basic example, custom metric reports only have one group/filter, and the only option for filtering is “equals”. There are many more features like that that are in the segment builder, but not reports. Does anyone use an external app to access Klaviyo’s data and put together segments/reports/visualizations that Klaviyo can’t?

4936
JacobM
Problem Solver I
3 years ago
A
Contributor I
adam@act360.caContributor I
asked in Analytics and Deliverability
Api request metric not created

Hi,I am using the API to create dynamic metrics against a profile.I have for instance 5 requests with a success response however when I go and check the profile events I only see 3 or 2 metrics created on the profile.Would it be that there is a request limit per second? I should have the 5 metrics created on the profile.

1581
A
Contributor I
3 years ago
S
Contributor I
S-LabsContributor I
asked in Analytics and Deliverability
A question about "Placed Orders" regarding Funnel.io, Klaviyo, and Shopify

Hello!Pardon me if this has been addressed elsewhere on the forum, I did not come across it and want to see if anyone here could give me some clarification, or point me in the right direction on the following:Which Klaviyo-to-Funnel connection gives me the correct number of Placed Orders we contributed to?-Using the program Funnel, you can import/connect to Klaviyo accounts in six different ways.-Three of those connections (No Breakdown, Attributed Flow, Attributed Message) import the two metrics I would like for a report, “Placed Order” and “Placed Order Value”, however...-All three connections provide different numbers.If you go into the Klaviyo Metric Analytics, the “Placed Order” and “Placed Order Value” is imported from Shopify without filters.The “No Breakdown” Funnel connection to Klaviyo gives me the total Shopify number- it has nothing to do with Klaviyo. I added a filter to only include placed orders that have a “UTM campaign medium” of “email”, but that number does not match

3982
S
Contributor I
3 years ago
Ady
Contributor I
AdyContributor I
asked in Analytics and Deliverability
AddToCart Snippet not showing in analytics

Hello, Klaviyo team!Adrian here, I’m trying to set up the add to cart snippet in my store and when I add the code the action doesn’t show up in my analytics after testing.  My ID: I’ve added this into as instructed but I’m still seeing no results: 

2925
Ady
Contributor I
3 years ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability
What is DMARC and can I set this up on Klaviyo?F.A.Q.

DMARC stands for “Domain-based Message Authentication, Reporting & Conformance” and it is a policy designed to give domain owners the ability to protect their domain from unauthorized use, commonly known as email spoofing. A DMARC policy allows a sender to indicate that their messages are protected by SPF and/or DKIM, and tells an inbox provider the actions to take if either of those authentication methods do not pass.  Inbox providers could either place the emails in the junk folders, block the message outright, or let the emails pass as normal depending on the policy in place. DMARC removes guesswork about the receiver’s handling of these failed messages, while limiting or eliminating the domain owner’s exposure to potentially fraudulent and harmful messages. DMARC also provides a way for email recipients to report back to the domain owner about messages that pass and/or fail DMARC evaluation.  If you have a DMARC policy in place on your domain, please make sure you are on a dedi

136700
wei.he
Klaviyo Employee
3 years ago
Terms & Conditions