Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,102 Topics
  • 8,714 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3102 Topics

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Problem Solver I
AndrewBuProblem Solver I
asked in Campaigns and Flows

How to convert a string to numeric for if statements?

I’m trying to have some logic for the product prices. I tried removing the dollar $ sign but it’s still evaluating it as a string it seems. I also couldn’t find a function to convert a string to numeric?For example event.Price = $359 will trigger the first if statement. {% if event.Price|find_replace:"$| " >= 400 %}$50 discount {% elif event.Price|find_replace:"$| " >= 150 %} $30 discountThanks

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StefanUE
Expert Problem Solver II
1 month ago
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Problem Solver I
LMayberryProblem Solver I
asked in Campaigns and Flows

Help me understand the View Product metric!

I’m brand new to Klaviyo, and I’m hoping someone can help me understand the ‘View Product’ event and how it triggers the browse abandonment flow on my Shopify site.I have a browse abandonment flow setup, using the template provided in Klaviyo. I’ve tested the trigger and flow as instructed, and it seems to work when I try it on my own profile/email. I get the browse abandonment flow email just fine.However, when I uploaded a small section of my existing subscriber list to Klaviyo and sent my first test campaign, it didn’t seem to work at all. A total of seven people clicked through from the Klaviyo campaign email directly to a particular product page on my site. They’re showing as converting to the “View Product” metric, but none of them triggered the flow. I feel like I’m missing something, but I just don’t get what.  Thanks so much for your help!

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Problem Solver I
1 month ago
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Contributor I
msteinb23Contributor I
asked in Campaigns and Flows

Pre-set Conditional Split - All Emails in 'Waiting'

Hi there,I am trying to set up an welcome email flow. It’s welcome discount email after customers add their email from our website pop-up. The initial email is triggering, but then there’s a conditional split and emails are being held in ‘waiting’. They should either be sent to ordered yes - sent social media pages or ordered no - sent reminder email… nothing is happening. Emails have been waiting well past the 5 day trigger to send. I am not sure where to trouble suit as this was a prebuilt flow and I only adjust the messaging. Would love some input! Happy to provide other screenshots. Thank you!  

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retention
Partner - Platinum
1 month ago
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Contributor I
dgriggContributor I
asked in Campaigns and Flows

Email template person.id not populating

I’m trying to create an email with a URL that contains the profile’s unique ID. This is an example of the linkhttps://my-website.com/some-page/{{ person.id|default:'uuid' }}The person.id is never populating in preview mode, even when selecting a profile. Other fields like name, email, location populate. Is there something I am missing?

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Ashley I.
Partner - Silver
1 month ago
M
MMESTORENew Member
asked in Campaigns and Flows

Abandonment Checkout Flow redirect to link failing

Hi, I have started to set up my abandonment checkout series Flow.  I created my first email as TXT email and wanted to use a link for the customer to use that will take them straight back to their abandent check out. Once i press preview email the link doesn’t get me anywhere! I have used the following links:{{ event.extra.checkout_url|default:'' }}{{ event.extra.responsive_checkout_url|default:'' }}{{ event.extra.checkout_url }}{{ event.extra.responsive_checkout_url }}Why am i not successful?Would appreciate some assistance. Also options when pressing the link button to insert link are very limited i cant choose https or email or others its only saying URL.I have a Shopify store!Thank you

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retention
Partner - Platinum
1 month ago
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Contributor I
prabhjotContributor I
asked in Campaigns and Flows

SHopify Message displayed without tags or variables

Am trying to create Shopify order confirmation email but keep on getting this error message “Message displayed without tags or variables”.I have referred to this help article :https://help.klaviyo.com/hc/en-us/articles/4408802648731 and https://help.klaviyo.com/hc/en-us/articles/4402386684187  and made sure all the variable are correct and but still i couldn’t figue what is the issue. Any help is much appreciated.

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P
Contributor I
1 month ago
T
Contributor I
The Vision CloudContributor I
posted in Campaigns and Flows

Shipping Flow For SMS

I want to create below SMS flow in my store in klaviyo.but I am not able to create that flow because create flow is not enable.( https://prnt.sc/mZMaag0eLlyu )Can you help me here how can I enable this and create flow for below ?? ( https://prnt.sc/VG9pyMCyIMxw )1) Shipment Confirmed2) Shipment Out for Delivery3) Shipment Delivered4) Order Partially Processed 

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Contributor I
1 month ago
P
Contributor I
PeterSandbladContributor I
posted in Campaigns and Flows

Display localized values based on country in a transactional mail

Hello!I'm trying to create conditional logic in a flow in Klaviyo. The result of the conditional logic should be that a translated value, which differs from the original, should be displayed. The localized value displayed depends on either the profile country value:person.Country == “Germany”or the country code in the Placed Order event info:{{ event.ShippingAddress.CountryCode|default:'' }}Different country/country code values should render different size localizations.Example:A customer places an order for a pair of shoes in our webshop and a Placed Order event is sent to Klaviyo.The product size in the event data comes from a default size chart, but we want to display a localized size in the transactional flows for the customer.A placed order event with the country code GB should render UK sizes, and country code US should render US sizes. All others render EU sizes. The original size in the event field{{ event.Items.0.Size|default:'' }}is US Men's. The translation of values should

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Contributor I
1 month ago
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Contributor I
ADeStefanoContributor I
asked in Campaigns and Flows

Customer Surveys

Hello!  I am looking to create some customer surveys. Does anybody have any suggestions of platforms that you use that work well with your KLAYVIO account. We are doing some product development so we would be looking to send out several different surveys. Any experience or suggestions would be helpful. 

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retention
Partner - Platinum
1 month ago
M
Contributor I
Mitch BContributor I
asked in Campaigns and Flows

Sending Email Address in Flows

Good day,We have a verified branded sending domain - unmosquito1.thermacell.comNoticed in the campaigns & flows we can change the “Sender email address”. We have various email addresses under thermacell.com for different purposes.So as long as we are using xxx@thermacell.com , can we change the sender email address to fit the correct flow and campaign?I ask because we needed a child account to do our thermacell.ca which admittedly is using a different verified branding sending domain so that would make sense. Thank you for the responses. 

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M
Contributor I
1 month ago
M
Contributor I
MKAYContributor I
asked in Campaigns and Flows

I can't access a flow

Whenever I click on a particular flow, this is the text that shows up. Last change I made on this flow was  doing an A/B test on one of the emails. Has anyone faced this before? I put in a ticket to support but it hasn’t been resolved and its been already 2 weeks.  

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StefanUE
Expert Problem Solver II
1 month ago
1
Contributor I
1daicorContributor I
posted in Campaigns and Flows

Unable to edit or preview emails visually

I’m trying to edit my emails on an individual basis and when I go to someone’s profile to create or edit a draft based on a template I’m just seeing HTML errors in the email preview window.When I press “Edit email” it just refreshes that same page and isn’t able to bring me to the email loader at all.If i press preview to see if the email draft looks ok, I’m shown the same HTML error messages and can’t see the emails at all. I’ve attached screenshots of what the email edit screen looks like and what the HTML errors look like. Is anyone else experiencing this? Or is it a local issue on my end?Thanks in advance to anyone that can shine some light on this.  

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JessFosnough
Expert Problem Solver II
1 month ago
T
Contributor I
topgummyContributor I
asked in Campaigns and Flows

Edit A/B test times

I have a time delay split test running on a campaign. The first 50% has been sent however I have put the incorrect time for the second 50%. I’ve tried to create a segment to include customers that haven’t received an email with that particular subject line however that it doesn’t allow me to send to customers in further segments, only in lists. This particular email was only sent to different segments. Is there a way to do this? 

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stephen.trumble
Community Manager
1 month ago
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Contributor I
JoeOwenContributor I
asked in Campaigns and Flows

Flows

Hello guys, I’ve creating multiplee flows and they are all live, but none of them seem to be working. For example I have the browse abandonment for viewing products flow set up, but when people view my products there have been no emails sent out, does anyone know how tofu this please?

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J
Contributor I
1 month ago
S
Contributor I
SamuelJHContributor I
asked in Campaigns and Flows

Exclude profile from all flows but not campaigns.

Hello, Is there a way to suppress profiles from all flows but not campaigns?  In other words, a customer has asked not to receive so many emails from us, so if we exclude them from flows, then they will only receive our campaigns which are more sporadic.  Is this possible? Thanks all!

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S
Contributor I
1 month ago
L
Active Contributor I
LaurentActive Contributor I
asked in Campaigns and Flows

User's position in queue

Hi, I’m creating a flow where users enter and know their position in a queue. For this first step, i just need to show a number to the user. And I need this number to increase everytime a new user comes in. Do you see a way for me to do that ? Thanks,Laurent  

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retention
Partner - Platinum
1 month ago
M
Contributor IV
miracletContributor IV
asked in Campaigns and Flows

Sending multiple email reminder using Klaviyo

Hello,We have a case sending email below and would like to use Klaviyo."Ready for Pickup" order emailWe are processing order on Shipstation and would like to send a notify email to customer when the order is updated ( assigned to tag ). We are thinking to create a small script to call Shipstation Api to check the order tag and then call Klaviyo API to trigger the email. This email may be sent multiple times to remind the customer.We did some searches and got that the job can be done via “a metric-triggered flow “ (https://help.klaviyo.com/hc/en-us/articles/360003057151) but not sure how. Can someone let me know if it is possible and how to set up the flow?  Thanks and regards

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M
Contributor IV
1 month ago
jocelyn8
Partner - Silver
jocelyn8Partner - Silver
asked in Campaigns and Flows

Figma and Klaviyo ...yay or nay?

Hi there! So my team is interested in using Figma but there are some questions we have.Has anyone (OR is anyone) used/using Figma to design campaigns and flows and then export it or upload designs to Klaviyo? (however its done)I need help with:1. Understanding how to get designs from Figma onto Klaviyo (which is most efficient and best way)2. How would dynamic codes work when working on flows with Figma? 

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ebusiness pros
Partner - Silver
1 month ago
S
Contributor I
Sid_techContributor I
asked in Campaigns and Flows

Need Help with my Email I created through HTML

I hope you guys can help me with this. I just used HTML to create my email. All looks good when I preview it within Klaviyo, but when I send a test email, the footer is out of place. Does anyone know how I can fix it? 

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StefanUE
Expert Problem Solver II
1 month ago
S
Contributor I
Sid_techContributor I
asked in Campaigns and Flows

Need Help with my Coded Email

I hope you guys can help me with this. I just used HTML to create my email. All looks good when I preview it within Klaviyo, but when I send a test email, the footer is out of place. Does anyone know how I can fix it? 

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S
Contributor I
1 month ago
P
Contributor I
patricia araContributor I
asked in Campaigns and Flows

link to send whatsapp

hello  i would like to copy a link of the campaign i have sent on my mobile in order to send it by whatsapp. is it possible? can you help me please? thank you patricia

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L
Contributor I
1 month ago
T
Contributor I
Tch8Contributor I
asked in Campaigns and Flows

Products are not published

Hello, I use Shopify, my stocks and orders are managed by CJdropshipping. For this, my products are on the "unpublished" status because klaviyo does not have access to my stock to make my products available. How to fix this problem ?

1
retention
Partner - Platinum
1 month ago
T
Contributor I
Tch8Contributor I
asked in Campaigns and Flows

Products not published

I use Shopify, my stocks and orders are managed by CJdropshipping. For this, my products are on the "unpublished" status because klaviyo does not have access to my stock to make my products available. How to fix this problem ?

1
stam_marko
Expert Problem Solver II
1 month ago
H
Contributor I
HSSiglerContributor I
asked in Campaigns and Flows

How do you override background transparency in dynamic sections?

Hello,I’m having issues getting the background of a dynamic section in my Browse Abandonment email to show as white (for proper branding in dark mode). I’ve tried setting the background to white, I’ve set the block background to white. I’m just at a loss!

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H
Contributor I
1 month ago
E
Contributor I
EcliptaurContributor I
asked in Campaigns and Flows

Add to Cart metric not sending

Hi, I’ve already followed the necessary steps to integrate Add to cart metric to Shopify Website. I have tried the testing method, add my email at the end of the URL and doint the event. The profile was sucessfully created and I can check it. So that has to mean it is working.However, I could not find any Add to cart abandonment Email in the account I tested with. Hence, I wonder if it is even working.I also have Browse Abandonment, Checkout Started Metric working. I have tried to made the flow filter organised. E.g (User has performed 0 times Add to cart) to fufill. I hope I did not mess this up.BONUS: I have de-selected all Smart sending (16 hours no email after first email). Is this a good idea? Because I was afraid of the clash between Welcome Email and cart/browse abandonment. 

1
retention
Partner - Platinum
1 month ago

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