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10838 Topics
D
Contributor I
digital mContributor I
asked in Sign-up Forms
how to contact Klaviyo technical support

HI, I am trying to resolve an issue my client has with a footer subscription box and I need to know how to contact Klaviyo Technical Support. Any ideas? many thanks 

282
bluesnapper
Partner
1 month ago
S
Contributor I
sfawleContributor I
asked in Sign-up Forms
Is a ROUND sign-up form/popper possible in Klaviyo?

Hi guys, I am trying to make my sign-up form popper ROUND/CIRCULAR (vs the square it currently is) in Klaviyo. Does anyone know how to do that? 

211
bluesnapper
Partner
1 month ago
T
Contributor II
tiva255Contributor II
asked in Sign-up Forms
How to allow someone to complete a form twice, best practices for metric trigged flows

I have sign up form for people to request a printed catalog. Right now I have it setup where they enter a list, and flow where I send an email notification to myself with their address details, and they get an email confirming we received their request. However with this set up, they can only enter the list once, if they fill out the form again in the future I won’t get a notification and know they have requested another catalog. I would like people to be able to request a catalog more than once. I have a couple of questions how to do this:If I understand correctly, this can only be achieve by a metric trigged flow. Would it be correct to set up a new flow using the metric “form submitted by profile”, and use a trigger filter where the FORM ID equals the form ID for my catalog request form? (I have other additional forms on my website, like an email sign-up form). I want this flow to be only for people who complete the catalog request form.  What is the difference between the “form sub

251
bluesnapper
Partner
1 month ago
B
Contributor I
BPDeveloperContributor I
asked in Sign-up Forms
Entering multiple options in a Dropdown field

I am creating a custom form and wanted allow the option for a dropdown list of all the states in the US. Entering these one by one is tedious. Is there a pre-built “state” field with these options already, or at least a way to add them via CSV in one shot? As we create new forms, or move forms from our Test environment to production, this can become time consuming, and risk typos when adding new ones. 

191
retention
Partner - Platinum
1 month ago
itskeithtesta
itskeithtestaNew Member
asked in Email Templates and Coupons
Dynamic Coupons are non-combinable by default.

We use dynamic coupons for our abandoned cart emails but it's almost useless because it cannot be combined with other (Shopify)  discounts. Dynamic Coupons are non-combinable by default. So you have to login to Shopify (for this example) to manually change the coupon codes to “combinable”.I hope Klaviyo can come up with a solution this. Example:  

712
B
Contributor III
1 month ago
E
Contributor II
eligus1Contributor II
asked in Campaigns and Flows
Understanding webhook url and header.

 Lead scoring in klaviyo?4 different flows that adds certain amount of points to the lead score property value.I need help answering these 6 questions.But I won't seam to get it to work.The Json body is all done but that's about it. (Source https://www.klaviyo.com/blog/solution-recipe-13-lead-scoring-in-klaviyo){    "token": "[public key]",    "properties": {      "$email": "{{ person.email }}",      "Lead_Score": {{ person|lookup:'Lead_Score'|default:0|add:'2'}}    }}Destination url? how do I find it or what is it? Tried reading but don’t understand Header? what to write? The business public api or make a private api? Change the "token" in the json body? If i want to remove points from the value, what word do I replace the “add” with? 

596
DavidSandel
Partner - Silver
1 month ago
Y
Contributor I
youwhatsupContributor I
asked in Sign-up Forms
i have an issue with the welcome popup

i have this issue that when my popup shows with the image i added on it and press X to close it, it shows again without the image so i have to press X twice for it to go, anyone having the same issue or have had the same issue?

465
retention
Partner - Platinum
1 month ago
A
Contributor I
Asad HazaraContributor I
asked in Integrations and Reviews
Unexpected 400 Bad Request responses from Klaviyo API despite valid data

We are receiving quite a few 400 Bad Request responses from Klaviyo’s API while using `/api/event-bulk-create-jobs`. Although we’re not sharing any phone numbers, the response still states, “The phone number provided either does not exist or is ineligible to receive SMS.” This occurs even when a correct `_kx` parameter or a valid email address is provided.We are sharing events for business using our software, and there seems to be no way to reach someone on Klaviyo’s team to look into this.

924
chloe.strange
Community Manager
1 month ago
Y
Contributor I
yarnshopContributor I
posted in Lists, Segments, and Profiles
Sign up opt-in emails not sending?

My double opt-in emails are not sending. When I untick the double opt in the email flow works okay.

172
Y
Contributor I
1 month ago
B
Contributor I
BalandiTeamContributor I
asked in Campaigns and Flows
Order Confirmation | Purchase Date

Where can I find the purchase date tag (for each purchase)? I tried to find it but I couldn’t. I could only find the first purchase date, but that doesn’t work for an order confirmation email because the first purchase is not the same as the second/third or 100th purchase. Does anyone have an answer?

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Active Contributor I
1 month ago
P
Contributor I
Pannelli PanelsContributor I
asked in Campaigns and Flows
Filter products by Variant

Hoping someone can help with the following, any help much appreciated.We sell wall panels and on each product there is 2 Variants, the full panel or a sample.we are trying to create a flow that when a customer orders a sample they receive an email with the product or products they ordered.I can’t get my head around what it could be in the conditional split.So for example if someone ordered a sample of a black marble panel & a white marble panel,we want them to get an email that is like which one did you prefer so then we can boost the conversions for people who ordered samples or atleast get feedback as we see quite alot of people drop off after samples.

361
Will at Verve
Partner - Silver
1 month ago
D
Contributor II
dberonio22Contributor II
asked in Campaigns and Flows
Expecting emails that haven't arrived as planned

I've scheduled my flows at 8 AM PST today. But I am not receiving a single email, which I set up. Also, the status is live already. What do you think I should do? Thank you

162
ali786
Problem Solver IV
1 month ago
S
Contributor I
Swazi2024Contributor I
asked in Email Templates and Coupons
Coupon Expiration Times

Hey team, Just setting up some unique coupon codes to send to customers for use on our Shopify website. I want to set an expiry date and time for the coupon, ie: expires on 28/11/24 at 12PM. However, in the coupon creation page, I can see I can set an expiration date, but not an expiration time. I was curious to see what time unique codes with an expiration date are set to expire by default (ie: 12AM on the 28th) and if there is a way for me to manually set a time for coupon expiry? I hope this makes sense and thanks in advance. Cheers.

503
ali786
Problem Solver IV
1 month ago
M
Contributor I
MadhappyContributor I
asked in Email Templates and Coupons
Show Hide Logic Based on a Value

I’m trying to setup a Show Hide logic in a Browse Abandoned email that would show a block if the {{ event.Value|default:'' }} is less than 200 In Klaviyo I tried entering a logic code of event.Value < 200 but it’s not working. I’m not sure if what I’m entering is incorrect or if it’s something else like the {{ event.Value|default:'' }} coming in as a text value, which I’m not sure how to resolve. Any help would be greatly appreciated

222
M
Contributor I
1 month ago
vylla001
Contributor IV
vylla001Contributor IV
asked in Campaigns and Flows
Can I get Analytics from a Cancelled Campaign ?

I had an email campaign scheduled for April 6 at 4:08 p.m and Canceled During Send on April 6 at 4:23 p.m. During that time it went out to everyone, 99.8% delivery rate. You can technically say the campaign still went out. It doesn’t come up in my reporting though, is there a way of pulling the analytics for these types of campaigns. Also I find it strange how archived campaign show up in analytics but canceled campaigns don’t. 

2492
F
Contributor I
1 month ago
W
Contributor I
W WeitzenhofferContributor I
asked in Campaigns and Flows
SMS Yes/No Flow

I do not understand how to set up an SMS flow where the customer responds with yes and so it follows with more information. I found someone else asked a similar question, someone followed up with a confusing answer and when they said they didn’t understand, no one ever responded to them.  This was 3 months ago.   I want to send and SMS that says, “hey you want this thing?” and they respond yes or no.  If they respond yes, then a new SMS is sent with info.

629
W
Contributor I
1 month ago
J
Contributor I
JarnobroekkampContributor I
asked in Campaigns and Flows
Flow doesn't publish

Hi everyone, my email flow stays in draft and when i want to publish it to live it gives me this message.Help is appreciated.

131
retention
Partner - Platinum
1 month ago
N
Contributor I
NaoufelContributor I
asked in Integrations and Reviews
How to Integrate Wit Form Using Webhooks?

I’m using Breakdance forms to collect emails. It has many integrated Email platforms, but not Klaviyo, which I’m planning to switch to. WhenI asked, they suggested using Webhooks to connect to Klaviyo. Do you have any idea how I can integrate Klaviyo to this form?   

903
T
Contributor I
1 month ago
C
Contributor II
cbbContributor II
asked in Integrations and Reviews
Delete old products from deleted integration in Klaviyo

We formerly had a Shift4Shop store using Klaviyo’s Shift4Shop integration. We switched to Shopify, and disabled/deleted the Shift4Shop integration. On our integrations page, there is no reference to the Shift4Shop integration at all. Unfortunately, the old products are still active. They were last updated in April, when I switched off the Shift4Shop integration. I would like to delete them, but cannot figure out how. I sent a support ticket, but the help desk does not seem to understand my problem or have an answer that makes sense.

1425
T
Contributor I
1 month ago
L
Contributor I
luckylukeContributor I
asked in Integrations and Reviews
Best Practice for Shopify Markets + Klaviyo

Hello People,I have found this post: The recommendation here is to run multiple stores + Klaviyo accounts… Shopify Markets is in Beta now, the benefit is to sell to multiple markets from one store. Therefore, the recommendation seems to be a bit outdated, since the benefit of Shopify Markets is to sell internationally from one single store. As far as I understood, it is more ore less the same technology and options Shopify offers today but bundled differently. We currently run our store in EN but are about to add DE as a second language. Customer marketing+forms and so on has to be bilingual too. Is there a Best Practice approach how to run (lists, flows, forms, content, ...) in multiple languages without unnecessary overhead?Thanks!

356034
W
Contributor I
1 month ago
D
Contributor I
Dylan P.Contributor I
asked in Campaigns and Flows
Can I use dynamic variables in a Notification Flow's Reply-To field?

I have created a Flow to send me an email whenever someone joins my Email Subscribers List with the user’s name, email, and phone number.Can I use the user’s email variable in the From / Reply-To field in the Notification settings?

1454
P
Contributor I
1 month ago
R
Contributor I
RyanEContributor I
asked in Integrations and Reviews
Can't connect account - Woocommerce Klaviyo Integration

I am having an issue trying to integrate Klaviyo with WooCommerce on my site. I am using version 3.3.3 of the Klaviyo plugin for WordPress. I go to settings on the plugin, hit connect account, and sometimes it will just take me to the homepage of my website. other times it will ask me to log in to Klaviyo, which I do, then I verify my email, and then it will still redirect me to the homepage of my website. and it doesn’t look like any connection is being made. I have tried clearing my cache, as well as uninstalling and reinstalling the plugin. I heard that you need an SSL rating of at least “A” which I do, and my site also has https, so I don’t really have any idea what I could be doing wrong.Any ideas would be greatly appreciated.

1005
P
Contributor I
1 month ago
Z
Contributor II
zied_driraContributor II
asked in Campaigns and Flows
Remove global footer with company name from email

Hello,I can’t find how to delete the footer marked in red in 1st screenshot ?I have already a footer in my email (see 2nd screenshot from email edit tool) but can’t figure out where to find the other footer.Can someone help please?Thank you a lot, 

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L
Contributor I
1 month ago
B
Contributor IV
BROCContributor IV
asked in Integrations and Reviews
Shopify to Klaviyo sign ups - only new customers updating

Hi My client has put a quiz on their Shopify site for which I wanted to create a flow to email the customer their results.The customer is synced to Klaviyo with a Shopify tag that defines their result and the email they will receive in the flow.This all works fine for customers that are not already in Klaviyo. However, for customers that already exist nothing happens at all. I thought that their Shopify tag would be updated which would enable me to trigger the flow. So this Quiz response flow will only work for new customers.Any ideas on this one - is there settings in Klaviyo or Shopify I could change to enable this or any workarounds? Maybe I should change the list they go into to a new one where they won’t exist?Thanks in advance for your helpSean

372
B
Contributor IV
1 month ago
N
Contributor I
noha-inha1eContributor I
asked in Email Templates and Coupons
Help with Text Color Changing in Dark Mode on Mobile

Hi Klaviyo Community,I’m having trouble with the text color changing when viewed in dark mode on mobile devices. I’ve looked through other forums, and many suggest changing background images or section images to resolve dark mode issues. However, the background color is displaying correctly—the problem is with the text colors themselves, which seem to change when dark mode is enabled, making parts of the text difficult to read.Is there a way to set specific text colors in Klaviyo that won’t automatically change in dark mode? I want to keep the email design consistent and readable across both light and dark modes without having to compromise on the colors I’ve chosen. Any advice or tips on how to optimize my email for dark mode while maintaining my brand’s style would be greatly appreciated!Thank you in advance for your help!  

2016
N
Contributor I
1 month ago
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