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7867 Topics

P
Contributor I
pippokerAAContributor I
asked in SMS

List not updating (SMS contacts)

Hello, I am new on Klaviyo, I created a List and linked to a Sing-up Form where the client can get a 10% discount if he gives me his/her mobile number.I tried some tests with friends and family but even though the sign-up form registered 11 submission, the list is still empty, while the “profile” section is correctly working.It may be useful to you to know that in the Opt-in process I flagged “single opt-in”. What could it be? Can anybody help me?Thank you in advance 

2
Dov
2 years ago
I
Contributor I
imonesContributor I
asked in Accounts and Settings

How can I know if I successfully registered members in my partner portal?

Hello everyone, I recently enrolled my digital marketing agency in Klaviyo's affiliate program (partner), and after registering two users - one through my referral link and another through the form to request the user's transfer under my agency - I find myself with no referrals at the moment. How can I verify that everything has been successful? Did I do something wrong? Thank you,Umberto.

7
Taylor Tarpley
Community Manager
6 months ago
N
Contributor II
Nina W.Contributor II
asked in Email Templates and Coupons

Issue with Custom Nav Buttons Klaviyo

Hi all! I’m including a photo here of an issue I am having (and have encountered before) with navs in Klaviyo. I’m not sure if I’m missing something, but I created these custom nav buttons for a client and although each image is the same height, they come into Klaviyo sized completely randomly. I’ve been able to adjust the width by eye in Klaviyo to make them match as closely as I could, but I would like to prevent this from happening at all. I am making these buttons in Illustrator. I’ve tried: -Images all being only as wide as the length of the words, but staying the same height. -Images all being as wide as the longest nav button (Our Whiskey) but staying the same height.   

7
N
Contributor II
1 year ago
A
Contributor I
angie.maccContributor I
asked in Lists, Segments, and Profiles

Segment for Ordered Value Product on One Order, Not All

Hello! I am not even sure if this is possible, but I am looking for a way to make a segment for people who have ordered at least 2 times but less than 5, with one of those orders being at least $1k. Is that even possible? I see that the Ordered Product Value is an aggregate value, which would explain why the parameters I am putting in aren’t working. Is there a way to make sure at least one of the orders was over 1k? Thanks so much! 

3
bluesnapper
Partner
3 months ago
H
Contributor I
hsr@xjewellery.comContributor I
asked in Email Templates and Coupons

Campaign background size

Hi,What is the frame size for the campaign background? i have had trouble with making my own background when making a email campaign.  Best Wishes

1
Dov
2 years ago
V
Contributor I
Vera SantosContributor I
asked in Lists, Segments, and Profiles

Segmenting out inactive subscribers from unused email list - best practices?

Hi!I'm diving into email marketing for an ecommerce business I'm part of. We've got the basics down with some established flows, but now we're looking to spice things up with win-back flows and cool campaigns. Our main goal is boosting conversions, but we're also excited about educational content, rolling out new products, and more.Here's the thing: we've got this list of around 30k profiles. I'm thinking about giving it a cleaning and warming it up so it's all prepped for our brand's emails. Now, I'm not exactly an expert in this arena – far from it. I've been reading up on win-back and sunset flows, but I'm still not sure if that’s the way to go.I've got a few segments already created, and I'm pretty confident about using them once I figure out who's really up for getting our emails. The question is, how do I get to that point? I know I should segment out inactive subscribers, but how do I know they’re inactive if we have never actually emailed them (beyond the order and shipment con

2
inboxingmaestro
Partner
3 months ago
B
Contributor I
britContributor I
asked in SMS

Need solution to receive MMS (image+video) from subscribers

We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!

1
David To
Community Manager
1 year ago
I
Contributor I
IoanaContributor I
asked in Analytics and Deliverability

Klaviyo Email Requiring 'Display Image' in Email to Customers

Hello, We have this popup from customers where the images aren’t showing. Unsure how to fix it. Is there anything I’m missing or is this a security feature on Gmail? 

1
Jakub
Partner - Silver
1 year ago
M
Contributor I
marksContributor I
asked in Integrations and Reviews

New user - Custom fields from WooCommerce to Klaviyo - Help/Training

I have a new user to Klaviyo and want to be able to export custom fields from Woocommerce such as the sb totals, birthdates etc. I have looked at the API documentation and struggling. Could some point me to some training material or videos etc. I would consider paying for some training. Please help/advise.

1
alex.hong
1 year ago
P
Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles

Exit profiles that that requested a refund Shopify

HiIs there a way make profiles exit a flow if they have requested a refund from your Shopify store? BestPhilip

3
Taylor Tarpley
Community Manager
7 months ago
K
Contributor I
KarenContributor I
asked in Campaigns and Flows

How to prevent Klaviyo welcome series from triggering when instore purchase is made?

Hello, I have a situation where I want to prevent the welcome series from sending an incentive email if a customer is added to the list at checkout via in-store. What is the best practice to set up the welcome series so that they don’t get the first email as they will get the discount while in-store.  Yet we will have customers who shop through our Shopify site who’ll need to go through the standard welcome series. Thanks!

3
Mailbox Manny
Partner - Silver
1 year ago
E
Contributor I
Emma JadeContributor I
asked in Campaigns and Flows

Create Campaign in Email not available due to account permissions

Hello,I work with a colleague on email campaigns for our company, the other person creates the campaigns, and then I proofread and edit them, but I have never been able to create the email campaigns myself, or edit their subject lines.But I can create an SMS campaign.Is there permissions/functionalities that I am missing in the email campaign tab that the founder needs to give me, or am I just not seeing it?Pics to show what my screen shows.Thanks for your helpEmma

2
E
Contributor I
2 years ago
W
Contributor I
WarrenS62Contributor I
asked in Campaigns and Flows

Question: sending a trigger email after a click action

I’ve written a Welcome Flow and some of the emails will go to blog content.If someone clicks to go read the blog page, I have a follow up email to send an offer for a related item.I’m using “Click Interest” as intent.And have set the following (XXX is the Click Interest value I have entered to look for, and ZZZ is the website/blog destination){% update_property_link 'Click-Interest XXXX' 'true' 'www.ZZZ.com/BLOG-PAGE' %}I see that the Click Interest value is being registered, but 100% of the triggered emails are being skipped…I’m at a lost as where to look to next.Any thoughts would be greatly appreciated!Thank you!Warren

2
W
Contributor I
1 year ago
K
Contributor I
KBOARDContributor I
asked in Campaigns and Flows

LOW OPEN RATES

I have gone through all of the articles and best practice steps to stop the low open rate warnings. I believe I have solved it by no longer sending to "churn" or to "those who have not opened emails in the last 90 days".Can anyone confirm that it is best I don't sent to these lists?

2
L
Contributor I
1 year ago
R
Contributor I
RetentionRobContributor I
asked in Sign-up Forms

Multi Step Signup Form

We enabled a Multi Step Signup form to capture email first, then SMS. One is for desktop and one is for mobile and they are both set to show to target non-Klaviyo profiles. Step 1: Email FirstHas an email input field and a button.  Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome email flow After Submission it is set to show the next stepStep 2: SMSHas an phone number input field and a button.  Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome SMS flow After Submission it is set to show the success messageI am noticing that customers are not being sent into the welcome email flow after submitting the first step so I have a feeling they are only being added to the specific list  after completing both steps of the form. How can I change this so that each submission is accounted for individually? 

2
alex.hong
2 years ago
J
Contributor I
jannikkayContributor I
asked in Lists, Segments, and Profiles

2 firing add-to-cart events in klaviyo

dear all, i have no idea why but in my klaviyo app i always have 2 events which fire for the add-to-cart event per profile. one of them is klaviyo and fine, the other one i dont know. i cannot find anything in my code. do you have an idea where this add to cart event comes from (see screenshot below)? or is it from shopify by default? how can i find out? screenshot: https://prnt.sc/PYDWvAvifbpw  many thanks and bestjan

1
David To
Community Manager
1 year ago
C
Contributor II
CraftyOneContributor II
asked in Campaigns and Flows

Birthday flow based on month not specific day.

Hello and thank you all in advance for any help. We are wanting to set up a birthday flow for a free monthly item with purchase. We currently collect user birthdays as a profile property, but when creating the flow we want the email to send based on their birth month, not their specific day (as the free item is good for them to use throughout the entire month their birthday falls in, we don’t want someone receiving it late in the month). So, if someone is born in December we’d like them to receive the flow on Dec. 1st regardless of which day they entered as their birthday. Would this require a separate segment for each birth month, and then a separate flow for each birth month? Or is this something that can be done with a date triggered flow?Thanks so much.

1
stephen.trumble
Community Manager
11 months ago
R
Contributor I
Rd77Contributor I
posted in Campaigns and Flows

Replenishment Flow for 15 single products and 8 bundles

Hi there,  I’m trying to figure out the best way to set up our replenishment flows. We make skincare, and have 15 individual products and 8 bundles.  Most customers will buy a mixture of single products and bundles, our average order quantity is 3 products. Each product will last for a different length of time.  Should I create replenishment flows based on each individual product? If I do that though, a customer will then receive on average 3 different replenishment flows (each consisting of 3 emails). I’m concerned that will be too much.  If I create a single replenishment flow though, based on their order, and the average time between orders (and dynamically fill that email with their order content), then I’m concerned that the timing will be out of sync with some of the products. Having said that, doing it this way probably does make more sense?  In the long run, we will probably encourage customers to subscribe, so that will move them out of this flow... What do you think about thi

1
Dov
1 year ago
P
Contributor I
pookalitaContributor I
asked in Sign-up Forms

opt in Link

I need a simple solution. I created an optin for people to get a free download when they sign up. I need a link to post the optin on social media so that my followers can sign up? How do I do that? Even in mailchimp I can create a simple form and then it gives me the link to share

2
Omar
Partner - Platinum
7 months ago
S
Contributor I
SatishContributor I
asked in Integrations and Reviews

Can list segmentation be synched to Gogias

I am using Klaviyo form in my website and when a list segment is created, I want to get this synched to Gorgias. Is this possible through available mechanisms?

5
Dov
2 years ago
JimmieaQuick
Active Contributor III
JimmieaQuick
asked in Campaigns and Flows

fastest way to trigger a flow (to avoid hour delays)

I’m looking to avoid any 1-hour delay in triggering a flow. (I do not want a campaign. Must be automated flow.) What’s the most instant way to trigger a flow so the person signing up gets the email in the absolute fastest time with minimal delay? I know a segment triggered flow can take up to one hour (not acceptable for the situation I am working on). What about list triggered flow? Are those immediate?Are there any other options for triggering FLOWS instantly w/o delays? (Up to 5 min. would be acceptable. But no more. Needs to be instant.) Have read this: https://help.klaviyo.com/hc/en-us/articles/115005233488-How-Segments-Update#what-do-we-mean-by-real-time-1Have looked here: https://help.klaviyo.com/hc/en-us/articles/115005253208-How-Often-Integrations-Sync But this doesn’t apply as I won’t be using integration. People will fill out Klaviyo form to get added. No third party involved.  

3
JimmieaQuick
Active Contributor III
1 year ago
Z
Contributor III
zoecccpContributor III
asked in Campaigns and Flows

Spell check

Where, oh where is the spell check functionality in the new Editor?  Anyone know?!  Thanks.

3
Brian Turcotte
Community Manager
1 year ago
A
Contributor I
angeloContributor I
asked in Campaigns and Flows

Updating Flow Trigger

Cometí el error de de crear mis flujos solo. sucede que iniciaran a enviarse cuando no deben hacer. solo debo cambiar la configuración de disparo. alguien sabe como puedo hacerlo ??gracias

1
David To
Community Manager
2 years ago
E
Contributor I
epgContributor I
asked in Integrations and Reviews

Handling multilingual catalog items through the Catalog API

We have English and French profiles (their language preference is stored as a property) and would like to start utilizing dynamic product feeds and recommendations. What is the recommended way of setting up a Custom Catalog using the Catalogs API so we are able to send emails containing dynamic product blocks in the recipients preferred language?  Should we be utilizing “custom metatdata” to store translations, urls, etc?  Or should we be creating a Catalog Item in each language for each product?  If the latter, how should we be handling the uniqueness constraint on the Catalog Item “id”? 

3
Omar
Partner - Platinum
8 months ago
S
Contributor I
sbellaoriginalContributor I
asked in Sign-up Forms

Embed Shopify Sign up Forms

How to embed script on shopify site main section of a landing page 

1
alex.hong
1 year ago

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