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i’m baffled what happened, I basically had an opt-in email list after collaborating with a huge national company for a competition and we got a really good participation rate, which meant I had 10K emails consenting to subscribe to our newsletter. Great, I didn’t think, and added them all to my email list via import, forgetting that each subscriber is actually sent a flow that welcome’s a new subscriber and gives them a discount.Of course this means over 10K people got sent a welcome email from our flow, not a campaign. So how did this work? I did get 2-3 notfiications that a few ££ had been taken out of my bank account, not large amounts, literally 2-3£. I’m now wondering whether klaviyo is about to destroy my business account with a huge bill of 300-400 dollars because they sent out 10,000 emails to 10,000 profiles? Profiles Monthly Usage 12,000 of 1,500 active profiles806% usedEmails Monthly Usage12,759 of 15,000 emails sent What happened, how do I fix this for next time?
Hello,I’m updating our “Order Confirmation” transactional email in Klaviyo and need help building a dynamic content block that only appears when someone has purchased a specific item in their order. What syntax am I supposed to use? Use case: Someone purchases our Match Beauty Bundle Subscription and we want to display a disclaimer that tells them that the price will decrease during their second month. Thanks in advance! John
Ok, so I’ve followed the steps here the best I can: https://help.klaviyo.com/hc/en-us/articles/4408802597659-How-to-Build-Dynamic-Blocks-in-a-Flow-Email-new-editor-But I can’t get this to work. I don’t want to use the split block converted from the old editor template as I would like to vertically center align the product text (which you can do in a table).The info available for this event is pretty minimal:Can anyone advise? I would like to display the product name, image and price… this doesn’t work:Thanks!
Hi there,I’m trying to find a way to create a button inside an email which upon click takes you to your social media profile with a premade post - a screenshot of the email (or a section of it). If screenshot is impossible then only sharing text contents of the email is fine. Does someone know how to do this?Cheers,Dimitar
Thanks for attending today’s live training! As a recap, today we walked through the Klaviyo and Magento 2 integration and discussed what metrics you will now see in your Klaviyo accounts. As mentioned during the training, here are some helpful resources to complete your Magento 2 integration. How to integrate with Magento 2.x (CE and EE) Reviewing your Magento 2 data How to Collect SMS Consent at Checkout on Magento 2 Let’s keep the conversation going below. Please let us know what you’re going to do next in Klaviyo.We hope to see you again soon! Happy Sending,Gillian & Shannon
We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!
Hi there, I think there’s something broken in our flows and can’t seem to figure out why. I took over a brands email marketing. At the time, there weren’t sending campaigns, they had no pop ups in place and their entire flows needed a complete overhaul. So the first thing we did was to overhaul the flows and made sure they were set up properly. Next was to set up a pop up… which we did. But after a couple days, we noticed the pop ups wasn’t working properly. After troubleshooting, we found out Klaviyo’s onsite tracking wasn’t enabled for the website which meant customers weren’t getting our site abandonment and browse abandonment flow. We toggled it on this week and the pop ups started working. But here’s the thing… we’re capturing leads with the pop ups but they’re not being added into the welcome flow (most are but not all) and i can’t figure out why. I don’t know if Klaviyo’s onsite tracking contributes to why our flows are getting such low numbers. Hoping someone could help out wi
Hi,Normally when I look at the activity feed within a customer profile I see two small icons next to the campaign a customer has received. One to access the campaign/flow and another to view that exact email. I’ve just noticed this is missing for the latest campaigns and wondered why? Is it because these campaigns had A/B tests? I wanted to look at a few profiles and see the email they got sent to make sure the show/hide blocks I set up worked. Is there another way to see this after the campaign has been sent? If I go into campaigns and click preview email it doesn’t show the show/hide blocks.Thanks!!
My “back in stock” flow is not working. I follow these steps:Create a “back in stock” flow in the backend Write the code in theme.liquid Add private API key in code. I am also following these steps with my other store with “superstore” theme. There it is working fine.
Hi all,I have a very specific segment I need to create to track if a marketing campaign is running profitable or not.At my shop you can buy a free sample of the product to test it. Afterwards customers land in a flow to then upsell them the real product.I want to create two segment now to assess how successful that campaign is:One segment for customer who made purchase of 1 sample pack (the full order can only contain that one product)Another segment where chronologically I can see that they first ordered the sample pack and afterwards actually bought the whole product. (how can I make this segment?)Thanks!
Hi everyone, I’m investigating some Third-Party List Growth Tools to help grow my newsletter database via Shopify site. I’ve gone through Klaviyo's Integrations Directory and thought FindKeep.Love and Viralsweep looked interesting. However, I thought I’d reach out to the community to see if anyone has used either of these before or would like to suggest another that has worked really well for them?Thanks in advance!Dana
I’d like to be able to send CARE communications, which uses Legitimate Interest as opposed to consent, to my customers. In order to do so, I need to provide them with a way to unsubscribe from it (ideally in a separate way than Marketing). With previous CRM tool, I was able to have a CARE flag created for every orders and which was managed separately than the marketing flag. Is there a way to do this in Klaviyo?
I have a new pop up form and it is showing 6 signups in the form analytics, but the list that form populates only has two signups. Is there a way to 1. See the emails from the signup form in the form to compare to the list? 2. Prevent lost signups?
HiI have had the subscribe function on my website for many years and just this past week is is no longer displaying properly. It should be under this text in the first graphic.This is in the elementor tool. Instead of displaying it is showing the </> This is how it is set up in Klayvio and should be displaying. Does anyone know a quick simple fix?Klayvio was there some sort of update that has caused this to happen? Thanks!Janet
Hello!This fall we migrated to a new website, and it was necessary for customers to re-activate their accounts with us. After they reactivated their accounts, we automatically applied the Shopify tag ‘accountenabled’ It would help me tremendously to be able to create segments for WHEN this tag was applied to a given group of folks. Have not had success figuring out how to do this-- or even if it’s possible. Very open to suggestion or clarifying questions. Many thanks!Becky
Hi, I am new to Klaviyo and WooCommerce. My developer has put the plugin for Klaviyo on my WooCommerce site, when I follow the integration steps, I haven’t got the option to connect account. When I click on settings it just tells me to go to “Head back to the Klaviyo dashboard to continue with next steps for getting your account up and running or to modify any of your Klaviyo + WooCommerce integration settings.” That then tells me to go to Klaviyo in my left menu and connect, so I am just going around in circles.Any help appreciated.
Hi, I’m Ryan from OmnideskAU. I have some issue regarding the started checkout metric and items list. 1 I’m wondering if there’s a way to reorder the item list. I wanna show the desk item at number 0 instead of Navidium Shipping Protection. 2 I’m also wondering if I can just show more than one item in the abandoned shopping cart email. And how to do so. 3 I also would like to Exclude the navidium from the list. please elaborate me. cheers
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