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Hi everyone, I understand that at the moment SMS on Klaviyo is only currently available in the US, but as I was just working through the flows today I saw this on the SMS message template:SMS for CanadaI can’t seem to find any information on this on the help center and on the community posts, so I was just wondering if any of you have tried this yet?Thanks!
Updating a profile property or create profile property step in a flow when the profile property doesn't exist yet?
I’m creating a flow where I want to update a profile property after a purchase has occurred. However, for most of the profiles, this property doesn’t exist yet. Should I use the ‘update profile property’ action or ‘create new property’ action? If I create a new property each time the flow is triggered, will it create duplicate properties for people who enter the flow multiple times?
I am trying to setup a flow for ‘Payment Failed’ using multiple payment methods. I couldn’t find the right elements for the same for my site. Can someone help me out here. I have already integrated BigCommerce with my Account. Here are my payment options on my website, Please check the image below.
I am having issues with the abandoned cart series. Every time I try to checkout (but not complete the process) klaviyo doesn't read this behavior. Checkout proof: Klaviyo can't read this Checkout behavior: https://snipboard.io/hBVPpE.jpgHow can I solve this issue? And let me know what can I do to fix it Thank you!
Can Klayvio add a hover state to Profile Property Value Dropdown?When creating a signup form, I can’t see more than a few characters on the profile property value dropdown. Many of those values listed begin with the same first few words, therefore leaving me unable to decipher between the options. This is while creating a sign up form. Can Klaviyo add a hover state to those profile property value dropdown options so that if I were to hover, I could read the full title of each individually.
I have finally got my flow set up that I currently use in mailchimp so I am trying to get my email list moved over to klaviyo so that I can turn on all my flows and stop using mailchimp. My klaviyo is showing 1300 email when I go to my account section, but 1300 emails are not showing up in my lists. So I followed the video and put in the specific list ID from mail chimp that I wanted to integrate over into my lists, and I have done it 2-3 times now and absolutely nothing shows upWhat am I doing wrong?
I set up a dedicated sending domain before, but I notice that my emails are not sending from that domain. Why's that?F.A.Q.
After you’ve added in the CNAME records in your Klaviyo account settings, there are two more steps to the process of creating a dedicated sending domain. Once you’ve added your CNAME records, click on the “Continue to Verify” button to allow Klaviyo to confirm whether the CNAME records are present or not. If all the records are present, you will see the “Continue to Verify” button change to “Apply Domain”. Click “Apply Domain” and confirm that you would like to move forward to apply the dedicated sending domain. If you only verified the domain and did not apply it, you will continue to send on Klaviyo’s shared sending domain. Another reason why you may see that your emails are no longer sent on your dedicated sending domain is due to your domain’s DNS. Make sure that the Klaviyo CNAME records are still present within your domain’s DNS. If they are no longer there, Klaviyo cannot make use of the dedicated sending domain. Also, outages can happen with DNS. During a DNS outage, the CNAME
An example of someone that qualifies for my flowPart of my flowI have a bunch of people that qualify to enter this specific abandoned cart flow, however, seeing on my shopify store that I have new abandoned carts, it does not show that any abandoned cart emails are sending. Am I missing something, or do they have to subscribe to the email list, in order to send one, or can anybody receive the abandoned cart email. I checked my email subscription list, but nothing has been sent yet. The browse abandonment works, but not the abandoned cart one. Does anyone have a solution?
I paid someone to set up all my flows and not sure if the Welcome flow is right.On the Welcome flow, there are 3 emails scheduled to go out. (See attachment)(1st) Immediately: Customer gets 20% discount code that expires in 7 days.(2nd) Wait 3 days: ... gets reminder to use their code before it expires in 4 days.(3rd) Wait 4 days: ... gets friendly reminder that code was expiring at midnight.Question: 1) According to the attached Welcome flow, if customer uses coupon on the first day, does 2nd and 3rd email automatically stops or is there supposed to be filters in there somewhereto stop the remaining 2 flows from going out?2) If customer buys after receiving the 2nd email, does the the 3rd email automatically stops or is there supposed to be a filter before the 3rd email to stop it from going out?
We’ve imported a list of subs and built a flow to nurture / educate on a new service. The Flow Filter is: “is in” the relevant list. In the Manage Flow drop-down, I went to “Back-populate flow recipients” and selected the 2nd option: “Schedule for each step relative to when I click the back-populate button”. I’ve deployed the flow. I expected that Email #1 would go immediately *to the entire list*. That doesn’t seem to be the case.
I really need some help, I have added a signup form on to my site. (Embedded) but the form gets lost in the footer. When you drag the window out, it then the full form appears. How can I solve this issue please? Link is here:https://tinyurl.com/cw7errx7
Samcart for Abandoned Cart flow? how to build dynamic checkout link or the dynamic block without metrics?
Hi guys, I’m having a challenge-launch via Samcart where people can order the app i’m making.I’m trying to configure the automated email sequences based on this purpose. as far as i’ve seen i can only link samcart few actions which can be integrated with klaviyo to only lists specified by me and adding people in those list. But I suppose i cannot use the abandoned cart pre-made template then as there will be no metrics like check out started and products / checkout links to automatically go back to samcart abandoned checkout page.Can anyone please help me out with this if i can be able to build abandoned cart flow with samcart and all the dynamic metrics just like the metrics integrates with Shopify Store for example viewed product, checkout started, placed order? or what link will then i be using as my CTA button to get the readers go back to their abandoned cart page??For other welcome sequence, placed order - I can just use direct list triggers to start a flow as i will not need dyn
Hi there,First of all, apologies for making another post on this issue, but I haven’t found any solutions that worked in the various other posts regarding this problem. Basically, I’m trying to set up add to cart tracking as per the documentation, but have been unsuccessful. Our shopify site doesn’t have an ID, but instead uses class, so I’m using the alternate code snippet.Things that have been done:Viewed product code has been put in the product.liquid file Viewed product code is successfully firing the viewed product events (for my email as well) Added the added to cart snippet below the viewed product codeOur Shopify site’s add to cart button code is here: The code that I have inserted into product.liquid is here: Different variations of the querySelector value I’ve tried to use:‘.action_button’‘action_button’‘action_button.add_to_cart’‘.action_button.add_to_cart’ All have not worked. I’ve tested each variant by adding to cart on our site after the change. Viewed product always fi
Hi there, I have been trying to add the Add To Cart snippet into Klaviyo for 2 days now and can’t not figure out what I’m doing wrong. On my website, there isn’t any clear representation of what the ID should be. Any help is appreciated, thank you!
Hi everyone, I have a question about my sign up form. I have created a flyout sign up form that is getting subscribers everyday according to the analytics however I can’t see these extra subscribers on my newsletter list or any other list.Can someone advise on how to make sure these subscribes are moving across to my email list.
Hi folks,I haven’t been able to get a solid answer from either Klaviyo or BigCommerce support on this, maybe it’s just so obvious it’s going over my head. I have the BigCommerce integration almost completely set up for my client, all I have left to do is:Add the code to sync newsletter subscribers at check out upload the current subscribers exported from BigCommerce Embed the footer signup form What I’m not sure of though, is what settings do I turn off or leave active in the BigCommerce email marketing settings? I want all transactional emails to keep being sent by BC for the time being.Newsletter subscriptions, double opt-ins and welcome emails are all currently being sent via BC, but I’m worried that if I leave these turned on, there will be double-ups with them also being sent via Klaviyo? This seems like something that should be in the integration documentation, but i havent seen it - unless I’m overthinking it and the Klaviyo code intercepts these actions being done by BC.Please
Hello! I have very limited experience with configuring DNS records. My Klaviyo account is integrated with my Shopify store (I purchased my domain through Google). The email address associated with my Google domain is “email@example.com”. Therefore, my default sender email address on Klaviyo is “firstname.lastname@example.org”. According to my research, it seems like it’s best practice to set up a dedicated sending domain. I’ve successfully done so - my new sending domain is “send.mybusinessname.com”.I’m confused as to how this actually affects my emails. Apparently, it will remove “via Klayvio” from the senders address. More specifically:I’ve sent myself a test email prior to creating the new dedicated sending domain. I never actually saw “via Klaviyo” attached to the senders address. Could this be because the test email was sent from me to my own account? Would “via Klaviyo” have appeared if I had sent my test email to a completely separate email account? After creating the new dedic
Hi,I want to exclude people joining our welcome flow after placing an order. I already excluded recently placed orders, ordered products, fulfilled order. Issue is that klaviyo does sometimes not detect a placed order at times and only detects it a day after when the order is fulfilled.Can i exclude the flow to not send to people who accepted at checkout? Welcome flow excludes placed order:Screenshot example of a recent case where placed order is excluded: Any ideas why its happening? Even though placed order is set to zero before triggering the flow. Thanks!
Is it possible to have two pop-ups working simultaneously? Showing the second ONLY if the customer does not complete first.
Hi! I am trying to set up a pop-up to show on exiting the page with an offer if the customer doesn’t complete the first pop-up on the landing page. It seems though that Klaviyo doesn’t sync in time for the logic to work. I have both pop-ups set to not show to existing Klaviyo profiles. But on testing, after the completing the first pop-up, the second still shows. Is there a way around this? Thanks!
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