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7895 Topics

chelsgrove
Partner - Gold
chelsgroveChampion & Partner
posted in Lists, Segments, and Profiles

List Growth for Small Businesses

I would love to have a conversation around great ideas you have found for growing (quality!) lists for small businesses (in addition to using Klaviyo pop-ups). Let’s hear it!

3
Katie_Farrell
Contributor III
1 year ago
S
Contributor I
sbellaoriginalContributor I
asked in Sign-up Forms

Embed Shopify Sign up Forms

How to embed script on shopify site main section of a landing page 

1
alex.hong
1 year ago
I
Contributor I
ironmanContributor I
asked in Sign-up Forms

popup form shows up randomly

When my email popup forms are activated on my shopify site they work as intended with one exception. If anyone clicks on the second product image on the product page the popup form persistently shows up. Very strange. Any idea on how to fix this bug? example. click on the second picture from the top left hand picture column and you should see what I mean.https://www.knottyrugs.ca/products/momeni-xander-black-xan-2blk?pr_prod_strat=collection_fallback&pr_rec_id=4f266d39a&pr_rec_pid=7098823704755&pr_ref_pid=7098796769459&pr_seq=uniform 

3
David To
Community Manager
1 year ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

How do I line my image up with my text in a block

Hello!Okay, I have always struggled with this and my work around has been to simply create this look with an image and simply insert the image into my email. However, I really want to lear how to level my image and text so that the text matches the height of the image on mobile and desktop. Here is what this looks like on mobile: It is almost even (the text to the image)  And this is what it looks like on Desktop: Just awful. the text is nowhere near being level with the image.  Please help!

1
Taylor Tarpley
Community Manager
1 year ago
L
Contributor I
LestatContributor I
asked in Analytics and Deliverability

Excluding taxes from revenue

Hi there,Currently I believe that the revenue in Klaviyo is gross of all taxes.Some of our products are taxable and some are not, and it’s very difficult to attach a fixed % to it as it really depends on what people are ordering.I was just wondering if there’s any way that we can see Klaviyo revenue excluding the taxes (net of VAT specifically).We’re a shopify based company, and in the UK.BestLestat

1
Taylor Tarpley
Community Manager
1 year ago
I
Contributor I
IlliaContributor I
asked in Sign-up Forms

Subscribing a Customer to a Klaviyo List Through a Shopify Form

I have block of newsletter on Shopify website but every time someone signs up on it, the email must be added in klaviyo base. How can i do that? WITHOUT CREATING AN EMBEDDED FORM IN KLAVIYO

1
Dov
1 year ago
D
Contributor I
DhruvContributor I
asked in Campaigns and Flows

Automatically Applying a Shopify Coupon

Hey,So, I have created a discount code in Shopify (using Optimonk) and laso uploaded that coupon code onto Kalviyo. Now, how do I make the CTA present in my email reach the checkout page directly with the discount code applied? Thanks.  

1
Dov
1 year ago
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons

New and Classic Editors: Clearing External StylesTutorial

New Editor - Clearing External StylesYou could be seeing display issues once your email is sent, if you originally created the email by copying and pasting your text from a different source (Google Docs, Microsoft word, external email, etc). When copying/pasting this content, the external inline styles from the original source can get carried over causing display issues since these styles are not native to Klaviyo. If you are copying/pasting content from an external source (google docs, different email, etc) please ensure to either 'paste without formatting' or paste and then clear formatting in order to clear inline styles. In order to clear these external inline styles, please highlight the content > select the 3 dots button > clear formatting, to remove these styles.On Macs you can paste without formatting using: Command + Shift + V. On PCs you can paste without formatting using: Ctrl+Shift+V You can always 'paste without formatting' or clear formatting, and then using Block S

7850
Anna McCarthy
Klaviyo Employee
1 year ago
F
Contributor I
Francois123Contributor I
asked in Lists, Segments, and Profiles

Profile Properties Sign UP Form

Hello,I have created a second stage to my email sign up form, requesting new subscriber select their interests using multi-check boxes. The intention is for me to be able to segment based on interests, i.e. whether someone wants to receive our Showroom stock updates or just our Newsletter. I have trialled the form myself, selecting two of the five options from the list to outline that I want ‘Showroom Updates’ and ‘Newsletter’. However, when segmenting by just Showroom Updates, my personally data doesn’t form in the list. I only appear in the interest group containing both. How can I ensure that if subscribers select multiple boxes, they will appear in individual segments? DO I have to set the segment preference as ‘contains’ rather than ‘equals”? Thanks for your help everyone! 

2
F
Contributor I
1 year ago
eMeg
Problem Solver I
eMegProblem Solver I
asked in Campaigns and Flows

Campaign Name Character Limit?

I’m creating a campaign name creator for post-campaign reporting purposes, with different product names, colorways, etc. Is there a campaign name character limit I should watch out for?

1
alex.hong
1 year ago
C
Contributor II
californiamattContributor II
asked in Lists, Segments, and Profiles

When does a dynamic segment execute?

When does a dynamic segment execute/update records? When you create it or when a campaign deploys?

1
alex.hong
1 year ago
C
Contributor I
cookwarecanucksContributor I
asked in Campaigns and Flows

Klaviyo Flow evaluating price as string instead of number? Broken?

We’ve created a simple test flow, when someone views a product, if the product is over $1.00 to send an email to mytest@email.com. The problem is the the “price” is being passed to Klaviyo with the currency symbol ($) in it.So instead of 75.49, it is passing $75.49. Therefore, the price is no longer a number but in fact a string and therefore Klaviyo flow cannot evaluate if the price is greater than 1 or not, because it is effectively evaluating if letters > 1 (which is always false).How can we fix this, please?

2
alex.hong
1 year ago
Kwei
Problem Solver II
KweiProblem Solver II
asked in Campaigns and Flows

Changing the “From” name

On my email newsletter, the “From” line states my personal name rather than the name of my company. What part of the system do I need to go into in order to correct that?

11
Kwei
Problem Solver II
1 year ago
Y
Contributor I
yuni yunanContributor I
asked in Email Templates and Coupons

Email template accidentally deleted - how to recover it?

Hi the Klaviyo Community!I accidentally deleted a email template of mine, is there a way of recovering it?

1
stephen.trumble
Community Manager
1 year ago
A
Contributor I
amberksparksContributor I
asked in Analytics and Deliverability

Reporting Revenue from a List

Hello! I have an end goal in mind for a report but for the life of me cannot figure out how to build it to actually generate the information I need. I want to run a report on a specific list and see the total value of the orders those customers have placed. In my mind, column A is their name/userID and column B is their total order value. It seems simple enough?Any help is greatly appreciated!

1
Dov
1 year ago
M
Contributor I
marctuinierContributor I
asked in Email Templates and Coupons

How to properly merge automatic UTM and dynamic coupon codes?

I would like the customer to receive their dynamic coupon, but as a marketer I would like to know which link they came from/in which email. I have turned on the automatic UTM creation. What is the proper way to merge UTM with dynamic coupons?mysite.com/discount/{% coupon_code 'CouponName' %/?utm_campaign=sms_1&utm_source=abandoned_cart&utm_medium=sms 

9
C
Contributor II
1 year ago
J
Contributor I
Jose MarteContributor I
asked in Analytics and Deliverability

Analyzing Multinational flows for different countries

Hello, If I have 6 Shopify stores for 6 different countries. US UK ES AU FR DE. Is there a best practice for exporting/analyzing the flows performance and comparing the different countries flows to each other? Thank you!

1
Dov
1 year ago
E
Contributor I
EmmingtonContributor I
asked in Campaigns and Flows

Eventbrite flow not sending all emails in flow

Hi there This is my first post in here so please forgive me if I make a mistake. I’ve set up a flow to invite people from a list to register to attend an event via Eventbrite. Email 1 has been sent to the backdated contacts correctly. The next step isn’t working though. Once they register for the free event on Eventbrite there is a time delay of 5 minutes before sending a thank you and next steps email (email 2) Even though someone has registered via Eventbrite they have not received Email 2. What am I doing wrong, please? My second question is since this is a monthly recurring event should I be using a list or a segment??Very confused!

7
E
Contributor I
1 year ago
itsterry0908
Contributor II
itsterry0908Contributor II
asked in Lists, Segments, and Profiles

How to sync users already registered on website

I want to sync users that have already registered on website with theme default register form, not via Klaviyo sign up form, so it doesn`t appear on the newsletter list, every time I have to use a third party plugin to export users, does Klaviyo have this feature? so how to sync automatically?

6
stephen.trumble
Community Manager
1 year ago
S
Contributor I
Shital PacharneContributor I
asked in Campaigns and Flows

How to calculate average metric for open , clicked and revenue

HI Team,Not able to calculate average open, click and revenue.I am using metric API to get metric id and the calling each api for getting open, click and revenue info but not able match value with dashboard.examplemetric api -https://a.klaviyo.com/api/v1/metrics?page=0&count=100&api_key=keyget all metric ids Click Email - PdY3iXOpened Email - P9xMpFPlaced Order - M8inRe, QGV8bZ for getting number of click  - https://a.klaviyo.com/api/v1/metric/PdY3iX/export?api_key=API_KEY&unit=day&measurement=unique&start_date=2022-04-03&end_date=2022-04-03result =  "data": [                {                    "date": "2022-04-03 00:00:00",                    "values": [                        1.0                    ]                }            ]How to calculate average click rate?same of open and revenue?And where i can get number of place order and campaigns revenue ?https://a.klaviyo.com/api/v1/campaigns?api_key=KEY Only person count is there =   "person_count": 129722 Tha

1
alex.hong
1 year ago
G
Contributor I
GarethContributor I
asked in Analytics and Deliverability

Why is my Click Rate 2.7% and my Open Rate 0%

How is it that my open rat is 0% but my click rate is 3%?  Please see screenshot. 

1
stephen.trumble
Community Manager
1 year ago
J
Contributor I
Jamahl GraceContributor I
asked in Campaigns and Flows

Read More - Using Text Block

I am using one of the email templates for my newsletter which have text blocks.  On the text block you have the following options: Story Headline, Add a line or two on what the store is about and then it says Read More with the option to add hyperlinks etc.  My question is if I wanted to write a story outside of the two lines is it possible to program the box to click on the read more and have the remaining parts of the store pop up in a separate screen or something?

3
Dov
1 year ago
J
Contributor I
Jose MarteContributor I
asked in Campaigns and Flows

Can you analyze a Flow's Performance by certain parts of the flow's recipients?

I want to analyze the performance for my flows for each country. Is there a way to analyze each flow by total recipients in different countries vs total recipients?  I have not segmented by population by location yet, if I would like to begin these reports going forward, what would be the best practice? For example, I would like to see how my abandoned cart flow is performing in the UK vs the US. Thank you!

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
Michael VuContributor I
asked in Campaigns and Flows

EMAIL SUDDENLY GO TO SPAM BOX

Hi everyone,Please give me an advice.My email suddenly go to spam box while the previous campaigns for 4 months in a row were very good. Open rate over 50% and Click rate above 2%. But suddenly I sent an email today and both of these campaigns went to the spam box. Everything I do is as usual. There's nothing different. Even before sending the campaign I checked by sending to https://www.mail-tester.com/ and got 10/10 points.Please take a look and let me know the possible reasons why my campaigns got into the spam box.Sincerely thank   

3
alex.hong
1 year ago
F
Contributor I
flannelizetheworldContributor I
posted in Email Templates and Coupons

Why are there duplicate blocks in my emails in Gmail and Outlook?

Hello All!I’ve run into a few issues in the last few weeks within our campaign and flows that has left my myself and colleague scratching our heads. For the last year that we’ve been with Klaviyo, I have designed every email with two different versions; a desktop view and a mobile view. Trying to optimize our design for our subscribers any way that they view our content. Seems like this is an industry standard. And it’s worked out great, except recently. The issue is that sometimes test emails and campaigns that myself, members of our team, and our subscribers have received from our company display with duplicate blocks. This was first experienced internally, within the small email provider we use amongst our company. It isn’t the most complex system so it seemed to be more on the provider end rather than Klaviyo. As I’ve created emails, I’ve seen this issue occur on the two biggest providers, Gmail and Outlook. It doesn’t matter if these are test or live emails. All the content from b

1
Taylor Tarpley
Community Manager
1 year ago

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