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7876 Topics

H
Contributor I
HalferContributor I
asked in Integrations and Reviews

Getting 5xx response...

Hello, when I try to integrate Klaviyo Prestashop I get thisWhat can I do?Also in website I see this error:Failed to load resource: the server responded with a status of 422 ()     klaviyo.js:1  and when I refresh I get this:GET https://static.klaviyo.com/onsite/js/klaviyo.js?company_id={public_key]?version=709499 net::ERR_ABORTED 422   rocket-loader.min.js:1(anonymous) @ rocket-loader.min.js:1(anonymous) @ rocket-loader.min.js:1t.forEach @ rocket-loader.min.js:1t.insertPreloadHints @ rocket-loader.min.js:1x @ rocket-loader.min.js:1(anonymous) @ rocket-loader.min.js:1(anonymous) @ rocket-loader.min.js:1(anonymous) @ rocket-loader.min.js:1 (With public_key I replaced my public key.)

2
alex.hong
1 year ago
Harts Fabric
Contributor I
Harts FabricContributor I
asked in Integrations and Reviews

Product Block Not Adding Items When Selected

I’m having an issue with the Product Block that I’ve never experienced before. When I click the ‘Browse for Products’ button our product catalogue opens like normal, however when I select a product and click ‘Add Products’ nothing happens. The catalogue window closes but the product hasn’t been added to the block. I thought it might be an issue with the product being brand new, but I’ve tried adding older products with no luck. I’ve also tried opening an old template and adding new products to its block, and I’m having the same issue. I can remove an item that had been selected previously, but it won’t add the product back once deleted. We’ve been using Klaviyo for many years and never had this issue before. Is this something anyone else has dealt with? Or should I just reach out to Klaviyo support? 

4
Harts Fabric
Contributor I
1 year ago
T
Contributor I
typkContributor I
asked in Campaigns and Flows

Why is our new email in flow not sending right away?

We created a new email in our welcome flow, it is set to trigger 1 day after the last email, but this time has since passed. Why is it showing all the recipients in waiting and they are scheduled for 2 days time? How do we get this to send at the correct time instead of waiting days?  

1
alex.hong
10 months ago
inboxingmaestro
Partner
inboxingmaestroChampion & Partner
asked in Analytics and Deliverability

Transactional Shared IPs

HiNeed some clarity on a specific use case related to transactional emails:When Klaviyo marks an email as transactional, will that particular email be sent via different IP pool or the same IP pool.I assume, transactional gateway is different. Correct me if I’m wrong?Also, let’s say, if Klaviyo’s shared IP pool is blacklisted, will the transactional emails be affected? Or how delivery is managed for transactional emails messaging type?Thanks in advance.Regards Mohsin 

2
inboxingmaestro
Partner
8 months ago
G
Problem Solver I
getlikemindedProblem Solver I
asked in Sign-up Forms

Displaying a customer s dynamic code in a follow up flow

Hi Team, I have set up dynamic codes from a welcome pop up and want to send a reminder to the customer in a flow. Everything I have researched says that this cannot be done but that was from a year ago (at least). You can now use dynamic codes on sign up forms as this was an option when setting up the pop up. I just need to figure out if you can send the dynamic code in a flow and if yes how to do this? Thanks

3
G
Problem Solver I
1 year ago
S
Contributor I
Sherri TContributor I
asked in Lists, Segments, and Profiles

Manually Merging a profile: Klaviyo doesn't recognize second profile

Hello! I am trying to merge two profiles together. Both profiles show in the search results when I search the customer by name. But when I try to merge the two, Klaviyo doesn’t recognize the second profile.Any help would be greatly appreciated!Sherri 

1
David To
Community Manager
8 months ago
C
Contributor III
CarlaContributor III
asked in Email Templates and Coupons

Product bar image BG

Hey everyone happy Friday. I’m building out a product bar in the new template (had this issue with the old template as well). Our product info/image populates from Woo Commerce through our website. The product images are .png files originally so should have a transparent BG. The email preview has a regular colored BG of my choice, but when the test goes out it has a black square around the image (see screenshot) both on mobile and on desktop. Any ideas on how to correct this? 

7
C
Contributor III
1 year ago
B
Contributor I
buildfastbrianContributor I
asked in Sign-up Forms

Klaviyo forms pop-up when customers tap on product and try to checkout

I recently set-up two signup forms, one for mobile and the other for desktop browsers. When I published the forms they would appear as per the targeting behavior but they also appear when I click a product on the homepage or when trying to checkout. I can dismiss the forms but they reappear when I click the product again. It was not allowing customers to checkout on the site so I disabled both forms. I want to start serving these forms ASAP as they are for my welcome flow and a large revenue driver to my business. Any help is appreciated!

1
Dov
8 months ago
C
Contributor I
ChuckContributor I
asked in Analytics and Deliverability

Time from “First Active” to “Placed Order”

I want to analyze data around how long it takes from being “First Active” to “Placed Order.” In other words, seeing how long it takes before someone makes a purchase through our Shopify store. Any suggestions? I already have it set up so that I can download a customer list from Klaviyo and put the data in a spreadsheet, but I’d prefer to have it native and automated if that’s possible.

1
Mailbox Manny
Partner - Silver
1 year ago
B
Contributor I
BethyGeddyContributor I
posted in Email Templates and Coupons

Graphic Design

Has anyone had success with hiring a graphic designer for a specific series? I’d love more of a recommendation than just going blankly to a FIVERR or some other source. 

2
In the Inbox
Partner - Platinum
10 months ago
P
Contributor II
pzonglobalContributor II
asked in Lists, Segments, and Profiles

Question on Segment numbers not adding up

Hi,  My segments numbers are not adding up, please help. I used RFM model, and below are the metrics:( I only use Rencecy and frequency).--R: In the last 14 days,  if a user has done either of viewed product/clicked email/active on site at least once then it means 「close}; if outside of 14 days, a user has done either of viewed product/clicked email/active on site at least once it means 「far」F: if a user has done either of viewed product/clicked email/active on site greater than 1 then it means 「high}; if a user has done either of viewed product/clicked email/active on site less than 2 then it means 「Low};--Then we have 5 segments:Potential Sum ( anyone has done either of viewed product/clicked email/active on site at least once over all time and hasn’t purchased)Potential High (R is close, F is high)Potential medium (R is close, F is low):Potential Low (R is far, F is high):Potential Low (R is far, F is low):For some reasons, the potential sum somehow doesn’t equal the rest four combi

1
Dov
8 months ago
K
Contributor IV
kimmiaContributor IV
asked in Campaigns and Flows

Rules of A/B test

1.How many status  does the A/B Test has , whichs are they2.What is the logic of the test duration , When can i get the ruslut3.How is Win probability calculated , Chi-Squared Test or something else? Looking  forward to your reply ,  thanks ! 

1
David To
Community Manager
1 year ago
M
Contributor I
MatchboxgirlContributor I
asked in Lists, Segments, and Profiles

creating an important date reminder for customers.

Hi, I have a gift company and I want to offer customers to offer our customers an important date reminder. So they could tell us the date of someone’s birthday or anniversary for example, and we can send a reminder 2 weeks before the date. Is this possible in klaviyo? thanks 

2
M
Contributor I
6 months ago
R
Contributor I
RidehouseContributor I
asked in SMS

Create a SMS "Service Notification"

We are a bike shop, and we would like to set up a service notification for a few things. Our POS is Lightspeed. First off is this even possible? And can someone point me in the right direction. SMS we want to send:Reminder of upcoming appointment. Confirmation of appointment. Notice that job is finished.Thanks!

1
David To
Community Manager
1 year ago
U
Contributor I
UlysseContributor I
asked in Integrations and Reviews

Abandoned cart with Stripe Impossible

Hello, I can’t find a way to integrate abandoned cart via stripe with Klaviyo I use Podia which is a different software than Shopify, It does not integrate directly to Klaviyo but with Mailchimp I noticed that Stripe does integrate with Klaviyo which is great BUT only have 4 metrics (of the 164 available). On these, there is Which is great for the failed payment (A big part of my business) But not so great for abandoned cart flow The only way I found is to combine Issued Invoice with Succesfully paid (The customer had an Issued invoice but did not succeed to pay, so it has a conditional split inside which is not optimal I guess Even then, a lot of customers do not receive any Invoice because they “Checkout Started” (as in shopify integration) but did not complete payment card informations, I still got their mail though Seems like A complete integration with Stripe / Klaviyo would do the trick I don’t get why there’s only 4 available options instead of the possible 164  Anyone knows any

1
Brian Turcotte
Community Manager
6 months ago
Grego
Contributor III
GregoContributor III
posted in Sign-up Forms

Why isn't my Popup displaying on WooCommerce Site?

Hello,I'm facing an issue with a Klaviyo popup on my WooCommerce website. Here's what I'm experiencing:The popup is only appearing on our "Create a profile" page, even though we have configured it to display for all visitors on all pages. This behavior is consistent even when accessing the site in incognito mode. We have set the popup to show after a time delay, but it's not working as expected.Here's the code snippet from our Klaviyo setup for the popup:window._klOnsite = window._klOnsite || []; window._klOnsite.push(['openForm', 'XXXXXX']);   In my discussion with Klaviyo support, they informed me that the klaviyo.js snippet is not present on my website pages. They suggested that this snippet needs to be added to my theme to enable Klaviyo sign-up forms and track site activity on my website. However, I'm unsure how to manually add this klaviyo.js snippet. I also wonder if this requires adding or editing code in the header and footer of my site.The Klaviyo WooCommerce integration on m

1
Taylor Tarpley
Community Manager
5 months ago
M
Contributor I
MateGContributor I
asked in Analytics and Deliverability

Klaviyo revenue %

Hi everybody. I’m trying to see if anybody has some stats about what the average % of total revenue that is usually generated through email marketing for e-commerce businesses (specifically for fashion business). I was trying to find data but did not find anything meaningful.  I have a client and after 3 months of working together we are at 32% of total revenue (over $50K in revenue), but he constantly keeps complaining and is frustrated that email marketing is not working. I am trying to find some stats to show him how his brand compares to the average for e-commerce businesses.  Thanks,    

4
Mailbox Manny
Partner - Silver
1 year ago
T
Contributor I
timberheadpossumContributor I
asked in Integrations and Reviews

Customizing "Notify Me When Available" text (Shopify/Blockshop)

Currently, the “Notify mMe When Available” text blends in too much with the rest of the text of the product page and is not very visible. I want to make the text bold and maybe make the font slightly bigger so it is easier to see/find. How can I do this?    klaviyo.enable("backinstock",{     trigger: {      product_page_text: "Notify Me when Available",      product_page_class: "btn",      product_page_text_align: "center",      product_page_margin: "5px",      replace_anchor: false    },

1
David To
Community Manager
1 year ago
B
Contributor III
BROCContributor III
asked in Email Templates and Coupons

Show/Hide Logic and Custom Field from Quiz Software

Hi I have a situation where I have data coming in from quiz software that populates a custom fieldThis comes in this kind of structure Answer1-Answer2-Answer3-Answer4.I want to achieve 2 things with this dataSend a welcome email that goes to a bespoke URL for each scenario. Segment by the different answersMy main issue is I have over 200 variations! So my show/hide logic statements would be ridiculously long and maybe not even possible. I presume Gmail would clip the email straight away as well as it would essentially have 200 buttons going to 200 different URLs in it.So is the best solution to get the bespoke URL sent over somehow via an API from the quiz software rather than go through the pain of all the conditional statements that would essentially be structured like the below.Show button if person|lookup:'Quiz results:'==Answer1-Answer2-Answer3-Answer4''Just making sure there is nothing obvious I’m missing.Thanks in advance for any suggestions.Thanks

1
Taylor Tarpley
Community Manager
7 months ago
B
Contributor I
BeeContributor I
asked in Analytics and Deliverability

Understanding difference in Open rate

My open rate says 23% (56 recipients) but then below that under the ‘successful deliveries’ heading it says Total opens 213.  How do I know which figure is correct?

1
Bobi N.
Partner - Platinum
1 year ago
M
Contributor I
ManoloESMContributor I
asked in Analytics and Deliverability

Exporting how often someone was active on site

Hey everyone,I am currently trying to run some analytics based on how often someone was active on site. So what I would need at least would be a list of emails and how often they have been “Active On Site”. The only thing I can find is to go through every profile seperately and write down the active on site metric, but that is not doable. Maybe someone can help out.

2
P
1 month ago
S
Contributor I
SceamContributor I
asked in Analytics and Deliverability

Why is there a discrepency in btw my opened email metric & number of downloads?

Hello everyone,I am somewhat new to Klaviyo, after hiring an agency and having them really drop the ball I’ve realized it’s just better to learn everything and run it in house haha.I am still warming up my account and I’m at around 50% complete. I sent an email blast to a segmented part of our list who is highly engaged. Around 2000 people.We released a free digital product exclusively to our email list. We didn’t send the link or post it ANYWHERE else. Since sending the blast out We’ve had around 30 downloads of the product and around 10 responses to the email. (We asked people to respond for a discount code)Yet Kaviyo is saying only 10% of people opened, only 2 people active on the site, and 0 people clicked the link which isn’t possible.Why might this be happening? Events are tracking from my wordpress fine. I enabled tracking links for the campaign. Seen this with a few other campaigns as well.Any help is appreciated! I definitely need accurate data during this important period of

2
Taylor Tarpley
Community Manager
8 months ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

How do I remove border on only my hero image?

Saw that everlane sends their campaigns without a white border on their first image. I think it looks clean and I want to re-create that on my end. How do I do it?  

1
ebusiness pros
Partner - Silver
5 months ago
J
Contributor III
Jeff BContributor III
asked in Campaigns and Flows

Using calendar date as a condition or trigger

Is it possible to start a flow on a specific date (i.e. March 15) or use an email’s send date as a condition inside a flow? Like “Is Send Date March thru August? Yes, send t-shirt email. No, send outerwear email”. Our business is greenhouse, ag, landscapers and such, so it has a lot of seasonal needs outside of holidays. 

3
Mailbox Manny
Partner - Silver
11 months ago
L
Contributor II
Levi1129
asked in Campaigns and Flows

Automations outperforming campaigns

I recently took over an account and I am seeing something I have never seen before. In terms of email-attributed revenue, automations (flows) are outperforming campaigns. The breakdown is 60/40 in favour of automations. This is obviously not best practice and am wondering if anyone else has encountered something similar and successfully made some changes that moved this percentage in favour of campaigns. Anyone advice or feedback would be greatly welcomed. 

4
Bobi N.
Partner - Platinum
5 months ago

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