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6587 Topics

B
Contributor I
brynnContributor I
asked in Campaigns and Flows

How to add one video to email campaign?

Dear all, Somebody knows how to add one video to the email campaign? Can we only insert one youtube URL in it?

1
caroline
2 years ago
R
Contributor I
RPTaylorContributor I
asked in Email Templates and Coupons

Outlook Button Displays

 Hello,I am currently updating our confirmation emails in Shopify with new Klaviyo templates, but there is an issue in Outlook which renders the button incorrectly and with extra text.I understand Outlook is awful with rendering emails but I was wondering, has anyone found any work arounds to get buttons to display properly from Shopify confirmation emails? (examples below) 

5
R
2 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations

How do I set up Facebook Custom Audiences without setting up Lead Ads?

When integrating Facebook Advertising with Klaviyo, you must integrate either Custom Audiences, Lead Ads, or both to setup the integration and start syncing.  If you want to integrate your Custom Audiences but not set up any Lead Ads, you can do the following during the integration process:Connect to Facebook and choose your Advertising account and click Connect to Account:On the next page, choose your Custom Audience settings and click Continue to Lead Ad Settings:Then, you should be able to click Done without having to choose any Lead Ads settings:Then, your integration should start syncing and your settings page should look like this:For general information on how to setup the Facebook Advertising integration, see How to Integrate with Facebook Advertising. 

0
Jessie Sigler
Klaviyo Employee
2 years ago
R
Contributor I
riverrun007Contributor I
asked in Integrations

Why are my WooCommerce products and product images not updating?

Hi, my woocommerce products are not updating.  When I add a new product or update the product image they are not populating in Klaviyo.  What am I doing wrong??

3
E
Klaviyo Employee
2 years ago
IanHogers
Contributor IV
IanHogersContributor IV
asked in Sign-up Forms

Custom Styling forms dissapears

Hi,We’ve got custom styling for alot of the klaviyo forms on our website, however the elemnts only seem to have dynamic classes, and it’s hard for us to style because the classes keep changing and our form visuals change and we have to go back in to fix it.For example: .dryLyK.dryLyK.dryLyK.dryLyK.dryLyK.dryLyK { /* some styling here. generated by klaviyo */}but if we use `.dryLyK` as a class target sometimes it will be a different class and all our styling is gone.Kind Regards,Ian Hogers

2
IanHogers
Contributor IV
2 years ago
P
Contributor I
plantedmealsContributor I
asked in Lists, Segments, and Profiles

Can you have unsubscribe page per list?

I’ve got a different types of email that gets sent out each week that are attached to a different mailing lists. Is there a way to have multiple unsubscribe list?For e.gCustomer 1 is in the list A and list B, customer 1 only wants to unsubscribe list A emails but keep list B emails.Thanks in advance!

4
P
Contributor I
2 years ago
B
BalajiSystechNew Member
asked in Campaigns and Flows

Klaviyo API data extraction

Hi everyone, Am trying to extract data using api for metrics using export metric option. Am able to extract data using python. am getting data for ecommerce integration type metrics such as placed order etc... The problem here is am not able to get it based on campaigns. getting data as a whole for all campaigns. any suggestions on how to extract it based on campaigns??

1
julie.accardo
Klaviyo Employee
2 years ago
S
Contributor I
SparkwellHomeContributor I
asked in Accounts and Settings

Viewed Product Tracking being removed by Pagefly

I am using Pagefly - a Shopify third party page builder app for my custom product page codes. I have recently launched my site so am making on-going changes to certain elements of the page, in doing so, when I have published the page it is removing the Viewed Product tracking code. Has anybody else experienced this or found a solution for why viewed product tracking might be getting removed when changes are made to individual product pages? Thanks

1
julie.accardo
Klaviyo Employee
2 years ago
M
marque_paresseuseNew Member
asked in Accounts and Settings

Why are my emails to subscriber going to their junk / promotion section of Gmail?

Every time an email is sent out to my subscribers, it goes directly to their junk email / promotions section of their mail box, which they cannot see. I would like to know how to resolve this issue. And how do I set-up my domain?

1
julie.accardo
Klaviyo Employee
2 years ago
A
Andriy RudnykNew Member
asked in Lists, Segments, and Profiles

Gifting Segment?🤔

Like many other subscription companies, we sell pre-paid gift subscriptions (ex: 3mo membership).The problem with selling gifts, is that its hard to know when a gift is for self (its on sale)/or gift to someone else. We’re banking on an idea that we can segment Gifting customers based on discrepancy between their billing address vs shipping address. Or their purchase IP location vs shipping address. Ex:Gift To Self - I buy Gift from one place, send it to same place. Gift to Loved One - I buy Gift from one place, but send it to another place. I’m struggling to find customer profile properties to create these two segments, any suggestions?

1
julie.accardo
Klaviyo Employee
2 years ago
A
Contributor I
alanorourkeContributor I
posted in Analytics and Deliverability

What's the best way to track % of repeat customers or LTV weekly?

Hi all,I am looking for suggestions please on the best way to track LTV on a weekly basis.We are making various improvements on the site  (magento) and email messaging for customer retention.To drive this activity I want to track customer lifetime value or a good similar indicator to show if this number is heading up or down.If LTV is not available through Klavio, perhaps an easy way to see the %of weekly orders who have purchased before?Any pointers or suggestions? thanks,Alan

1
julie.accardo
Klaviyo Employee
2 years ago
itdawnsonthegreen
Problem Solver I
itdawnsonthegreenProblem Solver I
asked in Campaigns and Flows

Newsletter subscriber not getting welcome email

Hi,I embedded a single opt-in Newsletter form on the footer of my website and I created a Welcome Series of 3 emails, the 1st email having no time delay; I want it to be sent immediately.I tested the opt-in form by putting my email and hitting the subscribe button.  My email address shows up in the Newsletter list.  All good!However, I did not receive the 1st email.  What could be wrong?Thanks in advance for your assistance!Mel

9
itdawnsonthegreen
Problem Solver I
2 years ago
S
sterlinganthonyNew Member
asked in Integrations

IP Address List to Whitelist

Can someone please provide a list of IP addresses to be whitelisted? I use SiteLock and the firewall is blocking the integration process for WooCommerce. I have been waiting and searching for almost a week now and have not been able to find this information.

3
K
Klaviyo Employee
2 years ago
M
Contributor III
mwcs1976Contributor III
asked in Campaigns and Flows

Why Doesn't my Abandoned Cart Flow Send When A Customer Doesn't Check Out?

I had setup the abandoned cart flow, I also notice there is someone add to cart. However, when the customer didn’t check out the cart, the abandoned cart flow didn’t send out the email. Just wonder didn’t i missed out any setting?

11
9
2 years ago
P
PhushboutiqueNew Member
asked in Lists, Segments, and Profiles

Why is my Facebook Lead Ad setting in Integrations not showing up in the drop down menu?

I am trying to my facebook leads ad on the lead ad setting in the integrations part. When i clicked the drop down part to select a list there isnt any. Where am i going wrong?

2
Jessie Sigler
Klaviyo Employee
2 years ago
D
DevNew Member
asked in Accounts and Settings

Why is my account disabled?

HiWe starting new store on subdomain. We already have 5 subscribed accounts on Klavyio with same domain name.Only subdomains are different. We was planing to go live from 2 days with new store, but Klavyio locked as with check “Your account is disabled.” Yesterday replayed , but still no contact from support and our Bussiness growth Manager.  What can we do in that case?Do we pay for non active account or our subscribtion date will be moved?   

5
caroline
2 years ago
G
Contributor II
GabrielaContributor II
asked in Analytics and Deliverability

Viewed Product not in the activity feed

I manage 4 Klavyio accounts integrated with Shopify, and a customer "viewed product" (same product) on all 4 websites. However, only in one account the event was included in the activity feed. Any idea why it is happening?  

3
E
Klaviyo Employee
2 years ago
C
cbouvartNew Member
asked in Campaigns and Flows

Validation email before confirmation order

Hello everyone,I want to set up a validation link before confirming an order.To explain everything to you, I go through service providers to sell my products. They collect the customers and I take a commission at the end of the month.My partners collect the data and my company processes it. Therefore, I need the customer's consent before I can process the order: hence the validation email.The idea is to put in this email "yes I accept" in order to send the customer an order confirmation.Do you think this is possible?If so, how can I create a validation email and then an automatic confirmation email?thank you,cordially

1
caroline
2 years ago
S
Problem Solver I
stevecachiaProblem Solver I
asked in Campaigns and Flows

Woo Payment Method

Is it possible that after a PLACED ORDER flow is started, the payment method is passed through to Klaviyo from Woocommerce?

3
P
Klaviyo Employee
2 years ago
C
ClementineNew Member
asked in Campaigns and Flows

Update Flow emails in bulk

Hello! I have re-branded and moved from shopify to woocommerce, is there a ‘bulk’ action way of updating our flow emails?

1
E
Klaviyo Employee
2 years ago
N
Contributor IV
NikkiContributor IV
asked in Campaigns and Flows

How to suppress current subscribers from the welcome series flow for a new sign up form

Hello! I’m running a giveaway as a way to gain new newsletter subscribers - but I don’t want to exclude current subscribers from a chance to enter the giveaway. If current newsletter subscribers sign up via the giveaway sign-up form (which will trigger a thank you email, and then the regular newsletter welcome series flow) will they receive repeat emails of the regular newsletter welcome series flow? Or will the welcome series flow automatically know that those emails had already been sent to those subscribers? *I wish I knew a less complicated way to ask that question. Thanks so much for your help 

2
N
Contributor IV
2 years ago
M
Active Contributor I
mogwaicoadActive Contributor I
asked in Campaigns and Flows

Variable for 2+ items in "Thank you" flow

Hi everybody.I’ve been creating  a thank you flow and I can’t seem to get the variable for more than one product - There is a default Klaviyo variable but it doesn’t work - {{ item.quantity|floatformat:0 }} and I don’t want to guess how many items someone bought.TIA friends!~Aleksandra

12
M
Active Contributor I
2 years ago
J
Contributor I
Jen_YEBContributor I
asked in Campaigns and Flows

"Since Starting This Flow"

Hi,I hope someone can help me with the Flow Filter “Since Starting This Flow”. I’m confused as to what i really means.Does it mean since the flow was turned on hence the word starting? OR does it mean since a profile entered the flow because he/she started to be in the flow?Thank you!

2
J
Contributor I
2 years ago
boxcar
boxcarNew Member
asked in Lists, Segments, and Profiles

Add phone number field to Subscribe & Preferences "Subscribe Page"

We recently added the sms option to our website signup form, and I would like to add the phone number field to the Subscribe page for that list. Currently I don’t see that as an option. The goal is to send social traffic strait to the Subscribe landing page url with the option to sign up for sms messaging. Any advice is appreciated!

2
boxcar
2 years ago
D
Contributor I
David ThorntonContributor I
asked in Campaigns and Flows

Contact triggering two flows

Hi, A basic question, if a contact meet the requirements for two flows at the same time, I assume both will be triggered? 

2
D
Contributor I
2 years ago

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