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7879 Topics

F
Contributor I
Francois123Contributor I
asked in Lists, Segments, and Profiles

Contact Form 7 Wordpress Not Showing New Lists in Klaviyo

We use Contact Form 7 on Wordpress for subscriber forms, which are configured to populate into various lists in Klaviyo.  I have created a new list in Klaviyo called ‘Showroom Subscribers’, but this is not appearing in the Contact Form 7 Option list to set the form up for the right list.

2
ryonwhyte
Partner
2 years ago
G
Problem Solver I
GoodVibes123Problem Solver I
asked in Email Templates and Coupons

How to convert a html email template to work with Klaviyo?

I know that importing a standard HTML template into Klaviyo breaks the drag-and-drop feature and editor capabilities but surely there is a way to edit/modify existing HTML email templates to work with Klaviyo’s editor, right? I saw the workaround tutorial on how to add blocks to existing email templates but that doesn’t solve the true issue of being able to edit the existing blocks in an imported HTML template. So the question is, why not? How can this be done on a scalable level? 

1
David To
Community Manager
2 years ago
C
Contributor I
cafeleathersupplyContributor I
asked in Email Templates and Coupons

Can I create GIFT Cards on Klaviyo?

Hi, I need to create something like this: https://www.taylorstitch.com/collections/gift-cards/products/gift-certificateWith all its components. That can have several steps, where you select the amount, the delivery date and the option of who it goes to (all with their respective fields of name, recipient's name, recipient's email, and an optional field of a note). It should be clarified that a personalized email must be sent with all the data. But only on the stipulated date, remember that it is a gift.It is important to mention that it must be implemented in a WordPress - WooCommerce site.

1
stephen.trumble
Community Manager
2 years ago
Irrra
Expert Problem Solver II
IrrraExpert Problem Solver II
asked in Accounts and Settings

why in klaviyo pure white tabs open?

When you click on the tab campaign or coupons appears just a white background, with other tabs all is well. How to fix the problem???

1
stephen.trumble
Community Manager
2 years ago
N
Contributor I
navoditraviContributor I
asked in Campaigns and Flows

Product Block isn't displaying for Browse Abandonment

In my Browse Abandonment flow, which has trigger as Viewed Product. The data is passing correctly, check However the preview email doesn’t yield any product images or info, check. Here is my template, checkPlease help me. The block is working for other flows, like Cart Abandon, Thank YOu etc.

1
alex.hong
2 years ago
M
Contributor I
Marleen P.Contributor I
asked in Sign-up Forms

Signup form is prefilled with an unknown email address

Hi,in one of our integrated signup forms the e-mail address field is pre-filled with a random address, see screenshot. This only happens in Google Chrome and Firefox browser, also not in the incognito mode. Does this happen to anyone else? How can I fix this?Thanks in advance, Marleen 

4
alex.hong
2 years ago
I
Contributor I
isworksContributor I
asked in Analytics and Deliverability

Possible to use analytics to discover what products are frequently purchased together?

We use WooCommerce and have a fairly large catalog of 70+ products. I’m looking for a way that we can analyze orders over a certain period of time to determine which products are frequently purchased together. Is this possible with Klaviyo?

6
W
Problem Solver I
2 years ago
B
Contributor I
BennyBContributor I
asked in Campaigns and Flows

How to exclude subscribers from Replenishment Reminder email - Shopify.

I run a natural deodorant company, a number of customers are subscribed to get deodorants every 4,5,6 weeks, etc.  I want to send out a replenishment reminder email to all customers who are not subscripted for repeat purchases. Can anyone help me or provide guidance on how I can do this? I basically want to exclude those who are already signed up to automatically receive a deodorant every few weeks.  Thanks very much. 

3
alex.hong
2 years ago
Y
Contributor I
yukonasContributor I
asked in Campaigns and Flows

Add new emails and conditional triggers to a live flow

Hi all,I'd like to add new emails and conditional triggers to a live flow. What would be the best way to make changes without affecting the flow? Should I change all emails to Manual sends? Thanks!

1
stephen.trumble
Community Manager
2 years ago
S
Contributor I
socialhannahContributor I
asked in Campaigns and Flows

What does "Has placed Order at least once over all time" mean?

...sounds like a silly question, but here I am asking it anyway!This is the configuration on an abandoned cart email sequence using a conditional split that my business is currently running. If the answer to this is yes, I think it will then exclude *anyone* who has ever placed an order with my company from being in the sequence.Others think it will only exclude people who have gone on to purchase as part of this sequence.The difficulty I’m having is that not all users who have added something to their cart are receiving the emails and I think this could be part of the reason - that they have purchased before coming back and abandoning their cart.Any help greatly appreciated!

4
S
Contributor I
2 years ago
S
Problem Solver I
salamiadilProblem Solver I
asked in Integrations and Reviews

Klaviyo "delivered" notification email as part of flow with shipstation

Hello everyone,Our transactional emails look like this,Klaviyo :Ordered, ShippedShipstation:Delivered Can Klaviyo take care of the “Delivered” emails so Shipstation can stop sending them?The solutions I got 7 months ago from Klaviyo seemed to either subscribe to an other software integration (at this point I am collecting apps like pokemons), or to create a flow that would approximately guess when the delivery (that one I can foresee issue with customers already).I don’t mind continuing our workflow as is. If the Dev team have finally added this great integration ( Shipstation ---->inform Klaviyo the shipment is delivered--->Klaviyo sends a “delivered” email) we will gladly adopt it and use it.Thank you very much for any answers 

2
S
Problem Solver I
2 years ago
Irrra
Expert Problem Solver II
IrrraExpert Problem Solver II
asked in Campaigns and Flows

How do you hide a block of discounts in an email based on inbox provider?

How to make a block of discounts invisible in master template for Outlook 2010, Outlook 2019? How to register code for Outlook 2010, Outlook 2019?

1
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
ASewContributor I
asked in Lists, Segments, and Profiles

Why is Data not showing in my Analytics Tab?

Please can someone advise how we can get support from Klaviyo? Since yesterday I am having issue viewing our Analytics.. No data’s showing.. 

1
Taylor Tarpley
Community Manager
2 years ago
G
Contributor I
GESContributor I
asked in Lists, Segments, and Profiles

Campaign email list lower then active profile

We are trying to clean up our active profile for cost and better segmentation. Every campaign we send can only be sent to 14k email but our active profile show more then 19k. How can we clean up our active profile to remove user that does not want to get emailed. Maybe to clean up this list or try to re-engage those email with a flow  

1
stephen.trumble
Community Manager
2 years ago
D
Contributor I
DwellContributor I
asked in Integrations and Reviews

How do I remove (optional) from checkout checkbox

Hi,Its pretty obvious to anyone that opting in to a newsletter is optional.  Especially considering they have to check a box to opt in.  Is there a way to remove the (optional) text?Any help would be much appreciated.  I’m using woocommerce.

2
D
Contributor I
2 years ago
X
Contributor I
X-Chair MarketingContributor I
asked in Email Templates and Coupons

How Can I Adding Multiple (4) Google Fonts to an Email Template?

Hi there - I want to use our brand fonts in our email templates, and figured the best way to do that was to use Google fonts and assign each font to a h1, h2, h3, and h4 tag. I’ve read the https://help.klaviyo.com/hc/en-us/articles/115005256008-How-to-Add-Custom-Fonts-in-Email-Templates at east 15 times and have gone through quite some testing, and am now stuck at getting both these fonts to show in the appropriate tags I set for them.  Here is what I want from a brand standard:H1 = Exo 2 Semi-bold 600H2 = Open Sans Semi-bold 600H3 = Extra-light 200H4 = Open Sans Regular 400 And here is the code I was copying and pasting into the text block in Klaviyo, per the instruction outlined in the help article: <style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Exo+2:wght@600;200&family=Open+Sans:wght@400;600&display=swap');   p, ol, li, ul, h2, h4 { font-family: 'Open Sans', sans-serif;  }   h1, h3, { font-family: 'Exo 2', sans-serif;  }</style> And

6
Taylor Tarpley
Community Manager
2 years ago
G
Problem Solver I
GoodVibes123Problem Solver I
asked in Campaigns and Flows

Why does the Abandoned Cart for Woocommerce have 'Started checkout zero times since entering this flow' as part of the trigger?

I am just launching my first abandoned cart flow for my woocommerce store and the default Abandoned Cart Standard flow has these triggers set. I get the first two triggers and why they are there but can’t comprehend why the last AND trigger “started checkout zero times since entering this flow” is being used. Wouldn’t this trigger exclude everyone from my flow since trigger 1 is “started checkout”? I believe it’s a trigger to prevent re-entering the start of the flow but I’m still confused. Can someone explain to me what this is doing and if there is a better way? Thanks  

3
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
stationerymanorContributor I
asked in Campaigns and Flows

Flow triggered by certain characters in the order number

Hi!I’d like to trigger an email flow when certain characters are in the order number: for example, “E-”. How can I set up this trigger? Thank you! 

3
David To
Community Manager
2 years ago
C
Contributor I
chrishContributor I
asked in Email Templates and Coupons

How to prevent images from stretching on Outlook mobile?

Hi all, any advice on preventing images from stretching to full screen width on Outlook mobile? I’ve set ‘Image Width” to ‘150px’, set “Stretch Image” to ‘inherit’ yet every image stretched to full screen width. I’d rather not have to create mobile only versions with extra padding for every image in every email.

1
alex.hong
2 years ago
C
Contributor I
Chloe_allplantsContributor I
asked in Email Templates and Coupons

How many people are using dark mode?

Hi there, is there a report/way to measure how many people are using dark mode to read campaigns we are sending? I’ve seen surveys that quote around 80% of people are using dark mode on their devices but was wondering if you have any stats on this in klaviyo? 

1
David To
Community Manager
2 years ago
F
Contributor I
Frank-DOGOContributor I
asked in Analytics and Deliverability

Where can I get error logs from bouncing mails?

Hello, we have big problems to send e-mails to our customers with t-online mail accounts. We follow all tipps and steps from Klaviyo like have a dedicated sending IP, warming IP etc. But our mails are still soft bouncing. We get in contact with the t-online support and the need the exact return messages to filter out the problem. So where can I get or see the log files from the bounced mails? Thank you in forward!

3
stephen.trumble
Community Manager
2 years ago
I
Contributor I
I-RokContributor I
asked in Campaigns and Flows

Add to cart event

Every add to cart button on my website has different id and when i use the class notation snippet even than it is not working so please do tell should i copy the whole class or something specific? 

1
stephen.trumble
Community Manager
2 years ago
L
Contributor I
lafemmebohemejewelryContributor I
asked in Campaigns and Flows

How do I add a comma into a dynamic tag so that it only shows up if that tag exists in someone's profile?

Hi,I’m trying to create a subject line that reads “[first name], you’re gonna love this!”. If I use the dynamic property of {{first_name|default:''}}, anyone whose first name isn’t entered into their profile will see the subject line as “, you’re gonna love this!”. A little awkward. Is there any way to make it so that comma and space only show if the first name field populates, and not for the default?Thanks!

3
Taylor Tarpley
Community Manager
2 years ago
B
Contributor II
blywContributor II
asked in Analytics and Deliverability

How do I find the average lifetime value of those who purchased more than 2 times in the past 1 year?

I can click into the “Profiles” tab and view a specific customer’s predictive analytics / CLV. But how do I find an average and also filter it to those who purchased more than 2 times, 3 times, etc. 

3
alex.hong
2 years ago
A
Contributor I
aarondsContributor I
asked in Campaigns and Flows

How Do I Change my Blog RSS Feed in Weekly Email

I have a blog on Shopify and have figured out (used a Shopify app) to create an RSS feed (with the Featured image and everything I need). I created a flow to send a weekly email with the last 4 blog posts (using the slice:':4' method). Everything is set up, but there is one thing I want to optimize: the articles populating by date. Right now I am using the ‘slice’ method noted above to only show 4 articles, and by default it shows the most recent 4 articles, but what if I only have 2 articles that week? or 5?I’m hoping to find help replacing the ‘slice’ method with some sort of date query. My RSS feed does list articles/items by ‘pubDate’ (ex. <pubDate>Thu, 21 Oct 2021 01:26:39 +0000</pubDate>)I’ve tried:‘feeds.TEA_RSS_APP.rss.channel.item|lookup:'pubDate'|gt:'% current_date % - 7’Trying to just get articles with pubDate greater than “Today” minus 7 days. But that’s not working. Any help here is appreciated! 

3
Taylor Tarpley
Community Manager
2 years ago

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