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Hi All, I’m hoping somebody can help, I’m struggling to find what I think is a fairly standard feature… I can’t find anywhere where it says who in the account has edited or sent a campaign? We now have 5 members in the team who are able to setup and edit campaigns for our marketing. Yet when I look, I can’t see who sent a specific one or who made the last edit. I know you can do this easily on MailChimp and DotDigital, but I just don’t know if I’m being blind. Can somebody point me in the right direction please?
We’re looking at some of the Klaviyo integrations related to SMS, and currently run both campaigns and flows using SMS messaging, so I was curious if there is any report type that can show by week, just like ‘total received SMS’, of ‘total SMS credits used’ by each message so I can see where the volume of our plan is being allocated and adjust accordingly?
Hey all! Newbie here 😉 So - I’ve read other threads here regarding setting up a survey that links back to your manage preferences page (and subscribe form...).I don’t want to use Typeform which I see being suggested. My goal is to send out a series of campaigns, or even monthly campaigns, asking my subs to choose certain things - aka a survey. I would like whatever they click on to be added to their profile as a custom property.Not sure how to do this best? How do people run surveys natively in their campaigns and then have the property added automatically?Would I maybe set up embedded sign up forms on specific pages that I create for each survey (pages in shopify) and then have those fields link to the properties?Does that make any sense at all??🤔Or am I way over complicating it and there’s a better way?OR is my brain totally fried at this point from an entire week of setting up my new Klaviyo account and reading tons of technical articles...😝Thanks in advance for ANY and all help!
I want to start incorporating SMS into my Klaviyo and need to grow the SMS list. I plan on targeting existing profiles with sms signup forms but I want to ramp up this effort by including something like a footer in my campaigns that informs my recipients to sign up for SMS but I don't know the instructions to put there Do I tell them to go to my site and to see the form (this sounds dumb) or is there a code they can send to the phone to signup for SMS. Any tips to help me that I don't know about? Thank you!!!
There are many reasons you might want to provide a phone number for customers to reach you at, and it’s a great way to keep an open line of communication with your customers if you offer phone support. So how do you easily share that with a customer in an email?There are two ways you can add a click-to-call link to your emails:Add it as linked text. If you mention your phone number within a text block, you can hyperlink it to your phone number by adding the following HTML to your text block’s source code: <a href="tel:+18881235467">1-888-123-5467</a>. Add it as a button. Drag and drop a button into your message. Add an appropriate call to action in the Button Text field, and instead of a Link URL, add “tel:+18881235467” Be sure to replace the example number with your own number, and keep the same formatting as in the example.
Tackling an on-going issue where embedded forms do not render. While this is related to ad blocking, we have a specific repeatable use case:An Instagram ad appears while browsing through Instagram. User taps the CTA, which triggers an in-app webview that contains a page on our site. That page has an embedded Klaviyo form. Klaviyo fails to load, leaving a hole in the page. Users’ device checked: No ad blocking software installed, default Safari options. So it looks like Safari (15.4) is blocking it out of the box. That’s a LOT of users.There needs to be a better way of handling blocked content: or at least, Klaviyo needs to be far more transparent about what may and may not work and how to handle cases where embedded forms do not work.Asking users to disable ad blocking is just not going to wash as more and more browsers do this out of the box.Sadly, looks like we will now have to remove Klaviyo from many of our landing pages and replace with Shopify forms.Has anyone come up with an ele
Okay, so I’m setting up a lead form ad on Facebook. The goal is that the leads will be sync’d up with a list and flow in Klaviyo. However, when I try to link the list with the facebook lead ad in the settings I get this error, Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user.What does it mean and how do i fix it? Thanks a million.
If you integrated with Facebook, but don’t see your Facebook page on the dropdown menu for Lead Ad settings in Klaviyo, the problem might be that the Facebook user who integrated with Klaviyo doesn’t have admin permissions on the associated page. The Facebook user who integrates with Klaviyo must have admin permissions on the associated Facebook Page in order for Lead Ads to work correctly. The only Facebook Pages available are those where the user has admin permissions. If you don't see the page you’re looking for when integrating, then the user who integrated with Facebook doesn't have admin permissions. After adding a user as an admin, it’s important to remove and re-add the integration so that it will work properly. To learn how to add a user as an admin, check out this post:Another way to solve this issue is by removing and re-adding the integration, and when you re-add, make sure to use a profile who already has admin permissions for the page. The Facebook user with the proper pa
Let say I have total 2000 emails. I segmented:500 email - high engaged emails1500 email - the rest of the list Campaign A - send to 500 email segment (assuming will have better engagement rate)Campaign B - send the same email 6 hours after Campaign A. Will the ESP (Gmail/Hotmail/Yahoo mail etc.) see the same email from Campaign A & B as same email?Will sending Campaign A first, helps to increase deliverability for Campaign B? Thanks.
Hi there,We’re seeing some very good metrics and figures coming through now on our Klaviyo account from our emails which I am really happy about, however, it seems that the revenue reports are picking up some cancelled orders which are making the figures more inflated than what they actually are. I’ve read another forum entry where someone had the same issue 6 months ago with their Shopify integration, and the answer they got was that it was on the developers radar and was something that the Klaviyo team would be working on fixing.It hasn’t really been a huge issue for me personally as I can easily cross reference the figures with Magento but it would be better if it wasn’t like this. I was just wondering if there is a known fix for this yet?(Screenshots can be seen below 🙂 )
Hi,i was able to successfully install the woocommerce integration. The Klaviyo plugin is also activated.After a couple of days i checked the integration and the plugin was deactivated? Is there a reason for this? I don’t see any integration errors, and data is getting synced without any issues Thanks, Lukas
I have mistakingly added a few profiles which shouldnt have been suppressed manually via a CSV, how do i undo this? I have added a new segment to identify these circa 7500 profiles however I am unable to find where I can upload this csv to “re-subscribe” these people.I have emailed supportm and await responseMany thanks
Hi there,Suppose I am a Shopify Store owner with about 50,000 email profiles who have opted-in to receive marketing emails from me either through Shopify’s sign up form or while checking out. I want to upgrade my email marketing and get a Klaviyo subscription. Next I integrate my Shopify store with the Klaviyo account so that all historic engagement data (i.e., opens, clicks, etc.) is taken up by Klaviyo. I build my 30 day engaged segment following the Klaviyo guide. Suppose the outcome is 5,000 profiles who have engaged in the previous month. The question is…What should I do next? Should I send a campaign to these engaged profiles? Or should I first set up high engagement flows like welcome series, abandonment cart, browse abandonment etc?In the “How to ramp and warm your sending infrastructure” guide, judging from the order of numbering, it looks like we should send a campaign to the engaged segment first. Also, the same document suggests that we should set a welcome flow after 14 da
Hello, I write on this forum to understand if with Klaviyo I can send an email to the customer who pays for the order. By paid order I don't mean order placed because in my store it is different. In fact, as a payment gateway I use a third party gateway and therefore those who place an order are different from those who actually pay for the order. So how can I make it possible to send an email only to customers who pay for the order and not also to those who create the order?Thank you. Best regards.
I confirmed that the shopify / klaviyo integration is set-up on my site, but when I try to add an embed code to one of my pages, it will not show. I’m trying to create a landing page and was just testing it for now -- but the embed is supposed to show directly beneath the image on this page: https://www.affirmativities.com/pages/test-happiness-activity-book Can someone please help? Thanks!
Hello,Is there a way to include the “recently viewed items” code snippet in a flow, as listed here : https://help.klaviyo.com/hc/en-us/articles/360019921772-How-to-Insert-Recently-Viewed-Items-into-an-Email#3-most-recently-viewed-items2 But to limited the number of products shown ? I’d like to tell the flow to show “at most 4 last viewed items” by the contact. ThanksStephen
Hi all, I have set up an order confirmation email response for one of our products and have made it live. However, when someone purchases this product then they are still sent the standard shopify confirmation email. How do i override the shopify emails? Do i need to switch them off or change a setting? ThanksBen
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