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6622 Topics

P
Contributor I
popiinyourpocketContributor I
asked in Campaigns and Flows

draft flows are sending, live flows not sending

can someone please help me, my draft flow emails are sending but the active/live ones are not?  

5
stephen.trumble
Community Manager
13 days ago
P
Contributor I
popiinyourpocketContributor I
asked in Campaigns and Flows

Cant delete flows or triggers

I have a few draft flows in my account but I cant delete them and they are being sent with old logo/designs on them! I try to delete the trigger and it comes up with an error code! 

1
stephen.trumble
Community Manager
20 days ago
D
Active Contributor II
dgibbsActive Contributor II
asked in Analytics and Deliverability

Customizing Custom Reports

Im still relatively new to Klaviyo so i appreciate any and all community support.I am building out some Custome reports to track Flow performance across A/B tests and various flows and I’m struggling to add fields to these reports, for example subject lines. Having the subject line pulled into the report next to the break down of open rates can gave a quick single view on whats working and what's not across multiple campaigns at a glance (also our past EDS did this so my manager is expecting it and I’d rather not copy past everything across tabs in Excel).Another thing that would be great is the “Conversion Metric” I can get a total of Orders Placed - but I’m struggling to find the actual people who made those purchases to spot check and monitor - in the flow you can see the analytics and see the audience who performed any flow activity, but the conversion metric isn’t an option there.Long story short - is there a way of customizing the output of the reporting in Klaviyo?

5
David To
Community Manager
19 days ago
A
Contributor I
Alice.NYCContributor I
asked in Campaigns and Flows

Review Request Flow - Automatic email to reviewers not being sent

Hello Klaviyo Community,I’m having some issues with our Review Request Flow, and I can’t point a finger on whether there is an issue in the setup, or it’s something related to events sent back to Klaviyo- so here I am! We have recently set up a flow to ask for reviews to customers who have purchased our product 30 days ago and not returned it as a condition to be eligible for this flow. The goal is to gather as many positive reviews as possible, and to do so, we are offering an incentive in the form of a gift card redeemable on our website. I’ve set up the flow to send out a Thank You email containing the gift card code with a conditional split: Has SubmittedReview at least once since starting the flow. For some reason only a customer received the email, although I know many customers submitted reviews through this flow. Issue Summary: Customers who submit a review after going through the Review Request Flow get a SubmittedReview tag in their profile, however this does not trigger an a

2
A
Contributor I
17 days ago
C
Contributor I
ChantalContributor I
asked in Campaigns and Flows

How do I create a 100-day flow

Hi,We have a project with some emails to be sent to participants, it will be a 100 days challenges and here my questions:How can I create a Daily Reminder email to the participants in a list? ( Daily New Challenge Ready! ) How can I create a flow? if the participants didn’t do a challenge in the last 24h an email will be sent at 9pm each evening. How can I create a flow? if the participants didn’t do a challenge in the last 3 days? Do we have to create Metrics events to be able to achieve these flow?These flow have to be active for the 100 days of the challenges.Thanks! 

1
David To
Community Manager
23 days ago
D
Contributor I
DreaContributor I
asked in Lists, Segments, and Profiles

Klaviyo doesn't segment based on Stripe products?

I got Klaviyo to automate emails to our customers. All our sales are on Stripe, but I’m finding that Klaviyo hardly syncs with Stripe at all, most importantly it doesn’t seem to be able to tell which product our customers purchased. Is this true? How do we segment email followup based on products from STRIPE. 

1
David To
Community Manager
23 days ago
D
Contributor II
DaveSGContributor II
asked in Sign-up Forms

Popup without sign-up field - possible?

Hi all,apparently Shopify is having some issues shipping items from multiple locations, where Shopify then accumulates shipping charges. Which frustrates 100s of shop owners.However, I'll keep it short.I decided, that products that are dispatched from a specific location/warehouse are now shipped for free.My idea is that once the customer opens that particular collection, they will get a popup notification that shipping is free for that collection. I don't want this popup to appear on my homepage/first page. I have tried using Klaviyo to create a signup form, delete the email field and the submit button, but this results in an error. Is there a way to do this setup with Klaviyo or do I need another 3rd party app?Of course you are also welcome to provide any other best-practice idea :)  Thank you

1
chloe.strange
Community Manager
23 days ago
H
Contributor I
himeContributor I
posted in Lists, Segments, and Profiles

Can not send test email

You have reached your daily limit for test messagesPlease try again tomorrow. I have tried to send test emails several days, but everyday i received these emails but i can send 0 emails

1
David To
Community Manager
23 days ago
J
Contributor I
JaceKingContributor I
asked in Campaigns and Flows

Vaccine Updates for Vet Practice

I will be managing the emails for a vet practice.  The first automated flow they want to get started on is updating clients when their pet is due to be vaccinated.   However, the issue is many clients have multiple pets with different vaccine due dates.   For eg on owner has 3 pets. Daisy   (Vaccine due 1st June)Duke   (Vaccine due 1st JuneDonald  (vaccine due 10th July) How can I make an automated flow that goes out 6 months after they last got vaccinated for the correct animal?  Considering the same email address for all animals is associated with all of them. 

1
ebusiness pros
Partner - Silver
23 days ago
A
Contributor I
AbbyDLSContributor I
asked in Sign-up Forms

Embedding sign-up form on Go Daddy website

Hi Everyone,I have created an E-Book that I would like to send to people by directing them to a landing page on my Go Daddy website and for them to complete a sign up form which will then send them the E-Book via email. Can anyone help me with how I do this please?!Thank you!

1
chloe.strange
Community Manager
23 days ago
Y
Contributor II
younow5trContributor II
asked in Campaigns and Flows

Flow filters: Abandoned Checkout

Can someone explain to me, Flow filters are like this?Why need “Checkout Started zero times since starting this flow"?  

2
Y
Contributor II
23 days ago
M
Contributor I
MasonKContributor I
asked in Campaigns and Flows

Klaviyo Transactional Email Flow

Hi all,We send both marketing and transactional emails from Klaviyo.We have a special flow set up for billing receipts. Is it possible to have this flow send from a different domain than the rest of our Klaviyo account?We’d like to have our marketing emails and transactional emails sent from different domains for deliverability purposes.​​​​​​​ Thanks!​​​​​​​

3
stephen.trumble
Community Manager
20 days ago
P
Contributor I
PaulDContributor I
asked in Lists, Segments, and Profiles

Notification when someone joins a segment

How can i get a notification email once a customers gets picked up by a segment set? 

1
Bobi N.
Partner - Platinum
24 days ago
S
Contributor I
Steve CContributor I
asked in Analytics and Deliverability

Where can I see opens and clicks by device for an Email Campaign or Flow?

Can someone tell me where I can see opens and clicks by device for an individual Email Campaign? I have seen reference to an Advanced Report menu but don’t see this anywhere when I open a campaign. Same question for individual Flows.Thanks!  

2
S
Contributor I
24 days ago
F
Contributor I
fallonContributor I
asked in Campaigns and Flows

Help with the 2nd flow email recipients.

This is the flow. The email #1 is working as it should, but for the conditional split, the names that are qued in ‘yes’ have not then been sent for email #2, despite saying that they should have been sent in April when I click into their profile.Below shows a screenshot of the final flow not pulling any other people in and the 2 people who are marked as ‘yes’ above.  

2
David To
Community Manager
23 days ago
D
Contributor I
DavidKiernContributor I
asked in Campaigns and Flows

Network Error 404 when creating a Flow Conditional Split

I can’t create a Conditional Split on the 3rd email in my flow. This error keeps popping up: Network Error. Request failed with Status code 404.   To troubleshoot, I tried editing an existing conditional split running on another email flow, and I got the same error.  Is this a bug? Can anyone help me?

3
M
Contributor I
19 days ago
Sam at Stix
Contributor I
Sam at StixContributor I
asked in Campaigns and Flows

Prevent Removed Items from Shopify Orders from appearing in order/ tracking confirmation emails

Sometimes we have to make edits on a Shopify order if a customer ordered a wrong item. However, when the order confirmation flow is triggered after the order edit the customer sees both the newly added item and the removed item and has an incorrect total amount. Is there a way from preventing the removed item from appearing on the order confirmation?Here’s the scripting on our current template: {{ i.line_item.title }}Quantity: {{ i.line_item.quantity }}{% with x=i.item.variant.title %} {{ i.item.variant.title }}{% endwith %}Total: ${{ i.line_item.final_line_price|floatformat:2 }}

3
David To
Community Manager
23 days ago
A
Contributor I
Arthur MContributor I
asked in Email Templates and Coupons

Special character '@' being encoded to '%40'

I have a flow that triggers an email that contains a button with a URL that looks like this: “https://www.blabla.com/check-in?email=test@test.us”Whenever I trigger the flow and receive the email, I click on the button and see that the ‘@’ in email param was encoded to ‘%40’, that way I can’t use it properly in my application.Is there a solution for this? 

1
A
Contributor I
23 days ago
A
Contributor I
AlexTurneyContributor I
posted in Accounts and Settings

On-Going Reporting of SMS Credit Usage

Companies that use Klaviyo NEED to be able to understand how they are trending on credits usage. How many credits were used yesterday, last week, last month, etc? Whatever is in account overview can be described purely as vanity metrics. They are not helpful i understanding if you have enough credit or if you are going to get charged overages at some point. This is baseline functionality that should have been consider an MVP feature by the product management team at Klaviyo because it builds TRUST with companies. Without this Klaviyo feels like another Attentive (not a good thing). PLEASE prioritize helping your customers (the actual users of Klaviyo). Is there anything currently being worked on to address this? How do we get this prioritized? 

1
David To
Community Manager
23 days ago
E
Active Contributor I
Eleanor ShadowActive Contributor I
asked in Campaigns and Flows

Price showing as zero on dynamic product feed

Hello everyone, I need help to find out why the price of the items in my product feed are always showing as zero. My listings all have prices in them, and I’m using Klaviyo’s Product Feed block in my email template (synched with my WooCommerce shop), so I’m not sure what is happening. Right now I’ve switched off the price so customers don’t think I’m click baiting them, but I’d really love to be able to let my readers know how much an item costs before they go to the shop…Any ideas? Thanks in advance.

3
E
Active Contributor I
18 days ago
S
Contributor I
Sergio157Contributor I
asked in Email Templates and Coupons

HTML error when exporting to Shopify

Hi,When i export the HTML code from Klavio to Shopify i get the text: Body html liquid syntax error: Unknown tag current_year.  

1
chloe.strange
Community Manager
24 days ago
R
Contributor I
robinsroysContributor I
asked in Integrations

Zapier not transferring new leads to Klaviyo

Hi all,  i have a zap in zapier that should transfer new fb leads pay someone to take my online course to my list in Klaviyo. it was working since yesterday. but it stopped suddenly. i checked the task limits in zapier, contact limits in klaviyo, and I’m not close to the limits. i made a new zap but it didn’t fix it. does anyone has any suggestions?

1
David To
Community Manager
24 days ago
KeviSunshine
Problem Solver III
KeviSunshineProblem Solver III
posted in Analytics and Deliverability

Feature Request: the ability to filter AND group in custom reports

Hello Klaviyo Community,I’d like to suggest a feature that would really help people understand the performance of their flows/campaigns across their user population.When creating a multi-metric report, we’d like the ability to filter by a flow, and then group the statistics by a profile property.Want to see how your “Welcome” flow performs in different states? This would be the answer. You could select the metrics you’d want to analyze, filter to just the flow you’re interested in, and then group that by a profile property (e.g., a state) to see how your flow performs across all states. I feel like this is a fairly basic feature request that would help all of us.Does this make sense? Would this be helpful?

3
ebusiness pros
Partner - Silver
23 days ago
T
Contributor I
twiggpuzzlesContributor I
asked in Sign-up Forms

QR code on product packaging to redirect to a unique sign-up form

Hi there, I am wanting to create a sign up form that will link to a QR code that goes into my product packaging.So, I want it to trigger a specific flow, but not visible on my website.How do I do that?I want to encourage people to sign up once they receive the box, but I want the messaging and flow to be different to my sign up form that I currently have embedded on my website.

1
chloe.strange
Community Manager
24 days ago
M
Contributor I
margaretkContributor I
asked in Sign-up Forms

Klaviyo Back in Stock Alert-Mobile not working

Our back in stock alert sign up is working on desktop, but not mobile version. The desktop shows the back in stock alert “notfiy when available” box and people can add their email. But for mobile, the Add To Cart is ghosted and when they click it, only a sales motivator popup comes up to buy another product. Is it something in the code that needs to be added for mobile version? 

1
chloe.strange
Community Manager
24 days ago

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