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10857 Topics
S
Partner - Silver
SEOGrowPartner - Silver
posted in Integrations and Reviews
Art Logic x Klaviyo

Hey, has anyone integrated the platform Art Logic and Klaviyo before? If so, how did they find it and do they have any other valuable information they an share.  Currently the client has integrated Mailchimp x Art Logic but we want to bring them over to Klaviyo and they are up for it, if it makes the most sense.

281
Brian Turcotte
8 months ago
A
Contributor I
AzimehContributor I
asked in Integrations and Reviews
Reviwe request- Klaviyo + Reviwes.io

We have created a 'Request Review' flow and inserted a dynamic link from Rewive.io for product reviews into the email. The Trigger is a fulfilled order without any Filter. There is a Waiting for 12 days, and after 12 days, the Email should be sent. Unfortunately, the email is not being sent. However, the count of the waiting list is increasing, and the Flow has been Live for more than 12 days. Do you have any idea what the problem could be? Thank you."

271
Brian Turcotte
8 months ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Campaigns and Flows
klaviyo Postcard flows

The customer from us uses klaviyo for his shopwar shop. So he has all delivery adresses. Now he want to setup different workflows where his customers are getting a postcard instead of an email. Could please give me suggestions?

1035
ebusiness pros
Partner - Silver
8 months ago
F
Contributor I
FannyperretContributor I
asked in Analytics and Deliverability
Question for Yahoo requirements

HII want to respect Yahoo and Google requirementsI already did DMARC for my srore with Go Daddy and ShopifyI want to set up the things for Klavyio, I watched a tutorial and didn’t do anything yet but I don’t understand why in this case it’s ‘pending’??? I just watch the video and didnMt do any changeAlso is it easy to do all the things? or should I hire someone?Thank you 

191
kaila.lawrence
Community Manager
8 months ago
A
Contributor II
ArtOloContributor II
asked in SMS
Clarification Needed: Business Category for SMS Use

Hello Klaviyo Community,I hope this message finds you well. I am reaching out for some guidance and clarification regarding the use of SMS services with Klaviyo. My brand, which specializes in underwear and accessories, seems to have encountered a limitation regarding the use of SMS features within Klaviyo. According to the platform's policies, SMS is not supported for brands in certain prohibited industries, including sex, hate, firearms, and tobacco.I want to emphasize that my company operates solely within the fashion and personal accessories sector, focusing on providing high-quality underwear and accessories. Our products and brand messaging are centered around style, comfort, and inclusivity, with no content or connotation related to the prohibited industries listed by Klaviyo.Given this, I am seeking advice on how to resolve this misunderstanding so that we can utilize SMS marketing to engage with our customers effectively. Has anyone here faced a similar situation, or could off

686
kaila.lawrence
Community Manager
8 months ago
A
Contributor I
AislingFContributor I
asked in Lists, Segments, and Profiles
Trying to set up sunset segment, but only 3 in it and they've both been active this week, there must be somthing wrong with my definition.

I’ve tried to follow this guide to set up a sunset segment, https://help.klaviyo.com/hc/en-us/articles/360017518492  but  I must be doing something wrong with my segment definition, I have followed what the guide suggests  using 90 days in stead of 72 days. But when the segment is created there are only 3 people in it. I also cannot find the property suggested “Created a profile” so I used “subscribed to email” instead. Any help very welcome ? 

443
kaila.lawrence
Community Manager
8 months ago
K
Contributor I
ktaitContributor I
asked in Lists, Segments, and Profiles
Tags - what are they?!

I’m brand new to email marketing and Klaviyo. Please could someone explain what tags are for and how to use them. I run self-catering cottages in Devon.Thanks in advance

9234
S
Contributor I
8 months ago
B
Contributor I
Blessing JoyContributor I
asked in Campaigns and Flows
Creating more than two trigger splits based on product purchased.

Pls, How do i create this type of Flow on Klaviyo?

1062
bluesnapper
Partner
8 months ago
S
Contributor I
sndshop1Contributor I
asked in Email Templates and Coupons
How can I troubleshoot missing content in Shopify notification templates exported from Klaviyo?

Hello to all !I have encountered a problem. I am now creating the templates for emails for "Shopify Notifications". For this I have always used the templates Klavyo provides and that has always worked well, but now I have to create a template for "Return Confirmation etc". And I have taken the template "Your Refund has been issued, and there I encountered the problem, because as soon as I export the template to Shopify I don't see half the template. I would like to know what the problem is and how to solve it, would be very grateful for any help :).  

482
S
Contributor I
8 months ago
S
Contributor I
StevenEmailContributor I
asked in Sign-up Forms
Coupon Assigned after customer purchased.

Hello! I was tracking a customer journey and i noticed that the “Coupon Assigned” trigger was sent a whole 2 hours after they completed the sign-up form. Causing them to cancel an order.  I’m wondering why the coupon would be assigned so late? Here are some images showing the timeline.  They subscribed to the promo pop-up at 7:24 pm  then the coupon was assigned at 9:39 pm

1341
bluesnapper
Partner
8 months ago
A
Anonymous
asked in Sign-up Forms
Why are my subscribers coming up as not subscribed?

Hi, so I made a sign up flyout form for email subscribers. It is live and works, BUT when you go into the profiles it says on all but 1 that they have not subscribed? Why? They have to physically put there details in and click submit for it to come through as subscribing. Its pretty simple to work out and I've gone over the steps so many times and still can not find what I did wrong.

3073
DavidV
Partner - Platinum
8 months ago
J
Active Contributor II
jessebActive Contributor II
asked in Lists, Segments, and Profiles
One profile in multiple flows

Hello,I’m looking to create an automated flow to follow up with new users that submit the signup waiver for our gym and take a trial class.I want all new user signups to be added to a welcome series flow. I want to create an additional flow for users that were referred by a specific channel such as Instagram or referred by a friend for example.What would be the best way to organize the profiles and flows to accomplish this?This is what I’m thinking:Waiver signup form has an option to select “referred by channel” Add custom property to profiles for “referred by channel” All signups are added as profiles to a master list “all waiver signups” Profiles are segmented/tagged by specific referral channel (eg. Instagram, referred by friend, etc.) Create “welcome series” for all signups Create a separate “welcome series” made for a specific channel Profiles added to the “all waiver signups” list enter “Welcome Series”  flow Profiles tagged with specific channel enter the flow designed for that

1105
DavidV
Partner - Platinum
8 months ago
L
Contributor I
LudivineRContributor I
posted in Email Templates and Coupons
KLAVIYO X PRESTASHOP 1.6

Bonjour,  Je cherche des utilisateurs de klaviyo sur Prestashop 1.6. J’ai plusieurs questions, car notre intégration est très compliquée, je n’arrive pas à avoir des réponses satisfaisante de l’équipe supporte.Je voudrais savoir notamment comment vous faites pour générer en masse des coupons uniques, pour les relances partiels par exemple.  Merci 

421
Taylor Tarpley
Community Manager
8 months ago
S
Contributor I
Stefan_SContributor I
asked in Email Templates and Coupons
personalization for branches

I have a company with about 50 branches. Which customers belongs to which branch is saved as a data field.  Now I want to send emails that seem to come directly from the branch, with indiviual headers, footers, imprint, google maps etc. Of course I can just do 50 blocks and attach each block to a target group. But this would mean my email consists of 50 blocks (even more, it would be 50 different header bklocks, 50 footer etc.). I am sure there is a way to have ONE block and take the rest of the information from a database. Any idea how this works or how to get additional information? Thanks Stef

311
Taylor Tarpley
Community Manager
8 months ago
L
Problem Solver I
LB3000Problem Solver I
asked in Lists, Segments, and Profiles
Add new top-of-funnel subscribers to general list or special ToF list?

Hi - Looking for advice about the best way to handle a top-of-funnel lead magnet please and thank you. I'm creating a top-of-funnel email marketing flow. It will kick off with a visitor submitting an embedded form on a specific landing page. We get their email address and send an email with a link to a PDF download. They'll get a few more emails over several days aimed at introducing and explaining a product they've expressed interest in. I have a general subscriber list in my Shopify site and send email to it weekly. But I'm thinking it's better to separate the email addresses I collect thru this ToF form into a separate list. Is this correct? Or is it better to create a ToF segment in my general subscriber list and send this particular flow only to the ToF folks - and then switch them all to be general subscribers once the flow is completed?We have a discount teaser running on our site that subscribes people to our general list. I can imagine that a ToF subscriber might subscribe to

622
L
Problem Solver I
8 months ago
K
Problem Solver I
kfodorProblem Solver I
asked in Campaigns and Flows
Automatic selection of A/B test winner on flows

Hi,I’ve had an A/B test running on a flow and I was under the impression that the test would end automatically once statistical significance was reached, which according to this article is defined as:At least 500 recipients have received each variation. A variation has at least 90% win probability.As far as I can tell, this test (pictured below) satisfied both criteria, but it still says it’s not statistically significant. In the end I just manually chose the winner, but could someone explain why this wasn’t classed as statistically significant?  

462
K
Problem Solver I
8 months ago
L
Contributor I
Li LarsonContributor I
posted in Campaigns and Flows
Replenishment flow - exclude item

Hello, I am building a replenishment flow and wondering if there is a way to always exclude certain items from this flow and/or items previously purchased. There are certain products that are not meant to be replenished - is there a way to exclude them from all instances  (products list from last order and products moved to the checkout) so that they just don’t show up anywhere at all?ANDCan I direct the customer to cart instead of the checkout (the default email send customers to checkout), but I want to send them to cart so that they are able to make changes in quantities.Thank you in advance!

812
L
Contributor I
8 months ago
C
Active Contributor III
cbzhuActive Contributor III
asked in Campaigns and Flows
Subscribed At Least Once

I have a flow condition set up “Subscribed to List At Least Once Between 4/19 and 5/20”. To confirm, if an existing subscriber puts their email into the entry field again, this flow condition will not capture them, since they are already on the list right? I have a separate flow for existing subscribers, so I want to make sure they don’t also get put through this flow as well. Thank you in advance.

131
Brian Turcotte
8 months ago
L
Contributor I
lydsalisonContributor I
asked in Analytics and Deliverability
How to add a NS recordy type in Shopify to set up a branded domain

Hi, I am not sure if I am missing something here but I am trying to set up my branded sending domain. My website is built in Shopify, Klaviyo recommends the dynamic routing option which then asks me to enter a TXT record (no problem) and 4 NS records. What is an NS record? There is no option to add this in Shopify. Thanks in advance for your help!

483822
R
Contributor II
8 months ago
S
Contributor I
SWEETSCSContributor I
asked in Campaigns and Flows
Conditional Splits based on whether an Order has shipped?

Hi!I have a flow built for our business - customers enter the flow when placing an order for a specific product SKU. After ordering and entering the flow, they receive a submission form for more details in the first flow email, and upon the approval of said form, we then ship their package.In a perfect world, the conditional split I’m trying to create would check whether or not the aforementioned order has shipped and send them to the “yes” side of the flow - however, I’m having some trouble determining what the best course of action would be/what conditions I should set in my conditional splits to achieve this behavior.Any insight someone may be able to offer for my situation would be incredibly helpful!

511
Brian Turcotte
8 months ago
M
Contributor I
mysticmalaContributor I
asked in Campaigns and Flows
Sign up form issues

Created a multi step sign up form. I can make it go live but does not how on website,.

354
M
Contributor I
8 months ago
S
Contributor I
StreampunkContributor I
asked in Analytics and Deliverability
How many emails can I send at once?

Hi Community!I’m getting in to email marketing to grow my start-up and have a bunch of things I’m trying to figure out so I can be more effective How many emails can I send at once? or in a single day? - Someone told me 50 per hourWho sets those limits? What happens if you exceed that number?I am using my own domain to send emails which I purchased over a month ago.Is Klaviyo sending the emails or is the company I host my email with sending them?  Thanks all for your help! 

1971
kaila.lawrence
Community Manager
8 months ago
B
Contributor IV
blissyContributor IV
asked in SMS
Can you please implement personalization fields in SMS quick responses?

Such as first name, etc.

243
kaila.lawrence
Community Manager
8 months ago
K
Contributor I
KarlisContributor I
asked in Integrations and Reviews
Emails stuck in waiting for Review flow

Hi, I’ve been using Klaviyo for my emails since December, now I would like to try Reviews, but the default setting allows me to send review requests only to people who have purchased in the last 30 days, so I was able to import them by using Add past profiles, but they seem to be stuck in waiting. Created a new flow just for older profiles and the same thing, they are stuck in waiting for days now. Any suggestions on how could I move them forward? Thank you! 

2645
N
Partner
8 months ago
I
Partner - Silver
inboxcrayonPartner - Silver
asked in Campaigns and Flows
Viewed product event not working

We recently embedded the Shopify app with Klaviyo. However, we're still unable to track viewed products, as the product image is not being shown when designing the browse abandonment email. What could be the issue behind this, and how can we resolve it?

1241
annasophiefc
Partner - Platinum
8 months ago
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