Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 956 Topics
- 2,553 Replies
Gmail users not getting emails
I am using my custom made flow for my users to download E-book from my store, I have created a Embedded form the is sent to the list and triggered by a flow in 1 min the only problem i am facing at the moment is that my gmail subscribers are not getting email whereas its working fine with outlook users. Tried with both Double opt in and single opt in.All gmail users gets rejected by soft bounce. Can any expert guide me what i have done wrong ?
Bulk Delete Profiles? (Deleted all from lists, but profiles still exist)
I am looking to delete all of the profiles in my account. I used the profile maintenance tool (https://www.klaviyo.com/account#maintenance-tab) to delete subscribers from my existing Lists, but I still have hundreds of profiles listed under https://www.klaviyo.com/people. All of my lists and segments show 0 in the columns, but my account shows me over the profile limit. I’d like to delete them to go back under the limit.
Imported List Total does not match Master List Totals and Profile List
I uploaded my Aweber list of 343 opted-in people into Klaviyo. When I check my Master List it shows all 343 were imported; however, only 221 show in the Master List.In addition, my Profile List shows 234 active profiles.Where are the other 122 people from my imported Master List?I am confused.
After Supressing Profiles - What to do?
HiFollwed the help in Klaviyo to create an unengaged segment. I then moved these profiles to Supressed profiles.After doing this I noticed around 500 profiles out of the 10,000 are still in the unengaged segment. I repeated the supress action but they are still there. Why would this be and what do I do about it please?Thanks
How to undo a CSV contact/profile import?
Hi everyone! I just imported a contact list from our previous ESP using a CSV file, and then realised I incorrectly mapped some data, selecting data type “String” instead of “List” or “Date”. Is there anyway to revert this? Or undo the import and import again?
Do you send a discount to a list or a segment?
I’m brand new to Klaviyo, so please bear with me.On my website, I want to have a sign-up form offering a 10% discount to anyone who signs up, and hopefully uses that discount to become a paying customer. Is it best to have those people on a list or segment?Also, how do I create a list/segment just for people who made purchases?Thanks in advance to anyone who can help me.
What's the difference between Subscribe to List and Accepts Marketing?
Hi all, I seem to of got myself in a little bit of a mess and just seem to be going round in circles. Im so confused. Here are some details: I have a sign up pop up I have an embeded form on my website. When I signed up to Klaviyo I made a list lets call it ‘List A’On this list I have 217 people I have created a segment for all those who accept marketing using: Subscribed to List at least onceover all time OR Accepts Marketing is trueThis list now has 295 members?? - how can that be? I have today added a check box to my pop up form that is accepting marking and sourced that to accepts marketing: true. Do my people who subscribe from my pop up and subscription page go straight to my ‘List A’? As you can tell I really have got myself in a state over it. Thanks
Why Clicked email tracked but the Open email event not tracked?
Hi all, I have this situation where a user is clicking links in the emails I’ve sent, viewing products via those links, etc…But Klaviyo is not registering that these emails have been opened. I only happened to notice this when I was checking out a profile that I was going to suppress due to engagement. Thanks in advance for any help or clarification! :)
Suppressed unengaged profiles but they still show up in newsletter list
Hey guys, We recently switched from Mailchimp to Klaviyo. We have a list of about 54k subscribers, with around 11k unengaged (from Mailchimp). I exported a CSV of the unengaged segment and added it to the suppression tab in the profiles section. However, when I look at the Newsletter (which they were all a part of), the number is exactly the same. Does supressing them not remove them from the main list? Am I doing something wrong? The active subscribers number has been updated.
Tidio>Klavyio did an import, profiles flagged with "accepts marketing' are not going into my newsletter list...
So I’m having a frustrating time with Klaviyios Newsletter lists.People never seem to show up often directly from Shopify (even though they accept marketing by default) or heck when importing from an Excel (off Tidio), even though these are people flagged with ‘accepts marketing', they’re still not making it into my list… I mean I even imported them directly into the list! And they’re still not there.What is going on? Can someone please help. How can I even flag, them into that list in Klavyio? as another question
Segments messed up after changing Shopify collection title
I changed a collection name after setting up my klaviyo segment and lost all my profiles...it went from 149 down to 6. How do I find and merge all profiles that have purchased this product line? I’ve tried a couple different ways...I’ve tried by collections which is not working because the collection title was changed...and I’ve tried by vendor which I noticed was set up in my Shopify account incorrectly so….how do I get all these profiles in one net to add them to a segment?
Signup Form and existing subscriber notice
Hi,i would like to achieve:If an existing subscriber tries to resubmit a Signup Form he should be informed that she or he is already subscribed. This can be a follow up Popup or an automated email with the info: “you are already subscribed”.What i tried already:checking Signupform preferences (no successAny ideas how to accomplish?Thanks in advance!
Add phone number field to Subscribe & Preferences "Subscribe Page"
We recently added the sms option to our website signup form, and I would like to add the phone number field to the Subscribe page for that list. Currently I don’t see that as an option. The goal is to send social traffic strait to the Subscribe landing page url with the option to sign up for sms messaging. Any advice is appreciated!
How Can You Add People to a specific list ?
Hello, so from my understanding, klaviyo uses shopify’s built in email list to manage the people you are going to email. But say I want to run a special promotion with specific people, and if I add them to a list, won’t they just get bundled together with all the other emails ? Is there a way to tell klaviyo to only email specific people that opted in from a specific page only ? and have a flow based on that ?
How To Separate First Time vs. Repeat Purchasers - Recharge
We have both subscription and non-subscription products, but I want to report how much revenue from first-time purchasers is coming from Klaviyo flows. We’ve integrated both Shopify and Recharge to Klaviyo, but any help articles I’ve read about this are above my head technically speaking, with lots of code so I am not sure if they’re in the right direction or if there’s a simpler solution.Does anyone know how this is possible? Thank you in advance! Courtney
Follow up after A/B/C email test only 2 segments
I’m trying to segment a list from an A/B/C split test email that went out.The segment was created, then the campaign was split test. Two groups got unique offers. The third group got no offer.I’d like to follow up with the groups that got offers to remind them they expire soon.How can I do this? I can't currently even see who got which email.
SMS List to segmenation with only opt-in
So we finally managed to migrate our SMS CSV-file from attentive to Klaviyo with both opt-in and opt-out using boolean data type. Now when I try to create a segment for only those opted in, it adds everyone! Is there a way to view how many are opt-in vs opt-out? And what could we be doing wrong?
Any issue with blank cell values when importing a list?
Hi folks, I have a list of subscribers to import. Some of whom were already in Klaviyo, some were not. I removed the already existing profiles from the exported list, and basically have “email”, “First Name” and “Last Name”. There are a lot of name fields that are empty. Some hade problematic info in them, like duplicates of the email address, strings of numbers or the person had entered the business name etc. I’ve cleaned up my list and ready to export the .csv for import into Klaviyo - are there any issues with importing/mapping a list with some cell values blank?Thanks!
List population for customers that opt out from marketing
Hey! I want to look in-depth into my list growth of all my customers and was wondering if customers that opt in for marketing will land into the “Newsletter” list, where would ALL my customers (regardless of their purchasing behaviour & including customers that opt out from marketing) land in? Thanks in advance!
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