Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,031 Topics
  • 2,791 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1031 Topics

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Contributor IV
Nick_rackattackContributor IV
asked in Lists, Segments, and Profiles

Conditional split not working when used in a flow after an A/B test

I have an A/B test in my flow which is designed to test whether an offer converts better than no offer. After the A/B test I have 2 conditional splits which include a webhook back to the sales platform to track which customer received which offer.  The problem is that the first conditional split is pushing 100% of the customers through the ‘No’ path even though ~50% received Variation A:I Any ideas why both conditionals are not picking up that customers have received either variation?

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Dov
5 months ago
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Contributor I
JMInkContributor I
asked in Lists, Segments, and Profiles

Best Practices for Multiple SMS Groups

Hello everyone!  I have a quick question.  I just joined Klaviyo, and I plan on using it exclusively for SMS messaging.  My question is...we plan on having two different “keywords” that people can use to signup depending on the kind of content they are interested in.  Some people might want both.  Is it best practice to have two different subscriber lists in this case, or a single “SMS Subscriber” list and then use custom properties to target the two groups using segments? Thanks for any direction you can give!  I obviously want to start in the right direction.

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J
Contributor I
7 months ago
M
Contributor III
MettemContributor III
asked in Lists, Segments, and Profiles

List cleaning via export and import - honestly?

Hi thereWould you please add to ypur to-do list; enabling suppression of a whole segment without having to export the profiles’ data and importing them under Suppress profiles? It’s time consuming and GDPR-wise just foolish ;) Let me know, if you’d like to see how it’s done in Mailchimp (I still have an account there).  Thanks,Mette

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terri_kleanify
Contributor IV
7 months ago
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Active Contributor I
MNgoActive Contributor I
asked in Lists, Segments, and Profiles

Shopify Subscribe - Accepts Marketing Property

Hello :) What’s the solution to the below snippet in this article? There are a few situations which can cause someone to have Accepts Marketing set to false, but they're still subscribed to your newsletter:If a customer checks out and decides not to accept email marketing at that time, but later subscribes through a signup form, they'll still be added to your newsletter list. If a customer checks out and does accept email marketing, they'll be added to your newsletter list. If they check out again, they'll probably decide to not subscribe again since they're already subscribed. Depending on your checkout configuration, Shopify might see this as not accepting marketing (Accepts Marketing = false.) You probably don't want to treat this customer as an unsubscribe. Rather, you'll want to keep this customer on your newsletter list.  How will you change the customers marketing consent to true? Surely the signup form will trigger marketing consent as true and take the most recent consent and

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Dov
7 months ago
C
Contributor I
cmfiniganContributor I
asked in Lists, Segments, and Profiles

Lead Lists for College Students

I’m looking to tap into the college student demographic. Does anyone have a reliable lead source they’ve used in the past to gather emails? Or perhaps the best trick for leverage our current master list so that I can sort out the college students or college emails?  Thanks!cmfinigan

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David To
Community Manager
8 months ago
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Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

Email Lead Generation

In addition to using pop ups and account sign ups on our own site we are interested in collection email leads on Facebook and other Social platforms. How have you found this process. Alternatively have you paid a third party on a cost per lead basis. Thanks Seán

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popsmash
Active Contributor III
3 months ago
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Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

Is there a way to create a segment based on the last product customer viewed

I would like to split our engaged segment by the last product / brand viewed by that profile and send them a Sale email mainly featuring that brand.. Any ideas. Thanks

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S
Problem Solver III
6 months ago
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Contributor I
EzenContributor I
asked in Lists, Segments, and Profiles

Inviting users to join a specific list

Hello,  Does anyone know of a way to code into an email an option for customers to add themselves to specific lists?For example, I head an overhead business, Business 1, that encompasses three tributary but connected businesses, Business A, B, and C. When users sign up for the mailing list, they sign up with Business 1 and therefore receive info related to business 1A, 1B, and 1C. But if someone only has interest in content relating to 1A or 1C or 1B and 1C, is there a way to send through an email an option for the customer to opt in and out of certain lists?  Thanks!

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M
Contributor I
3 months ago
B
Contributor I
BenjaminNContributor I
posted in Lists, Segments, and Profiles

How can I use segments to prevent users from receiving back to back emails?

It would be helpful to have a feature where I could create segments based on engagement for scheduled campaigns.When we run promos, I do my best not to email customers two days in a row. One simple way to do this is to exclude customers who opened one day’s email from the following day’s send.In order to do this efficiently, it seems like I have to wait for the email whose openers I’d like to exclude to start sending. It’s only then that I can select it from Klaviyo’s segmentation menu.This is true even if I make a segment with rules like “opened email once over all time where Campaign Name equals [previous day’s campaign].” If I manually enter the name of the campaign in question, the list size will show as 0. However, as soon as that email goes out and I select the Campaign Name from the dropdown menu, it will populate accurately.If I send promo emails 2 days in a row and I want to exclude people who opened the day 1 email from receiving day 2, I have to wait until day 1 has begun to

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Taylor Tarpley
Community Manager
5 months ago
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Contributor I
catarojastropicoContributor I
asked in Lists, Segments, and Profiles

How can I update a user's profile with birthday & gender data?

Hi guys!How can I send an email to my database so they can update their birthday and gender Thank you!!

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C
Contributor I
5 months ago
E
Contributor I
emilyriversContributor I
asked in Lists, Segments, and Profiles

Finding unengaged general engagement profiles

I’m having a nightmare trying to get the right definitions for an unengaged general engagement profiles. To clarify, these are profiles that aren’t subscribed to our list but have been active on site/placed an order with us.I’d like to create a segment of profiles that haven’t received, opened or clicked on an email from us for 400 days or more, haven’t been active on site for 400 days or more, and haven’t placed an order with us for 400 days or more.However I set the definitions, I seem to get profiles in there that have had an email from us in the last year or have placed an order with us in the last year. I’m obviously missing something crucial so if someone could spell it out to me it’d be much appreciated!

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stephen.trumble
Community Manager
6 months ago
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Contributor I
remyinheavenContributor I
asked in Lists, Segments, and Profiles

Property update redirecting to placeholder page

hi there,I am having an inexplicable error when using a button to update a property (something I’ve done without issue many times!)Klaviyo is redirecting to a placeholder page in test rather than my landing page, and not updating the property.{% update_property_link ‘holiday2022’ ‘true’ 'https://www.wendynicholnyc.com/pages/thank-you-holiday' %}This is the code I’m using.  Can anyone help me understand why this method isn’t working for me?  It used to work perfectly.

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Brian Turcotte
Community Manager
5 months ago
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Contributor II
mohammadliton91Contributor II
asked in Lists, Segments, and Profiles

CORS policy: No 'Access-Control-Allow-Origin' from Shopify Store

Hi, I am currently using Klaviyo javascript client to do OnSite Activity: I have tried to unsubscribe a profile from a list using below code structure:const options = { method: 'DELETE', headers: {'content-type': 'application/json'}, body: JSON.stringify({ emails: email })};fetch('https://a.klaviyo.com/api/v2/list/LIST_ID/subscribe?api_key=PRIVATE_API_KEY', options) .then(response => response.json()) .then(response => console.log(response)) .catch(err => console.error(err));  Unfortunately, I am getting CORS error, even though the site is made request over HTTPS. How can I get resolve from this? Or How can I unsubscribe from a klaviyo list using JavaScript client?Any help would be appreciate

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Brian Turcotte
Community Manager
5 months ago
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Contributor II
Funky2021Contributor II
asked in Lists, Segments, and Profiles

How are profiles moved between lists and segments?

Hi.I am just brushing up on my Klaviyo knowledge and while looking through my flows etc I wanted to ask.How is a profile moved between lists and segments, Or are they not?Example: If a new customer signs up to a list via my website, they are on the ‘New sign up list’. If they then take an action ‘Buy or not buy’ they will be moved to the segments ‘bought flow’ or ‘sunset’When moved to the new segment, are they then automatically taken off the original sign up list?Hope that makes sense ?

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F
Contributor II
7 months ago
B
Contributor I
bradygillian3963Contributor I
asked in Lists, Segments, and Profiles

Segments for Digital Marketing Agency

Hi everyone! Hope everyone is doing well! Just wondering if anyone has any good examples for segments for your agency newsletter? So far we have got B2B customers and National vs International but wondering if someone could share their best practices? Thank you so much in advance!

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Mailbox Manny
Partner - Silver
4 months ago
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Problem Solver I
SemMobProblem Solver I
asked in Lists, Segments, and Profiles

How can I export a survey results for 'unsubscribe reason'?

Hi! I'm trying to figure out how I can make an export or a report for the unsubscribe reasons.I've already made a small survey when people opt-out. But I would like to have a list of reasons why people opt out. Does somebody know how to do this?  

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S
Problem Solver I
4 months ago
S
Contributor I
S. FiskContributor I
asked in Lists, Segments, and Profiles

Segment/List & Sync Issues between Shopify and Shopify POS

Hello everyone,  I’m hoping i can find some guidance/advice on the issues I am having with my Klaviyo & Shopify.  I’ve been in business for almost a year now but I am now just finally starting to collect more e-mails to gain more traction and revenue both online and in-store. I use Shopify for both my website and POS.  I installed Klaviyo a number of months ago and played with it a little and gave up - I’m more eager than ever now to get in on email marketing but I’ve definitely made a mess out of things when it comes to my lists, segments, customers etc…  Because I use POS through Shopify I find that those customers do not get added or e-mailed with any flows when I did have everything running (flows & campaigns) I’ve also found it hard to get the segments to work properly as currently I have customers who’ve been subscribed and shopping through my business for numerous months but have ended up in new subscribers…  I kind of wish there was just a huge reset button to wipe the

3
S
Contributor I
8 months ago
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Contributor I
hsconlineContributor I
asked in Lists, Segments, and Profiles

Update a user’s preference via a link - not working

Hi, I am trying to use the following variable via a button in an email:{% preference_link 'customer_type' 'gen_cust' %}As described here: https://help.klaviyo.com/hc/en-us/articles/4408802648731-Guide-to-Template-Tags-and-Variable-Syntax-new-editor-#manage-preferences8When I send a test email and click the button, I am directed to my “update preferences” page, however, the custom property specified is not updated with the specified value Both ‘customer_type’ and ‘gen_cust’ are both properties that exist on my manage preference page. What am I doing wrong? If i use the variable {% update_property_link 'customer_type' 'gen_cust' 'www.hsconline.co.uk' %} in the button URL instead, then the property value on the profile is updated, however, I need the customer to end up on their update preferences page rather than my home page.What am I doing wrong with the {% preference_link 'customer_type' 'gen_cust' %} variable?Is there a way to use the {% update_property_link 'customer_type' 'gen_cust'

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Dov
6 months ago
B
Contributor I
bitmapContributor I
asked in Lists, Segments, and Profiles

Embed the preference page on website?

Hi All, I would like to use the Preference Center to enrich profile information. If technically possible, I would like to embed it on a page on my website. Can anyone tell me whether and how I can do this?Thanks! 

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alex.hong
9 months ago
F
Contributor I
franksomosContributor I
asked in Lists, Segments, and Profiles

Have a big list of people we never contacted, what's the best way to approach list cleaning without any data?

ContextSigned up to Klaviyo back in May and have a huge list of 140k emails and only 10k have any meaningful data I can use to create my engage and unengaged segments, another 10k past purchasers and the rest don’t have any data since being imported from Shopify. The sunset flows, unengaged segments and suppression list process are clear to me. I already suppressed about 20k emails that didn’t accept marketing.QuestionI would like to know how to best approach the data collection and subsequent list cleaning without having to blast all 100k emails at the same time for (let’s say) 10 times until I have enough data to see who is active or not. Are there any segments I can create that would allow me contact these partially?What I tried alreadyTried creating a segment based on people’s first activity but only goes back to May, so it leaves out all 100k emails completely Tried creating a segment based on profile creation, but they were all basically created in May so they are all included My

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Omar
Partner - Platinum
9 months ago
C
Contributor I
caitlin.bennContributor I
asked in Lists, Segments, and Profiles

Creating a segment for Bold V2 subscribers

Hi there!I am trying to figure out how to create automated segments based on our Bold V2 subscribers. I have followed the instructions for how to do the integration following the steps outlined here: https://support.boldcommerce.com/hc/en-us/articles/6740843522964. But after completing this step, I am still not seeing where/how I can create segments based on the webhooks/events discussed in the documentation. Please help! :) 

3
alex.hong
6 months ago
K
Contributor IV
kfloContributor IV
asked in Lists, Segments, and Profiles

Signup forms - Where are the rest of my signups?

Hi, I was wondering if someone could help me solve where some of my email signups have gone to?In total I have had 26 customers complete my signup form, these are meant to be added to my newsletter. However only 13 are on my newsletter list. I have the double opt in setting selected currently and I was wondering if this was having an impact? Thanks

3
mat.bingham
Partner
8 months ago
Y
Contributor I
yoghan9Contributor I
asked in Lists, Segments, and Profiles

Canadian CASLCompliance - Abandon Checkout

I have a client who’s business in in Canada. I am looking for clarity on whether we can send Abandon Checkout Emails to site visitors who have not opted in to receive email marketing.CASL compliance seems a bit different from GDPR and I cannot find any exact information around Abandon Checkout Emails.CASL required explicit consent for marketing emails, but implicit consent for certain transactional emails. Does the user entering their email at checkout fall under implicit consent and therefore we can legally send them abandon checkout emails?These emails are automatically sent when a user enters their email details into the website at checkout, even if they have not opted into email marketing.Or do I need to set up a trigger in the Abandon Flow to exclude anyone who hasn’t joined a list? This seems to be a very grey area so hoping for some clarity as excluding users who have not opted into marketing emails will exclude a large portion of users, thus reducing the power of email signific

3
Mailbox Manny
Partner - Silver
9 months ago
T
Contributor I
TanyaLetsGoEcoContributor I
asked in Lists, Segments, and Profiles

Segment Defaults

I’m just setting up Klayvio.  I’ve integrated my Shopify account and under lists and segment I don’t have a default “Newsletter” segment.  All the instructions say that this should be there.  I’m confounded.  All the other preset segments are there.  I’ve got to be missing something but this key segment is the starting point for everything and is everywhere in the set up instructions.Can someone help?

3
alex.hong
8 months ago
V
Contributor I
Vintage PrintsContributor I
asked in Lists, Segments, and Profiles

How can I send customer a thank you for subscribing email when they subscribe immediately

How can I send customer a simple thank you for subscribing email when they subscribe?  I have a flow set up but it can take hours for the first email to arrive if at all.  All I want to do is create a ‘Thank you for subscribing’ email with a discount code that will arrive in their inbox straight after they have subscribed. that is all. I don’t want them to have to do the ‘double opt-in’.  I’ve set it to Single Opt-in, but they aren’t receiving an email straight away.  This was so easy in Mailchimp and I’ve spent hours now trying to sort this, any help would be appreciated! 

3
V
Contributor I
6 months ago

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