Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,221 Topics
  • 3,359 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1221 Topics

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Contributor III
lisaspencerContributor III
asked in Lists, Segments, and Profiles

Segment conditions pulling wrong customers

Hi, we’re trying to create a segment based on customers that seem to be part of a company. So their email address is likely to end in @companyname.co.uk. To do this we started a segment like this:Properties about someoneEmail doesn’t end with gmail.com Type textOrEmail doesn’t end with hotmail.com Type text(and so on...)This is working for most of them. I’ve asked it to remove the @gmail addresses and it seems to have worked.  The problem is I’m putting certain ESP’s into this list yet they are still pulling those profiles into the segment. Example,  I’ve put “doesn’t end with” @aol.co.uk (which I can see a customer has that address) - yet that customer is still showing up in the segment. The conditions are all identical and are definitely in the ‘OR’ properties (rather than ‘AND’).Can anyone help?

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Contributor III
10 months ago
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Contributor I
EveGContributor I
asked in Lists, Segments, and Profiles

Track Google Ads Conversion After 7 Days

Hi there! Just wondering what the best practice is to track conversion that have been made after a week of seeing an ad. Our client has quite expensive products so sometimes it may take longer than the 7 days tracking that the pixel is offering. So thinking of a segment like this:'First visit is from source/medium = Google/ Paid' AND 'has made a purchase' (in the last 30 days) Is there a way to do this?Thanks so much!

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David To
Community Manager
10 months ago
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Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles

Having segmented emails in a flow

Hi, I’m having a big Flow for all my subscribers, both my customers and non-customers. That flow explains the benefits of my products, branding, reviews etc.I also have multiple other segments, based on the quality of the customer, cross sells etc. I have made it like that so the flows did not got. retriggered, if they got into a new segment. (Maybe there is another way)My question is: How can i control the emails in the different flows, so they won’t get send on the same day? I hope that makes sense. Maybe there is a better way of structuring it. BestPhilip

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stephen.trumble
Community Manager
10 months ago
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Contributor III
ClaudiaContributor III
asked in Lists, Segments, and Profiles

Subscribe Page - Accept email marketing (or not) Woocommece

I’m creating the subscribe page to new customers and I want to add a checkbox that allows people to receive, or not, email marketing.I find a lot of information about SMS Marketing (which is not the case) and when the “problem” is with a Shopify integration, but I’m using Woocommerce.So, if I create a checkbox with the profile property $consent and add the property email do the option does this work? It people don’t check the box they will have a cross in the $consent?Thank you.

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Contributor III
10 months ago
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Contributor III
lisaspencerContributor III
asked in Lists, Segments, and Profiles

Can someone help me with the rules of a segment?

I’m trying to clean some of our profiles out as we know there are so many dead profiles that have not bought something ever and haven’t opened an email either. But i can’t figure out the rules of the segment.  What I’ve done so far (that doesn’t work)What someone has done (or not done)Has placed order zero times over all timeANDWhat someone has done (or not done)Has Opened Email zero times over all time Thing is, I don’t want to include possible new leads who have been added to Klaviyo recently but haven’t opened their email yet and haven’t bought anything. I want to exclude people who haven’t bought or opened in the last 4 months or so. Can this be done? If so, can someone help me with the rules?  

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Problem Solver III
10 months ago
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Contributor I
CC_emailContributor I
asked in Lists, Segments, and Profiles

How to get old customers on email list?

I'm looking to setup email marketing for a client and was wondering if there was a way to get people who have made accounts and purchases in the past to opt-in to marketing. I know I need their consent first, but would it be acceptable to just email them and ask if they want to receive marketing emails with an opt-in button? Or ask them to “update their account preferences” by giving an option to check a box in their account to sign up for marketing emails?

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stephen.trumble
Community Manager
10 months ago
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Contributor III
alexoaneaContributor III
asked in Lists, Segments, and Profiles

403 errors on Get Profile endpoint

We have an integration between our platform (MentionMe) and Klaviyo and we’ve recently been seeing more and more 403 errors when calling the Get Profile endpoint (https://developers.klaviyo.com/en/reference/get-profile). Think we saw this first ones on 15 March, and last night we saw about 150 of these for various Klaviyo clients.I had a look at our logs and the response we’re getting from the API is the one bellow:[image removed]These seems to usually happen during the night. For example, last night we had errors between 06/04/2022 02:14:02 - 06/04/2022 04:08:31I’ve checked the Klaviyo status page but there is no incident reported there. Has anyone else seen something similar?

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Active Contributor II
10 months ago
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Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

Klaviyo - Adwords Integration Strategy

I am interested on your thoughts as to how various strategies could be applied to retargeting our email list on adwords. We could for example consider acart abandoner segment or perhaps not considering that the email flow should to the trick there  only retarget customers who added high value / margin adandoners? only those who have never bought winback segment etc etc i would appreciate hearing what has worked for you? Sean

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Problem Solver III
10 months ago
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Contributor II
smpContributor II
asked in Lists, Segments, and Profiles

Using the API to Subscribe a Contact to a List

Hi there, below is the code we use to add a new email to our Klaviyo account. What do we need to change to get them added to a certain list? The API docs are a little over our heads.<script>var _learnq = _learnq || [];  _learnq.push(['identify', {    ‘$email’ : kyle@smp.com,    ‘$source’: footer  }]);</script> <script type="application/javascript" async src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=APIKEY"></script>

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Dov
10 months ago
cfen
Problem Solver I
cfenProblem Solver I
asked in Lists, Segments, and Profiles

Segment or filter against "First Page" property

One of the properties Klaviyo stores for a user profile is the first URL the user visited as “First Page.” What’s strange, however, is we cannot filter by this property or create segments that lookup this property.  Anyone know why? Seems like a missing feature. 

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Dov
10 months ago
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Contributor I
Toml06Contributor I
asked in Lists, Segments, and Profiles

Abandoned Cart Pop Up

Hello, I contact you to ask if it is possible to create an independent pop up only for the checkout. The objective of this pop up would be to redirect the customer to an email sequence of abandoned cart by putting his email. He would be redirected to this pop up only - On desktop: if his mouse goes to the exit- On phone: after x seconds of inactivity.In one of the two cases, the objective would be to make a pop-up appear and that in this pop-up, there is a sequence of email of abandoned carts with the articles which it had in its basket. ThanksTom

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Dov
10 months ago
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Contributor I
BAIBAContributor I
asked in Lists, Segments, and Profiles

At what point MagentoStore porperty is assigned to the profile?

Hi, Im trying to understand why some of the new profiles doesnt have MagentoStore property assigned, this traffic is comming from social media, they have view products and signed up for the newsletter from the popup form.We have several Magento store views in differetn languaged, abd BA flow has MagentoStore filter but these profiles are not directed to the BA flow. 

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Omar
Partner - Platinum
10 months ago
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Contributor I
DEFContributor I
asked in Lists, Segments, and Profiles

Have Integrated with Shopify. Do I still need to upload my subscriber list?

Hi, Total newbie here and I’m sure this question is SO basic but I’m so confused despite following the trainings!I’ve synced Shopify to Klaviyo. I have been working on getting my list correct from my previous ESP (Seguno in Shopify). I only had 200-odd actual subscribers in my list and have tagged those that never opened anything to bring it down further to about 160.In Klaviyo I’ve noticed I’ve got over 900 profiles but 0 are suppressed. If I look in the Lists that have automatically been created by Klaviyo (ie, Engaged 30 days) there’s a handful of people.Do I still need to import my list into Klaviyo? Thanks in advance, 

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D
Contributor I
10 months ago
B
Contributor I
bobjectContributor I
asked in Lists, Segments, and Profiles

Conditional split by country not working as expected

Hi!I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why? I tried to use as split configuration:Propreties about someone > country > equals > IndiaandPropreties about someone > country > is in > IndiaBut so far no luck, profiles from India still goes in the wrong branch.Thanks for any help! 

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Taylor Tarpley
Community Manager
10 months ago
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Contributor I
bradygillian3963Contributor I
asked in Lists, Segments, and Profiles

Segments for Digital Marketing Agency

Hi everyone! Hope everyone is doing well! Just wondering if anyone has any good examples for segments for your agency newsletter? So far we have got B2B customers and National vs International but wondering if someone could share their best practices? Thank you so much in advance!

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Mailbox Manny
Partner - Silver
10 months ago
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Problem Solver I
SemMobProblem Solver I
asked in Lists, Segments, and Profiles

How can I export a survey results for 'unsubscribe reason'?

Hi! I'm trying to figure out how I can make an export or a report for the unsubscribe reasons.I've already made a small survey when people opt-out. But I would like to have a list of reasons why people opt out. Does somebody know how to do this?  

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Problem Solver I
10 months ago
Ferdouus_Kazemi
Contributor I
Ferdouus_KazemiContributor I
asked in Lists, Segments, and Profiles

How to create a customize a Klaviyo unsubscribe page like below?

I wanna to create a list of campaigns which user can select one or all of them to unsubscribe.. Like bellow : 

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Ferdouus_Kazemi
Contributor I
10 months ago
S
Contributor I
scnzContributor I
asked in Lists, Segments, and Profiles

How to bulk edit Last Name (or any other profile property) for everyone in a segment?

We have just migrated to Klaviyo. In the previous system, we had to use Last Name as a storage for a unrelated property. (We don’t store the real last name of the users) We now want to clean up the user profiles. We would want to remove/blank out the last name for everyone in a segment. Is there any bulk edit capability in Klaviyo? How do we do this?Thanks!

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Brian Turcotte
Community Manager
10 months ago
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Contributor I
PC SandersContributor I
asked in Lists, Segments, and Profiles

How to pull a segment for only International subscribers only from an audience that contains United States?

Hello, I have an audience comprised of both national (U.S.) and international subscribers and I am trying to create a segment to only pull the international subscribers, however, when I use Properties about someone, “Country does not equal United States” and whatever other attribute that I need using the “and” operator, it still pulls United States subscribers.  Is there another way to pull this?

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P
Contributor I
10 months ago
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Contributor I
mwallaceContributor I
asked in Lists, Segments, and Profiles

Will importing contacts trigger an automated email? (I know...basic question, but I'm a newbie :) )

I am new to Klaviyo and trying to be super careful. I need to import a list of people who have been subscribers for a long time (outside of Klaviyo).When I import them to my newsletter list will it trigger any kind of automated email? (These people have been subscribed for so long that they will be confused if they get a verification email or a welcome email). Thank you for reading this and for forgiving the novice nature of my question ;) :D Maryanne

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C
Contributor I
10 months ago
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Contributor I
northshoreannContributor I
asked in Lists, Segments, and Profiles

How to find profiles not on List or in a Segment

Hello, We are trying create a List or Segment of profiles we have that aren’t on a List or in a Segment currently and haven’t Unsubscribed so we can clean them up. We created a Segment that was: If someone is/isn’t on a list, Person,  Is Not, List AorIf someone is/isn’t on a list, Person, Is Not, List Betc.  but it’s putting profiles on this List more than once.  That’s before we mess with Unsubscribed or Suppressed profiles. What am I doing wrong?! Thanks!     

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Jessica eCommerce Badassery
Partner
10 months ago
E
Contributor I
ellenContributor I
asked in Lists, Segments, and Profiles

Double opt-in confirmation, CSV from competition

I have a CSV file of people I need to import who opted to sign up for our newsletter as part of a partnership competition - but I will need them to receive our double opt-in confirmation email. Is it possible to do this? 

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David To
Community Manager
10 months ago
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Contributor I
Gabe00Contributor I
posted in Lists, Segments, and Profiles

Making it clearer that consent changes unsubscribe settings

I wanted to give some feedback as a relatively recent user of Klaviyo who generally imports via CSV files, that in the blue Consent and Email Marketing box, it would be helpful to make clear that pressing the Subscribe to Email Marketing button will override the Unsubscribe setting for patrons that exist in the system. In other email systems I’ve used, the unsubscribe setting for the recipient has to be manually switched in the patron details screen before receiving emails again. In the current Klaviyo flow, users could be inadvertently sending to patrons who have already unsubscribed. I had to go to the documentation to confirm that this was the case:   

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alex.hong
10 months ago
L
Contributor I
LIsaMContributor I
asked in Lists, Segments, and Profiles

How Can I Use "Update_Property_Link" tag to Add a Profile Property?

Hi there!I’m trying to create a profile property and running into a problem.  Hoping you can help.I have a list set up triggered by an email opt in on a landing page.At the 3rd email in the flow I want to give the customer a button to sign up for a waitlist.  I have built this out and used the code provided here is what I have:{% update_property_link 'waitlist' 'true' 'https://waitlist.glampingoutsidethebox.com/p/survey_results' %}When I preview and test, it I get a place holder message one one computer.  I also tested it on another computer and it tells me the site is not secure.  Can you take a look and tell me if I have the code incorrect?What I’m trying to do is once they click on the waitlist button it will separate them from that list and put them into a new list.  What is the best way to do this?Thank you! 

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Contributor I
10 months ago
E
Contributor II
embalmskincareContributor II
asked in Lists, Segments, and Profiles

How to create a segment based on property value that hasn't been collected yet?

How do I create a segment for those whose birthday/birthdate is missing?When I select Properties about someone and then select birthdate it doesn't give me any option to say "birthdate missing from profile".I want to send an email to those who haven’t entered their birthday /birthdate yet but I can’t seem  select anything suitable to create the segment.

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L
Contributor I
10 months ago

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