Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 900 Topics
- 2,398 Replies
Hello all, happy new year.I wanted to ask first here before reaching out to support. I have create a submit form offering a first purchase discount code if they suscribe to my newsletter, this form is tied to the newsletter list and has double opt-in enabled, so far I have had approximately 10 new subscribers but they are not showing in the list itself, I can see the consent status as green in their profiles and I can see them in the shopify admin as subscribed, source property is the form, but they are not in the actual list, I tried importing from shopify to klaviyo but it says that the record already exist.Edit to add that I have the collect subscribers enable in the integration settings.Has anyone faced something similar?.Thanks a lot for taking the time to read and reply.Regards.
When I export a list manually from Klaviyo, I can choose all of the property (i.e. column) available from those lists. In my case I have 66 properties(data) for each of lists members, but when I pull them from the API, I can only extract 33 properties from each members from a single pull.Is there any way for me to extract the other 33 properties available from a single pull?
I have suppressed a customers email in Klaviyo, because they complained about getting so many emails from the flows (they are a subscription customer). Now that I have suppressed their email, will that stop them receiving all emails in the future from any flows that they may get added into automatically by the system? If not, how can I go about this? If I delete their profile, when their next subscription order comes through it’ll readd them back in and they will go back into the flow sequence. Thanks so much in advance. Cheers.
I use two Klaviyo registration forms. Both refer to the "Newsletter" list. However, when people sign up for my newsletter, only a profile is created and they are not added to the "Newsletter" list.This also prevents me from starting a flow.Thanks a lot for your help.
When I create a new list, is it possible to clone the settings and formatting from another list?It seems crazy there's no easy way to keep colors and font choices and other customizations when creating a new list. It would be super helpful to have this instead of having to customize every list from scratch with our brand colors and voice etc.
Hi, I have just started with Klaviyo and I have created one newsletter list which is connected to an offer. I have also created a list for a ad campaign. My dilemma is that when the ad campaign is over I want the people in the ad campaign to start getting the newsletters, without the discount in the newsletter list. How do I do this? Do I need to change anything in my set up or what do I do?
I have 382 subscribers in my Shopify subscribed list, however; only 331 of those are converting over to my subscribed Klaviyo list. I have everything correctly checked within the Klaviyo app integration tab. Can somebody please advise where this discrepancy is coming from. Thank you.
Hi all (first question!), When assigning products to a segment definition, I can’t see a way of selecting multiple products that meet my criteria at the same time. For example:We’re a soda business.Let’s say I want to target anyone that has bought cherry flavoured soda in the past.In the search bar, I type in ‘cherry’ which brings up all of our cherry sodas, with the small selection boxes on the left. There’s no ‘select all button’ (that I can see), and when I tick one product, instead of remaining on that search result screen, Klaviyo jumps out of it. I’ve tried the usual trick of holding down the ‘ctrl’ key, which usually works for multiple selections, but not here. I have to click each product and then rerun the search each time (which gets tedious when adding 50+ products to each definition!). Any guidance on this would be extremely helpful! Thank you :-)
80% of our klaviyo profiles are non-usable profiles. we can't send marketing to these, it needs to be stored more in a database.Our profiles are growing every month so we have to pay a more expensive subscription with klaviyo after every month. is there any way to store these klaviyo profiles somewhere else?
There seems to be a character limit when selecting Shopify properties like “Product Title” from which t run actions or create a segmentation for an audience within Klaviyo. Unfortunately, we’ve been Klaviyo members for multiple months and can’t seem to segment even one of the 40+ audiences we can verbally describe-- mostly due to this weird glitch.For example, let’s say we want to select a single product from which to trigger an email...but the product name starts with the same naming convention and style of hundreds of other productse.g. “Cubic Zirconia Engagement Ring- The Jessica” might be the product nameWell, in the drop-down box on Klaviyo, we can’t even find that product.All it shows is hundreds of truncated products that only go to“Cubic Zirconia Engagement Ring- Th” so apparently that is the character limit.Has anyone encountered this and found a workaround?
Hello, Just a quick one really. We ran a collaboration competition with a brand where we gained constent from those entering the competition to join our mailing list too. I want to import these people to my main list and will do this via a CSV with their email address and any other info we have. I also want to make sure their profile is set up with consent method to say they came from that competition. What property should I be using in my CSV to ensure this is imported with the list?If there are people on the list who are already a member in my mailing list, as this might be possible, will it just update their profile and not duplicate, make a new version. And I take it as soon as I import them they will be directed into my welcome flow? But those who already exist won’t go into it? If that makes sense? Just any completely new member? ThanksShelle
Hello, in my account I have a “60 day non-opener segment” and here’s the definitionOpened email 0 times in last 60 days or Clicked email 0 times in last 60 days and is not surpressed and has received email at least once over all timewhen I clicked into the list, it included people who just subscribed to my list like 30 minutes ago! It doesn’t make sense to consider them non-openers if she has only got the first email and happened to have not opened it within the first 30 minutes!How do you all set up your non-opener list to prevent this from happening?
Hey Everyone,I did a landing page using Pagefly and used their third party Klaviyo form to collect emails. The integration worked perfectly. However, it is going to a different list of the one I specifically created for that.I created a “LandingPage Subscribers” list and I put my welcome series email to be triggered “when someone subscribes to Landing Page Subscribers. However, when someone is subscribing through this form it is going to a “potential customer” list that was already created by Klaviyo as default. How can I fix that?Thank you again and God bless,
Hello Klaviyo Community!My name is Marcella and I own a Christian Pet Store - Friends Up Studio I’m jut starting with email marketing and using Klaviyo. Thank you for this amazing community here! I’m passionate about Jesus, my family (my husband and our two fur-babies) and crafts. I’m an Interior Architect by trade and an artist by passion. I’m working now full-time on my on-line store and living a old dream with it. My biggest challenge is all this e-commerce/integration/email marketing/ online world. hahaha I will get there.Thank you again and God bless,
If you’re importing a list into Klaviyo, proper formatting is very important. I wanted to share some of the most common issues with importing lists and some troubleshooting tips on how to fix them. Check that:Your file is a .csv (comma-separated values) file. If you’re in Europe, your spreadsheet software may export .csv files using semi-colons “;” not commas “,”. You can change this by going to your devices regional settings > advanced settings and changed the symbol used to separate lists. The first row contains column headers The email column header is properly named Name the column either “Email” or “Email Address” You do not have duplicate headers (this includes blank headers!) If you are receiving an error message about duplicate headers in your sheet and you double-checked that all your columns have unique names, delete any blank columns from your sheet and try uploading again. The file size is 50 MB or fewer Every row has an email address associated with it No duplicate
How can you segment all emails that subscribed/enter your list over all time? Whether they are still subscribed or unsub already
I would love to know how I can put all the emails that have subscribed and unsubscribed in a store. This means all emails that has ever been connected in a store from the very beginning up until present...all of them. What should be the definition when you're segmenting them? Thanks so much
Hello, I have a problem with the subscription sign up area on my website. I would like all of the subscribers to be added to my klaviyo “Newsletter” list so that my welcome series can be triggered.When a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo. I have set up Klaviyo.js and it says it’s successfully installed on the site In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify. I don’t have “double opt in” selectedI would appreciate any suggestions! Thanks
Hello, I have a lot of customers complaining that they are landing on a 404 page of Klaviyo when being directed to my sign-up form. They are being directed from the Instagram sticker link directly to my Klaviyo form, and are seeing attached error message:“sorry, that page isn’t actually here.”I did get +200 submits yesterday, so for some it is showing (including myself).How can I solve this, cause this is not a good customer experience and making me loose customers :( Thank you!Annelore
I collected subscribers using Unbounce landing page software. The integration doesn’t allow sms consent to be passed through, so I am trying to upload a csv with the sms consent timestamp included.The upload appears to be successful, but when I check the profiles, the sms timestamp field doesn’t end up being populated with the data I’ve uploaded. The Unbounce form we used includes consent acknowledgement that complies with the Spam Act in Australia, so everyone who enters the form is explicitly consenting to sms. Hoping someone can help!
Hi! I have a flow in which all my new subs go. At the beginning of this flow, I create a property about the user called:In X Flow → True There were already subscribers going through the flow before I did that. I’m pretty sure this property does not apply retroactively to those who already went past the entry point and deeper into the flow. What’s the best way to add this property to those in the flow already? If I add a property update block at the last email fo the flow like this:Create a property:In X Flow → True What will happen to those who already have this property? If I instead do this:Update existing property:In X Flow → True If that property doesn’t exist in someones profile, it simply won’t do anything, right? Additional question.If a user has a boolean property, let’s say:In X flow → TrueDoes this mean that a user that does not have this property is automatically False?In X Flow → False
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