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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,522 Topics
  • 4,348 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1522 Topics
T
Contributor I
Thomas Clayton-SmithContributor I
asked in Lists, Segments, and Profiles
Segmenting based on customer 'Product Ordered' = 'Product Type' in Shopify

Hi there,I am wanting to create segments based on the Product Types people order from Shopify. E.g A customer orders ‘product a’ from my Shopify store and ‘product a’ has a ‘Product Type’ of T-Shirt. Seems like a pretty stock standard detail to pull from Shopify orders but i cannot find those metrics anywhere in Klaviyo. Am i missing something here? Any help would be great. Thanks

3
T
Contributor I
1 year ago
J
Contributor I
Jorge El ParcheContributor I
asked in Lists, Segments, and Profiles
How do I get a segment of customers who have spent over a certain amount in the last X days?

I am looking to create a segment of customers who have spent $1000 within the last 180 days. However, as we offer subscriptions, many of our subscribers have already spent $1000 on our website within this timeframe.Can I create a tag to exclude these subscribers from the segment? Is this possible? Do you have any better ideas?Thank you."

2
matthewstuckings
Problem Solver III
1 year ago
Kinozoom
Contributor I
KinozoomContributor I
asked in Lists, Segments, and Profiles
Profiles with no source

I seem to have 64 profiles that have no source. All the others are  Either from my Klaviyo forms or -50(Shopify).Any thoughts on where these would come from?

1
chloe.strange
Community Manager
1 year ago
J
Problem Solver I
Josh RubyProblem Solver I
asked in Lists, Segments, and Profiles
Subscribers keep getting added to the wrong list despite all efforts.

Hello community, I know that there are similar topics like this, and trust me when I say that I’ve tried everything. Here is the issue, I'm having difficulty with getting my Shopify subscribers getting added to the list that I want on Klaviyo. There are two lists, a pre-launch list and the newsletter list. The integration of Shopify and Klaviyo is already successful, also I’ve synced my Shopify email subscribers to Klaviyo and I’ve as well synced it to the list, “Newsletter”. I also have set the DOI for the Newsletter list, but every time I try testing where the subscribers would get added to (with one of my emails), I only get the confirmation message that was initially set for the pre-launch list, and when I confirm, my email get added to the pre-launch list and not the Newsletter list. Would deleting the Pre-launch list help? Although I am afraid that if I delete the Pre-launch list, the emails would get added to somewhere I do not know of (I’ve been a website developer and I have P

1
J
Problem Solver I
1 year ago
P
Contributor II
pzonglobalContributor II
asked in Lists, Segments, and Profiles
Question on Segment numbers not adding up

Hi,  My segments numbers are not adding up, please help. I used RFM model, and below are the metrics:( I only use Rencecy and frequency).--R: In the last 14 days,  if a user has done either of viewed product/clicked email/active on site at least once then it means 「close}; if outside of 14 days, a user has done either of viewed product/clicked email/active on site at least once it means 「far」F: if a user has done either of viewed product/clicked email/active on site greater than 1 then it means 「high}; if a user has done either of viewed product/clicked email/active on site less than 2 then it means 「Low};--Then we have 5 segments:Potential Sum ( anyone has done either of viewed product/clicked email/active on site at least once over all time and hasn’t purchased)Potential High (R is close, F is high)Potential medium (R is close, F is low):Potential Low (R is far, F is high):Potential Low (R is far, F is low):For some reasons, the potential sum somehow doesn’t equal the rest four combi

1
Dov
1 year ago
K
Contributor I
KindeRContributor I
asked in Lists, Segments, and Profiles
Discrepancy in data display

Hello,I have data that displays varying figures for the same information.When I want to verify the number of unsubscribed individuals from my list using the “Segment” feature, I obtain one figure - 1868, but if I refer to the list growth report, I receive a different number - 219.Could you tell me why ?Kindly review the attached files. Thank you.

1
Dov
1 year ago
M
Contributor IV
MaggieContributor IV
asked in Lists, Segments, and Profiles
Suspicious Number of New Subscribers

Oh, that they were real….that would be awesome but unfortunately, the uptick in subscribers yesterday does not correspond with an uptick in website visits or social media posts and some of them look suspicious. Is there a way to tell which ones are real?They were also all added over the course of three minutes.

6
E
Contributor I
7 months ago
MattR
Contributor III
MattR
posted in Lists, Segments, and Profiles
Segment definition "is not in segment."

Hi Klaviyo community,I wanted to start a thread about an issue in Klaviyo that there doesn’t seem to be much discussion around (unless I’m missing something).Let’s say you have a Newsletter list, and that you’ve segmented that list into a few engaged segments. For example, Engaged but Never Ordered (ENO), Engaged & Have Ordered 1+ Times (EO1), and Engaged & Have Ordered 3+ Times (EO3).Now let’s say you want to send an email to everyone in your Newsletter list that isn’t in one of those three engaged segments -- in other words, your unengaged profiles from your newsletter list.The simple solution would be to create a segment that says “Is in Newsletter list and is not in segment ENO and is not in segment EO1 and is not in segment EO3.” Now, between your unengaged segment and your three engaged segments, you would have your whole list covered dynamically, with no profiles slipping through the cracks.However, in Klaviyo there's no segment definition that is "is not in segment."Ins

1
Dov
1 year ago
TheCarpoolKing
Contributor III
TheCarpoolKingContributor III
posted in Lists, Segments, and Profiles
One list, multiple segments, multiple unsubscribe options

We were about to enable our activation funnel for our service, but we realized if someone unsubscribes from one email it will take them out of everything. Uh oh...We want it so if a user in the activation funnel unsubscribes from let’s say onboarding emails, it won’t unsubscribe them from our overall marketing communication. We previously used Sendgrid which allowed us to have multiple unsubscribe choices so a user could unsubscribe from a single type of email without losing access to everything else they deem relevant (all within the same unsubscribe link).Please let us know how we can do this.

2
Jessica eCommerce Badassery
Partner
1 year ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Lists, Segments, and Profiles
How to segment based off a link click in a workflow

Hello Klaviyo Community! 😀 I’ve built out a workflow. In one of the e-mails I introduce them to the 3 main categories of my business.  I’ve linked each category to the relevant category on my site.  However, I’d like to create a list or segment based off link clicks for each category that in essence holds the subscribers that showed an interest in either of the categories.  I read about the update user profile but the problem with this is that if someone clicks on 2 of the links, then only one pulls through. The user should be able to click all 3 if they want to as I just want to be able to market them in future based off what category they clicked on (which shows me what they’re interested in).  Could you kindly let me know how to achieve this?  Warm regards,Rox

5
ebusiness pros
Partner - Silver
8 months ago
A
Contributor III
AnnaEContributor III
asked in Lists, Segments, and Profiles
Deleted profile list

I have deleted a number of profiles, and until recently was able to see a list of these. Now, however, when I go to Account - Deleted Profiles, it says there is no data available. What’s happened to this list?

3
Dov
1 year ago
O
Contributor I
OctaneHollyContributor I
asked in Lists, Segments, and Profiles
List Cleaning For Mixed List Type (SMS & Email)

So I’m hoping I explain this right--We had legacy SMS subscribers in a list (with opt in dates when we migrated from SMS Bump).  We imported those into a list we called ‘Legacy.’  This was over 6 months ago.Since that point, we’ve done regular list cleanings on our account, have the usual attrition etc, profiles have done merging in Klaviyo as people checkout, etc…. now we have a lot of people mixed into in this Legacy list:Group A - Consented for SMS & EmailGroup B -Consented for Email and not SMSGroup C - Consented for SMS and not EmailI really want the Legacy SMS lists to JUST have the SMS consented folks (Group A & Group C) and move the Group B folks into their own list.I’m thinking I need to create a segment that pulls my Group B people, and make that it’s own list.  But then how do I best REMOVE them from the original Legacy list?Is there an automated way to get them OUT of the Legacy list, or do I have to create another segment capturing Group A and C, and convert that t

4
O
Contributor I
1 year ago
K
Contributor I
kellydoull76Contributor I
asked in Lists, Segments, and Profiles
Feature Request - Bulk Upload Email Addresses for List Suppressions

We currently manage our subscriptions using lists which matches our ERP (backend) application.We continuously clean our lists as much as once per fortnight, and its usually (consistently) around five lists.Out largest one, on average, has 25 suppressions. This means for this list alone, we’re copy/pasting 25 email addresses (times) to add them.Multiplied by 5.While this doesn’t really take a long time, it can get a bit tedious. And distractions could cause us to miss an email address, which means we could violate anti-spam legislation (New Zealand) if a customer complained (unlikely to happen, but hey, human error).Long story short, I was wondering if you had in your roadmap, or if you could add to your roadmap, a feature where email addresses could be bulk uploaded to list suppressions (like you can for suppressed profiles).FYI - the reason we don’t bulk upload to suppressed profiles is because a customer can choose to be on one or more lists, so if he/she decides to unsubscribed from

4
Omar
Partner - Platinum
1 year ago
Adam Ragsdale
Partner
Adam RagsdaleChampion & Partner
asked in Lists, Segments, and Profiles
Email Verification/Validation Software?

Hello Klaviyo Community!  Does anyone have experience and/or feedback you can share on email verification solutions? For brands that are still using single opt-in, I need a solution to clean and remove typos, spam traps and other risky addresses.  I’ve used Neverbounce in the past, but I know there are several options such as Zerobounce, Kickbox, Debounce, etc. Can you please share any experience and/or recommendations for the best solution?  Thanks in advance! Adam

8
P
Contributor I
1 month ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Lists, Segments, and Profiles
What is the correct mode for between date?

I have this doubt and I wanted to understand what is the correct way of segmentation for this audience?I believe the A is correct but I'm not sure.Based on the definition, the audiences change, seeing is believing!So which one is correct? A or B definition?  

1
Taylor Tarpley
Community Manager
1 year ago
R
Contributor I
RachelLoveBugProbioticsContributor I
asked in Lists, Segments, and Profiles
How can I segment off of a property uploaded via list?

Hi all! Sorry if this has been explained elsewhere but I can’t find anything that answers my specific question. We did a giveaway on social media and in addition to their names/addresses/emails we asked what product they were interested in. When I uploaded this list into Klaviyo, I included that column in the spreadsheet. Is there a way to target people by the product they selected? Do I have to upload the list in a particular way? Any thoughts on this would be appreciated!Thanks in advance!

1
Taylor Tarpley
Community Manager
1 year ago
F
Contributor I
faithanuoluwapoContributor I
asked in Lists, Segments, and Profiles
How do I move emails from my profile to a list

Hello klaviyo community. I recently save some email address in my klaviyo profile and I want to create 4 list for it. I do move the email addresses in my klaviyo profile to a list

1
Ashley I.
Partner - Platinum
1 year ago
V
Contributor I
VersusXScottContributor I
asked in Lists, Segments, and Profiles
List overlap segment? (people with multiple emails on list)

Looking for a way to make a segment that finds people who are signed up on the email list with multiple emails. I see you can do properties about subscribers but can’t figure out how to make them work together.I do discount code on signup & also have contests, people sign up multiple times.. TIA

2
Taylor Tarpley
Community Manager
1 year ago
B
Contributor II
Bike PrettyContributor II
asked in Lists, Segments, and Profiles
How do I find Active Profiles/Suppressed Profile count at a prior date?

On this page https://www.klaviyo.com/people, there’s a count in the upper left corner that shows:Active Profiles Suppressed ProfilesHow would I find these number for previous dates? For example, what were my Active Profile and Suppressed Profiles counts a year ago today?information on the https://www.klaviyo.com/people pageIt’s not as simple as making a segment like this: 

1
David To
Klaviyo Employee
1 year ago
A
Anonymous
asked in Lists, Segments, and Profiles
How do I create a separate list and let my audience join/unsubscribe from it?

Hi all, not sure if my title properly explains my question. So let me clarify here.  I want to send out an extra weekly email with some inspiring stories/messages.  This content is a little different to what we usually send and I don’t want to bombard our current audience. Is there a way I can send the email to them and give them the option to unsubscribe just from this particular list and NOT from our brand?  Hopefully this makes sense. Happy to answer any questions to help clarify the details.  All the best,Chris.   

3
Ashley I.
Partner - Platinum
1 year ago
R
Contributor I
RoccocomarketingContributor I
asked in Lists, Segments, and Profiles
Why isn't my List registering names?

Hi, I have created a new list and added it to my new zipify landing page. Although when someone puts in their details they are not receiving any emails and names are not being added to the list.Im so confused. Can anyone help me?

1
Spark Bridge Digital LLC
Partner - Gold
1 year ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in Lists, Segments, and Profiles
Reporting for Unsubscribe Reasons

Hello community, I’m collecting unsubscribe reasons and storing them as custom properties in Klaviyo profiles.How do I create a Klaviyo dashboard report or export a tabled report for further analysis? A bit more context:When someone unsubscribed, they can choose from 5 multiple choice reasons.The custom klaviyo property name = Email Unsubscribe ReasonThe “Email Unsubscribe Reason” property value = their choice.

1
ebusiness pros
Partner - Silver
1 year ago
N
Contributor I
NicoleBContributor I
asked in Lists, Segments, and Profiles
Exclude eBay Customers From Profile List - Shopify

Hi! We have our eBay store connected to our Shopify site, which gets all the customer information, including the email address. Is there a way to automatically suppress any customers from eBay on Klaviyo? As we do not want to email them and also do not want to manually have to remove the profiles each day. Thanks!

2
retention
Partner - Platinum
1 year ago
E
Active Contributor II
Eleanor ShadowActive Contributor II
asked in Lists, Segments, and Profiles
I have three lists that I want to merge, and assign two different flows to it.

Hello! I’m quite new to Klaviyo and, since my previous provider had a different system, I made a mistake when setting up my lists.I currently have:one list for new subscribers with a discount code one list for new subscribers without a discount code a regular, “main” Marketing list (where everyone would have been directed to before Klaviyo, once they went through their welcome series)Having understood this to be “wrong,” I now wish to have just one single marketing list, but with two Welcome Series flows (one with a discount code, one without).My questions are:How do I add the present Discount and Non-Discount Welcome Series flows to my main Marketing list (since they are currently in the other two separate lists I want to delete) How do I change the flows to point to my Marketing list instead of the current discount and non-discount lists I wish to delete? Is it safe to delete those lists I’ll no longer be using after redirecting all new subscribers to the main list?I hope I’ve explai

5
ebusiness pros
Partner - Silver
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles
How to set up abandoned cart pop up for non openers?

Hi We all send abandoned cart emails. However as open rate is not 100% should we be looking at creating a non opening segment and serving them with an abandoned cart discount pop up..? and if so what is best approach? Thanks

3
Kylie W
Partner - Silver
1 year ago

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