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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,517 Topics
  • 4,331 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1517 Topics
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Contributor I
deadondesignContributor I
asked in Lists, Segments, and Profiles
updating email contact

Hello,I am simply trying to update a email in my AnaClare list from this email karenchill@charter.net to this email  hillkarenc@gmail.com and it is not saving? I also tried to create a new user with this email hillkarenc@gmail.com and merge the other email into it and it didn’t work. it’s a simple task that is not working?  

3
stephen.trumble
Community Manager
2 years ago
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Contributor I
DRMaxContributor I
asked in Lists, Segments, and Profiles
Customer segment best practice

Hi Experts,I would like to set up segments in Klaviyo that all contain the buyers of my different Shopify products (1 product per segment).In the segment creator, however, I found two ways to do that:Fulfilled Order with an item selected Ordered Product with a product selected Which of these is the best practice, and how can I make sure that only people end up in the segment that really bought the product? Refunds and cancelled orders should not stay in there (this was an issue I had with my last email tool).Thank you!Max 

3
D
Contributor I
2 years ago
M
Contributor I
mortenkuskContributor I
asked in Lists, Segments, and Profiles
Creating a VIP List Invitation

HiWe have a newslist and is in the process of building af VIP list, that we will invite the most engage subscribers to.We have an invite flow that is triggeret if they meet certain criterias. But we want them to do an active accept of the invitation, click on a button or something like that. It should be as easy as possible.I’m looking for at good solution for this case. Anybody in here that have build something similar?With regradsMorten 

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Dov
2 years ago
R
Contributor I
roblarkinsContributor I
asked in Lists, Segments, and Profiles
Form+List: Send form content to list contact on submission

I have a Contact form that is connected to a list. I’ve indicated in the list setup the Contact Email address for the person that manages submissions to this list to reply. Is there a way to set up a flow for when someone submits their info, to send the form data to the Contact Email address assigned to the list? I’m sure I’m missing something relatively simple, but I’m not seeing the solution in the flow options. TIA. Does it need to be a flow or is there a setting somewhere that should automatically forward to the indicated list Contact Email?

3
David To
Klaviyo Employee
2 years ago
C
Contributor I
CharlieovenContributor I
asked in Lists, Segments, and Profiles
How do I label my customers to put them on a list together?

I sell at events so not many sales link to Shopify.  I can’t figure out how to create a list of customers.  Any ideas?  Thanks,

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alex.hong
2 years ago
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Contributor I
z100Contributor I
asked in Lists, Segments, and Profiles
Datagrid View in AirTable to email list in Klaviyo?

Hi - I run a small distribution company. Every week, I have ~5 new products that appear in a view stored in AirTable that shows product name, release date and price. AirTable gives me the ability to send an email to a distribution list email address out at a fixed interval, like every monday at 9am, with the items listed in this grid. I’d like to be able to store and send this email to my Client List in Klaviyo but I’m not sure the integration exists? I have integrated with Zapier but all I can see is adding contacts to Klaviyo from a table in AirTable. Right now, I can’t really see who is opening the email, what they are clicking on, etc…Is there a way to email a list as in a distribution list within Klaviyo? Any other suggestions on how to automate?

3
Dov
2 years ago
S
Contributor I
SteveHContributor I
asked in Lists, Segments, and Profiles
Which Engagement Track segments to use?

I have a query regarding Engagement Tracks and the Daily, Weekly and Monthly categorisation.I’ve re-read this article 2 or 3 times:https://help.klaviyo.com/hc/en-us/articles/360037527052-How-to-Create-a-Sending-Schedule-Based-on-Email-EngagementDo I make the decision to send daily, weekly or monthly and then set up the Tracks? Or do I have to set up Tracks A-E for every category? Then how do I use the track segments?I'm confused...

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R
Contributor I
2 years ago
D
Contributor I
DGreefContributor I
asked in Lists, Segments, and Profiles
Automate subscribers joining lists

Hi guys. I have made four new welcome flows which are variations of my main welcome flow. I did this so that I can track where people of coming from (ie Insta sign up, colab signups). These subscribers then join a list just for that sign up and flow but as they come to the end I want to add them to my main newsletter list. is there an automated way to set this up plus a way to then stop them receiving another welcome flow when they join my newsletter list? I have seen on here ppl suggest downloading CSVs etc but that seems like a lot of additional handling to me. 

1
alex.hong
2 years ago
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Contributor I
CourtneyAcostaContributor I
asked in Lists, Segments, and Profiles
When exporting a list/segment to csv to import to another list, why WOULDN'T I want to include all categories? (Klaviyo ID won't map to next list.)

When exporting a list/segment to csv to import to another list, why WOULDN'T I want to include all categories? (Klaviyo ID won't map to next list.) For reference, I have a main Klaviyo account, but now am shifting to a country specific one, so I need to take all US profiles, export them from the main list and then import them to the US Klaviyo list. And I don’t want to lose any data/info. I first tried to export all categories, but when I was importing them to a new list, the Klaviyo ID didn’t have a box to check or similar item to use. It wasn’t mapped. Can someone help explain this? Do I just import everything except the Klaviyo ID? Is it because each person has a different Klaviyo ID under each Klaviyo account?  

2
Taylor Tarpley
Community Manager
2 years ago
E
Contributor I
eCommGuyContributor I
asked in Lists, Segments, and Profiles
Mass Unsuppression

I mistakenly uploaded the wrong Soft Bounce segment to the Suppression List to the tune of about 8k customer records.  Is there a way to mass unsurpress without going record by record and manually unsurpressing?

2
retention
Partner - Platinum
2 years ago
S
Active Contributor I
SharonSTPActive Contributor I
asked in Lists, Segments, and Profiles
Storing input fields from website into Klaviyo Profile

Does anyone know if it’s possible to store an input field on our website (shopify) into the user’s Klaviyo profile as a custom field? For example say on our shopify product page (not a klaviyo sign up form) there’s a input field called ‘foo’ where the user enters free form text.  We want to take the value of the input field ‘foo’ and save it as a custom property in the user’s Klaviyo profile with every key press as the user is inputting values into the foo input field (ideally with a straight javascript call to Klaviyo on the product page without the use of any custom built apps).  

1
alex.hong
2 years ago
K
Contributor I
kenw232Contributor I
asked in Lists, Segments, and Profiles
Get all profiles in a segment via API

Is it possible to get all the segments only?  I only see I can get lists with https://developers.klaviyo.com/en/reference/get-lists ?  Am I missing something? 

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Dov
2 years ago
C
Contributor II
californiamattContributor II
asked in Lists, Segments, and Profiles
Is it possible to combine multiple segments?

I see you can combine multiple lists into a segment but what about combining multiple segments?Thank you!

2
C
Contributor II
2 years ago
K
Contributor I
kenw232Contributor I
asked in Lists, Segments, and Profiles
Do lists include all segments?

Hi, I have some questions. Are segments always under lists?  So lists are the root, then segments have profiles from lists?So if all my profiles are in all lists, then that automatically includes all segments too?  Is that true?In other words can a profile be in a segment but not in a list? Thanks.

1
Spark Bridge Digital LLC
Partner - Gold
2 years ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Lists, Segments, and Profiles
Creating segments but there are data descrepancies

Hi, Im trying to create segments based on web actions. So for example for jewellery customers I have created a segment for jewellery views, a segment for add to basket, and a segment for buyers. I would have assumed there would be loads of views, a lot of add to baskets, and a few sales. but this isnt the case. If we have had 373 jewellery buyers, why is there only 52 jewellery add to carts ( I havent excluded purchases from this segment)? and again with views how do we only have 132 jewellery views? Also we just had an order with someone who is on our klaviyo database and bought a kimono. Ive just checked but they are not added to our kimono buyer segment. I know for a fact that they bought something from the kimonos&gowns category, so why do they not get added?  instead they get added to potential buyers?  is there a way that i can stop this data decay? Thanks :) 

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A
Problem Solver I
2 years ago
E
Contributor I
elainContributor I
asked in Lists, Segments, and Profiles
Why are customer photos appearing automatically?

we have recently migrated to klaviyo and a customer has contacted us to ask why her photo is suddenly appearing on her account info. without any activation / permission from her. thanks, Elain

3
E
Contributor I
2 years ago
S
Contributor III
ScottCodesContributor III
asked in Lists, Segments, and Profiles
Can you create a segment in 1 account based on another account?

We have 2 accounts in klaviyo (both accessible from the same user accounts).We’d like to be able to email everyone in “Account A” but not if they are also in “Account B”.Is there a way to do this?We’ve tried:When we try to create segments in “Account A” it of course is not aware of any profiles in “Account B”.   The two accounts seem unaware of each other. We’re trying to avoid having to manually export all email addresses from  “Account B” and importing into “Account A” every time we send a campaign emailAny suggestions please?

2
S
Contributor III
2 years ago
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Contributor I
tyler0032Contributor I
asked in Lists, Segments, and Profiles
new leads are not transferred

Hi all,  i have a zap in zapier that should transfer new fb leads to my list in Klaviyo. it was working since yesterday. but it stopped suddenly. i checked the task limits in zapier, contact limits in klaviyo, and I’m not close to the limits. i made a new zap but it didn’t fix it. does anyone has any suggestions?

2
retention
Partner - Platinum
2 years ago
P
Contributor I
picaflorContributor I
asked in Lists, Segments, and Profiles
confusion with the active profiles

Hi!! I am new to managing this tool, I am performing the mailchimp migration but the lists still do not appear, it has been in synchronization for more than a day but no contact appears in my lists.On the other hand, when I opened the account in 2021, I made a bad migration and today I have 27,000 active profiles that I want to delete, because they are contacts that have no affinity with my company, is there a way to do it? I am very confused between profiles and lists and segments, can you help me?

1
Dov
2 years ago
P
Contributor I
pankajContributor I
asked in Lists, Segments, and Profiles
Unsubscribe date in export

I’d like to have unsubscribe date in the list of columns in the export file. How can I get in the export CSV file for any list or segment?

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Mailbox Manny
Partner - Silver
2 years ago
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Contributor IV
lorenmnContributor IV
asked in Lists, Segments, and Profiles
How to use the latitude location parmeter

My client has a database spanning both northern and southern hemisphere. We need to segment based on hemisphere. I’ve tried using the latitude and it seemed to work but when I looked closer, it hadn’t.Why is the parameter even there if it doesn’t work? How can I create these segments?

4
L
Contributor IV
2 years ago
L
Contributor IV
lorenmnContributor IV
asked in Lists, Segments, and Profiles
Non subscribed segment

I’m trying to create a ‘non subscribed’ segment but omitting those who have received an abandoned basket email in the last 10 days OR are about to received an abandoned basket email.What parameters should I be using?

2
L
Contributor IV
2 years ago
R
Contributor I
RiccardodgContributor I
asked in Lists, Segments, and Profiles
Send specific URL to email contacts

Hello everyone, I would like to ask if there is a way to send to each address of a mailing list, a specific URL from a CSV file containing an X amount of URLs. The final outcome would be each email address receiving an email with a unique and personal URL. Thanks in advance!

1
retention
Partner - Platinum
2 years ago
JessFosnough
Expert Problem Solver IV
JessFosnoughExpert Problem Solver IV
asked in Lists, Segments, and Profiles
Profile Updated vs Last Active

Can anyone help me understand the difference between Profile Updated and Last Active?I realize that many times, the day/time stamp will be the same - if a subscriber opens an email, the Last Active and Profile Updated will both reflect the time the email was opened.I’m wondering - is there any case where they could be different? For example, at our brick & mortar retail stores, employees can update a customer’s information using the list’s subscription landing page - and I thought perhaps this would be recorded as Profile Updated, but NOT Last Active.  However, in my own tests, this does not seem to be the case; both fields continue to be the same. This leads me to more questions:1 - If Profile Updated and Last Active are always the same, why are both included in a subscriber’s profile?2 - If they are not always the same, why can I export Last Active, but not Profile Updated?Any information is appreciated! Thank you!

3
stephen.trumble
Community Manager
2 years ago
A
Contributor IV
AliceCContributor IV
asked in Lists, Segments, and Profiles
Add custom property to property drop down in segment definition

Hi Guys, Can you add a custom property to this property drop down? The blue plus suggests you can however i can’t seem to generate a working segment, always has zero customers in it. I want to create a a property around “product_type” however it doesn’t work...any suggestions? FYI I’m a Shopify user. Thanks!    

1
Dov
2 years ago

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