Real Stories, Real Success with Lighthouse Keeper's Pantry
Learn about the profiles in your account as well as how to create lists and segments.
Here is a screenshot of the information that I am missing from all my customer records. Can you help me to identify the issue causing this and how I can resolve it. Thanks
Good Day Everyone, I recently completed a migration from ActiveCampaign to Klaviyo. Here’s the problem though: A few weeks before starting the migration I deleted the unsubscribed and bounced subscribers from ActiveCampaign. Then, I cleaned and verified the Master List and imported it to Klaviyo (this list contains all the active subscribers we had on ActiveCampaign...around 170’000 subscribers) What I noticed is that Shopify added new subscribers to the Klaviyo account (I suppose it also included these people who unsubscribed and extra profiles who are not active anymore) Question is: How can I delete ALL the profiles who are not included in the “Master List” (the master list is 170’000 subscribers and the total number of profiles is 230’000 subscribers...I need to delete 60’000 subscribers) Is there a particular procedure I can follow to make it happen? Thanks in advance.
Hi there! It seems that Klaviyo has a default block list to prevent spam traps from being added to a mailing list but I’m having trouble finding a list of what emails we should avoid during testing the Identify API. I’m building an integration between one of our other platforms and Klaviyo, and the payload that other platform sends has a user email along the lines of user+23432432@example.com. Tests sent from that platform do not make it into Klaviyo via the Identify API, presumably because the address is clearly “fake”. Is there a list of known email domains or structures that are filtered by Klaviyo? And is there any way to toggle this filter? It would be helpful to accept any email during development, especially if we have less control over what the test email looks like.Thanks in advance!
I’ve created a landing page to make customers integrate specific lists but they don’t go into these lists when there are subscribing.
This is the API:https://developers.klaviyo.com/en/reference/update_profileI want to delete a custom tag from a certain profile via API.Delete, not set to blank or null.(In the legacy API, I managed to use the “$unset” successfully.)
I would like to segment consumers who have bought a product more than once (for example a bottle of oil), but always changing the region of the oil producer. How can I accomplish this segmentation? Than you all!
Hello,Thanks to the new API I can easily get and filter all profiles, but there is no information in response if a profile is suppressed. Is there any way to get suppressed profiles or check this?
Hi everyoneI want to create a webhook to unsubscribe the email from klaviyo. This webhook will call api to magento2 with parram is the mail has unsubscribed. And then the email will update in magento with status : unsubscribe like klaviyo.So please help. Thanks.
Hello, I have a few customer profiles in Klaviyo with some order details that I would like to be changed. These order details are mainly build up through testing the Shopify shop before we went live. Ideally I would like to delete the order details for a group of specific customers (test group) and keep their profiles.I tried to delete the customer in Shopify to see if this would affect the order history in Klaviyo, but it seems to have no effect.Probably my line of thinking is not how it should, so please advise what you’d do.What happens when I delete these profiles from Klaviyo and when they return as customers? What does this do with the historic order details?Many thanks,Wouter
Hi, I have a shopify markets account with multiple shops (URLs) under it. When someone checksout, they are automatically added to email marketing (unless they uncheck this themselves). Now I would like to add these customers to the general newsletter list (divided by country). As these are multiple lists, I cannot link this to one particular list via intergrations. I have already created segments so that everyone who accepts marketing is divided by country. Now I would like to create a flow where I indicate that when a customer accepts email marketing via the checkout, they are added to the general email list. Unfortunately, I cannot find this option when setting up a flow. Is there another way to automatically add these customers to the general list? Thank you in advance!
I recently collected data on a group of consumers. I have the data in an excel CSV. Two of the questions results in multiple answers (ie. favorite brands and favorite activities). Ideally I could create a custom property for “Brands” and “Activities” and they could have multiple values populated for each in their profile. I’m not seeing this as an option when uploading my contact data into Klaviyo.Any solutions to allow for multiple values in one custom property?
Hi there,Is there a way to change the Manage Preferences default link or do I just create a text with link and just make it universal? Thanks!Edil
I’m trying to remove globally suppressed profiles from a list automatically. I know how to do this manually and have done it recently, but I wanted to find out if there’s a way to do it through an automation or in any other way so that I don’t have to go in and do it myself. Thanks in advance!
Hi Community,Don't you think that additional functionality to change OR to AND without deleting line would be something that could make building segments much faster?Many times I have segment build with OR operator and switching it to AND would be so easy and straightforward to build new segment with totally different assumptions.
What happened to the list growth sources chart?
Hello,I’m a Klaviyo paid subscriber and have 1 list, the default “Newsletter” list. This is connected to Shopify and auto syncs subscribers who opt-in either via Shopify at checkout or via the Shopify sign-up forms. In addition, I have a Klaviyo sign-up form that also populates the list.In addition to this we have IRL physical events that people will register for external to Shopify. These event attendees may already exist in our main “Newsletter” list from Shopify, attending a prior IRL event, or otherwise wanting to subscribe.I want to be able to subscribe the event attendees to the “newsletter” list, however, I want to add a tag that specifies which event(s) or which years they’ve been part of. The issue I’m facing is this:User email1@gmail.com attends NYC2021 IRL event and consents to subscribing to email. We import email1@gmail.com and add a tag of NYC2021 so far, so good. User email1@gmail.com attends NYC2022 IRL event and checks that they consent to subscribing to email once a
Hey guys, We have a custom form on the website and collecting both email and SMS there. Our main goal - do 2x opt in for SMS but 1x single opt in for emails. Email is set to list A. This is a 1x opt in list.SMS is set to list B. This is a 2x opt in list. So when you optin to both, you'll still receive two 2x optin requests coming from the 2nd (SMS) list. And btw, the same way Klaviyo's multi-step form works. I am wondering if there's any way we can avoid sending the 2x optin email I this case as this is a bit too much when a customer receives 2 messages (one for email and another one for SMS) . So we want just send an SMS, especially given SMS 2x opt in P.S. If we use the same list for email and SMS, we need to set it as 2x optin and when somebody enters both fields, they'll still receive 2 messages. Thanks for any help!
Solved..
At present we have a pop up to with second step to ask customers for product type of most interest however if we could also allow the customer to select their favourite brand then this would allow us to send them more relevant emails. As we use Shopify this would be the product vendor name. Does anyone know how I can make this happen? Thanks
Dear Guys, i hope you can help us with an extremely important issue as we are in the midst of an litigation with a prosecutor that now reached cease-and-desist declaration against us to avoid any further mails being send to him. The accusation in general contains the point that he a) reproached us that we send him an unwanted double opt in mail (which is impossible to proof how typed in a mail adress into one of our signup funnels) and b) that our double opt in mail contained promotional aspects that is against German law (which is not the cause). The whole claim is really fraudulent but the court declared the cease-and-desist declaration, that we are not allowed to send ANY mail to the customer anymore. As we could blacklist the mail address for sendouts through all our flows, Klaviyo claimed now that they are unable to avoid a sendout of a double opt in mail to the customer if his email address would be typed in in any given sign up form again. And this double opt in mail would then
Hey guys,Another question about segments here (: How do you remove certain users when creating a segment? For example, I created a segment that include 100 users who have been ACTIVE ON SITE. Now 30 of these users have also made a purchase and I want to exclude them from my segment. They already have there own segment called MADE PURCHASE but I dont know how to remove it, is this possible? It seems im asking for something relatively easy but I can’t seem to find a way to do it. Thanks
Hi Everyone! Newbie here. So I created a QR code which links to a subscribe page in Klaviyo. To make it simpler and easy for our target subscribers, I included an offer in the success page. Is there a way for us to limit the success page only for customers that have newly signed up? So if they signed up already, the coupon code won’t pop up? thank you!
Has anyone found a good way to create a segment of users who have received emails by tag? For example, I am trying to find customers who have received a certain number of customer service notification emails in the last 14 days. We tag all of our CS notification emails with the tag “CS notifications.” There’s no “tag” property that I can filter the Received Email event by, and we send a lot of CS notifications each week, so it would be a huge pain to have to go in and add each email by campaign name one by one.
I wonder if anyone can help with the best Segmentation Strategy to use to increase revenue from Klaviyo, any advice tips, best flows or segments to create will be appreciated.Thank you
