Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,145 Topics
  • 3,159 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1145 Topics

Z
Contributor II
zireContributor II
asked in Lists, Segments, and Profiles

Update profiles via API csv upload?

Hey guys I saw option to upload csv manually with new data for profile updates, but is there any API option to do that. Like I post somewhere csv with new updates on profile via API?

5
David To
Community Manager
25 days ago
J
Contributor II
jyl912Contributor II
asked in Lists, Segments, and Profiles

How to create a confirmation page for Mother's Day opt-outs

I’m trying to create a newsletter giving customers the option to opt out of Mother’s Day emails. I’m following the directions in this article: https://help.klaviyo.com/hc/en-us/articles/5495696206363#create-a-segment-and-exclude-it-from-holiday-sends3 However, it doesn’t tell me how to create a landing page for the opt-out confirmation. I have Shopify but am not versed in code. Where should I direct the customers when they click the button to opt out?

5
D
Contributor III
5 months ago
E
Active Contributor II
Eleanor ShadowActive Contributor II
asked in Lists, Segments, and Profiles

I have three lists that I want to merge, and assign two different flows to it.

Hello! I’m quite new to Klaviyo and, since my previous provider had a different system, I made a mistake when setting up my lists.I currently have:one list for new subscribers with a discount code one list for new subscribers without a discount code a regular, “main” Marketing list (where everyone would have been directed to before Klaviyo, once they went through their welcome series)Having understood this to be “wrong,” I now wish to have just one single marketing list, but with two Welcome Series flows (one with a discount code, one without).My questions are:How do I add the present Discount and Non-Discount Welcome Series flows to my main Marketing list (since they are currently in the other two separate lists I want to delete) How do I change the flows to point to my Marketing list instead of the current discount and non-discount lists I wish to delete? Is it safe to delete those lists I’ll no longer be using after redirecting all new subscribers to the main list?I hope I’ve explai

5
ebusiness pros
Partner - Silver
7 months ago
B
Contributor I
BJDContributor I
asked in Lists, Segments, and Profiles

Segment not populating profiles for subscription cancelled orders

I’m pretty new to Klaviyo and I am trying to set up a segment of customers who have cancelled their subscription box orders. The only profile it is populating is my own test cancellation and not the actual customers who have cancelled. Here is a screenshot of how I set it up. Can anyone give me tips to get it to populate correctly? 

5
Taylor Tarpley
Community Manager
5 months ago
M
Contributor IV
MaggieContributor IV
asked in Lists, Segments, and Profiles

Suspicious Number of New Subscribers

Oh, that they were real….that would be awesome but unfortunately, the uptick in subscribers yesterday does not correspond with an uptick in website visits or social media posts and some of them look suspicious. Is there a way to tell which ones are real?They were also all added over the course of three minutes.

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essenceofemail
Problem Solver II
6 months ago
S
Contributor I
SocialshineContributor I
asked in Lists, Segments, and Profiles

Disable option to opt out

Hi everyone! How do you turn off the posibility to opt out of certain emails? We want customers to be able to opt out of newsletters, but not out of the emails that are needed for their subscriptions. We offer a meal plan. We'd want to make sure they do receive the delivery confirmations, updates to their menus etc. 

5
ebusiness pros
Partner - Silver
5 months ago
D
Active Contributor III
dgibbsActive Contributor III
asked in Lists, Segments, and Profiles

Segments with "Contains" instead of Equals and other hardcoded limitations

There are a few of these hardcoded qualifiers in the segment builder.I would love for it to be a selection box of equals, contains, starts with and other common options for filteringSimilarly, the ability to select multiple values in one section rather than adding multiple lines for each productname from a list. I had a similar issue with Date based fields. I can choose if the date was between 5 and 10 days AGO but I cannot select a segment with a date field that is in THE NEXT 5 to 10 days. I can select a group that is within the next 10 days, but there isn’t even an option to add an exclusion to say “not to include” people who are within the next 5 days to get me the segment I was after. I understand that these hardcoded limiters on the segment builders are not necessarily a quick fix, but is there maybe a way to build segments with raw SQL code to cover for these gaps in the system until the hardcoded limitations are expanded? Thank you,Don

5
David To
Community Manager
24 days ago
M
Contributor I
mirarozContributor I
asked in Lists, Segments, and Profiles

Segment for profiles that don't open marketing emails

HelloHow can I create a segment of all subscribed profiles that have not opened any marketing email in the last 3 months? Or have not opened the last 5 marketing campaigns?Also, if that profile has opened transaction emails from the shop, but did not opened the marketing email, I still want him to be on that segment.Thanks

5
David To
Community Manager
4 months ago
N
Contributor I
Nat99Contributor I
asked in Lists, Segments, and Profiles

Manually Add profile to the repeat buyer segment

Hi there! I recently migrated from Mailchimp and we replatformed from Squarespace to Shopify. This means that our prior customers order information did not migrate over and when I navigate to the repeat buyer segment in Klaviyo it is not accurate. I want to manually add the profiles of my repeat buyers to this segment but I am not seeing the option. Is there a way to manually add profiles? Thanks,Natalie 

5
Omar
Partner - Platinum
1 month ago
CKeast
Contributor IV
CKeastContributor IV
asked in Lists, Segments, and Profiles

Refer a Friend: Sending a reward email based on a custom profile property

We are building a Refer a Friend program using a combination of Shopify, Jotform, Zapier, and Klaviyo. We are at the point where we need to send a reward code (via Klaviyo) to the referrer once the referee has made their first purchase. We have the referrer’s email address set up to be added to the referee’s Klaviyo profile as a custom property (from Jotform to Klaviyo via Zapier). What we can’t figure out is how to pull the referrer’s email address from the referee’s custom profile property in order to trigger the reward email to the referrer. Any ideas?

5
CKeast
Contributor IV
2 months ago
A
Contributor I
Active EliteContributor I
asked in Lists, Segments, and Profiles

Re-subscribe link

Is it possible to create a link that allows people on the current subscriber list to confirm their subscription? ThanksAmanda

5
Taylor Tarpley
Community Manager
6 months ago
Adam Ragsdale
Partner
Adam RagsdalePartner
asked in Lists, Segments, and Profiles

Email Verification/Validation Software?

Hello Klaviyo Community!  Does anyone have experience and/or feedback you can share on email verification solutions? For brands that are still using single opt-in, I need a solution to clean and remove typos, spam traps and other risky addresses.  I’ve used Neverbounce in the past, but I know there are several options such as Zerobounce, Kickbox, Debounce, etc. Can you please share any experience and/or recommendations for the best solution?  Thanks in advance! Adam

5
ebusiness pros
Partner - Silver
6 months ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Lists, Segments, and Profiles

Historical Data from Shopify in Klaviyo

Hi Klaviyo Community, I have an instance where a Shopify store was used for B2B sales. This Shopify store is no longer serving B2B, as a new tool is being used for the B2B part of the business and we want to use Klaviyo - Shopify for DTC.  However, we are price conscious and signed up to the free plan as we would like to generate an income from e-mail marketing before signing up for the paid version.  When creating our Klaviyo account, naturally Klaviyo synced with the Shopify store and historical data was pulled through (over 1,200 profiles) which obviously meant we no longer qualify for the free plan.  However, the vast majority of these profiles aren’t relevant as they’re B2B and not DTC.  What would be the best way to approach this?  Should we add tags to the B2B profiles on Shopify and remove profiles with those tags from Klaviyo or how would you suggest we go about this?  Ultimately, we don’t want the B2B profiles to sync with Klaviyo as they aren’t relevant to the DTC part of ou

5
L
Problem Solver III
5 months ago
E
Problem Solver I
eCommetryProblem Solver I
asked in Lists, Segments, and Profiles

Why is Klaviyo finding fewer profiles in my segment?

Hi, I have a quiz as part of my Welcome Series, and I’ve created conditional splits that send subscribers down different, personalised paths based on their results.As part of my Post Purchase flow, I’ve created segments of subscribers based on their result of the quiz. What I’m noticing, though, is that the segment has a smaller number of subscribers than those going through the different paths in my Welcome Series. Why is Klaviyo finding fewer subscribers for the quiz results in my segments than the subscribers that go through my conditional splits in the Welcome Series?

5
Brett_Gatsby
Problem Solver III
4 months ago
stam_marko
Problem Solver III
stam_markoProblem Solver III
asked in Lists, Segments, and Profiles

Custom Property Tag Link That Redirects to Preference Page

I am trying to tag a customer WHILE redirecting them to their preference page.I use this as my link:{% update_property_link 'profile_property' 'property_value' 'redirect_link' %}And, I want to redirect to the preference page.So, I added the Preference_page link in the code, like this:{% update_property_link 'LatestXP' '5' '% manage_preferences_link %' %}(Basically asking how’s their latest order, tagging with the appropriate number and redirecting them to their preference page.) That being said, when I send a campaign to my email (not preview!), I get this error:——This page isn’t workingmanage.kmail-lists.com sent an invalid response.ERR_INVALID_REDIRECT——QUESTIONS1. Is it possible that I need to redirect to a specific link instead of a dynamic one?2. Is it possible to find a static url for the preference page (even if that means that they have to fill out their email) ?Thank you! 🙏

5
ebusiness pros
Partner - Silver
3 months ago
D
Contributor IV
DRACONESContributor IV
asked in Lists, Segments, and Profiles

Segment for customers coming from a specific form

how can I segment costumer in my list coming from a specific sign-up form?

5
D
Contributor IV
4 months ago
G
Partner
garymgordonPartner
asked in Lists, Segments, and Profiles

I was testing and tried subscribing with the same email address a few times, and it appears blocked.

I was testing and tried subscribing with the same email address a few times, and it appears blocked.So when I try to test signing up, receiving the email confirmation, and initial email, etc., etc., after I entered the same email address a couple of time, I am not longer seeing that email address able to become subscribed, nor do I receive any emails from Klaviyo.If Klaviyo is flagging these as spam, is there a way I get (from within my dashboard area) unmark them as spam so they will work again? If not, what can I do to correct this?And, what can I do to use the same email address to register over and over for testing purposes? What can I do?Please let me know.Thanks,Gary

5
Omar
Partner - Platinum
1 month ago
J
Contributor I
jorgehostaletContributor I
asked in Lists, Segments, and Profiles

Export CSV order value

Hi,  How can I export a list CSV with this information: Order value  It allows me to export First name, last name, city etc.. but not order value.  Hope to hear soon from you,  Regards

4
marissanunez
2 years ago
L
Contributor I
losmados1Contributor I
asked in Lists, Segments, and Profiles

Why are my Contacts going into Profiles instead of a List?

HI everyone, I cant figure out how to manage new emails not ending up where I want them to. Buyers of products ends up in profiles where I can not do anything with them, or can I? Created a list for new emails to drop in and a exit intent popup and noticed that some emails still ends up in profiles rather than the list… how can that be if the setting is made to push them to the list? How to transfer all emails from profiles to a list for further campaigns?Example:as you can see there should be 15 people in the list already but there are only 5 and all of them are buyers, not just those who entered email in popup.  Thank You, I would really appreciate your help.  

4
P
Klaviyo Employee
2 years ago
vitbarreto
Problem Solver I
vitbarretoProblem Solver I
asked in Lists, Segments, and Profiles

How can a profile that bounced also open a campaign?

I was following the instructions on the topic “List Cleaning” and there was the suggestion to create a segment of soft bounces (ex. 4 soft bounces all time), for further suppression. I noticed that one of the contacts had 4 bounces, but also had opened the very same campaigns. How can that be? I got confused…I seems that the suggestion to suppress those profiles would not be a good idea. The profile I examined, after all, did open the campaigns.

4
vitbarreto
Problem Solver I
2 years ago
M
Contributor IV
mattelustraContributor IV
asked in Lists, Segments, and Profiles

Why did my Manually Imported List from a CSV Disappear?

I uploaded a csv of about 30 contacts when I created my Klaviyo account. I confirmed they were all there, then cancelled my MailChimp account. I logged into Klaviyo today and the profiles were all gone. Hopefully these are recoverable?

4
M
Contributor IV
2 years ago
M
Contributor I
Mike_HakopyanContributor I
asked in Lists, Segments, and Profiles

How can I add old contacts to my new list?

Hi,We have a client who we plan on setting up on Klaviyo for email marketing.  Our client has a contact list of over 70k people from his previous business.  He’d like to use that list for his new business email marketing.  What’s the best approach to email and ask the old list of contacts to join the new list?  We obviously don’t want to spam these people but we do want to be able to reach them and ask them to sign up if they wish.We’ve thought about snail mail, and the client’s not into that idea.  We appreciate some guidance and best practices on this. Thank you.

4
MikeH
Problem Solver II
2 years ago
S
Contributor I
Sandra BMContributor I
asked in Lists, Segments, and Profiles

How can I add Custom Properties to Profiles that are older than the Klaviyo integration

Hi Community,I’m struggling with custom Properties. Maybe it’s to obvious to find? Would be nice if someone can give me an idea.Situation: We use Shopify for 4 months and Klaviyo Integration since couple of days.I want Klaviyo to add the customers first purchase date as profile property enrichment. This works like a charm for contacts who placed orders after Klaviyo was integrated into shopify. I want to add that custom profile property to all Klaviyo profiles that we collected before the Klaviyo integration and here i’m stuck. I don’t know how to specify the contacts, nor how to get the date and write it to the profile.Any help appreciated.Thanks in advance.

4
S
Contributor I
2 years ago
M
Contributor II
mchuContributor II
asked in Lists, Segments, and Profiles

What's the best way to clone or duplicate a segment?

Hi all,  I have a segment (not list) of 13K subscribers that I want to subsegment further by email “starts with”. I want to send to groups of ~500-600, so for the first batch, I started creating a segment “email starts with aa” or “email starts with ab” or “email starts with ac” all the way up to “email starts with am”. I feel like this is a very error prone way. What’s the shortcut / best practice?Thanks!!

4
M
Contributor II
2 years ago
M
Contributor I
marielvbContributor I
asked in Lists, Segments, and Profiles

How can I remove a tag to a single contact

I have a main list including contacts with a tag « english » (anglophone people). Someone speaking french has been mistakenly tagged with english. I would like to remove the tag so that he can stay within the main list and receive our emails in french. I don’t see an option anywhere. The only thing I’m able to do would be to plain simple delete the contact and manually re-add it to the main list, without the tag. It’s not optimal though, is there any other way to simply remove the tag to that contact?   Thanks for your help! 

4
David To
Community Manager
2 years ago

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