Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,148 Topics
- 3,166 Replies
Hi all, We have an issue where we have a very large contact list, however, are only actively emailing a small portion of them. Is there a way, within the Klaviyo UI and not through API, to automatically suppress profiles that have been inactive for 30+ days, so we don’t get billed for them? Thanks
I’m having a problem where every email in my system says “Email - Never subscribed”, but they have subscribed and opted in. Does anybody know why it does this? How do I fix this? Also, why is it allowing me to send emails and still have this tag on it? I’m just not understanding what happened. This wasn’t an issue a week ago.
Hi There, can we please get a huge Suppress button on profiles?Manually suppressing a person is incredibly convoluted in Klaviyo currently.Sometimes we naturally want to accomplish tasks from a profile context as well - right?And because manual unsubs occur rarely, you waste 5mins trying to accomplish it, then 5mins googling it - EVERY TIME!Hope that makes sense. Cheers
When importing contacts into Klaviyo via CSV import, is it possible to skip contacts that already exist instead of overwritting their data
When importing contacts into Klaviyo via CSV import, is it possible to skip contacts that already exist instead of overwriting their data? It seems the only option at the moment if contacts already exist in Klaviyo is that any mapped fields will be overwritten my new data from the CSV file. Is there any option to skip/exclude contacts that already exist without having to mash the list in advance in Excel?
Hi!I’m very new to Klayvio and seem to have synced up the “Newsletter” list in Klayvio with my Shopify account successfully. However, I haven’t switched over from my current ESP yet. In prep, I imported a “suppression” list to Klayvio. I wanted to ensure this list will be kept current when contacts unsubscribe from today, so I “unsubscribed” in my current ESP to test the functionality in Klayvio. I am “not subscribed” in Shopify, but for some reason that hasn’t synced over to Klayvio and I’m still on the “newsletter” list and appear as “subscribed” in the user profile on Klayvio.Any help would be greatly appreciated. Thanks so much!
Hi - We are new to Klaviyo and are just setting it up, have integrated with our Magento store as well as Mailchimp. There are now 2 lists created in Klaviyo - one from Mailchimp and the other named as the default Newsletter which is syncing from Magento.However, Mailchimp has not been synced with our store for about a year so there may be issues with unsubscribed contacts not synced between the 3 platforms. We have been using Mailchimp to send newsletters without the store sync.This would make the Mailchimp list up to date with the contacts who have unsubscribed, but not our Magento store.We have some questions:How can we make sure we will not be contacting anyone who has opted out from any list?Should we merger the 2 lists to create a Master list?The default Newsletter list is much larger than the Mailchimp list - is there a reason for this?Should we delete all lists or the account and start again so we have a clean contact listThank you in advance.
We have a very good customer who’s email has been flagged as suspicious email so has continued to be skipped since March. How do I clear the “suspicious email” tag on her profile?? She isn’t receiving anything from us including abandoned cart and thank you emails.
Manually suppressing a profile in Klaviyo is pretty simple. To manually unsubscribe someone from all emails sent by Klaviyo, navigate to Profiles > Suppressed Profiles > Add Email Address. Enter the email address and select Add Email Address. This method is what we’d recommend for suppressing a single profile at a time if, for example, a customer requested that you remove them from your list. If you are looking for more information on how to suppress multiple profiles at once for list cleaning, check out our article on how to identify and suppress unengaged profiles.If you have any questions about this process, post below and let’s discuss!
Hello everyone,I want to edit the body text of the subscription confirmation email as I need a german version of the text.Confusingly, I cannot edit the body text. Its just not possible to click on the section that shows the text. Any ideas what can I do to change it?
If you’re importing a list into Klaviyo, proper formatting is very important. I wanted to share some of the most common issues with importing lists and some troubleshooting tips on how to fix them. Check that:Your file is a .csv (comma-separated values) file. If you’re in Europe, your spreadsheet software may export .csv files using semi-colons “;” not commas “,”. You can change this by going to your devices regional settings > advanced settings and changed the symbol used to separate lists. The first row contains column headers The email column header is properly named Name the column either “Email” or “Email Address” You do not have duplicate headers (this includes blank headers!) If you are receiving an error message about duplicate headers in your sheet and you double-checked that all your columns have unique names, delete any blank columns from your sheet and try uploading again. The file size is 50 MB or fewer Every row has an email address associated with it No duplicate
How do I move clients from one segment to another. ie if a client in ‘Best Customer’ segment and then subscribes and becomes a ‘subscription’ client, do I just kill it in the original segment. ie “Best customrer”. It seems to go in to subscription automatically but other segments i will have to move. Also I don’t want to lose all their past sales history just because they have gone into a new segment because they are on subscription. Thankyou. I am definitely losing sales because of this problem.
Hi, I would like to add a custom field in the profile of each customer that purchase.For example, if he buys a top then categorize this customer with a custom field that says "top".If he buys a legging, then categorize this customer with a custom field that classify as come from “legging” colecction. Same for sizes. If he buys a XS, then a custom field that categorize this customer with a custom field that says XS. I use shopify plus.
Hi there, I’ve read the help pages on how to add additional filters to a flow so that someone who uses a static coupon code will not receive an email. However, although I have magento2, it doesn’t seem to be pulling in my coupon code correctly. To test that the flow would work, I attempted to create a segment of people who have used this code over all time. Although in Magento I can see that 222 people have used the code, my segment in Klaviyo says there is no one in the segment. I’ve attached a screenshot of my definition below. It matches my coupon code exactly. There is one thing -- this coupon code is generated in the “Cart Rules” section of Magento. Does that affect things?Any help is much appreciated!Thank you,Alex
I want clarification how emailable profiles are populated into my account? Are they people who visited my website or made a certain action?Do I have permission to email them even if they have not signed up for my emails?What's the point of generating these profiles that are not subscribers? How I can use them in my marketing?
Evident that there is a way to get profiles who are part of the list through REST APIs and in turn, you can get their personal info using profiles ids found in list members.Possibility is there that a profile can exist without being linked to a list.Was curious to check if there is a way to get all profiles or the profiles that are not part of the list through REST APIs?Please let me know if any solution or work around is available for it.
Hi,Apologies if this is already on the forum somewhere...I’ve searched “redacted” and none of the articles seem to share this issue…I’ve set up our first automation in Klaviyo and we are successfully “live” and gaining new subscribers.However, I see multiple entries of this type in my Subscriber List:firstname.lastname@example.orgMy thoughts are this...they are either “tests” that we performed prior to going live (I removed multiple test emails and profiles from the database prior to going live), or maybe they are bots? Or something else?Having them in the list is messing with the analytics, and I’d like to know what they are and how to remove them if possible.Thank you for any help you may be able to offer!Ed
How do I create a segment for those whose birthday/birthdate is missing?When I select Properties about someone and then select birthdate it doesn't give me any option to say "birthdate missing from profile".I want to send an email to those who haven’t entered their birthday /birthdate yet but I can’t seem select anything suitable to create the segment.
Hello, I have set up pop-ups on my Shopify store and have noticed that customers are not going to the list which I have specified - as can be seen the image below - I have set up the pop-up sign ups to go to the “Ordrs” list, however, new sign-ups just go to the Potential Purchasers list. Why is this?
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