Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,031 Topics
  • 2,790 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1031 Topics

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Contributor I
DavekenContributor I
asked in Lists, Segments, and Profiles

Fetch admin profile URL from API?

Is there a way to fetch the Klaviyo Admin Url for a customer profile from the API?It seems the format is something like:https://www.klaviyo.com/profile/{id}/{first_name}-{last_name}But with different handling for when there’s no first name or last name (uses email if both null), and with normalization of characters in name.  Just going to https://www.klaviyo.com/profile/{id} gives a 404 (odd, you think it would redirect since ID is unique).I would like to be able to pull the admin url from the API, reliably.Context:  In our own CRM, we want to put links to user profiles in various resources:  Shopify, Klaviyo, Gorgias, etc.  But we cannot reliably find or build such a link for Klaviyo at the moment. The closest I’ve found is https://a.klaviyo.com/api/profiles/?fields\[profile\]=email,first_name,last_name&filter=equals%28email%2C%22{email}%22%29 and then building with id, first, and last — but as I mentioned fields can be null and I’m sure I’ll miss some edge case handling, normaliz

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J
Contributor I
9 days ago
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Contributor IV
lorenmnContributor IV
asked in Lists, Segments, and Profiles

How to use the latitude location parmeter

My client has a database spanning both northern and southern hemisphere. We need to segment based on hemisphere. I’ve tried using the latitude and it seemed to work but when I looked closer, it hadn’t.Why is the parameter even there if it doesn’t work? How can I create these segments?

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Contributor IV
11 months ago
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Contributor I
Ginger MContributor I
asked in Lists, Segments, and Profiles

List Cleaning - Segment Definition - Non Engaged

Hello! I am in the process of doing some pre-Holiday list cleaning for a client and wanted to make sure that my segment definition was correct. I keep overthinking it, and tripping myself up! Take a look. Any feedback would be great. Thanks in advance! Received Email is at least 20 over all time Opened Email zero times over all time Clicked Email zero times over all time Placed Order zero times over all time Person is not suppressed for email

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G
Contributor I
7 months ago
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Contributor III
BernieMBLContributor III
asked in Lists, Segments, and Profiles

Move client to a different list?

Hi,Agency here… have a client that is a chamber of commerce. I have 2 lists -  Board Members and Members. When a Board Member leaves the board, I would like to have them moved onto our Member List. How can I move a Board Member to just a Member List?Thanks, Bernie

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B
Contributor III
1 year ago
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Contributor I
SeaHawk1953Contributor I
asked in Lists, Segments, and Profiles

Suggestions for setting up profile properties.

My store caters to small breed dog owners. I’d like to collect the name, birthday and breed of a customer’s dog. Many of my customers have more than one dog, so I’d like to be able to capture that information for up to three dogs. I’ve read the Klaviyo support page about custom profile properties, but it makes no sense to me. All I want to do is create unique profile properties for each of the following fields:Dog #1 Name, Dog #1 Birthday, Dog #1 BreedDog #2 Name, Dog #2 Birthday, Dog #2 BreedDog #3 Name, Dog #3 Birthday, Dog #3 BreedAppreciate any tips.    

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Taylor Tarpley
Community Manager
1 year ago
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Active Contributor II
VbeebsActive Contributor II
asked in Lists, Segments, and Profiles

How to create an unsubscribe segment to clean my contacts (sunset flow)?

Hey! I feel like this is such a silly Q, but I am going to ask it anyway. I have a sunset flow set up for my unengaged people. But what I want to accomplish is suppressing those that unsubscribed. So I made a segment where my criteria is as follows:I feel like this is not correct...but maybe it is? Please help, homegirl just trying to clean her account up. Thanks!

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David To
Community Manager
17 days ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Lists, Segments, and Profiles

[Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs)

Let’s keep the conversation going from the [Interactive workshop] Build your Cyber Weekend audiences for entrepreneurs! This is a collaborative space to post any related questions or comments about your Cyber Weekend segments.You can also view the session replay here: https://klaviyoacademy.wistia.com/medias/r7q1b0v48oDuring this session, we: built 4 essential segments to include in your Cyber Weekend sending strategy discussed how to apply any of your segmenting personas to SMS Key takeaways from the training:  Strategically send marketing communication to your 30-day engaged customers, VIPs, bargain hunters, and window shopping audiences around Cyber Weekend. Add the “Consent to receive SMS” condition to segments to identify your SMS personas. Additional resources: Getting started with segments How to create an engaged segment  Preparing for Black Friday/Cyber Monday (Academy course) Comment below any questions or let us know if you’ve had success sending to other audiences n

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Contributor II
7 months ago
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Contributor I
PeggyContributor I
asked in Lists, Segments, and Profiles

Content Coordinator

I have a segment that was set up in 2020 (before I started working here:)Win-Back OpportunitiesPlaced Order at least once over all time Placed Order zero times in the last 180 days Person is not suppressed for emailMy question is - does this list grow based on that criteria (are new people added?). Or is this a list that was created in 2020 and it still holds the same list of people?

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P
Contributor I
1 year ago
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Contributor I
Jacquie BlushAndCoContributor I
asked in Lists, Segments, and Profiles

Can't type in title section when creating List or Segment

I am trying to create a list and a segment however I can’t type into the title section.Obviously this results in a failure to continue to next step.I have tried multiple search engines and a different computer. same result.Is anyone else having the same issue?

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Taylor Tarpley
Community Manager
6 months ago
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Partner
WebprofitsPartner
asked in Lists, Segments, and Profiles

Unable to name my Segments?

Is anyone else experiencing glitches in naming your Segments? Klaviyo is not letting me type anything in the ‘Name’ field in any of my client accounts.

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alex.hong
6 months ago
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Contributor III
Wmorris2468Contributor III
asked in Lists, Segments, and Profiles

Can you make all flows add people to the main list?

Hi all, I’m not sure if this happens automatically, but if not, is there a way to make all flows push people onto the main list? I’m imagining it as a step in all the flows (“add email to main list”), but I’m very green at all this, so I don’t do if that do-able or not. I thought it might be something to do with the “webhook”, but after reading more, I think that’s something else.Apologies for a potentially stupid question… I’m new to all this! 

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W
Contributor III
8 months ago
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Contributor I
SionaWardContributor I
asked in Lists, Segments, and Profiles

Segment based on dollar value

Is there any way to add an ‘order over £100’ to part of a segment ?

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Dov
5 months ago
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Active Contributor I
SharonSTPActive Contributor I
asked in Lists, Segments, and Profiles

Safari mobile blocking call to _learnq.push?

Hi everyone, On the client side, we have some code that creates Klaviyo profiles by using Klaviyo’s javascript library via the _learnq.push(['identify', {'$email' : 'xyz@xyz.com'}]) call.  When making the call on Chrome, everything works fine and a Klaviyo profile is created and _learnq.isIdentified() will now return true.  On Safari mobile however, no profile is created and _learnq.isIdentified() simply returns false.  Anyone else experiencing this and is this a known problem?

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Brian Turcotte
Community Manager
5 months ago
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Contributor IV
Stefan for BIOBLOContributor IV
asked in Lists, Segments, and Profiles

Newsletter List's subscribe page not working

Is this a glitch or does a list’s subscribe page work differently when someone enters an e-mail that’s already on the list?This is the “success page” for a new e-mail (above) and an existing e-mail (below):-- The preferences link (=line in red) is missing on the page that’s displayed for existing e-mails, which is weird when the text above it makes a reference to the link.Can anyone help? Thx

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chloe.strange
Community Manager
6 months ago
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Contributor I
ShinojosaContributor I
asked in Lists, Segments, and Profiles

Adding Contacts to more than one list?

Hi All!Please tell me there is a way, when uploading contacts, to add them to more than one list?? Thank you!

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Mailbox Manny
Partner - Silver
9 months ago
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Contributor I
AlsalomonContributor I
asked in Lists, Segments, and Profiles

Segmenting with Product IDs

What would be the best way to segment within Klaviyo based on product ID’s with over 200 product IDs? 

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Contributor I
6 months ago
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Contributor IV
Nicolas AguileraContributor IV
asked in Lists, Segments, and Profiles

registration form responses to different lists/segments

Hello Klaviyo team.I have a Registration Form inserted in my website and I want to differentiate the answers of my potential clients in different lists or segments.Can this be done?For example: I want to have a list/segment with only the customers that DO have a website versus another list/segment with only the customers that DO NOT have a website Web Site: https://agenciaindependiente.cl/a/pf_preview?id=a77cca0b-3b36-4688-bbfc-c0d9045f0659PW: 1212 

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Contributor IV
11 months ago
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Contributor I
BirthsmarterLaurenContributor I
asked in Lists, Segments, and Profiles

segment not filtering properly

We are trying to pull a segment based on due dates (we are a parenting and birthing education program), but the segment is not pulling properly. We have someone’s due date as last year but is pulling when we set the segment as those who are due in 34 weeks. how do we fix? 

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chloe.strange
Community Manager
6 months ago
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Contributor I
DellaContributor I
asked in Lists, Segments, and Profiles

List and Segmentation on sign up forms

Hi Klaviyo Support Team,I have a question regarding sign up forms and segmentation process. I have designed a sign up form that the subscriber sees a question as “Are you a professional athlete or a beginner? I want them to be added to the professional subscribers segmentation when they click on the word “professional” automatically and it should happen the same when they click on the word “beginner”, but I’m quite confued on how to define such filter, should I apply it on the sign up form or I should design a flow for it?Thank you in advance.

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mat.bingham
Partner
8 months ago
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Contributor I
Owens_CWContributor I
posted in Lists, Segments, and Profiles

Cold emails and GDPR

Hi there, I have been offered work with a client who wants to send emails using a list which he built himself through years of going to networking and exchanging business cards. He wants me to cold email his list (he has about 5,000 contacts). Cold email is still valid but I’m confused by GDPR as I thought that ANY email needs an opt-in. Apparently not. Here’s my plan and I’d love some feedback. Assume that the emails have an option to opt out, are from a warmed trusted ESP, don’t contain spam, data is stored safely etc. Go through the list and clean it – each and every cold lead needs to have a genuine reason why they could benefit from the sender (aka “genuine interest”). No point including car wash businesses if we are selling beds for example. With what’s left, start with phone numbers (which he has collected via asking people at events or checking out their website) and cold call them. They vaguely remember him from events which warms them a little, then start a conversation. It d

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Problem Solver III
5 months ago
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Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

Clarifying flow filters before merging lists

So I’m about to merge a bunch of lists… I have a segment that is pulling in all the profiles, which i’ll export, then add a specific custom property to each profile which will correspond to a flow filter for flows that are triggered by list membership ( as outlined in this klaviyo doc)I think I’m pretty much ready to pull the trigger (pun intended) but what I want to clarify is…If all my current profiles get this new property (I’m calling it “Origin_Merged_Exclude_Trigger” with a value of “Yes”), what does the flow filter do to new profiles that have NO value for this property? Will they still enter the flow as intended? I’m just a bit concerned about the “doesn’t equal”...Hope this makes sense! Thanks! 

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Dov
1 year ago
C
Contributor II
CStav1Contributor II
asked in Lists, Segments, and Profiles

Issues With Accepts True Marketing Status

Hi, apologies if this is a silly question.I made a location based list with a lot of people on it. When I added the condition of “Accepts True Marketing” the list was reduced by 75%.We obviously want to work with the biggest list possible, but we’re concerned we’re now allowed to send emails to the entire list. Any help? Thanks for your time. 

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C
Contributor II
7 months ago
C
Contributor III
ClaudiaContributor III
asked in Lists, Segments, and Profiles

Subscribe Page - Accept email marketing (or not) Woocommece

I’m creating the subscribe page to new customers and I want to add a checkbox that allows people to receive, or not, email marketing.I find a lot of information about SMS Marketing (which is not the case) and when the “problem” is with a Shopify integration, but I’m using Woocommerce.So, if I create a checkbox with the profile property $consent and add the property email do the option does this work? It people don’t check the box they will have a cross in the $consent?Thank you.

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C
Contributor III
4 months ago
T
Contributor I
The EmailistContributor I
asked in Lists, Segments, and Profiles

What's the best way to create a sunset segment post IOS 15?

Hi everyone, I was wondering how you guys would build a sunset segment post-IOS 15 ? Would you only have segment with clicks ?Would you create 2 sunset flows (one for Apple privacy opens and one for non Apple privacy opens ?) I am very opened to new ideas because I am kind of stuck there. Thanks for your help ! Hugo

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Taylor Tarpley
Community Manager
7 months ago
cfen
Problem Solver I
cfenProblem Solver I
asked in Lists, Segments, and Profiles

Segment or filter against "First Page" property

One of the properties Klaviyo stores for a user profile is the first URL the user visited as “First Page.” What’s strange, however, is we cannot filter by this property or create segments that lookup this property.  Anyone know why? Seems like a missing feature. 

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Dov
4 months ago

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