Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 902 Topics
  • 2,402 Replies

902 Topics

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SeanMcCActive Contributor
asked in Lists, Segments, and Profiles

Engagement and Open Rate Errors

If open rates can no longer be relied upon due to iOs privacy etc should we use OR to decide which profile should remain in our active list. Also how much emphasis is Klaviyos engagement calulation placing upon the OR. Thanks and Merry Xmas Sean

4
S
1 month ago
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lisaspencerNew Member
asked in Lists, Segments, and Profiles

Segment conditions pulling wrong customers

Hi, we’re trying to create a segment based on customers that seem to be part of a company. So their email address is likely to end in @companyname.co.uk. To do this we started a segment like this:Properties about someoneEmail doesn’t end with gmail.com Type textOrEmail doesn’t end with hotmail.com Type text(and so on...)This is working for most of them. I’ve asked it to remove the @gmail addresses and it seems to have worked.  The problem is I’m putting certain ESP’s into this list yet they are still pulling those profiles into the segment. Example,  I’ve put “doesn’t end with” @aol.co.uk (which I can see a customer has that address) - yet that customer is still showing up in the segment. The conditions are all identical and are definitely in the ‘OR’ properties (rather than ‘AND’).Can anyone help?

4
L
7 days ago
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kriziadgNew Member
asked in Lists, Segments, and Profiles

Enrich profiles by click behavior

Hi! At the moment I do not have a lot of data from my customers, so what I wanted to do is the following: update customer profiles based on clicking behavior. If I send two types of emails, for example: product based and information based and a person clicks trough 6 out of 10 times on a product mail, I want to classify this person as “interested in products”.  Does anyone know how to do this? Looking forward to any possibility! Best,Krizia

3
quagrowth
2 years ago
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BalandiTeamNew Member
asked in Lists, Segments, and Profiles

How to add "gender" in my property list?

How to add "gender" in my property list?

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Omar
Partner - Platinum
2 years ago
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WillcolmenaresNew Member
asked in Lists, Segments, and Profiles

Import CSV to list, what to do unmapped fields

I have several long csv files with customers emails loaded in there, if I import them I see several fields unmapped, is it safe to remove it? Id love to keep them but idk how to handle it.

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retention
Partner - Platinum
2 years ago
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Pascal88New Member
posted in Lists, Segments, and Profiles

Segmentation App Recommendation

Hi,I am looking into the following apps for my store:Audiencefy Revtap Shoppr Segments.tresl Metrics boxAny feedback to which is best to integrate with Klaviyo? Anyone have any experience or recommendations? Which is most useful with Klaviyo?  Thank you!

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marissanunez
1 year ago
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anonymous_wombatNew Member
asked in Lists, Segments, and Profiles

Collecting Customer Interest In Specific Product Category

Hello,I run a WooCommerce store that specializes in one-of-a-kind products. We have 100+ different product categories.I would like to do the following:Insert a Klaviyo signup form at the bottom of each WooCommerce product category page, and tell the customer “Sign up to get notified when we add new products to the is category”. When a customer uses this form, Klaviyo knows which product category page they expressed interest in. Each time we upload a batch of new products, have the ability to manually create a new campaign in Klaviyo and send it to the above customers that expressed interest in this product category. Give customers the ability to modify the categories that they want to be notified about via checkboxes on the Klaviyo manage preferences page. I’m unsure of the best way to accomplish this. I have two ideas: IDEA #1Create a custom profile property called ‘favorite categories’ Create a ‘generic’ custom signup form to insert on all the product category pages. Make sure to pas

3
David To
Community Manager
1 year ago
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AllissaNew Member
asked in Lists, Segments, and Profiles

Why am I getting an error when I update my property links?

I’m trying to use property links to create segments in emails.  I created a segment: properties about someone -- Shopping for --  equals -- baby -- text  I then used the below link in an email: {% update_property_link 'Shopping for' ‘baby’ 'https://www.giggle.com/collections/baby-1’ %} And I keep getting the below error message. Any insight is appreciated.  

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David To
Community Manager
1 year ago
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rutholdfieldNew Member
asked in Lists, Segments, and Profiles

Mailchimp integration & 30 day engaged segment

Hi there,I’ve just moved over to Klaviyo from Mailchimp. When I created my newsletter list, I just uploaded a CSV file of my existing subscribers, which just included their first name, surname and email address. I didn’t realise at the time that there was a Mailchimp integration option.I have since created my 30, 60 and 90 day engaged segments but all my contacts are in each segment - I assume because they’ve just been added in the last 15 days? So, to try and solve the problem, I then realised that there was a Mailchimp integration option and I’ve added that using the API from Mailchimp. But how do the contacts in my newsletter list get updated as nothing seems to have changed?I thought they might be automatically updated to show klaviyo when they last opened emails etc or is this not possible? I thought the 30, 60, 90 day engaged lists would now be updated and show different numbers? Can anyone help?I just want to make sure I’ve done everything correctly - or should I just delete the

3
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Klaviyo Employee
1 year ago
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mrhandsomeNew Member
asked in Lists, Segments, and Profiles

How to edit the body text of the subscription confirmation email?

Hello everyone,I want to edit the body text of the subscription confirmation email as I need a german version of the text.Confusingly, I cannot edit the body text. Its just not possible to click on the section that shows the text. Any ideas what can I do to change it?  

3
S
3 months ago
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NicolasFromAllBeautyNew Member
asked in Lists, Segments, and Profiles

Signup Forms birthday -> Where can I see the birthday date of each subscriber?

Hello !I have created a Signup Form that requests the email, day and month of the user's birthday.Now, I see the list where they are saved, but I can't find the birthday date and therefore, how can I create a flow or campaign to greet them and send them a birthday discount code.Thanks !

3
cassy.lee
1 year ago
eceaux
eceauxNew Member
asked in Lists, Segments, and Profiles

Moving profiles to a list

Hello I’m new to Klaviyo and already lost-   I integrated with shopify- I can see my shopify customers in the Klaviyo profiles, but how to I add them up to a list?   {I have looked at previous messages in the community and didn’t find the answer).  Thanks

3
Dov
Community Manager
11 months ago
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NoGrowAusNew Member
asked in Lists, Segments, and Profiles

Sending an email to one person (its not working)

Hi there,I am wanting to send an email to one person on my database through Klaviyo.I have followed all the steps found here: https://help.klaviyo.com/hc/en-us/articles/115005246328-How-to-Email-a-Single-Person-Using-KlaviyoFor some reason I cannot send the email - I edit and get it all ready but it only allows me to ‘save’ the email and not actually send. When I save it, the email is put in the ‘Scheduled’ section of the persons profile messages. From here, I am not able to delete or send or schedule the message? Its driving me crazy, please help!

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Dov
Community Manager
1 year ago
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jorgehostaletNew Member
asked in Lists, Segments, and Profiles

How do I add a custom field in the profile of each customer that makes a purchase?

Hi, I would like to add a custom field in the profile of each customer that purchase.For example, if he buys a top then categorize this customer with a custom field that says "top".If he buys a legging, then categorize this customer with a custom field that classify as come from “legging” colecction. Same for sizes. If he buys a XS, then a custom field that categorize this customer with a custom field that says XS. I use shopify plus. 

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retention
Partner - Platinum
1 year ago
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WillNew Member
asked in Lists, Segments, and Profiles

How to set a button on an email to put a tag on a contact

Hi, My first post here on the community forum.  I’m wanting to understand what I need to do to structure a button on a Klaviyo email put the contact clicking on the button onto a new list.What I’m trying to do is make it on an email where a contact can click on the button if they want to receive another flow that contains a certain educational sequence that we offer.However, I don’t see where I can configure the button (on the flow email editor) to either place a tag (which I could use to initiate the new flow) or put the contact on the list for the other flow.A developer told me it was possible by having a custom property be added to the url of the link that the button clicks to.Any ideas how I might structure this?Thanks!Will

3
MikeH
1 year ago
wagandwonder
wagandwonderNew Member
asked in Lists, Segments, and Profiles

Shopify Not Integrating - Why isn't Double Opt-In Adding to List?

 I have brand new Shopify store that is set to launch in a couple of weeks and I am really struggling with the Klaviyo integration. I have been following the step by step onboarding checklist and have been stuck in Phase 1 all week. I'm ready to pull my  hair out!I've successfully completed the integration but things seem to only be working intermittently or not at all. I am using the Impulse them on my store and have added the necessary code to the liquid files for my pop up and footer newsletter subscription (part of the theme). I also have double opt in enabled on the Shopify side. When I subscribe to the newsletter in either location with my wagandwonder domain email addresses everything seems to process correctly for the most part. The only issue here is that I get 2 confirmation emails, one from Shopify and one from Klaviyo. When I accept both of these, the profile is successfully added in Klaviyo and the users also appear under the newsletter list. When I disable double opt in o

3
cassy.lee
2 years ago
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spiffypaulNew Member
asked in Lists, Segments, and Profiles

Converting a purchaser into a subscriber?

Hi all! If somebody buys something from my website, but doesn’t opt-in for marketing, can I send them a single email asking them to opt-in?If I do, how do I logistically make this happen? Do I include a link to a sign up form, or is there a link for them to update their preferences to make sure they accept marketing? Thanks!

3
Dov
Community Manager
1 year ago
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DanialzbNew Member
asked in Lists, Segments, and Profiles

Zapier + Clickfunnels

Hello there, I have connceted my Clickfunnel option page to my FREE account Klaviyo account using Zapier. The Zap is set correctly but I can’t see the subscribers to be added to the list. So is this because of a FREE Klaviyo account? Any advices appreciated. Thanks,Danial

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1 year ago
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Vincenzo CasseseNew Member
asked in Lists, Segments, and Profiles

Assign scores based on actions

I wanted to know if it is possible to assign a score to the user during the process of a flow. This process would serve me to segment the hottest users versus the coldest ones, in order to swgment them and offer them purchase offers. I would also like to know if this score, once the segment has been created and set as the initial trigger of a new flow, will allow me to send new emails.

3
Dov
Community Manager
1 year ago
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homesweethomebakeryNew Member
asked in Lists, Segments, and Profiles

Where to Find the Subscribe and Preferences pages under Lists & Segments

Hello,I’m trying to provide a Subscribe form that I can share on social media and would like to just send them a form.  The Help Center shows that this is found in Lists & Segments > Preferences:  However, on my account, Preference Pages is further down under my Sign Up Forms area.  I only have the Manage Preferences and Unsubscribe areas...not the Subscribe.  How can I get the Subscribe area?  Additionally, will that generate a link that can be shared with customers and/or added to my campaigns?

3
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2 years ago
HushBuddy
HushBuddyNew Member
asked in Lists, Segments, and Profiles

Redacted Subscribers?

Hi,Apologies if this is already on the forum somewhere...I’ve searched “redacted” and none of the articles seem to share this issue…I’ve set up our first automation in Klaviyo and we are successfully “live” and gaining new subscribers.However, I see multiple entries of this type in my Subscriber List:redacted.99b65a0a-7adf-4be3-8271-fafaadeb76a2@example.comMy thoughts are this...they are either “tests” that we performed prior to going live (I removed multiple test emails and profiles from the database prior to going live), or maybe they are bots? Or something else?Having them in the list is messing with the analytics, and I’d like to know what they are and how to remove them if possible.Thank you for any help you may be able to offer!Ed

3
retention
Partner - Platinum
1 year ago
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HenjoZiobroNew Member
asked in Lists, Segments, and Profiles

Why does Mailchimp integration sync subscribers as "Accept Marketing" = False?

Hi there,We moved our Mailchimp account to Klaviyo and started the integration. It works perfectly, except about 50% of the subscribers (double opt-in) from Mailchimp are imported to Klaviyo with column “Accepts Marketing” = false. Did anybody have that problem before?Best Flo

3
H
2 years ago
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PBowserNew Member
asked in Lists, Segments, and Profiles

Customer Survey information into Klaviyo Profile

I created a google form survey for my customers for preferences and whatnot, and THEN realized I should have done it in klaviyo and had them up date their own information.  I have found the information on how to set this up but everything I read is so foreign to me.  Is there someone that could help me set this up for a fee? I’m fine with manually setting up the information i already have but it would be really nice if I could capture this automatically. My Google Survey

3
P
Klaviyo Employee
2 years ago
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OrtopediaCittadelleseNew Member
asked in Lists, Segments, and Profiles

Shopify Newsletter subscribers are not syncing to Klaviyo List

Hi,I setted a password page and installed the code below in the contact form<input type="hidden" name="contact[tags]" value="newsletter"> Subscribers are correctly added to the subscribers list in Shopify, but not in KlaviyoPlease not that:integration: I selected the optionsDouble Opt-in: I disabled it in Shopify, since your support team adviced to do so, since it would confict with the Klaviyo’s oneWhat else should I do?Thank youLaura

3
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Klaviyo Employee
2 years ago
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mwcs1976New Member
asked in Lists, Segments, and Profiles

Shopify Integration

I had “integrated” Klaviyo with my Shopify, and also setup the link between Klaviyo and VITAL. However, I notice the customer who subcript thru the VITAL, the information doen’t show up in Klaviyo. Hope someone can help me…. 

3
M
2 years ago

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