Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,030 Topics
- 2,777 Replies
Merging invalid emails with their first profile
Hello! We’ve noticed recently that we have a lot of emails that are invalid due to, mostly, misspelling. I’ve checked aprox 10 profiles and 8 out of them had already a valid account. I have already merged them (https://help.klaviyo.com/hc/en-us/articles/115005073847-How-to-delete-merge-and-export-a-profile#merge-2-profiles3), but i don’t want to do this manually with +200 profiles. I also know that enabling the double opt-in will reduce the number of invalid emails, but since the A/B testing showed up that a larger percentage of the subscribes uses the coupon when we show it on the form, this does not matter. So I have two questions: For the first one i want to confirm why the form (currently set to not appear to already existing klaviyo profiles) actually does appear to people that have a profile. Is this because they are using a different platform (like if they registered on their work computer and are now checking the website from their phone)? And the second and important one: Is
Zapier Custom Properties Error
Hi everyone,I am trying to create a new custom property in Klaviyo as soon as a person realize an action on my website. It worked with one flow that I created but doesn’t work for another one.For the second one, I want a new custom property to be created from a new video watched on the website. However, the update happens but the property is not created.The main difference between is that the first custom property is created the moment my customer subscribe. The second one is linked to the update of the customer, meaning that if he acts on the website we update the profile and a new custom property is created.Can you tell me what could be the issue here ?Thanks for your help.
What is the definition for Active Profiles?
Hi,I’m trying to figure out why the the number of active profiles under Profiles does not match the Active Customers segment I use. What are the definitions Klaviyo uses for active profiles?I only send email to the Active Customers segment, which has 5694 subscribers, but Profiles show I have 13,142 active profiles.I’ve tried cleaning up all lists and suppressing anyone who hasn’t been active in the last year or doesn’t respond to my Sunset Unengaged Flow, but that doesn’t seem to have affected the Active profile count.The Segment definitions I have for active customers are:placed order at least once in the last 52 weeks or last active in the last 120 days or was added in the last 180 days person is not suppressedI would like to pay for a plan that reflects the actual number of customers I’m sending email to.
Subscribe page not working?
Hi, hoping someone can help me.I want to set up a landing page (subscribe page) on free account which i have done - entered all the details to capture email addresses.Now how do i link this subscribe page to a segment of signups and then get them into a flow? When i click into the lists and segments - I dont have the option to click on sign up forms at the top of the page - the only items i can click on is: 5 Members ‐ Settings ‐ Edit Definition ‐ Reports I also cant find the link to share the subscribe page for people to sign up. Please help ive spent so much time going back and forth.Thanks, Andrea
Different email confirmations for the same list
Hi there, I am new to Klaviyo and have a question about the email confirmation process. I have heard it is advised to have just one list for you email subscribers so I am using just one list.My strategy is to use 2 sign up forms for subscribing to my list.One form where I will let the customer subscribe in return for an E-Book on my website One form where I will let my customer subscribe in return for a 1-year warranty on my product they bought on AmazonMy question is, if it's possible to send these 2 different subscribers 2 different email confirmations, where they can confirm their email.One where I give them the E-Book in the confirmation One where I give them the warranty for their confirmationOtherwise, if that's not possible. How do I create different welcome flows to these 2 different subscribers, where one will receive their E-Book in their welcoming email, and the other one will receive their warranty on their product in their welcoming email?Thanks for helping out, and wishin
Inviting users to join a specific list
Hello, Does anyone know of a way to code into an email an option for customers to add themselves to specific lists?For example, I head an overhead business, Business 1, that encompasses three tributary but connected businesses, Business A, B, and C. When users sign up for the mailing list, they sign up with Business 1 and therefore receive info related to business 1A, 1B, and 1C. But if someone only has interest in content relating to 1A or 1C or 1B and 1C, is there a way to send through an email an option for the customer to opt in and out of certain lists? Thanks!
Changing email address
Hello! A customer has requested that their email address be changed. Is there a way to edit the email address in her profile? I only seem to be able to edit name/number. If not, what’s the best way to do this? Create a new profile and merge it with her old one? I don’t want to lose all her data if possible. Thanks! Amy
Help creating a segment
I own a subscription box and I would like to set up a segment so all active subscription box customers will be in that segment, and when they cancel their subscription they will be removed.I would like to have a dynamic list for this as part of my subscription box is virtual and needs to be emailed out to only those who are still customers. How do I set up the parameters for this? Thank you!
Recurring users on the same list
Hello all,I work with a company that sells online courses.Once a course is sold, we manually activate the account and send out a mail to the user with their login info, and later on we send them a reminder before their course expires. I set up a flow in Klaviyo that is triggered by a list in which I input all the new users along with their emails, usernames and passwords.The flow works fine for first time users, however recurring customers are not receiving a second batch of emails.Ex: If you took a course in Jan, you’ll receive the intended emails normally. However, if you take a new course in June and I add your info + email to the list, klaviyo doesn’t recognize you as a new user and you won’t receive a second batch of emails. Can you please suggest any fixes to this problem or alternative methods? Thanks in advance, I appreciate your input :)GD
Spam attacks: How can I block fake email addresses to subscribe?
Hey fam, my client has a case I am trying to solve in multiple ways but nothing seems to work so far. I am a little bit discouraged to be honest. That’s why I am reaching out to you awesome fellow Klaviyo experts! Have you ever faced spam attacks? Еxample: email@example.com In this case the situation is as follows:Shopify eCommerce - integrated with Klaviyo Google reCaptcha is ON Double opt-in on all lists is ON Installed Blocky - Shopify plug-in blocking VPN users (recommended from the Klaviyo chat support friends) Filters in segments List Clean Up - Suppress and Delete all subscribers that haven’t: Checkout Started zero times over all time Viewed Product zero times over all time Clicked Email zero times over all time Clicked Email zero times over all time Opened Email zero times over all time Person is not suppressed for email Received Email zero times over all time That’s what has been done and for some reason even when I removed all sign up forms both foo
Creating segments based on purchases of Shopify products with certain tags
May be an obvious one but working with a record label who have tagged all their Shopify products with the genre of the product: When I go to create the segment however, I don’t have an option to pull through any Shopify tags: The Shopify connection is solid and working for everything else, I’m just confused how to find the tags we’ve assigned to Shopify products within Klaviyo and how I can create segments based off of them and activity on those products. Thanks!
Can I Emailing Old Subscriber List when rebranding my Company?
We will be renaming our company and changing our url and domain name in a few weeks. Since my email list subscribed knowing the brand as is, can I still email them under this new url/domain without asking their permission and or having them to re sign up to my mailing list?
Facebook lead gen: adding emails to main list
I have a client who is in Canada and segments their list based on a Profile property Language = en or Language = fr. If we use Facebook lead gen ads to synch new emails to their main Newsletter list, is there a way for us to capture data from facebook Facebook to automatically add with the Language property setting based on the ad or form used to capture the lead?
Subscribers virgilio.it and libero.it are suppressed after a fallout of those email services
Going through the suppressed list > Bounces, I noticed that many users from the email domains virgilio.it and libero.it are suppressed on the same date with the reason ‘bounced’. I did not send out any mail on that date. I found out that these services had a fallout in their datacenter on January 23rd. My bounces were registered on Klaviyo on the 26th January. Does anyone know how I can get these guys back on my regular lists? And did anyone else also find this issue?
Linking list to checkboxes in email preferences page (or is there a better way?)
Hi,We’re setting up our Klaviyo (and it’s all going very well so far, I’m enjoying it! 😀)I’ve got a little question regarding self-segmentation. We would like our customers to choose what kinds of messaging they receive (news/offers/guides) and subject areas of interest (e.g. teaching/accountancy/healthcare). We don’t want to send them emails about irrelevant subjects.I’d like them to be able to manage that so instead of choosing to unsubscribe from all, they might just choose to receive emails on a narrower selection of topics.Initially I thought I could tie a list of options to a profile property. If someone choose “Childcare” and “Counselling” in this example the profile property Interests would contain the two list values “Childcare, Counselling”. However I don’t think that’s how Klaviyo’s model works? Is there something I’ve missed here? Or would I be right in thinking we need to use a custom page?https://help.klaviyo.com/hc/en-us/articles/115005077067-How-to-custom-code-consent-
Deleted accounts are recreated by virtue of delayed events
Howdy!We are having a horribly annoying issue when it comes to deleting accounts in compliance with GDPR requests. Requests to be deleted arrives to Zendesk, the support agent removes deletes the user from Klaviyo but then the user gets recreated because of delayed Zendesk events, like ticket resolution :/Is there anyway around this or does the Klaviyo profile have to be redeleted at a later point in time to assure that no delayed Zendesk events messes things up.
Tips on back-populate with imported lists
Hi there! I am new to Klaviyo and have been working on a welcome series for my customers. This is the very early stages and I am still learning a lot.I imported emails from Shopify and I want the emails to be included in my welcome series. Does back-populate also include the imported list for a welcome series? I haven’t been able to find a direct answer to my question and I want to be sure things will flow properly once it’s finished.Thank you for your help!
Welcome series for subscribers and newsletter subscribers
Hello! I’m new to Klaviyo and trying to figure out how to set it up so when someone subscribes to my newsletter and makes a purchase which makes them a new subscriber (2 seperate list) get the same welcome series of emails. Just wanting to make sure when someone does both, they do not get double welcome series emails. Guessing there is segments to add to make this happen but not sure. Thanks, Kit
Hi all! Very new to Klaviyo, trying to set up my first Welcome Sequence for my Newsletter.This is what I would like to happen… I need to understand if this is possible. In the second email of my sequence, I would like the reader to be able to self-segment via a poll “I’m interested in X” / “I’m interested in Y.” I would like Klaviyo to use this data to sort those email addresses who answered into segments “X” and “Y” Then, I’d like a follow-up email to be sent two days later to those who did not answer the poll giving them a second opportunity to self-segment.Am I dreaming? Or is this doable? Thank you!
How to have a translated opt in page
Hello!I would like to improve our customer journey by providing the proper language when opting in based on the website they are on. Meaning if they are on the french and the opt in through our french pop up for example. How can I do this?Thanks a lot for your help and sorry if it’s a silly question :)Have a great day, LJ
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