Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,142 Topics
- 3,148 Replies
Hi there!I’m hoping someone can shed some light into an odd behaviour I’m seeing.Adding subscribers to a list using the /profile-subscription-bulk-create-jobs endpoint is working partially if we make the request on a machine locally or an AWS lambda, but not on a long running node server hosted on heroku.By partially I mean that we get the 202 acknowledgement, but do not see any double opt-in confirmation emails issued.If I supply a profile id which should have had a double opt in email sent, would it be possible to confirm whether the IP address matching the API request was indeed blocked?Thanks!Ismael
Hey Klaviyo community! First time posting here under this account. We’re testing some deliverability related things and one of the things we’d like to test asap is having the double opt-in option on vs. off. I don’t want to apply double opt-in settings to the whole list, but instead would like to A/B test it. I can’t find this capability on Klaviyo, but wondering if any of you have figured it out or you can think of an alternative way of achieving the same goal?
Hi, I have a gift company and I want to offer customers to offer our customers an important date reminder. So they could tell us the date of someone’s birthday or anniversary for example, and we can send a reminder 2 weeks before the date. Is this possible in klaviyo? thanks
HelloHow can I create a segment of all subscribed profiles that have not opened any marketing email in the last 3 months? Or have not opened the last 5 marketing campaigns?Also, if that profile has opened transaction emails from the shop, but did not opened the marketing email, I still want him to be on that segment.Thanks
Hey all, Our site has two different subscription lists - one for Members and one general Newsletter. The Newsletter form is in the website footer while the Member signup is on its own page. I’d like to figure out how to separate the two so the subscribers go to their correct lists. Right now they’re all going to the Newsletter list which isn’t correct.Thanks!
Ultimately, I want to place a subscribe link in my Instagram stories, and then those customers who sign up to our main list via that link are segmented by having signed up via IG.I have read through multiple community & support articles but none seem to directly address my situation.It seems that the best way to do this is to create a segment by $source. ($source would be IG Stories.)I know I can create a link to the subscribe page, which can be placed on an IG story. However, the $source associated with these signups will just be the Subscribe Page, and isn’t specifically indicating the customers came from IG. (I tested this, and the profile didn’t show that the signup came from IG.)From another post:Additionally, if you are using a Klaviyo sign-up form, we will track a $source value along with the form submit. You can create a segment using $source (Properties about someone > $source equals “name of Klaviyo signup form”) AND is in list X to group everyone who has signed-up thr
My Typeform quiz is designed to identify dog personality. It includes a request for contact information (first name, last name and email) to send the personality results. I would like to create segments based on the personalities. But they are not auto populating as a ‘property about someone. Please advise. Thank you!
Hi everyone! How do you turn off the posibility to opt out of certain emails? We want customers to be able to opt out of newsletters, but not out of the emails that are needed for their subscriptions. We offer a meal plan. We'd want to make sure they do receive the delivery confirmations, updates to their menus etc.
Hey everyone. I’m new with Klaviyo. So the thing is I integrated Klaviyo with my store and when I check on site tracking on Integrations page, it says that it’s enabled. I added on site metric to profiles and signed up on my Shopify store then I checked Klaviyo it don’t show the on site metric even when I’m on site. Same for product viewed metric. Because of these 2 not working, I can’t activate added to cart metric. I don’t understand what’s wrong.
Hi, I am completely new here 😀 A marketing company we were paying for to do Klayvio have left me stranded with a messed up account. I don’t have a clue really what I am doing and because the set up stage has been done by someone else which seems a mess, it seems so confusing to me. I have watched videos, but none of them seem to show the issues I have. If I could start it from scratch I would, but we already have some contacts in there now.Question 1I logged in yesterday to have a look and try and upload a csv file from another marketing platform we have, with no joy. I have checked the date and everything of the file but it still fails. The list had the customer email, first name, last name and date consented only, so I am not sure what I am doing wrong.Question 2When I logged in is showing me we have 2540 counts under profiles, not in any list, however, today the profile count is the same but I cannot view any emails now. Has anyone else had this issue of them not showing? Question
I am cleaning up our segments/lists and deleting older segments/lists that are no longer relevant, but I don’t want to accidentally delete anything that is integral to one of our live flows.I understand that in the list view, you can choose a list and select “view campaigns” to see what campaigns this list has been part of, but is there a way to do the same to view what flows segments/lists are part of?
I’m trying to create a newsletter giving customers the option to opt out of Mother’s Day emails. I’m following the directions in this article: https://help.klaviyo.com/hc/en-us/articles/5495696206363#create-a-segment-and-exclude-it-from-holiday-sends3 However, it doesn’t tell me how to create a landing page for the opt-out confirmation. I have Shopify but am not versed in code. Where should I direct the customers when they click the button to opt out?
Good afternoon!I was mapping out a flow for my business and I was wondering if you can segment your triggers so that emails and sms only get sent to people who have looked at a specific product? For example, I have two products on my website and I’m setting up an abandoned cart flow. How can I make sure that the emails/texts sent out are sent out based on the product that they viewed? If they didn’t view product 2, I don’t want them to get promotions on product 2, because they looked at product 1 if that makes sense.
We integrated Klaviyo through BigCommerce so our contacts were automatically added to Klaviyo. However, it didn’t create a single list/newsletter with the contacts, rather Klaviyo automatically created segments for the contacts. We DO want to have a main newsletter list with all contacts. How do we keep the current segments (which Klaviyo autogenerated) but ALSO have those contacts in our newsletter list?
Hi, i tried following the guide of https://help.klaviyo.com/hc/en-us/articles/115005078347-List-Cleaning But ended up deleting all of my subscribers (even those who actively opened my emails). Can i somehow get them back? I tried contacting support on Email but haven’t received any answers yet. Is there somehow a way i can get them back? Update: Not possible and found another solution.
Wondering if there’s some way to change the default number of items shown on the Lists & Segments page? Currently it’s stuck at 10.I have a lot of segments (and presently also a lot of lists while I’m tidying up the account I’m working on).I’m *constantly* having to click “Next” or “Page X”.There’s no indication of how many pages there are. And no links to jump to a specific page. It’s not the best UX I’m having here!I’m aware of the search, but that’s not always practical (e.g., I can’t always remember the segment names!). Having a full picture of the lists and/or segments in the account makes cut & paste and screenshots easier to do, which is helpful for my records and sometimes for reporting.And this is somewhat frustrating when I have a monitor in profile orientation, and could easily see all items on the screen at once, but only 10 items can be shown at a time.I’ve looked through the help, and searched here, but can’t find anything about whether it’s possible to change the
Hey Community, Looking for some assistance on how to best sort my profile data if I’m an event company. I know who is buying from my manifests but I want to be able to know which events a particular profile has attended. Currently when I upload a list of attendees, it’ll purge the existing profile emails which doesn’t help me identify which events this profile has attended. Thanks for any help!
Is there a way to trigger a Flow in Klaviyo in the following way?A customer account has a tag added to it of “wholesale_account_approved” A flow is triggered based on that tag A webhook or something sends the customer an account activation URL so the customer can set a password for his/her accountMy uncertainty is on the last bullet point above.We only allow wholesale customers to see certain things on our website so once we approve an application, we need the customer to be able to set a password so they can login to their account in order to be able to shop wholesale items. The alternative method is to just have the customer enter a password as he/she fills out the application, but ideally we could have the application be submitted, then have the customer create a password upon the wholesale application being approved. Thanks in advance for your time and help.Kind regards,Adam
Hi Klaviyo Community, I have an instance where a Shopify store was used for B2B sales. This Shopify store is no longer serving B2B, as a new tool is being used for the B2B part of the business and we want to use Klaviyo - Shopify for DTC. However, we are price conscious and signed up to the free plan as we would like to generate an income from e-mail marketing before signing up for the paid version. When creating our Klaviyo account, naturally Klaviyo synced with the Shopify store and historical data was pulled through (over 1,200 profiles) which obviously meant we no longer qualify for the free plan. However, the vast majority of these profiles aren’t relevant as they’re B2B and not DTC. What would be the best way to approach this? Should we add tags to the B2B profiles on Shopify and remove profiles with those tags from Klaviyo or how would you suggest we go about this? Ultimately, we don’t want the B2B profiles to sync with Klaviyo as they aren’t relevant to the DTC part of ou
I have a jot form which users are filling out information which is then put into a Make automation, at the end of the automation, I would like the person who filled out the form to be placed into a Klaviyo segment. How do I do this? I can’t create a segment without selecting a condition. I can’t just create a new list without having subscribers. Please help. If this is a job that I need to pay someone for, I am willing because I have been at this for two days and I am no closer to a solution than when I first started.
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