Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,223 Topics
  • 3,369 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1223 Topics

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Contributor I
DavekenContributor I
asked in Lists, Segments, and Profiles

Fetch admin profile URL from API?

Is there a way to fetch the Klaviyo Admin Url for a customer profile from the API?It seems the format is something like:https://www.klaviyo.com/profile/{id}/{first_name}-{last_name}But with different handling for when there’s no first name or last name (uses email if both null), and with normalization of characters in name.  Just going to https://www.klaviyo.com/profile/{id} gives a 404 (odd, you think it would redirect since ID is unique).I would like to be able to pull the admin url from the API, reliably.Context:  In our own CRM, we want to put links to user profiles in various resources:  Shopify, Klaviyo, Gorgias, etc.  But we cannot reliably find or build such a link for Klaviyo at the moment. The closest I’ve found is https://a.klaviyo.com/api/profiles/?fields\[profile\]=email,first_name,last_name&filter=equals%28email%2C%22{email}%22%29 and then building with id, first, and last — but as I mentioned fields can be null and I’m sure I’ll miss some edge case handling, normaliz

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J
Contributor I
6 months ago
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Contributor IV
lorenmnContributor IV
asked in Lists, Segments, and Profiles

How to use the latitude location parmeter

My client has a database spanning both northern and southern hemisphere. We need to segment based on hemisphere. I’ve tried using the latitude and it seemed to work but when I looked closer, it hadn’t.Why is the parameter even there if it doesn’t work? How can I create these segments?

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Contributor IV
1 year ago
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Contributor I
Ginger MContributor I
asked in Lists, Segments, and Profiles

List Cleaning - Segment Definition - Non Engaged

Hello! I am in the process of doing some pre-Holiday list cleaning for a client and wanted to make sure that my segment definition was correct. I keep overthinking it, and tripping myself up! Take a look. Any feedback would be great. Thanks in advance! Received Email is at least 20 over all time Opened Email zero times over all time Clicked Email zero times over all time Placed Order zero times over all time Person is not suppressed for email

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G
Contributor I
1 year ago
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Contributor III
BernieMBLContributor III
asked in Lists, Segments, and Profiles

Move client to a different list?

Hi,Agency here… have a client that is a chamber of commerce. I have 2 lists -  Board Members and Members. When a Board Member leaves the board, I would like to have them moved onto our Member List. How can I move a Board Member to just a Member List?Thanks, Bernie

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B
Contributor III
1 year ago
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Contributor I
Lschmitz92Contributor I
asked in Lists, Segments, and Profiles

Automated Coupons for Shopify Orders. Case: Customer Orders 2 times the same products has to get 2 different codes. Always receives the same.

Hey at all, we want to sell a gift card and created two coupon lists.  if customer orders 1 product he gets coupons from list 1  if customer orders 2 products he gets coupons from list 2We built up the flow:Trigger: Order, SKU equals XXX. And Quantity equals 1 And we also build another flow for the case a customer orders 2 products:Trigger: Order, SKU equals XXX. And Quantity equals 2 Now it happens that customers who order 2 times the product receive the first mail 2 times with the same code but from coupon list 1. How can me make sure that if a customer orders that special sku 2 times in one order, that he receives a coupon code from the list 2 and not 2 times list 1? Thank you so much. BR Lukas

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Dov
1 year ago
S
Contributor I
SeaHawk1953Contributor I
asked in Lists, Segments, and Profiles

Suggestions for setting up profile properties.

My store caters to small breed dog owners. I’d like to collect the name, birthday and breed of a customer’s dog. Many of my customers have more than one dog, so I’d like to be able to capture that information for up to three dogs. I’ve read the Klaviyo support page about custom profile properties, but it makes no sense to me. All I want to do is create unique profile properties for each of the following fields:Dog #1 Name, Dog #1 Birthday, Dog #1 BreedDog #2 Name, Dog #2 Birthday, Dog #2 BreedDog #3 Name, Dog #3 Birthday, Dog #3 BreedAppreciate any tips.    

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Taylor Tarpley
Community Manager
1 year ago
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Active Contributor II
VbeebsActive Contributor II
asked in Lists, Segments, and Profiles

How to create an unsubscribe segment to clean my contacts (sunset flow)?

Hey! I feel like this is such a silly Q, but I am going to ask it anyway. I have a sunset flow set up for my unengaged people. But what I want to accomplish is suppressing those that unsubscribed. So I made a segment where my criteria is as follows:I feel like this is not correct...but maybe it is? Please help, homegirl just trying to clean her account up. Thanks!

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David To
Community Manager
6 months ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Lists, Segments, and Profiles

[Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs)

Let’s keep the conversation going from the [Interactive workshop] Build your Cyber Weekend audiences for entrepreneurs! This is a collaborative space to post any related questions or comments about your Cyber Weekend segments.You can also view the session replay here: https://klaviyoacademy.wistia.com/medias/r7q1b0v48oDuring this session, we: built 4 essential segments to include in your Cyber Weekend sending strategy discussed how to apply any of your segmenting personas to SMS Key takeaways from the training:  Strategically send marketing communication to your 30-day engaged customers, VIPs, bargain hunters, and window shopping audiences around Cyber Weekend. Add the “Consent to receive SMS” condition to segments to identify your SMS personas. Additional resources: Getting started with segments How to create an engaged segment  Preparing for Black Friday/Cyber Monday (Academy course) Comment below any questions or let us know if you’ve had success sending to other audiences n

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A
Contributor II
1 year ago
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Contributor I
PeggyContributor I
asked in Lists, Segments, and Profiles

Content Coordinator

I have a segment that was set up in 2020 (before I started working here:)Win-Back OpportunitiesPlaced Order at least once over all time Placed Order zero times in the last 180 days Person is not suppressed for emailMy question is - does this list grow based on that criteria (are new people added?). Or is this a list that was created in 2020 and it still holds the same list of people?

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P
Contributor I
1 year ago
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Contributor I
TomsonContributor I
asked in Lists, Segments, and Profiles

Remove Duplicate Emails

Hi, I have imported a few lists from Mailchimp and I also have many of these same emails auto imported from Shopify when I connected Klaviyo for Win Back Opportunities. Since Klaviyo charges based on Email counts, I am looking to remove any duplicates from all of my lists combined. There are probably 1,000 duplicates between my imported Mail Chimp list and Current Customers list. As one list was from coupon requests and many of those are now customers.Need to save $ where I can you know.

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D
Contributor IV
1 year ago
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Contributor III
Wmorris2468Contributor III
asked in Lists, Segments, and Profiles

Can you make all flows add people to the main list?

Hi all, I’m not sure if this happens automatically, but if not, is there a way to make all flows push people onto the main list? I’m imagining it as a step in all the flows (“add email to main list”), but I’m very green at all this, so I don’t do if that do-able or not. I thought it might be something to do with the “webhook”, but after reading more, I think that’s something else.Apologies for a potentially stupid question… I’m new to all this! 

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W
Contributor III
1 year ago
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Active Contributor I
SharonSTPActive Contributor I
asked in Lists, Segments, and Profiles

Safari mobile blocking call to _learnq.push?

Hi everyone, On the client side, we have some code that creates Klaviyo profiles by using Klaviyo’s javascript library via the _learnq.push(['identify', {'$email' : 'xyz@xyz.com'}]) call.  When making the call on Chrome, everything works fine and a Klaviyo profile is created and _learnq.isIdentified() will now return true.  On Safari mobile however, no profile is created and _learnq.isIdentified() simply returns false.  Anyone else experiencing this and is this a known problem?

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Brian Turcotte
Community Manager
11 months ago
S
Contributor IV
Stefan for BIOBLOContributor IV
asked in Lists, Segments, and Profiles

Newsletter List's subscribe page not working

Is this a glitch or does a list’s subscribe page work differently when someone enters an e-mail that’s already on the list?This is the “success page” for a new e-mail (above) and an existing e-mail (below):-- The preferences link (=line in red) is missing on the page that’s displayed for existing e-mails, which is weird when the text above it makes a reference to the link.Can anyone help? Thx

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chloe.strange
Community Manager
1 year ago
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Contributor I
ShinojosaContributor I
asked in Lists, Segments, and Profiles

Adding Contacts to more than one list?

Hi All!Please tell me there is a way, when uploading contacts, to add them to more than one list?? Thank you!

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Mailbox Manny
Partner - Silver
1 year ago
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Contributor I
AlsalomonContributor I
asked in Lists, Segments, and Profiles

Segmenting with Product IDs

What would be the best way to segment within Klaviyo based on product ID’s with over 200 product IDs? 

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Contributor I
1 year ago
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Contributor IV
Nicolas Aguilera
asked in Lists, Segments, and Profiles

registration form responses to different lists/segments

Hello Klaviyo team.I have a Registration Form inserted in my website and I want to differentiate the answers of my potential clients in different lists or segments.Can this be done?For example: I want to have a list/segment with only the customers that DO have a website versus another list/segment with only the customers that DO NOT have a website Web Site: https://agenciaindependiente.cl/a/pf_preview?id=a77cca0b-3b36-4688-bbfc-c0d9045f0659PW: 1212 

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Contributor IV
1 year ago
K
Contributor I
KOGContributor I
asked in Lists, Segments, and Profiles

Deleting Property Values

When I imported (synced) my Mailchimp contacts into Klaviyo, Klaviyo created many errors in the profile properties, especially for phone number and location information (city, state/region, country, zip code, latitude longitude). I spent considerable time populating a csv file to correct the errors and then imported the file into Klaviyo. The import successfully corrected errors that involved replacing one value (the incorrect one) with another. However, for those properties where I tried to delete the incorrect value (rather than replacing it with another value), it was unsuccessful – the incorrect value remained. In other words, in the imported csv file, there were some items for which I tried to replace an incorrect property value with a blank, but it didn’t work – the incorrect value was not replaced with a blank. How can I delete incorrect values from properties?

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Brian Turcotte
Community Manager
1 month ago
B
Contributor I
BirthsmarterLaurenContributor I
asked in Lists, Segments, and Profiles

segment not filtering properly

We are trying to pull a segment based on due dates (we are a parenting and birthing education program), but the segment is not pulling properly. We have someone’s due date as last year but is pulling when we set the segment as those who are due in 34 weeks. how do we fix? 

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chloe.strange
Community Manager
1 year ago
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Contributor I
vgoodsContributor I
asked in Lists, Segments, and Profiles

Popup Form Not Triggering Welcome Automation

Hello, my newsletter popup form is not triggering the linked Welcome series automation. I checked and double-opt in is turned off and the automation is connected to the newsletter list. Trying to solve this issue asap as it is live and we offer a discount for subscribing. Any ideas? Thanks

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alex.hong
1 year ago
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Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

Clarifying flow filters before merging lists

So I’m about to merge a bunch of lists… I have a segment that is pulling in all the profiles, which i’ll export, then add a specific custom property to each profile which will correspond to a flow filter for flows that are triggered by list membership ( as outlined in this klaviyo doc)I think I’m pretty much ready to pull the trigger (pun intended) but what I want to clarify is…If all my current profiles get this new property (I’m calling it “Origin_Merged_Exclude_Trigger” with a value of “Yes”), what does the flow filter do to new profiles that have NO value for this property? Will they still enter the flow as intended? I’m just a bit concerned about the “doesn’t equal”...Hope this makes sense! Thanks! 

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Dov
1 year ago
C
Contributor II
CStav1Contributor II
asked in Lists, Segments, and Profiles

Issues With Accepts True Marketing Status

Hi, apologies if this is a silly question.I made a location based list with a lot of people on it. When I added the condition of “Accepts True Marketing” the list was reduced by 75%.We obviously want to work with the biggest list possible, but we’re concerned we’re now allowed to send emails to the entire list. Any help? Thanks for your time. 

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C
Contributor II
1 year ago
T
Contributor I
The EmailistContributor I
asked in Lists, Segments, and Profiles

What's the best way to create a sunset segment post IOS 15?

Hi everyone, I was wondering how you guys would build a sunset segment post-IOS 15 ? Would you only have segment with clicks ?Would you create 2 sunset flows (one for Apple privacy opens and one for non Apple privacy opens ?) I am very opened to new ideas because I am kind of stuck there. Thanks for your help ! Hugo

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Taylor Tarpley
Community Manager
1 year ago
cfen
Problem Solver I
cfenProblem Solver I
asked in Lists, Segments, and Profiles

Segment or filter against "First Page" property

One of the properties Klaviyo stores for a user profile is the first URL the user visited as “First Page.” What’s strange, however, is we cannot filter by this property or create segments that lookup this property.  Anyone know why? Seems like a missing feature. 

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Dov
10 months ago
S
Contributor I
spaceageContributor I
asked in Lists, Segments, and Profiles

How To Move Profiles To A List

I have multiple profiles in my newsletter that I want to move over to a different list. What is the easiest way to do this? How can I bulk move profiles from one list to another?

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David To
Community Manager
1 year ago
J
Contributor I
jh999Contributor I
asked in Lists, Segments, and Profiles

Uploading new customers via csv to list - consent status question

I’m uploading new customers daily from a website that isn’t integrated with Klaviyo. I can do this fine however I’m confused about the consent status.If the customer opts-in to marketing when they purchase I update the consent column to “email” What do I update the consent field to if they opt-out of marketing?I tried an empty field but this doesn’t put them on the suppressed list which I assume it should?  

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J
Contributor I
1 year ago

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