Marketing

Hello,I am trying insert the dynamic image (variant) for my products in abandoned cart but when trying to see the preview,  the images of my products do not show up.  I have tried this code for the dynamic image:{% if item.product.variant.images.0.src %}{{item.product.variant.images.0.src}}{%else%}{{item.product.images.0.src|missing_product_image}}{%endif%}All my products with images are published in my Klaviyo account so it should be working, unless I’ve missed something. Would you guys be able to help me by any chance?Thanks!

Hi,I am using a paid account for our business and all of our clients are on paid accounts, as well. For the past week the Live Chat has been sending us to a Chatbot instead of a human agent. What is causing this? Is Live Chat gone or has something happened that is sending us to the chatbot and not a human?This has been a bit of an issue as we’ve been trying to resolve a couple unique things for one of our clients.

Hello,Is there anyone out there that might be able to help me out with this issue?Problem: When selecting a product that is sold out - #1 the notify me when back in stock button is not showing up. #2 But, when the product page is refreshed it does show up - #3 however it will show up even for products that are in stock (right under the add to cart button)I attached a few screen shots of the code and what the buttons looks like. 1,2,3If someone has experienced this and can help me out it would be super helpful. Thanks in advance! 

Hey community, I sent yesterday a Marketing Email, and by mistake, the wrong link was set up behind the CTA.Very quickly after the send; I clone the campaign -> adjust the right link, -> in the subject line I wrote something like, “Oops, here is the right link” -> and sent it.But for some reason, the clone campaign has 0 delivery, although its status says “sent”.Can someone explain why? What can be the reason? Thank you 🙏

Hi everyone,I've run into a recurring issue with the Wufoo/Klaviyo integration that I believe is a fundamental flaw: custom properties created in Klaviyo via Wufoo form submissions are not scoped to the specific form. This means that if you have multiple Wufoo forms live, and they each contain a field with the same question—e.g., "attending event?"—Klaviyo treats those properties as the same across all forms.For example: A subscriber fills out Form A, answering "Yes" to "attending event?" Later, they fill out Form B, answering "No" to the same question In Klaviyo, only the most recent answer is retained—without any indication of which event/form the response was tied to. This introduces two major challenges: Segmentation becomes unreliable, since we can’t attribute responses to specific forms/events. Flows triggered by form submissions can't use conditional splits based on those answers, especially if there's a delay—because the data may have already been overwritten by another for

Hello guys, hope your holiday season was successful.My name is Adir, I am the CRM manager at Maelys Cosmetics. I have a question for you all, did someone tried to use Google Annotations?Pre show the image, coupon? If you have any tips or tricks, that can be great. We would like to take our email marketing activity to the next level after conquering email automation, segmentation, SMS campaigns and all Klaviyo’s best practices.

Hello everyone Let’s say I have this Domain; deutscheonline.com, and my sender email is send@deutscheonline.com - for the German Market.The issue is, that now I have several regions that I am working on, like Finland, Australia etc. and I want to change my sender email for each region every-time I send them emails. Is it possible to create Domain for each region? If not, should I change my domain to something more global and change my sender email each time? but it will damage my domain reputation, right? How you recommend to handle this situation? 

Hey everyone,I’ve been seeing a lot of brands getting solid traction on TikTok lately, and it got me thinking—how are you all leveraging TikTok engagement within your Klaviyo setup?Are you syncing leads from TikTok ads into Klaviyo and if so, how’s that working out in terms of list quality and conversion? Also curious if anyone is using TikTok content to boost email engagement—like embedding video snippets or using TikTok-style UGC in campaigns or automations.Would love to hear what’s worked (or not worked) for you. Are there any creative strategies or tools you’re using to bridge TikTok and Klaviyo more effectively?

Hi! Earlier this week we received notice that two of our clients abandoned checkout email flows had large drops in events. The flow trigger on both accounts is abandoned checkout through Shopify. We don’t see any issues with the Shopify integration on either account. There hasn’t been a decrease in sales for either client. The metric for both accounts has dropped and stayed down since. Any ideas why this might be?   

Hi, I’m trying to allow subscribers to click on a link to update a custom property. The property is an array e.g. ["GS", "KS", "Promos", "Fun Things"] When I use update_property_link with the link, the value replaces the entire array instead of adding to it. Is there a way to add to the array? Thanks!

Is there a way to stop customers that have bought 2 items in one transaction ending up in my 'repeat customer split' in my Post Purchase Fllow? I have the generic Post Purchase flow from Klaviyo (almost) set up. This is the Conditional Split Klaviyo have set: 'Placed Order equals 1 over all time where Item Count equals 1'. But when I review it with a customer that has never bought from me before but has bought two items in one transaction they end up receiving my repeat buyer email instead of the New Customer email I want them to receive. How can I get this customer into the New Customer flow? 

I created a flow triggered by a list. I want to wait 24 hours then I want to create a conditional split that sends email 1 to people in segment 1 and email 2 to people in segment 2. How do I do that? Looking in the options for conditional splitting, I dont see anything allowing me to split emails by segments.

Hi! We currently have our welcome flow as two different flows (one for email and one for SMS). We are considering making it one Flow to improve the customer journey, clean up our reporting, and number of flows...The split flows, specifically the SMS flow we have set up, have been great since they allow existing email subscribers to go through the SMS ‘welcome’ flow at a later point (if they have not purchased it already).Since the welcome flow is supposed to serve as a ‘one-time’ flow if we combine the flows - customers who provide us an email and not sms at that time, but later sign up for SMS, they would not get an SMS welcome flow.  Is there a way to set up the welcome flow with different triggers or conditional splits to get those email subscribers, no SMS, into the welcome flow without creating a SMS only flow??? 

Hey everyone,Hoping to get some expert eyes on this because my team and I are completely stumped. We're running a re-engagement campaign for a segment of younger subscribers (18-24 age range) and decided to try a fun, pop-culture-themed subject line for an A/B test.The results have been... disastrous.Here's the breakdown of our A/B test:Subject Line A (Control): "Psst... A Secret 25% Off Code Just For You 👀" Subject Line B (Variant): "Is This Deal An Imposter? 🤫 25% Off Among Us"The Results:Subject A Open Rate: 18.5% (Our average) Subject B Open Rate: 0.5% (Basically zero)Our theory was that a clever reference to a hugely popular game would capture attention. The whole concept was built around the "among us always imposter" meme, where our deal was so good it felt like it shouldn't be there. We even got inspired by how some modern brands create their landing pages with this kind of fun, gaming-centric vibe.Honestly, this is the page that gave us the idea. We thought it was a great ex

Does anyone know how to display items side by side (image on top, text below) when there are multiple items, instead of having them stacked vertically? Currently, they only appear one on top of another. I’ve attached an image for reference  

Suppose there’s a brand. They do like 50 grand a month... They got tons of lists on Shopify...They imported the list into Klaviyo. Now every emails is showing as subscribed to email marketing. They never send any emails. Although sent a few emails through Shopify on major holidays.Now, how do you filter out those emails? How to clean the list at that point? There's nothing such as email opens or something like that right? What would you do? 

Hi team,We’re working on product feed to populate the newest products in our product catalog in the email template. However, the issue is our product catalog contains products from both AU and US market and the only way to identify them is using Item ID, as below.Unfortunately, product feed does not allow using Item ID as filter. So my question is is there a way for us to separate US and AU products as we don’t want to send out AU email with US products and vice versa. Thank you so much in advance!

Alright this one is incredibly aggravating.I just finished writing and formatting a ton of information in an email, and I pressed command-z to undo the last bit of text that I wrote, and the entire block of text reverted back to how it was prior to my edits. Re-do command doesn’t fix it. This has happened to me several times - is there a fix here that could help me avoid this inconvenice?Thanks

Hi everyone,I’ve got a few things to clarify and I hope someone can help me.If my transactional emails are sent from Shopify (order confirmation, refund etc), then is it safe to suppress in Klaviyo all addresses that are NOT subscribed to marketing emails? I have around 1500 emails now, but only 350 actually subscribed to email marketing. All the rest I assume are customers that placed orders but did not subscribe, abandoned checkouts etc.  Linked to the above - in Klaviyo all my flows (attached here) are set up with the following filter: “Person can receive email marketing Because person subscribed” - which means that I can easily suppress all customers that never subscribed, without affecting the flows in any way. And they will still get order confirmation and all such transactional emails because they are being triggered from Shopify and not from Klaviyo. The reason I want to do this is because: My subscription cost grows rapidly as it’s based on the number of active profiles. But o

How to filter subscription based buyers from receiving my replenishment reminder emails? 

I know how to integrate klaviyo with judge.me, but I don’t know how to actually send review request emails from Klaviyo where people can actually click, go, and give reviews.I appreciate your response..Thanks in advance

Hi Klaviyo Community,I’m having an issue with my Shopify + Klaviyo setup. Some users abandon their checkout (they reach the checkout page and don’t complete the purchase), but I don’t see them in Klaviyo at all — no profiles are created, and they don’t trigger the abandoned checkout flow.These users have subscribed to email marketing in Shopify during checkout, so they should be tracked.Everything seems connected properly between Klaviyo and Shopify.Has anyone experienced this issue? Any ideas on how to resolve it?Thanks so much!

We are having an issue with the Price Drop Flow, (which in looking back in archives is a common issue).We need the price drop flow to be aware of matrix or child price drops, and trigger of those.Reconfiguring our products setup and pricing strategies is not an option.As this has been a regularly request feature for years, what is Klaviyo’s plan to address the problem.Thank you

Hello, I am possibly transitioning from Mailchimp. I normally create an email campaign that I use as a weekly newsletter that I send out to my customers. I would then take the campaign archive link and use it in text messages to drive other customers to the same newsletter. How can I do this in Klaviyo? I want to create an email campaign and then link to the completed web document via text.  Thanks!

We have a large number of “Never Subscribed” profiles in our account, meaning they likely provided their email by creating an account on our website or making a purchase without opting in to email marketing. I am trying to lower our number of active profiles for budgeting purposes. Is there any harm to suppressing these profiles? Currently I am considering suppressing profiles who are “Never Subscribed” and have not been active on the site or placed any orders in the last 180 days. I just wanted to see if there were any reasons why this would be a poor idea or if there are other things I should consider. Thanks!