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10000 Topics
Uncarved Block
Active Contributor I
Uncarved BlockActive Contributor I
posted in Marketing
Feature Request: Link Checker in Flows, Campaigns, Email Templates etc

Yes, I should be confirming these as I enter, but it would be nice to have a tool within templates to look for 404 links when done or as you edit a template etc. My links change on occasion (some don't have 301) and hard to remember all locations where they need to be changed. ***if there is another spot for feature requests, I was unable to find it.

51
emma.owens
Community Manager
M
Problem Solver I
m.kechkhoshviliProblem Solver I
asked in Marketing
Products for Judge me reviews are not showen fully

Hello I have an issue with Judge. me reviews I keep getting only first product instead of all the ordered ones.

303
M
Problem Solver I
I
Problem Solver I
IztokProblem Solver I
asked in Marketing
How to pass hidden fields from Klaviyo form to Typeform

Hello, I have this little challenge. I would like to pass personal info (name and email) as hidden fields from Klaviyo directly to Typeform quiz. This is the only way I could think off to first get GDPR consent so I can send future emails to anyone who submits Typeform quiz. Here is the link of what I am trying to do. https://www.arspharmae.com/test-formularjev I know how to do it in this order: Submits Klaviyo form → gets email with embedeed Typeform → Typeform quiz. This passes hidden fields just fine. I would like to eliminated an email in between if possible and pass name and email directly into form. Like: Submits Klaviyo form → go to url (Typeform quiz). Thank you for your interest.

534
I
Problem Solver I
A
Contributor I
AerableteamContributor I
asked in Marketing
Help with exporting a list

Hey, whenever I’m trying to export my list it gets stuck at 26/53 and doesn’t progress. What should i do?

334
Byrne C
Community Manager
E
Contributor I
elvethContributor I
asked in Marketing
Feature request: Folder for grouping multiple campaigns

Often multiple campaigns are sent referring to a single target. For example, during Black Friday we send several campaigns and it would be useful to group them in one folder, to see the aggregated data right away. Also very useful for segmented mailings where the same campaign goal has maybe 4-5 campaigns to separate audiance, it would be useful to see it in one single folder. Check my mockup image.

333
TRR
Contributor I
R
Contributor I
rak-mktgContributor I
asked in Marketing
Show/Hide logic based on Shopify Segments

Hi all, We created 5 Shopify Segments based on certain behaviors and purchase history (or lack of). Now I’d like to use Show/Hide logic in campaigns to display content that is different for each different Shopify segment. If anyone has done this or has advice on how-to please lmk. ty!!

354
stephen.trumble
Community Manager
B
Problem Solver I
bill_wishgardenProblem Solver I
asked in Marketing
Unable to update profile through CSV Upload

Hi Community! There are several thousand profiles that have an incorrect City, State and Country assigned to them. I’ve uploaded a CSV file to try to overwrite the values, but I was unsuccessful. It’s important to note that I don’t have the profiles’ correct City, State or Country; so the CSV file I uploaded contained blank entries for the City, State, and Country; I was hoping that may overwrite the incorrect values, but it didn’t. Is there a way that the incorrect values can be scrubbed from these records? Thanks,Bill

4265
JessFosnough
Expert Problem Solver IV
T
Contributor II
Thresa21Contributor II
asked in Marketing
Switching from STATIC branding to DYNAMIC branding

I am needing to move from STATIC branding to DYNAMIC branding to take advantage of click tracking domain with SSL. I am needing the steps to get to the end configuration: click tracking with SSL, Here are the steps I believe are needed but wanting advice if I am leaving out anything. Reminder, I already have STATIC branding set up. Pre-work: stop/pause all campaigns and flows. Klaviyo DOMAIN: a. remove domain in Klaviyo. b. Delete the existing CNAME records for the subdomain in your DNS provider c. Lower TTL. Setup Dynamic Option within Klaviyo. a. Use ENTRI to setup auto DNS (GoDaddy is on the supported list) b. Add DMARC record - (switch to ON) c. Select Apply In GoDaddy: a. Update DNS records generated from klaviyo > NS (Dynamic) and TXT records In Klaviyo - Refresh Brand Library: a. Go to Content > Images & Brand to upload new assets and update existing ones. In Klaviyo: a. Apply click tracking SSL 1st question - are these pretty much the steps? 2nd question - can I break these ste

628
Byrne C
Community Manager
A
Contributor I
ahutchContributor I
asked in Marketing
How to add an email subscribe link to a flow

I am setting up a Post-Purchase Flow and as part of that flow I would like to invite buyers to sign up for my email list. I have already set up a Welcome Flow with a pop-up sign-up form on the website that provides a 15% coupon for signing up. How can I do the same thing but with the invite being included in a post-purchase email. I have reviewed the attached video from Klaviyo which says that one way is to “add an email subscribe link to a flow” but I cannot find any instructions anywhere to do this. Any guidance would be appreciated. Anthony

435
Byrne C
Community Manager
V
Contributor I
Vasyl PrishchakContributor I
asked in Marketing
Assistance Needed: Setting Up Automated Email & SMS Workflows Based on Gift Card Segments from Booqable

Hello Klaviyo Community, We are in the process of integrating our inventory management and order administration system, Booqable, with Klaviyo, to automate transactional and marketing email/SMS campaigns based on rental periods. Our goal is to create a segment containing a series of gift card numbers that correspond to specific territories in our inventory system. When an order is received in Booqable and includes a gift card number from this pre-defined list, we want to trigger an automated workflow that sends scheduled SMS and email notifications aligned with the rental period. We would greatly appreciate your guidance on the following: Segment Creation: How can we create a segment in Klaviyo that dynamically includes a list of gift card numbers related to a specific territory? Data Sync: What is the best way to ensure seamless integration between Booqable and Klaviyo to automatically update this segment when a new order with a matching gift card number is placed? Automated Workflows

273
Byrne C
Community Manager
D
Problem Solver I
DaveinLAProblem Solver I
asked in Marketing
Black Crow vs Elevar for a retail site using Shopify

Hi, everyone. Just curious how people feel about these AI tools being used for a Shopify site and if we really need either of them.

262
Byrne C
Community Manager
D
Contributor I
DaniSContributor I
asked in Marketing
Identifying Sign-Up Forms

Hi everyone! I am hoping to identify email/SMS sign-up sources from our website. I have a Shopify website, but I am hoping to see with each new email/SMS subscriber, where they are signing up from. I.e. is it at checkout, on our website pop-up, in our footer, etc. Is there a way to collect data/information about this? Any insights or info have on this would be super helpful!! Thank you.

182
Byrne C
Community Manager
W
Contributor I
WiebeContributor I
asked in Marketing
Shopify theme back in stock button disappears

Hi, I have implemented the Klaviyo Back in Stock snippet on multiple Shopify themes using the guide. There's a bug when changing variants - the button disappears because JavaScript replaces parts of the page differently than in Shopify’s Dawn theme. One solution is to reload the page after switching variants, however that’s not the best user experience. Most themes have events you can listen to, so if I could use something like `klaviyo.refresh()`, that would be great. I tried to put initialization code in a function and rerun it, but that did not work. Does the script provide a way to rerun the Back in Stock initialization? I hope you have some ideas. Thank you! Wiebe

633
Mich expert
Problem Solver IV
C
Contributor I
charlsmithxContributor I
asked in Marketing
Can I stop existing profiles from receiving a welcome flow with a discount?

Hello :) I have a question that I can’t seem to find exactly the right answer for so here it goes! Prior to signing up with Klayvio, our welcome emails with information in regarding delivery, orders, etc. were sent out via Automate Woo with the condition that it is the customers 1st order. It is not sent to anyone making a repeat purchase. I basically want to replicate this in Klayvio but can’t find the right system to do so. If I add a welcome series, it wants me to select a list as a trigger, but I needed a segment. So, I set up a flow with the trigger “added to welcome series - non footer” as we have a flow that goes to footer subscribers who may not have purchased yet. In this case, I want to target people who have made their FIRST purchase. I can’t find a way to exclude existing profiles that works for me. I have seen it suggested to add a condition of “has placed an over over all time > 0” but this wouldn’t work, as they need to have placed their first order. I wanted to move thi

364
Mich expert
Problem Solver IV
gamegirl92
Contributor II
gamegirl92Contributor II
asked in Marketing
Dynamically populating date tags in a flow

Hi everyone! I want to inform my customers that a coupon code that I am giving them will be expiring six months from the day I gave it to them. This is sent via an email in a VIP flow. So for example, instead of just saying “This code will expire in 6 months”, it will say “This code will expire on MONTH/DAY/YEAR. Can Klaviyo dynamically populate this date field via a date tag? If so, how?

142
Mich expert
Problem Solver IV
D
Problem Solver III
dartacusProblem Solver III
asked in Marketing
Will emails marked as draft stop a flow?

Hi, Quick sanity check please. The attached picture is one of our flows - a post-purchase flow which includes a couple of emails which ask for a product review. We are moving our product reviews to another service that we are trialling, so I want these 2 emails to not send for now, so I marked them as draft. However I want the option to re-enable them if we don’t like the new service, so don’t want to delete them. Questions: if they’re marked as draft, they will definitely not send to real people, correct? however will the flow logic continue past these 2 draft emails so the flow will move on with the other emails and commands until it finishes? Many thanks, Gareth

313
D
Problem Solver III
A
Anonymous
asked in Marketing
Sync Hubspot with Klaviyo

Hi I’m trying to find a way to synchronize contacts between Hubspot and Klaviyo. I tried Zapier, which wasnt fun. Has anyone tried this ? Thanks, Yair

33718
B
Contributor I
A
Contributor I
Albert R.Contributor I
asked in Marketing
Price drop value

Can anyone help me out to under stand If I select price drop of 15% what does it means, if the price will be droped by 20% does this work too as it’s written that price drop is at least 15%?

172
Amos Peace
Problem Solver III
M
Contributor I
melanielewContributor I
asked in Marketing
Conditional split help

im hoping someone can help i have spent 3 days trying to sort this. I have a product which is a class on my Shopify website, it has 2 variants which are 2 dates. Im trying to set up a flow to direct them to the correct date email depending on what variant they picked. On my last test purchase, it seemed to work when I previewed the purchases but then reverted to the yes column again. I've included a few screenshots. i am using the id number in Klaviyo to separate. Any help truly grateful as i feel at the end of my tether tonight! Mel

406
Mich expert
Problem Solver IV
J
Contributor I
John ElaContributor I
asked in Marketing
Bulk unsuppressing hard bounces

I had a DNS error that caused a spike in hard bounces on 2 email sends. As a result, I now have about 1000 profiles that are suppressed but shouldn’t be. I made a segment containing all the profiles and tried bulk unsuppressing them, but it didn’t work because one of the rules for bulk unsuppress is “If profiles were suppressed due to a deliverability block . . . they will remain suppressed”. Is there a workaround to bulk unsuppress these profiles?

303
Mich expert
Problem Solver IV
S
Contributor I
SL2022Contributor I
asked in Marketing
Downgrading question

I want to downgrade my account but still keep the benefits I have paid for this month. It seems those benefits have been taken away even though I've paid for them? I just wanted to make sure I wasn't automatically billed, but surely the send limits I’ve paid for should still be active? Can’t get in touch with the support team as it’s only for paying customers. Bit of a hassle really so just hoping a member of staff can help me. Thank you.

121
emma.owens
Community Manager
A
Contributor I
anuraag0xContributor I
asked in Marketing
unable to add member to list using api as they are depricated

https://a.klaviyo.com/api/v2/list/listid/subscribe? i am unable to add members to list with the above api as it is depricated so please can you help me with the latest api to solve this problem asap.

524
Byrne C
Community Manager
dberonio22
Contributor III
dberonio22Contributor III
asked in Marketing
Could not send preview emails

Been receiving this error message a few times now, last time I checked on Sunday and I am still unable to test emails to my client. For reference, please see the attached image.

535
dberonio22
Contributor III
C
Active Contributor III
cbzhuActive Contributor III
asked in Marketing
Flow Filters

Could you please help clarify how this flow filter works? Given the way it’s currently set up, does that mean the email will be sent out so long as they have not purchased since starting the flow? Or is it the opposite? We want to prevent this email from being sent if the person has purchased an item since starting this flow.

233
A
Problem Solver II
K
Contributor I
KJGPMDContributor I
asked in Marketing
Managing subscriptions in Shopify

Hi! I am having an issue with managing my subscribers between Shopify and Klaviyo. I have signed up a customer in the backend of Shopify and set them as accepting marketing, because they consented over the phone This customer is then coming through to my Klaviyo account but it’s showing as never subscribed, even though there is a custom property (I did not set this up) that is Accepts Marketing: True I have double opt-in enabled on my account and do not wish to disable this, is there any way of ensuring that any changes I make to customer accounts in the Shopify backend (subscribe AND unsubscribe) are synched across to Klaviyo? Or does it only synch data from the front end interactions?

463
A
Problem Solver II

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