Marketing

Hi There,  I’m using Unbounce to send new leads to Klaviyo.  If I use the direct Unbounce <> Klaviyo webhook integration, the leads are not “subscribed to email marketing” when they are added to Klaviyo (I don’t want to add double opt in as I have a list cleaning tool). However, when I send the leads via Zapier the leads are “subscribed to email marketing”. My current workflow is Unbounce → Zapier → Klaviyo  - but I’m wondering why Unbounce can’t send the leads as “subscribed to email marketing” via the webhook?  Does anyone else have experience with this? Much appreciated! Hayden     

Hi,I am trying to setup up a new Browse Abandonment Flow, but there is no template showing up in search or other.Actually all the available templates are quite limited from what I have seen in the past.Is there a reason why?I am using the Free Plan, and I am under the 250 contacts limit. Thanks.

Dear team,I have a problem with my newsletters when they contain accents. Indeed, in the French language we have many accents, which is absolutely not the case with yours.Could you tell me if there is a way to avoid this problem in the language of Molière?Thank you

I am trying to work on my email templates, however in outlook 365 desktop, they show up with no paragraph breaks in them. They look fine out my mobile device. Does anyone have any tips?

I’ve been waiting for over an hour to connect to an agent. usually it will say there are x people in queue. today it isn’t saying that. i dont understand? have i been blocked from support? 

Here’s the header logo image (entire black box is an image) in desktop preview: And here it is on mobile (with padding, even though I have set no padding):  Please help me figure out what’s going wrong here. I have tried everything.

Hi,I am just starting out my Klaviyo journey, and my design skills are very limited, and I was looking for a reputable site where I can download Klaviyo approved templates.Being on the free plan currently, the "Browse Abandonment and Added To Cart Templates", are not available to me.TIA

I need some help with my email design. When sending my test emails to myself and another teammate the email looks different. I have removed the padding for top/bottom on both the image area and the block. When I sent the preview my email looks exactly how I wanted it to look, without padding, however, my teammates showed up in her inbox with padding? Anybody know what I could be doing wrong here?  Padding showing between images on hers:No Padding showing between images on mine: 

Hi! Does pop-up teasers still show if someone has pop-up blockers activated? 

We have multiple domains.Company.com   > used for ALL corporate emails. has MX, SPF, DKIM (3rd party), no DMARCCompanyBrandA.com  > no email capabilities, no MX, PTR, SPF, DKIM or DMARCCompanyBrandB.com  > no email capabilities, no MX, PTR, SPF, DKIM or DMARCI understand not wanting to alter the reputation of Company.com through he use of mass marketing.Can I place my Branded sub domains on CompanyBrandA.com and CompanyBrandB.com despite that they have no email capabilities/configuration at all ? Thanks Barry 

I created a welcome popup but it stopped adding emails to my list and only adds to profiles

Hola buenas, me aparece este mensaje, alguien que me pueda ayudar porfaSaludos

Hi All! I'm currently working on recreating the email templates using a supported application (Klaviyo). However, I've encountered templates that link back to the specific items/orders that customers made. For example, the 'draft order invoice' and 'shipping confirmation' both include a button allowing recipients to click to take them back to the checkout webpage with their order loaded up ready to be paid for. I'm curious about how I can incorporate this functionality into the new templates I'm creating. Any guidance on this would be greatly appreciated! 

Hi, I have set up A/B(/C/D/..)-tests with different sign up forms in English and German.For all, I use this set up:  However, I have done some testing of other features of my page lately, and often the sign up form appeared right away. Am I missing something? Did I do something wrong? Thank you!

Do you know from where I can edit the little pop up window that pops up from below when the main one is ignored! I don't see edit options anywhere! I have attached image of the window in the post! Thank you for your help! 

Hi, I want to filter out from the flow customers who have purchased in the last 30 days AND did NOT received their order yet. In other words, I want to include buyers who received the package, no matter when they placed the order. I just can’t figure out how to write the filter.  It could be done using conditional split, but I don’t want to use it, because I would get to active branches that need to duplicate the content. Another workaround I came up with is create a separate flow to enrich profiles and tag buyers when they receive their order. But I am not a fan of this method, because tags not work well, at least for me. It would add a lot more clutter, in my opinion. Maybe someone has a very simple idea to solve this? Thank you.

Why isn't my "Create a sign-up form" step marked off as done in the SMS checklist on my Klaviyo account Home page - does that mean something is wrong with the Sign-Up (since I already created and set the multi-step form live?) It’s populating on our site, so I’m unsure why my account is not registering as having created a SMS sign-up form. This makes me this something is wrong with it.

Hi, I have a shop for art prints in German and English. I have set up sign-up forms in German and English and collect the preferred language of the customer like in this explanation: How to Customize Content Based on Language. I have edited my Email confirmation, where people who signed up on my page confirm their subscription (double opt-in).How can I make this Email confirmation in different languages? I want the people who got German sign-up forms (get shown to customers in Germany and Austria) to get a German Email confirmation. Thank you!   

Hello Klaviyo Community,We're facing a puzzling challenge in our email flow and could really use your collective wisdom. Here's the rundown:Our current setup involves sending out an email after users sign up via our contact form, which is working smoothly. However, within this email, we've integrated two buttons: one labeled 'Yes, send me the code' and the other left without any specific action.The code snippets for these buttons are as follows:'Yes' button: {% update_property_link 'override' 'yes' 'https://mindsightnow.com/' %} 'No' button: {% update_property_link 'override' 'no' 'https://mindsightnow.com/' %}The aim here is to update a profile property ('override') based on the button clicked. Subsequently, we've set up a conditional split with the condition "properties about someone" where 'override' equals 'yes' (type text) for the 'Yes' branch.However, despite users clicking the 'Yes' button and the profile property being correctly updated, the flow stalls at the conditional split

My page is overloaded with warnings about the new gmail and yahoo requirements but I can’t find any helpful readings on how to complete the actions and the ones provided by Klaviyo are fairly vague. We are trying to set up this branded sending domain but cannot figure it out. Our domain was purchased through Shopify however when I select “Other” for the DNS provider it won’t initialize. It has been pending for over a week. We don’t use any of the DNS providers listed and use Klaviyo as a Shopify app. If anyone knows how to fix this I would be very grateful. Thank you!

Hi, I have 5 customer groups setup, and I want to exclude them from certain flows, as they are mainly family, friends and some long term customers, that are on set discounts.They tend to add products to their saved carts for up to a month, and then when ready place their order.I don’t want them to receive Abandoned Cart - Browse Abandonment - or similar flows, as this would be annoying and useless.What is the the better way to do this, or is this it?See image below.For some reason this seems to stop all other groups, and new first customers that have either,Abandoned Cart - Browse Abandonment - or similar flows, from not receiving these flows. If someone could give me an example on how best to set this up correctly, it would be great.  

Hi folks,I have multiple different brands that are associated with our same company. It’s all one company with one email address database, but we send from three brand names. These are @foo.com @bar.com and @baz.com. I have set up send.foo.com, so I expect the ones being sent from: support@foo.com will use that and that will be fine. However, I can’t find a way to set up the other two domains as branded domains. Is there currently a limit of 1 per account? Or is there a way to support multiple?Thanks, Taylor 

Hi all!One quick question: how do I “explain” to Klaviyo what is a conversion for me?I found in this article https://help.klaviyo.com/hc/en-us/articles/115005248128#h_01HHJM577BE91FBQD42R6Z0K92 that:Klaviyo defines conversion events that involve orders (e.g. Placed Order, Fulfilled Order, Ordered Product, etc.).I sell insurance policies, so there is no real “order” in my events. Should I simply rename my “Purchased” event to “Order completed” and Klaviyo takes care of it automatically?In alternative, is there a way to instruct Klaviyo what event constitutes a conversion?Thanks for any help!

Friends,How do I add an already created draft e-mail (located in Campaigns) when I created a new flow? I only see the possibility to create it from scratch, meaning I would need to re-create the e-mail again …Would appreciate your help!Jenny

Looking to create Dynamic Block based on a contacts Property that has numbers. Example. Contact will see image 1 if their Property value for Current Sales is between .01 and 10000.00. Contact will see image 2 if their Property value for Current Sales is between 10000.01 and 20000.0.I know i can use a flow and automate a new property based on the value but am looking for a solution where i can just use the Show/hide option based directly on this one Current Sales property rather than having to create another one based on that value.