Service

Hi all - I've noticed from photos sent by my customers that many of them are installing my product wrong. My photographer just delivered an installation video that I think would be very helpful. How do I send this (at once) (in Klaviyo) to all customers who have purchased the product?All options to import my contacts (from my Shopify store) seem to filter for only customers who have opted into marketing. To be clear, this is not marketing, it is purely a PSA for installing the product correctly.(If the answer is “Klaviyo is a marketing platform, you really can’t use it for a non-marketing purpose” … that’s fine, I’ll find another solution. I am just 99% sure it can be done because I get similar "how to" emails for items that I have purchased, where I did not opt into marketing, that have hallmarks of coming from Klaviyo!)M

 Hello everyone,I am trying to set up my Abandoned Cart Flow in Klaviyo, but I am encountering multiple technical issues that prevent me from sending test emails or running my campaign properly. No option to send test emails – The option disappears every time I try to perform a test, preventing me from ensuring the campaign works properly.2. Syntax errors that are unclear – I receive error messages about invalid syntax, but there is no clear explanation on how to resolve them.3. Integration with my store is connected – However, emails are still not being sent properly, and I have no way of understanding what the issue is.4. No support or assistance options – Live chat is blocked, there is no email support without payment, and there is no organized response anywhere. I am very disappointed by the lack of proper support for basic setup issues, especially since I want to test Klaviyo before committing to a paid plan. If I don’t get a solution quickly, I am seriously considering switching

hello. We are working on integrating klaviyo with an e-commerce system developed by our team.We are sending API requests to klaviyo when an order is placed on our server.I have a question.[Q: How to filter object and array properties in the flow] POST /api/events{ "data": { "type": "event", "attributes": { "properties": { "OrderId": "3", "Categories": [ "study", "gift" ], "ItemNames": [ "abc" ], "DiscountCode": null, "DiscountValue": null, "Brands": [ "abc market" ], "Items": [ { "ProductID": "1123123", "SKU": null, "ProductName": "abc", "Quantity": 1, "ItemPrice": 999, "RowTotal": 999, "ProductURL": "url", "ImageURL": "url", "Categories": [ "study", "gift" ], "Brand": "fgs" } ], "ShippingAddre

What the hell is going on? I can’t set either my flow or any of the emails in the flow to Live -the option is greyed out. This is my clients site and they are on the free plan, so what am I supposed to do?Nobody will support anything, and I have been able to find anyone facing similar issues.There are alerts in the account about being over the contacts limit, but my understanding is that doesn’t matter it’s only if you go over the email limit that things will stop sending.So what’s going on? How am I supposed to troubleshoot someone else’s broken platform if I can’t get any live support? Yet another tech company with a broken piece of garbage product that they refuse to support and push everything off on to the community where we have to wait weeks for everyone to ignore support requests.

Hello,Today I sent a campaign and it has a strange behaviour - after 2 hours it has more clicks than opens. Did anyone else face the same problem? Thank you!