Accounts and Settings

Get help with managing your account and settings.

  • 479 Topics
  • 1,261 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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479 Topics

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Contributor I
Sheena HContributor I
asked in Accounts and Settings

Merging Multiple Klaviyo instances into one

Hello Members,We wanted to merge our four instances into one major instance. I wanted to know this can be done in Klaviyo. Thanks! 

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David To
Community Manager
9 months ago
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Contributor I
Taishah99Contributor I
asked in Accounts and Settings

Account disabled

Hola, hace una semanas quise ingresar a mi cuenta y me aparece inactiva. No entiendo por qué. Cambié la contraseña dos veces y nada. ¿Por qué pasa esto y cómo puedo recuperar mi cuenta? Es una cuenta que uso para el trabajo y es urgente. Gracias.

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David To
Community Manager
9 months ago
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Contributor I
etsyfindofthedayContributor I
asked in Accounts and Settings

Does Klaviyo support business units?

Hello!My blog is small, but as I look to grow -- does Klaviyo support separate business units to inherently separate brands/subscribers/etc.? How can this be managed in Klaviyo? Thanks 😉

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alex.hong
9 months ago
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Contributor I
marc10Contributor I
asked in Accounts and Settings

Switching to a new Shopify store

Hello all, We have had a Shopify/Klaviyo integration for about a year. We are in the process of emigrating to a new a Shopfiy store. I supposed I will need to deactivate the current integration, install the Klaviyo app in the new store and re-connect Klaviyo.  Are there any best practices or suggestion about how to go about this? I am worried about customer being added twice….flows being disrupted...issues I may not even be aware of?  Welcome any/all feedback here.Thanks in advance   

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alex.hong
9 months ago
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Contributor I
Derek LeungContributor I
asked in Accounts and Settings

Confusion about profiles limitation and emails limitation

Hello I am so confused about the limitation of the profiles and emails. I imported thousands of profiles before and I deleted already. Now there are only about less than 50 profiles in my account. But why in my account overview, there are still more than 8000 profiles recorded here??  My second question is, as you can see from the screenshot, the Profiles Monthly Usage is 250 active profiles, does it mean i can only send a campaign with segement or list with only 250 profiles per month?For example if i send a campaign with segement with 250 profiles on 1st Jan, then i cannot send any other campaign during the whole January? Please kindly offer me help.

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stephen.trumble
Community Manager
9 months ago
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Contributor I
NadelmikadoContributor I
asked in Accounts and Settings

Douple Opt In Mail is empty

Hello together, I have a problem. Klaviyo is set up, DOI too. However, when I subscribe to the newsletter, the mail is sent, but it is completely empty. No button for the confirmation to the newsletter registration available. What am I doing wrong? 

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Dov
9 months ago
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Contributor I
VoibonContributor I
asked in Accounts and Settings

how to use one klaviyo account for 2 website for only one register

I have 2 website. one is blog and one is product store. And people can navigate to the product store from the blog website. Now I want to using one Klaviyo account to manage these two webstie and make user registered once and can login to 2 website without registering twice. 

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stephen.trumble
Community Manager
10 months ago
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Contributor I
boxContributor I
asked in Accounts and Settings

Where are all the active profiles coming from

Hello everybody, we have about 300 members in our lists but suddenly we have around 2300 active profiles.I am not able to figure out where those profiles are coming from and also I am not able to suppress them.Is there any way to manage the active profiles?It seems like we have no control over that.

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alex.hong
10 months ago
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Contributor I
sushma sharmaContributor I
asked in Accounts and Settings

Getting mails in spam

I am getting my mail in Spam even i have changed the sender mail id.

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David To
Community Manager
10 months ago
itsterry0908
Contributor II
itsterry0908Contributor II
asked in Accounts and Settings

I suddenly can`t login with

Hello all, I suddenly can`t log in with my Klaviyo account, it shows 403 forbidden, but I can log in with incognito mode or another google account with same Chrome Browser, what`s the problem? Please see the screenshot:error 

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alex.hong
10 months ago
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Contributor I
SimonaContributor I
asked in Accounts and Settings

Where can I change the "organisation name"

Where can I change the “organisation name”

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Contributor I
10 months ago
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Contributor I
ronakguptaContributor I
asked in Accounts and Settings

Klaviyo Support Not Responding after Payment

Hi,I am from India and I subscribed to the Klaviyo 2500 subscriber plan. As Indian banks do not allow recurring charges I was informed by Klaviyo support to make the payment by going to billing section, selecting the invoice and then use the link to make manual card payment against the invoice.Since I have made the payment the account is still in free version, they have not upgraded the account.Support has stopped responding to all emails. It has been more than 15 days now.I didn’t expect Klaviyo to engage in such activities and service. The only option I have is to raise a card dispute with my bank and use another email provider. As a last resort I am mentioning my experience with Klaviyo here and expecting them to resolve the issue immediately before I decide to raise the card dispute.

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Dov
10 months ago
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Contributor I
meldrcContributor I
asked in Accounts and Settings

Am I eligible to be a Klaviyo Partner? (copywriter just getting started with Klaviyo and email marketing for clients)

Hi all! So, I earned my Klaviyo Product Certification yesterday and I’m all fired up about moving ahead and doing more and more Klaviyo-related work for clients. I also have my own (minimalist) copywriting website.My intention to work with Klaviyo is strong, but honestly - I haven’t had a single Klaviyo client yet (except for myself! Since I’ve set up some sign-up forms and flows for my own website).Question: Based on the above, am I eligible to become a Klaviyo Partner?  Or do I need to show some client successes first?I don’t want to “waste” my Partner application, so I thought I’d check here first.Cheers!Melanie

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alex.hong
10 months ago
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Contributor I
meldrcContributor I
asked in Accounts and Settings

I earned the Klaviyo Product Certification but my name is not on the certificate. How can I correct this?

Instead they put my handle “meldrc”.  I would like my full name instead but I’m not sure how to get this corrected.Thanks all!Melanie

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D
Contributor I
4 months ago
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Contributor I
westboatmarineContributor I
asked in Accounts and Settings

Why does it seem my Account is Disabled for no reason?

So, I'm new to Klaviyo and I was checking everything out. Creating and deleting multiple Flows, Lists, Segments, Forms, etc… To learn and experiment how everything worked and figuring it out by myself. But suddenly I got my account disabled out of thin air… Any help? Thanks.

1
Taylor Tarpley
Community Manager
10 months ago
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Contributor I
emvpiiContributor I
asked in Accounts and Settings

What happens after Klaviyo reinstallation

Hey there we got problem with integrating Klaviyo to Shopify as it seems we need to reinstall it, our goal is to get the all the metrics for email flow triggers.However we are hesitant since we don’t know what will happen--will our contacts be deleted, emails, etc? We’ve installed Klaviyo few years ago like around 2018 so we didn’t get the easy peasy installation with what we have today.*I could request to do reinstallation but again we are hesitant to do this. Anyone who knows the best way to do this? 

1
Dov
10 months ago
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Contributor I
Dave C.Contributor I
asked in Accounts and Settings

User ID disabled from All My Clients' Accounts

Hi, I am Klaviyo Product Certified: https://verify.skilljar.com/c/sf46d7ri7mbhand I own a small email marketing agency.  This is my full time livelihood.  I always follow all best email practices, and study/review the latest updates in email marketing on a monthly basis. 2 days ago I was locked out of all 6 of my clients’ accounts because 1 of the accounts was disabled. I have emailed support 3 times and have heard nothing back. I think I know why the 1 account was disabled, and it was 100% an accident: We were having trouble getting Zapier to track sales data from their shopping cart into Klaviyo,so we set up an affiliate link to track sales. We are NOT promoting an affiliate offer: the  Klaviyo account is owned by the owners products.  We were simply using the link to track sales in the short term while we got their shopping cart to link properly with Klaviyo. I own a small email marketing agency and would NEVER use a Klaviyo account for affiliate marketing. I sincerely apologize for

1
alex.hong
10 months ago
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Contributor I
EllieBContributor I
asked in Accounts and Settings

Shopify App for Pre-orders that syncs with Klaviyo

Does anyone know if any of the Pre-rder/Backorder Shopify Apps sync directly with Klaviyo?

1
David To
Community Manager
11 months ago
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Active Contributor II
VbeebsActive Contributor II
asked in Accounts and Settings

How do I see my average open rate for people in a certain City or State?

Hey! So I created this report to try and see my average open rate in Toronto...and I don’t think it worked? The answers are like: 1 or 1.23 and I am just confused as to what this means. Hope someone can help me! 

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Active Contributor II
11 months ago
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Contributor IV
Bonza Dog TreatsContributor IV
asked in Accounts and Settings

Shopify Theme Change

I am already using Klaviyo on a vintage Shopify theme, and have Back in Stock, Viewed Product Tracking and Added to Cart Tracking set up, together with embedded forms.Currently migrating to a 2.0 theme, and unable to find any information about whether I need to add these all over again?If so, can I do that before the theme is published? Thanks

1
retention
Partner - Platinum
11 months ago
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Contributor I
umut3442Contributor I
asked in Accounts and Settings

Integrating SMS and Mails from another platform to Klaviyo

 We used another platform for SMS Marketing before. There are many sms and emails we have collected here. But now we have started to use Klaviyo. Is it possible to import SMS and e-mail information from other platforms to Klaviyo? How can we import this information? Thanks for your help.

1
retention
Partner - Platinum
11 months ago
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Contributor II
Walter56Contributor II
asked in Accounts and Settings

Several accounts for several companies ?

In order to manage the mailing of several companies, is it better to create several accounts with a single registration email or create several different emails for each account. I think the first solution is the best but I also read that there can be unfortunate data transfers between accounts...

2
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Contributor II
11 months ago
B
Contributor I
bundlesContributor I
asked in Accounts and Settings

Setting up Dedicated Sending Domain with Go Daddy

Hi all,I’m looking to set up my Dedicated Sending Domain via Go Daddy but i’m running into a wall when trying to add the type, name and value. Please example when i try and to Go Daddy image below: I’m trying to add all these values as per Klavijo instructions: Thanks so much in advanceMilo

3
David To
Community Manager
5 months ago
V
Contributor I
ValeriaContributor I
asked in Accounts and Settings

Connection Klaviyo-Clickfunnels-Zapier

Hi,Right now I have a paid account in Klaviyo and click funnels. But, I need to connect the both via Zapier. In this way, do I need to pay a new account in zapier? or, I cant do this connection with a free zapier account?Can you help with this connection? I hope your answer...

1
alex.hong
11 months ago
S
Contributor I
SiyaaContributor I
asked in Accounts and Settings

403 authorization error Woocommerce

Hi how are you?We have a problem to connecet Klaviyo with Woocommerce. We get this errore: 403

5
alex.hong
11 months ago

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