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Accounts and Settings

Get help with managing your account and settings.

  • 792 Topics
  • 2,021 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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792 Topics
C
Contributor I
copywriter-hubContributor I
asked in Accounts and Settings
Managed Customer pending and did not receive confirmation e-mail

Hello Klaviyo Community!We recently became Klaviyo Partner and I added a customer of my agency to the Managed Customer tab. But he says he did not find the confirmation e-mail sent by klaviyo (so he can confirm and be moved from pending to active in my partner dashboard). How can I send the confirmation E-mail again?I tried reaching out to klaviyo by e-mail, that was 2 weeks ago, still no response.I have been thinking of archive the client, but I do not know how it works, and if I can add them to managed clients again after that.Did you have a similar problem? How did you solve it?

1191
Taylor Tarpley
Community Manager
1 year ago
G
Contributor I
Glen WhiteContributor I
asked in Accounts and Settings
Multi-Factor Authentication - Is it possible to set up on two phones at the same time for the same account?

I have MFA set up on my own phone but I want to also set it up on a different “work” phone. Is this possible? Both would be providing authentication for the same account and both phones have different numbers.Currently I use Google Authenticator. I have tried exporting the account from the old phone to the new phone but it doesn’t work on the new phone.

2742
Taylor Tarpley
Community Manager
1 year ago
Jakub
Partner - Silver
JakubPartner - Silver
posted in Accounts and Settings
Klaviyo Plan Pricing

Hello Community,As Klaviyo partners could we offer our customers better plan pricing?Also as we have many customer in portfolio for which we provide whole marketing we pay for all tools and assets creation is there an option to combine those plan cost and get better pricing form Klaviyo?Please share you experience and how you approach this topics? 

2601
Taylor Tarpley
Community Manager
1 year ago
Y
Active Contributor I
Yvonne ecommerceActive Contributor I
asked in Accounts and Settings
Cannot update social media or URLs under "images and Brand". Fields are not editable.

Hi, I’m trying to update my URL and add Tiktok to my social media under “Images and Brand.” I’m able to delete content, but I cannot enter text into any of the input fields, and the dropdowns don’t dropdown. For example, I cannot enter any text or my URL, or my Tiktok url in the input box, even though the cursor is blinking and looks active. Also, please note that the social media selection dropdown doesn’t dropdown unless I expand my browser window.  It all seems very buggy. Please see screenshots of what I’m talking about. 

822
Y
Active Contributor I
1 year ago
Quiet Owl
Contributor II
Quiet OwlContributor II
asked in Accounts and Settings
MFA for a Company-Wide Account?

We’re a digital marketing company with access to several different client Klaviyo accounts. One of our clients wants MFA enabled, so in order to log into our company account, we need a OTP from the Authenticator app. The problem is that only one person seems to be able to use the Authenticator app for our account. This means any time one of us needs to get into the account, we have to find the guy who has the app and ask him for the code. And the days he’s not here are days we can’t service our clients. We have a company Google Voice account specifically to get OTPs, so that anyone in the company can log into our accounts. However, I don’t see any options to use text message OTPs.How can we make it so anyone who has access to our company’s Google accounts be able to receive the OTP (in any form)? In other words, how do we structure this so that everyone on the team can log in, instead of just one person?  If this is not possible, I need to know so I can explain to my boss and our clien

1652
Scarecrow
Contributor II
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Accounts and Settings
We need to pass Shopify Product Vendor and Product Type details to Klaviyo Custom Properties?

Hi All As we would like to segment our list and know which brand and product type has been ordered we have created custom properties within profile. For pop ups we ask for profile information eg favourite brand and product type. However we cant seem to work out how to get the API to send this information when an order is placed. We would appreciate your help/direction. Sean (In our case as an eyewear store we need to know whether customer is interested in glasses or sunglasses and also which brand is of interest as the type of customer interested in Oakley sunglasses may be quite different from a customer looking for Tiffany eyeglasses with prescription.)

3264
Omar
Partner - Platinum
1 year ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Accounts and Settings
Recap: [Strategy session] Account audit: Revitalize your Klaviyo account for 2023 (for entrepreneurs and small businesses)

Thank you for attending [Strategy session] Account audit: Revitalize your Klaviyo account for 2023. This training is designed specifically for entrepreneurs and small businesses. You can view the recording below: https://klaviyoacademy.wistia.com/medias/onouzcw7ouIn this session, we went over: The importance of conducting regular account audits How to analyze metrics and benchmarks to understand what’s working How to ensure you have all the necessary acquisition measures, campaign strategies, and flows active in your account How to identify areas of opportunity for 2023We have created a Klaviyo account audit guide to assist you when you look through your account. Make a copy of this spreadsheet, complete the questions, and use the information you find to help you shape your 2023 action plan. During the session, there was discussion about creating a content calendar. While we don’t currently have a downloadable example of a year-round calendar, you can use this Cyber Month Content Calen

3932
Emily Shea
Klaviyo Employee
1 year ago
N
Contributor I
Nicolás Aguilera CastilloContributor I
asked in Accounts and Settings
I don't get the login verification code

Hello community.I'm migrating my website from Shopify to Wordpress, I changed practically everything manually, but it turns out that now when I enter my Klaviyo account, I never get the verification code to my institutional email. Could it be that I have changed the DNS so that they now point to my Wordpress? or other problem.Will there be another solution to access my Klaviyo account?I left 5 tickets to Klaviyo support, but none of them have been answered, that's why I'm here in the forum with my secondary account.Regards

1554
N
Contributor I
1 year ago
L
Contributor I
loftContributor I
asked in Accounts and Settings
best inbox provider domain for klaviyo

List of best inbox provider domain for klaviyo my campaign and email bounced because I am using aol.com kindly provide an alternative please.

411
David To
Klaviyo Employee
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings
Active On Site data, View Product Data, Add to Cart Data is not working

Hi there,Hope you guys are doing well. I have never faced this issue before. I have integrated with shopify properly and perfectly. And I also tested myself by using this Link ?utm_email=forman.fahim@gmail.comBut the active on site and View product data is not working. And also I have set up the Add to cart Snippet. It’s also not working as well.Integration Active On Site data is not working. Viewed Product Data is not working as well. For Add to Cart Trigger. [ When I click on the Add to cart button it doesn’t redirect me to another page. So I follow the First Method of the Add to Cart guidelines. Shopify them version 3.0.0 I have also tried for this issue:   Looking forward to hearing you. Thanks in advanced.

5904
alex.hong
1 year ago
C
Contributor I
Carlos123Contributor I
asked in Accounts and Settings
Rebranding and switching clients from old site to new site

Greetings,our company has done a rebranding and we have currently two websites on Shopify. Both are using Klaviyo, however we plan on switching over completely to site #1 and reduce the traffic to site #2.For this, we need to import site #2's lists and segments to site #1. I was wondering if it was possible to import customers from site #2 to site #1 with ALL the data Not emails etc. only, but ESPECIALLY including amount spent by said clients on site #2, number of purchases etc in order to have high quality analytics.Furthermore, I was wondering if we could link old products to new products (same product with different name and packaging) for targeting sake.Thank you!Best regards,Carlos

1073
KatherineB
Partner - Platinum
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Accounts and Settings
How to export file containing Magento categoreis

I can see in customer profiles that we have historical information of cutomers previous order when our store was on Magento platform ( not on Shopify )However when I exprort to csv the Magento information is missing. Has anyone encountered this issue?Thanks

221
David To
Klaviyo Employee
1 year ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Accounts and Settings
Klaviyo login: 403 Error

I’m trying to log in to Klaviyo and I keep receiving a 403 error. This isn’t happening with a particular subaccount (I have several); it happens when I go to Klaviyo itself. I’ve contacted Klaviyo Support but haven’t heard back for 2 hours. I’ve tried restarting my machine, clearing my cache, incognito mode, nothing is working.Is anyone else having this problem?

17194
R
Active Contributor II
1 year ago
A
Anonymous
asked in Accounts and Settings
Network Error 403 - Private API key related?

Hi Guys I’m receiving a ‘your request could not be submitted error’ when trying to submit a ticket on Klaviyo, so thought posting here might be the next best option..I am no longer to edit the delays/conditions on my flows - I am getting a 'Network error 403' when trying.I believe this is because I recently created a Private API key to integrate with Survicate (NPS Platform). I have tried:1. Removing Private API key on Klaviyo (but then I get an error saying 'unable to delete key').2. Removing integration with Survicate (didn't work).Does anyone have a suggestion on how I fix this?Thanks,Josh

3873
R
Active Contributor II
1 year ago
A
Anonymous
asked in Accounts and Settings
Creating List from existing Sign Up Form

I created a Sign Up form on my website. I can see people joining in the Profile. How can I automatically integrate the sign ups into a List please? I followed a video tutorial on here but it was from a year ago and was out of date so I couldn’t complete the procedure. Thank you!

7582
A
1 year ago
El Nutriguerrero
Contributor I
El NutriguerreroContributor I
asked in Accounts and Settings
I can not link with klaviyo my subpage

Hello!,I can link to my website “ www.etc.com ” but not a “ “ www.etc.com /subpage”. Does anyone know a solution?Thank you,David Sanchez

271
alex.hong
1 year ago
N
Contributor I
NickHNZContributor I
asked in Accounts and Settings
Help, missed billing date, how do I pay suspended account?

I have an urgent EDM to go out today and I can’t access my account even though I already topped it up and updated the old card yesterday!!

551
Brian Turcotte
1 year ago
A
Anonymous
asked in Accounts and Settings
Setting up Dedicated Sending Domain with Go Daddy

Hi all,I’m looking to set up my Dedicated Sending Domain via Go Daddy but i’m running into a wall when trying to add the type, name and value. Please example when i try and to Go Daddy image below: I’m trying to add all these values as per Klavijo instructions: Thanks so much in advanceMilo

11193
David To
Klaviyo Employee
1 year ago
A
Contributor I
Andadeur ChileContributor I
asked in Accounts and Settings
Borre los enlaces de carrito abandonado, el que redirige para completar la compra

Por error elimine los enlaces que redirigen para terminar la compra, en los correos de carrito abandonado.

4681
Brian Turcotte
2 years ago
T
Contributor I
Thomas PContributor I
asked in Accounts and Settings
Why can't I see anything on my Klaviyo account

HelloI am experiencing this issue since a couple minutes now. I can’t see anything except profiles and some data from settings.Any of you have experienced this in the past?Thank you!

119518
thepowerofcopy
Partner
2 years ago
A
Anonymous
asked in Accounts and Settings
Why can I not send SMS messages about certain content?

I paid for a subscription and it’s still showing my account is disabled. Live chat wasn’t able to help me. I need my account enabled and credit for the lost time. Thank you

723
Dov
2 years ago
M
Contributor I
MassiContributor I
asked in Accounts and Settings
How can i manage different clients?

Hi everyone, I'm MaxI have several questions that I can't find an answer to, I'm sorry but I've searched for an answer but I'm just getting more confused.I don't understand if I have to create an account with an email, and then the ecommerces I have to work for add me as admin or manager (is that right admin or manager?) and then I will have an email connected to the various accounts on behalf of these ecommerces . Or do I have to create several emails to work with these ecommerce?And another question, when I work for these ecommerces, is the email that appears when I send emails to their customer lists mine? isn't that unprofessional?Sorry if it's unclear, I just don't understand how it works.

11902
M
Contributor I
2 years ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Accounts and Settings
How to sync tawk.to live chat emails to Klaviyo

Hi I would lile to request customers using live chat to add their email address and check a box to receive marketing. The live chat software we use is tawk.to Has anyone managed to work this out? Thanks Sean

1932
S
Problem Solver III
2 years ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Accounts and Settings
Duplicate newsletter/subscription confirmation emails from Klaviyo and Shopify

I have an issue.  Duplicate newsletter/subscription confirmation emails are being sent to my customers from Klaviyo and Shopify.  It’s the double opt-in email that thet get to verify that they want to subscribe.  I can see where it’s set up in Shopify and can see where it’s set up in Klaviyo.  Each systems has their own form.  But what I can find is how to shut one of them off.  I can’t continue to have duplicate emails sent to my customers.  Thanks

4482
Carey Rouse
Active Contributor I
2 years ago
A
Problem Solver I
Andrew.WaltersProblem Solver I
asked in Accounts and Settings
Do Custom UTM Parameters Break Google Analytics Tracking?

Hi, does anyone use a custom UTM parameter, and if so, does it break Google Analytics tracking? Asking because I added a custom UTM while keeping all other the same, now a month’s worth of Source = Klaviyo analytics is missing from GA.

2362
A
Problem Solver I
2 years ago
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