Accounts and Settings

Get help with managing your account and settings.

  • 568 Topics
  • 1,479 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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568 Topics

K
Contributor I
KellyContributor I
asked in Accounts and Settings

Hosting Two Brands in One Klaviyo Account?

Hi there,We’re currently beginning to test the waters of splitting out two brand pillars into separate websites which has brought us down the path to questioning if we should keep both brands in one Klaviyo account or create a second account.While creating two accounts seems like the best choice on paper, we’re concerned about potential overlap in abandon cart/browse flows, cross-selling opportunities, and unsubscribe/suppression management. Is there a typical standard Klaviyo advises for customers to maintain if they are working with more than one brand?

1
stephen.trumble
Community Manager
1 year ago
S
Contributor I
SonFlowerContributor I
asked in Accounts and Settings

Adding users to my Klaviyo account

Hi there - I just created my account/signed up as a paid user, and I am hoping to invite/give access to others in my organization. How would I do that?

1
David To
Klaviyo Employee
1 year ago
O
Contributor I
Operador_StHonoréContributor I
asked in Accounts and Settings

Account has been disabled

Hi, how are you?My account has been disabled and we need to fix this problem, help me.Otherwise we request a refund if you were unable to recover your account.We need urgent help, because we've a promotion launch this weekendz.

2
O
Contributor I
1 year ago
M
Contributor I
MarwaContributor I
asked in Accounts and Settings

Account has been disabled

Dears, My account has been disabled and we need solutions to get it back! Or we request for a refund if you couldn’t recover our account because we used it only for two weeks. We need an urgent help, we will upgrade to the next level on January 2022

1
David To
Klaviyo Employee
1 year ago
jordank
Contributor III
jordankContributor III
asked in Accounts and Settings

How do I start with Klaviyo if I am a Complete Beginner?

Hi Klaviyo Community,I am completely knew to Klaviyo and trying to learn how to become a Klaviyo expert and partner. I have a few questions, but I can’t seem to find someone to speak with directly! Could anyone answer these questions for me?How to operate Klaviyo for multiple businesses if being paid to do so? How do paid accounts work if working for a business? Ways in which to market your expertise? Opportunities to gain experience as a beginner?I’m sure I’ll have many more, so if someone is willing to sit down with me, that would be amazing. Thank you!

3
Mailbox Manny
Partner - Silver
1 year ago
Simsen
Contributor II
SimsenContributor II
asked in Accounts and Settings

Log4j: Is Klaviyo safe?

Hi, right now there is a lot going on in the news because of big safety issues caused by Log4j. Our first customer is already asking, so I’m asking the same question here: Is Klaviyo possibly affected by safety issues because of Log4j? I don’t mean the frontend because I don’t think any Java is used there, right? But the backend infrastructure, especially servers saving customer data. Thanks and good luck to everyone not having any problems in other systems because of Log4j.Simon

1
chloe.strange
Community Manager
1 year ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Accounts and Settings

Klaviyo Partners | How to get credit for clients?

Hey there,  we are a Klaviyo Partner for a couple of weeks now. Luckily, we get more and more of our Shopify agency clients to go for Klaviyo. However, we are still a little unsure about how to get credit for clients. I understand that there are three ways to get credit:  #1. Customers sign up via the referral link.#2. We create a lead in our Klaviyo Partners Account #3. We add a managed account in our Klaviyo Partners Account Regarding #1.   a) Where do I find our referral link? When I use the button in Klaviyo Partner Dashboard it leads me to a separate Landing Page of Klaviyo (see attachment). Regarding #2.   a) Does the customer have to sign up for Klaviyo by himself, or is it possible that we create an account for the customer and invite him afterwards (preferred way)?b) Does the customer have to use the exact same email address that we state in Klaviyo’s lead registration form?c) If we can create the account for the customer, do we have to use the email address connected to our K

6
NextLevel
Contributor IV
1 year ago
S
Contributor I
SarahTSKContributor I
asked in Accounts and Settings

Blocking Email Addresses From Known Bots

Hi GuysWe have a known BOT that appears daily and abandons the same product at the same time. Very tedious but also annoying because our abandoned cart sequence starts.We know what the email address is (it’s the same daily) so we wondered if there was a way to block this in Klaviyo so it just gets supressed as soon as it arrives? It’s not a google bot checking pricing, it’s a BOT pretending to be Clearpay.ThanksSarah 

2
S
Contributor I
1 year ago
A
Contributor I
ayuvitaaContributor I
asked in Accounts and Settings

Why can't I see my Klaviyo dashboard page?

Hello! I have issue with my Klaviyo account that it doesn’t show anything on the screen. I've been experiencing this issue for a few months now. I don't know what changed since I was able to access Klaviyo fine before. I have followed all the instructions to clear my cache, cookies, even to refresh my browser. My browser is updated. I tried using incognito mode as well. Nothing seems to be working. My role is assigned as admin too within the organization. I want to create a ticket, however the issue still there. I can’t even access the support page.  

3
Taylor Tarpley
Community Manager
2 years ago
J
Contributor I
Jing-JingContributor I
asked in Accounts and Settings

Account Disabled during Cyber Week!

We have been using Klaviyo for around 6 months, today the account was disabled.The emails that had been scheduled were cancelled (reason said - Account Disabled?)- then I went to reschedule and noticed that the account had been upgraded to the next tier ($70).When I went to go back into my account it said the account was disabled and to contact support. My team is freaking out because we use Klaviyo so much, but this happens on Cyber Monday! Any help or knowledge on this would be greatly appreciated!

1
David To
Klaviyo Employee
2 years ago
V
Contributor I
VictoriaConceicaoContributor I
asked in Accounts and Settings

Klaviyo Isn't Loading

Hi there!Is there any issue with Klaviyo today? For the past 3 hours, I'm not able to load any page inside my Klaviyo account.The campaigns, flows, templates, they're all blank and they never stop loading.  In this meantime I've:- Tested incognito mode- Tried different browsers: Chrome, Safari, and Opera- Updated the MacBook- Updated Chrome- Turned off all ad blockers  And nothing works! What could possibly be wrong? I've tried different accounts that I have access to and they're all facing the same issue. After I log in, I can’t even reach the support.  Please help. I’m out of ideas... Thank you,--

3
S
Contributor I
2 years ago
emma_hugewinmedia
Partner - Silver
emma_hugewinmediaPartner - Silver
asked in Accounts and Settings

Account Disabled after first campaign, any way to get the account balance back?

Hi there, I have a lead, he just created Klaviyo account and imported old contacts then sent the first campaign. But his account now has been disable. Please advise if he can get the balance back? Looking forward to your support.Best Regards,Emma

1
Taylor Tarpley
Community Manager
2 years ago
N
Contributor I
Nicki CContributor I
asked in Accounts and Settings

Klaviyo Partner Certificate

HI,  I’ve just onboarded and completed the Product Certificate. The onboarding webinar mentioned a Klaviyo Partner Certificate coming in Q3 21, but I can only find Klaviyo Sales Certificate as an option - is this the same course/certificate?

3
Anni.Kim
Klaviyo Employee
2 years ago
L
Contributor I
LesContributor I
asked in Accounts and Settings

Is Chat Broken? 11/22/2021

I am trying to access the live chat (for a paid account) but am unable. Is this a temporary problem? 

1
alex.hong
2 years ago
A
Contributor II
angel.mendoza@daveramsey.comContributor II
asked in Accounts and Settings

Track API: GOAWAY received

I have a custom integration tracking user events via the “Track API”. Before I submit the GET /track?data={{data}} request, I open an HTTP2 connection.Things work fine, for the most part. However, during a 24 hours period, and in a random fashion, my HTTP2 connection gets terminated. My application really never becomes dormant and I still see this error during peak hours. Is there something I can do on my side, when working with http2 connections, to prevent the klaviyo host from terminating my connection? I’ve already verified that nothing in my infrastructure is killing my tcp connection.

5
David To
Klaviyo Employee
2 years ago
H
Contributor I
Holi EditionContributor I
asked in Accounts and Settings

DNS verifications

Hello, I have a problem with DNS verification. I made the verification of my send email address with my domain provider but when I click on Klaviyo to finalise the verification, it doesn't work so that I can’t send my campaigns.Thank you.

4
alex.hong
2 years ago
H
Contributor I
hamzabhattiContributor I
asked in Accounts and Settings

Unable To Access My Account

Greetings Klaviyo Community,One of my client gave me access to his Klaviyo account (I don’t know which one of the client). His account was disabled, I was not know this and by mistake I switched to his account and now I’m unable to access my own account. I’m unable to switch my account from one to another. I’m really worried about it, what should I do? Please help.  Thank you!

1
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
AhagedonContributor I
asked in Accounts and Settings

Chat is closed today? 11/11/2021

Chat is closed today? 11/11/2021

1
Dov
2 years ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Web tracking code is not working?

Hi there,I set up the web tracking code back end of the shopify but seems like not working. Could you please tell me why the code is not working. I checked in Klaviyo Activity feed there are no View product and Active on site data. Please help me I hope you understand my concerns.Thank you so much.

3
alex.hong
2 years ago
F
Contributor I
FarhadHosanSantoContributor I
asked in Accounts and Settings

Account Disabled

My account just disabled. How can i recover my account? And i will be glad to know the reason so, i can learn from it.

1
David To
Klaviyo Employee
2 years ago
melissaK
Contributor I
melissaKContributor I
asked in Accounts and Settings

Bugs in Klaviyo platform experience

We have loved our switch to Klaviyo for many reasons, but there are a few things I’ve noticed that I think could be better for the user. Starting a conversation about it seemed like the best way to go about it in case there’s already a solve for it, or hopefully brings some attention to fix them!Views / organization for Lists & Segments  It would be helpful to have more options for sorting and organizing lists and segments, especially when the segments get complex and specific for different audiences across different channels. Being able to view more lists at once in a big scrolling list would be better than having to click into different pages each time. Also, the search function almost never works for me, which makes me spend a lot more time going through pages looking for what I need.    Media organizing and views  A similar question arises here, it would be great to choose a different view, (icons, scrolling list, choice to view more at once)    Email Builder There have been se

3
alex.hong
2 years ago
G
Problem Solver I
GoodVibes123Problem Solver I
asked in Accounts and Settings

Is there a Klaviyo User Permission that Disallows the Export of Things in My Account?

Does Klaviyo offer a user role/permissions that disallows a user from exporting/downloading my email subscriber list? I have an email consultant who wants to do an audit of my Klaviyo and I need to set them up so they have view-only access to my Klaviyo account but they will NOT have access to export/download subscriber profiles for obvious security reasons. 

1
Bobi N.
Partner - Platinum
2 years ago
C
Contributor I
chilliContributor I
asked in Accounts and Settings

Why is the Data in my Account Suddenly Not Showing Anymore?

Please can someone advise how we can get support from Klaviyo? Our account is no longer working - we have no data in our dashboard for some reason. 

17
M
Contributor I
2 years ago
Irrra
Expert Problem Solver II
IrrraExpert Problem Solver II
asked in Accounts and Settings

why in klaviyo pure white tabs open?

When you click on the tab campaign or coupons appears just a white background, with other tabs all is well. How to fix the problem???

1
stephen.trumble
Community Manager
2 years ago
J
Contributor I
Jay001Contributor I
asked in Accounts and Settings

Is Dedicated sending domain recommeded for new users?

We need your suggestions.Is Dedicated sending domain suggested for new users?We are setting up our website and want to use klaviyo.We came across a dedicated sending domain.We can set it with go daddy where we got our domain from.However,We are not sure how we can warm it up as all blogs are talking about warming as we don't have an email list and will there be any complications if we start a dedicated server in the initial stages.We are looking for your speedy response to proceed forward. 

1
alex.hong
2 years ago

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