Accounts and Settings
Get help with managing your account and settings.
- 443 Topics
- 1,144 Replies
Duplicate account created when integrating with Shopify
Hi, I already integrated Klaviyo with Shopify last week which went smoothly. Then I tried configuring some things on the Shopify end for Klaviyo and it automatically created a duplicate account of our client. May I know why it created a new one? I already disabled the integration of the duplicate version but we want it to be deleted without harming the original account. How can this be done? Here’s the screenshot of what it looks like: (Duplicate account is Agent Nateur)
Hello everybody ! My name is David. I live in France and I am happy to join the klaviyo community.What's your name? David What are you most passionate about? I am found of Ecommerce ! Where do you work and what is your role? I am developer and I created my brand https://taahir.fr 2 years ago. What’s one thing you love most about your company? The challenge .
No Support for Integrations
We run an ecommerce marketing agency. We are trying to integrate our clients stores with Klaviyo. We were told Klaviyo was great. We can not get any support for Klaviyo, and the Shopify integration appears not to work. Does Klaviyo offer support to higher paying clients. Has anyone else had a similar experience?
Migrating from Shopify to Shopify
I would appreciate it if you could let me know.I'm using my Klaviyo account on Shopify store A.I'm closing store A. Can I transfer it to store B?Is it possible to migrate my Klaviyo account to Shopify store B?I would like to know if it is possible or not.I would also like to know if there are any caveats.I'm waiting for your advice.
Why sender name is displayed in brackets?
I noticed that sender name is wrapped in brackets when email arrives to inbox.Why this is happening? This is how the sender name is defined on the account settings page: and this is how it is rendered in Gmail: and it gets even worse when email agent tries to escape brackets.
My account is disabled for manual review
Hi, my account has been disabled 27th March, today is 31st. I have received an e-mail from Klaviyo that said that they had to do a manual review of my shopify web site and they asked me the password to log in. I believe I had the password enabled in the store, but now I have removed it. They didn’t say anything more, please help me. My account is still disabled.
My Account is disabled for manual review
Can you please help me re-enable my account? I have followed the best practices Klaviyo recommended and am still dealing with this issue. I have emailed support and tried to use the live chat function but have had no success. Could you please get back to me? I am happy to explain my situation in more detail if necessary.
How do I access Live Chat if I'm on a Paid Plan and my account is disabled?
My account has been disabled for 2 days and I’m still waiting to hear back from the Klaviyo Support Team. I am on paid plan but as my account is disabled, I am not able to sign in to hop on live chat… Can someone from the support team get back to my request via email email@example.com ASAP or advise here?
Viewed Product Tracking being removed by Pagefly
I am using Pagefly - a Shopify third party page builder app for my custom product page codes. I have recently launched my site so am making on-going changes to certain elements of the page, in doing so, when I have published the page it is removing the Viewed Product tracking code. Has anybody else experienced this or found a solution for why viewed product tracking might be getting removed when changes are made to individual product pages? Thanks
Why are my emails to subscriber going to their junk / promotion section of Gmail?
Every time an email is sent out to my subscribers, it goes directly to their junk email / promotions section of their mail box, which they cannot see. I would like to know how to resolve this issue. And how do I set-up my domain?
Why is my account disabled?
HiWe starting new store on subdomain. We already have 5 subscribed accounts on Klavyio with same domain name.Only subdomains are different. We was planing to go live from 2 days with new store, but Klavyio locked as with check “Your account is disabled.” Yesterday replayed , but still no contact from support and our Bussiness growth Manager. What can we do in that case?Do we pay for non active account or our subscribtion date will be moved?
Where do I access Chat support if I'm a paying customer? - Double opt-in email is not my brand experience
I purchased a subscription and don’t have access to chat support since I want to disable double opt-in because I can’t for the life of me find where this confirmation email is pulling from. It is from a different brand. Check out the screenshot: https://prnt.sc/10hegom Please enable my chat support and disable the double opt in since it is incorrect and not my brand.
Why was my account disabled?
My Klaviyo account has been disabled for verification after my first campaign submission attempt, and that has been going on for a week!I read and understood that it is a matter of security because I am a new user, and in the information it was said that in one business day I would have a feedback on this.So far nothing has happened. On the fourth I opened a call through the help desk, and I also had no feedback. I would like to know if it is delayed anyway, if this delay has already occurred with someone else. Sorry if there is a typo, I'm from Brazil, my English is not the best:)
How do I remove or delete a duplicate Klaviyo account?
Hi Klaviyo Family,I am new member of this family, Hope all of you are doing good.I need your help regarding my account, accidently ( I Think) i have opened 2 klaviyo accounts for one shopify store, one is with store name and other one is with company name, I don’t know if it is normal or i have done mistake, I removed one integration but account still appears with the other account on my klaviyo screen. i uninstalled klaviyo from the shopify to reinstall it but when re installed ,again both account appeared, i don’t know how to fix it, it causes confusion, Thanks in advanceKind Regards
Do transactional emails count as contacts for billing?
Hello, I have just signed up and was wondering if anyone who has been using Klaviyo could tell me whether or not the customers that are not signed up to your marketing emails, but do receive a transactional mail through Klaviyo count as a “contact” for Klaviyos billing purposes? We want to send all transactional emails through Klaviyo instead of Shopify, but obviously that would add a lot to the cost if this is the case (with a lot less value) when you consider that only 5/10% of them actually sign up to marketing emails. Thanks for your help!Alex
Is it possible to translate product.item.title to a different language?
Hi everyone!Hope somebody can help us with our issue.So we have a shopify store which was initially in German language (product names in shopify are in German) but lately we expanded to Netherlands as well.For the shopify frontend we are using a translation app.But here is the thing - when I’m sending abandoned cart email I use the item.product.title tag to show the product that the user wanted to buy, but because all the products are in german in shopify, it shows german product names even if we send emails to our NL customers. Because it pulls data from shopify.So my question is - is there a possibility to translate product names to a different language than it is in shopify and still use item.product.title tag.Hope I described the issue more or less clear.Thank you
Why is my account disabled?
Why is my account disabled and being reviewed? I sent a test email out yesterday to 2 emails and it worked fine then I go to send my first newsletter to 13 people and it disbales my account and says it is under review?Highly frustrating when this is the exact service the app says it supports. Can anyone give me some advice or help explain it?
Trouble Finding Code for Woo Commerce Newsletter Sign Up to Klaviyo
Hello ~ I am new and struggling to find the embed code to input into Woo site for new Newsletter Sign ups. Totally confused. I created a 3 x part flow (for new newsletter sign ups) and I also created a pop up ‘sign up form’ simply capturing an email. We are now going with our own Divi theme of pop up to capture the emails but I’m unsure how to link the 3 x part flow I’ve created for new newsletter subscribers? Did I do this backwards? Appreciate any help. Renee :)
Will my campaign send once the Manual Compliance Review is complete?
I just upgraded my account so that I could deploy my first send and now my account is disabled due to a manual compliance check. The campaign that I had set up is showing as canceled. Will it automatically deploy once the compliance check is completed? Or will I have to rebuild it? My email included time sensitive articles and I don’t want it to deploy after the date I had scheduled it for, which is tomorrow.Please help!
How to Merge Two Accounts (different languages)
Hello email saavy friends, We currently have a multi-account (two accounts under the same user) ; in French and English. We also have two separate Shopify stores.We are going to be merging both accounts and stores. I was wondering if any of you had experience doing this within Klaviyo? Any tips or best practices? I couldn’t find much information online. How can we still keep lists/segments/flows separate as we merge? Will people need to opt-in again for language preference? *I have read that as we merge all flows need to be set to manual or draft so they don’t send to customers before intended, but that’s about it!Thanks in advance for your wisdom!
Why are my emails taking a long time to load images?
Hola a todxs, Soy nueva en Klaviyo y tengo unas dudas, a ver si alguien me puede ayudar ;) He detectado que los emails que estamos enviando con Klaviyo tardan mucho más en cargar las imagenes, son mucho más lentos. Sabeis cuál puede ser el motivo? Gracias! [Translated by Moderator: Hi everyone,I'm new to Klaviyo and I have some doubts, let's see if someone can help me ;)I have detected that the emails we are sending with Klaviyo take much longer to load the images, they are much slower. Do you know what the reason could be?Thanks!]
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Want to connect with others?
Don't be shy and see who else has similar interests.Check out our groups!
Most helpful members this week
Already have an account? Login
Use your Klaviyo credentials
Log in with Klaviyo
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.