Accounts and Settings
Get help with managing your account and settings.
- 536 Topics
- 1,410 Replies
I have created a Klaviyo account yesterday and bought a $150 plan. Then integrated with my woo commerce and uploaded my list. Now before sending the first email suddenly my account was saying under review and now saying account is disabled. What should I do now?
Hello, @davidOur account is disabled and we don’t knowthe reason. I searched the cummunity and saw your answer that new account needs manual account review. Maybe, we need manual account review? How can we get manual account review so that our account can be re-enabled? Please help us, thank you in advance.Best Wishes
I’m looking for advice re: the timing of updating DNS records when migrating from a different ESP over to Klaviyo. Is it safe to update my DNS records and verify a new domain PRIOR to the final transition? Will that impact any emails being sent from my old ESP? How critical is it to begin sending emails from Klaviyo immediately after the DNS records have been updated?I’ve received conflicting information from two very trusted sources.
Hi all, we came across a very weird page speed issue in Gtmetrix which appears to be (cancelled), and 0KB size. Our main question is: if this is flagged as an issue with a (cancelled) voice and 0KB size, is this actually an issue? What would that even mean, and is there anything we can do about this? The link looks something like this: https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=+PUBLICKEY&siteground-async=1 Is anyone else in the same boat?Cheers.
I am on the free plan. I have 6 users signed up for my newsletter. However Klaviyo also has 142 other users which seems to be customers.Those customers (who are NOT signed up for e-mail marketing) seem to count towards the 250 user limit.I don’t plan on doing any mails besides welcome mails to new subscribers (e-mail marketing) and occasional newsletters - also only to subscribers (currenctly 6).How can I make sure that only those opted in for e-mail marketing count towards the 250 limit and not all customers?
Has anyone successfully setup the sending domain using cPanel? Klaviyo asks for the CNAME and TXT records, but cPanel does not allow mixing of CNAME with TXT records. This would be pretty sad that someone who has a dedicated server could not use cPanel to setup the Dedicated server.
Hello, I updated my klaviyo plan but my account is suspended because there was a previous payment that was not processed. What solution do I have, I have changed the card and updated the plan several times and it continues to charge me but my account is not activated! I need help.
Hi, I created my accountand receibed the link for email confirmation. After that i didn’t receive any comunication of manual verification or account disabled, i was able to import my cliernts and prepare the flow,but when it came to the moment of change from DRAFT to LIVE it said that my account is disabled..but they haven’t asked my for anything and can’t see what’s my status of verification.. how can i get urgent help on this? i need to have my flow working this weekend
I just took over as site manager for a eCommerce company. I have run into a few odd occurrences in getting onboarded here where settings in programs beyond Klaviyo were adjusted preventing them from working as intended. Klaviyo has been used for several years, but was not functioning when I started last week.I was receiving error messages when trying to confirm the Integrations password / API Keys had been changed and after re-running the set up in Magento and receive the following error message:We received a 401 authentication error. Please ensure your Magento server supports HMAC-SHA1 signatures for OAuth authentication and that your credentials are correct.I’m not sure at this point were to look, or what additional settings were changed.
Hi allHow long does it take for an account to be enabled.I recieved a email yesterday at stating that my account has triggered a one time account verification and for the review to be continued could i provide a password for my site(which is still under construction) . I provided the password.I then recieved a further 10.52 am email from stating again it looks like my account has triggered a one time account verfication but this time with a multitude of questions ,which seems odd and I was unable to answer the majority of them with a detailed answer as I am at the beginning of my journey with regards to the business. At the time of this post my account is still disabled and I have not received further correspodance.Is there a eta as to when I will be able to use this service?Thanks
Hey just after some help with installing custom fonts. Using the font URL off my website - www.domain.cometc/wp-content/uploads/2021/02/Gilroy-Regular.ttf (not the actual link wasn't sure if I'm suppose to include website links or not)The file format is ttf, works/displays on site. is there something i’m missing here? Cheers,
There may come a time when you need to update your reply-to email address. Perhaps you want to change it for just one message, or for all future campaigns and flow emails you create. Either way, here’s how you can make those updates.Update My Reply-to Address for One MessageBy default, your sender email address will be the same email used for replies. If you want to change the reply-to email used for a particular campaign or flow message, go to the email editor. Before clicking in to edit the content of your email, you will see the options to update the sender name, sender email address, and subject. Below Sender Email Address is a checkbox. Toggle this off to set a different reply-to email from your sender email address.Update My Reply-to and Sender Address for all Future Messagesif you’ve changed your email address recently and need to update it going forward, you can do this within your Account Settings. Go to Account > Contact Information > Organization. There you will see a
Hola, Es la primera vez que uso Klaviyo y me deshabitaron la cuenta al intentar enviar mi primer correo masivo. Creo que tengo dos problemas:Tengo que hacer algo que llaman verificación manual y ya respondí todas las preguntas que enviaron a mi correo, pero no sé si es lo único que se debe hacer Cuando iba a enviar el correo, kLAVIYO me decía que faltaba una casilla para “Cancelar suscripción” que no logré encontrar en los bloques que se insertan en las plantillas
Hi, I already integrated Klaviyo with Shopify last week which went smoothly. Then I tried configuring some things on the Shopify end for Klaviyo and it automatically created a duplicate account of our client. May I know why it created a new one? I already disabled the integration of the duplicate version but we want it to be deleted without harming the original account. How can this be done? Here’s the screenshot of what it looks like: (Duplicate account is Agent Nateur)
Hello everybody ! My name is David. I live in France and I am happy to join the klaviyo community.What's your name? David What are you most passionate about? I am found of Ecommerce ! Where do you work and what is your role? I am developer and I created my brand https://taahir.fr 2 years ago. What’s one thing you love most about your company? The challenge .
We run an ecommerce marketing agency. We are trying to integrate our clients stores with Klaviyo. We were told Klaviyo was great. We can not get any support for Klaviyo, and the Shopify integration appears not to work. Does Klaviyo offer support to higher paying clients. Has anyone else had a similar experience?
I would appreciate it if you could let me know.I'm using my Klaviyo account on Shopify store A.I'm closing store A. Can I transfer it to store B?Is it possible to migrate my Klaviyo account to Shopify store B?I would like to know if it is possible or not.I would also like to know if there are any caveats.I'm waiting for your advice.
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