Skip to main content

Accounts and Settings

Get help with managing your account and settings.

  • 792 Topics
  • 2,021 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
  • 0
  • 2
S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
  • 0
  • 42
Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
  • 6
  • 9
792 Topics
M
Contributor I
Milla370Contributor I
asked in Accounts and Settings
Partner registration remove access

A previous client has asked for us to remove ourselves from their management/as a partner registration on their accounts. They have already removed our access, so is there a way for us to remove ourselves from their partner registration now that we don’t have access anymore? Or is this something they will need to do?  

951
Taylor Tarpley
Community Manager
2 years ago
A
Contributor III
AlipearlContributor III
asked in Accounts and Settings
Account Disable

The Klaviyo account is disabled before we do anything, which makes us inexplicable.Why account is disabled after we paid???We have sent many emails to customer support, Nothing helps from the current situation. We also called the number on your website and chat online for help， ALSO they did not help either.We don’t want to pay to a company that can’t even be bothered to help it’s customers.If our Klaviyo account cannot become active within one business day, can you help return the money to us?Looking forward to your reply.

271
David To
Klaviyo Employee
2 years ago
A
Contributor III
AlipearlContributor III
asked in Accounts and Settings
Our Klaviyo Account Disable, No one help us, Urgent

We have replied the email from Klaviyo, But our account still Disabled, please help us ASAP!!!

471
David To
Klaviyo Employee
2 years ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings
How to create a landing page in Klaviyo?

Is there any way to crate a landing page in klaviyo and how can I do that anyway!Thanks

24442
GrantDeken
Problem Solver I
2 years ago
A
Contributor III
AlipearlContributor III
asked in Accounts and Settings
Why is my account disabled?

We haven't started to do anything, but the account is disabled, which makes us very troubled

393
A
Contributor III
2 years ago
Akselpd
Active Contributor I
AkselpdActive Contributor I
asked in Accounts and Settings
I can't login to Klaviyo.com/dashboard

Hey everyone,I am about to onboard a new client who just invited me to his account but I can’t load the Klaviyo Dashboard and I am worried. Here is a screenshotA - they sent me a new link I am scared to open because picture B isn’t pretty too. B - how can I fix that? Or the platform is down  Is this something I can fix myself or it is on @klaviyo’s end? ​​​​​​​ Thank you!Yours,​​​​​​​Alex ​​​​​​​

51742
Akselpd
Active Contributor I
2 years ago
I
Contributor II
injamammahimContributor II
asked in Accounts and Settings
What is klaviyo SSO?

 

5812
David To
Klaviyo Employee
2 years ago
K
Contributor II
kunalContributor II
asked in Accounts and Settings
How do i remove the via my domain name from my mails?

Hi, I recently set up a dedicated sending domain. It no longer shows via Klaviyo mail but it shows via my domain name on my mails. Whenever I check the mails of other brands it doesn't show up. Only their sender mail address shows up but no via Domain name.

741
Dov
2 years ago
F
Contributor III
fpriceContributor III
asked in Accounts and Settings
Offline Product Purchase - Product Review Flows

My Goal is to send customers who ordered products offline, product review links to add those product reviews to my e-commerce shopify website. Can you help??

1305
F
Contributor III
2 years ago
R
Contributor I
RodrigoDanino98Contributor I
asked in Accounts and Settings
Klaviyo not working

Hi everyone, since yesterday my account is not working. I can’t create, clone or modify an existing campaign, flow or segment.I’ve tried reaching to customer support but it’s also not working.Anyone is having the same issue?

1324
R
Contributor I
2 years ago
Z
Contributor I
ZoharushContributor I
asked in Accounts and Settings
technical issue!

HeyI cant use the site for few hours and also can’t send email to support via site.what can I do?I cant save any changes on flow, I get this messageIt happened only to me?

795
K
Contributor II
2 years ago
Erik-Gilpa
Problem Solver I
Erik-GilpaProblem Solver I
asked in Accounts and Settings
Product feed - What products should the customers view first missing options

Hi thereDo my options in "product feed" depend on which webshop system I have?As You can see in my screenprint, I do not have the op to show the "Best-selling products" and "Both best-selling and most viewed products". It this because I have the wrong settings? Best RegardsErik /Gilpa.dk 

1266
Erik-Gilpa
Problem Solver I
2 years ago
K
Contributor I
KarenSContributor I
posted in Accounts and Settings
Is the Chat Support line down today?

I’ve been attempting to do a chat since 9am EST and continue to get the ‘Our Chat Team is currently offline’ message at 2pm EST.  Is anyone else having this issue? I did submit an email… no response.It is for a paid account.

231
alex.hong
2 years ago
P
Contributor I
pman13Contributor I
asked in Accounts and Settings
Why can't I change my organizational prefix?

Hello, I can’t change my organizational prefix for some reason. It doesn't let me click in the text box. What should I do? 

1711
David To
Klaviyo Employee
2 years ago
V
Contributor I
VoibonContributor I
asked in Accounts and Settings
why did my dedicated sending domain fail？

Hi ,I have set my dedicated sending domain on Klaviyo, and it worked for a while but right now it doesn’t work anymore.  Could you help me with this? in the past:right now: 

331
stephen.trumble
Community Manager
2 years ago
KoalaPad
Contributor I
KoalaPadContributor I
asked in Accounts and Settings
Bulk Importing images files?

Hello, I have a large folder of image files I’d like to import into Klaviyo but I don’t see where I can do this. Thank you!

4243
KoalaPad
Contributor I
2 years ago
B
Contributor I
BTGGContributor I
asked in Accounts and Settings
How do I remove a user from my account?

Several months ago I added an advertising agency as a user on my Klaviyo account.  Now that I am no longer using them, I want to remove them as a user, but there is no option to do it.  The only options are to change their Role.  I just want to remove them completely so they no longer have access.  https://www.klaviyo.com/account#users-tab 

9444
David To
Klaviyo Employee
2 years ago
K
Contributor II
kunalContributor II
asked in Accounts and Settings
How do i become a manger to multiple klaviyo accounts

hi, I am an email marketer and am a manager to one Klaviyo account. How ever when the second Klaviyo account sent me the invite to be the manager and I clicked accept, it said the link has been expired. I tried multiple times and it is still the same. Can someone tell me how to fix this.P.s I used the same email address to be the manager in both accounts. Do I have too create a new email id for every single client I get?

1852
K
Contributor II
2 years ago
S
Contributor I
SandOContributor I
asked in Accounts and Settings
Why can't I access Klaviyo support?

I have been contacted by someone with a Klaviyo address and provided them some information, but have received another email from them that looks dodgy so concerned Klaviyo has had another security breach. I’ve tried to message support via their link but the message won’t send - there is no way to contact support… I pay a lot of money for this service, what on earth is going on??

492
S
Contributor I
2 years ago
S
Problem Solver I
sipcultProblem Solver I
asked in Accounts and Settings
How to edit the "Confirm your subscription" email?

Dear community, when a user is signing up for our newsletter, he automatically gets an email with the subject “Confirm your Subscription” and a link within the mail to confirm. I need to edit the content of the mail into German and add some features. Does anybody know how to do this?Thanks and best wishes,Marcel

2881143
David To
Klaviyo Employee
2 years ago
N
Contributor II
NamphongContributor II
asked in Accounts and Settings
How to Set up Unsubscribe near email sent from?

 

3366
N
Contributor II
2 years ago
A
Problem Solver I
Andrew.WaltersProblem Solver I
asked in Accounts and Settings
How can I create a custom manage preference page?

Hello. I’m looking for advice. I have a digital communications preference center in mind that goes beyond Klaviyo’s default list opt-out experience. I want a page that allows the User to opt in and out of email, sms, and push for various topics.This is essentially both a subscribe, unsubscribe, and preference center in one page.I also want want to give the User a chance to decrease the email volume, as they should be allows to set a preference for “once a month” “twice a month” or “gimme all the email”Here’s a screenshot of what I designed.Please provide some advice or instruction for how to implements this type of preference center.Thank you!    

10721
retention
Partner - Platinum
2 years ago
A
Contributor I
andydamatoContributor I
asked in Accounts and Settings
Removing user from my account

Hiya, I am trying to remove my old agency as a user in my account - without luck. I click on the light grey x, a popup appears asking me to confirm, I click on ‘delete user’ button and nothing happens and therefore, unable to delete. Any help would be much appreciated! Thanks very much.     

1776
alex.hong
2 years ago
A
Anonymous
asked in Accounts and Settings
Switching from woocommerce to Shopify

Hi, we are switching over from Woocommerce to Shopfiy and I can’t see how to disable our current integration to then set up the new integration. On the new Klaviyo dashboard, the integrations tab is not there. I don’t want to set up a new Klaviyo account for the new shopify store as I want to see the legacy data and use all our current campaigns and flows. When we switch over, we want all current campaigns, subscribers and flows to be available and working. Please can anyone advise what updates to these are needed to make this happen? I have read that some flows need triggers updating - please advise?I can’t get started until we find out how to disable the initial integration!Thanks, 

3961
stephen.trumble
Community Manager
2 years ago
K
Contributor II
kunalg013Contributor II
asked in Accounts and Settings
added admin user in settings but the link says its been expired

Hi,I tried to add an account as an admin and when the link got was clicked it said the link has been expired ask for another link. Then I send another and it still said the same. I am aware the link gets expired after a set number of hours but this all happened in the course of a few minutes and it still said the link has been expiredA little backstory: The account I added is already an admin in some other account but then a new account was created under the same email id and different account name after referring to klaviyos multi user article. It’s still running through the same problem tho

3381
chloe.strange
Community Manager
2 years ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.