Accounts and Settings

Get help with managing your account and settings.

  • 536 Topics
  • 1,409 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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536 Topics

C
Contributor I
comvitaMYContributor I
asked in Accounts and Settings

Problem Reintegrating Klaviyo to Woocommerce

After migrating our website, our integrations don't work anymore, particularly Klaviyo.We've deleted the existing plugin on WooCommerce and used a new RESTapi, however when we trying to connect it, it doesn't work, the old Woocommerce Consumer Key still appears back even after it being revoked.Do I have to remove the current integration on Klaviyo? Would I lose my existing data, If I were to do so?Thanks in advance for any insights and help.  

3
D
Contributor I
1 year ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Accounts and Settings

Choosing The Best Klaviyo Plan For Your BusinessTutorial

Klaviyo's billing structure is based on two criteria: The number of active profiles in your account The number of emails you send during the month To see the total number of active profiles in your account, navigate to the Profiles page as shown below. After confirming the active profile count, head over to Account > Billing > Email Billing to choose a plan that will cover the active profile count and your monthly sends.In Profiles, you can see the total number of active profiles in your account.

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The Token Shop
Contributor IV
1 year ago
T
Contributor I
tk14Contributor I
asked in Accounts and Settings

A second Partner Academy Certification after 2nd (successful) try

I have passed the Klaviyo Partner Academy Certification on the first try and received it via Email.Now that I have taken it again and achieved a better score, I was wondering if it was possible to get a new certificate including the improved score since a LinkedIn Link with a good score was my goal. Thanks for all the help in advance!

1
Anni.Kim
Klaviyo Employee
1 year ago
F
Contributor I
FransalContributor I
asked in Accounts and Settings

Can't bulk suppress profiles

I have two issues: Number 1 - I linked up Mailchimp with the Klayvio account and synced the contacts, but in Klayvio it’s not showing people who have unsubscribed as suppressed? There is no one in the suppression list for that segment. Number 2 - when I try and do a manual suppression Klayvio is not giving me the option to bulk upload a suppression list. The button which should say ‘upload a CSV file’ is not there, only the button which allows you to upload individuals to the suppression list. Can anyone help me out?

1
Bobi N.
Partner - Platinum
1 year ago
A
Contributor I
Alma MedinaContributor I
asked in Accounts and Settings

From email address set up after DNS is verified

Hi, I just verified my DNS but I’m not sure what is now my new From “email address”. Should I just place any prefix? 

2
A
Contributor I
1 year ago
M
Contributor I
MarianTContributor I
asked in Accounts and Settings

Data feed error: Web feed response is larger than cache size limit.

Hello guys, I have a problem. I want to upload a json product feed but i got this error: Error fetching feed: Web feed response is larger than cache size limit. What i can do?Thanks

1
David To
Community Manager
1 year ago
A
Contributor I
AbdelkrimContributor I
asked in Accounts and Settings

Where to set up view web tracking code in shopify 8.2.0 ?

Hi there,In this store I didn’t find any product.liquid file as you can see that in image below:Where should I put the snippet code?And i don’t have custum liqquid section in my store ?Please help me. Thank youTheme version 8.2.0!  

1
alex.hong
1 year ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

MailMonitor App

Hello, everyone! Has anyone tried using MailMonitor App to further monitor your emails? Thanks

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
mikebrother95.txgContributor I
asked in Accounts and Settings

Thinking about upgrading to a paid account, how are the number of customers and price calculated?

Hi,I'm Mike Brother from TXG Corp. I tried using the free version of Klaviyo to research the features that Klaviyo offers. I love it and want to upgrade to the paid version. However, I have a few questions, hope you can help.1. How does Klaviyo calculate the number of contacts? And how does Klaviyo charge for that amount? For example: I want to send a Father Day marketing email campaign to 4000 customers (I already have their information from my old website), how do I manually add those 4000 contacts? How will the cost be calculated?2. And if after the Father Day campaign, I want to delete 2000 customers who do not have an action to open the email (or label that email as spam) and add another 2000 new contacts, the amount that I have to spend will change. change or not?3. If in the first month I add 10,000 new contacts, in the second month I delete 5000 contacts, I will have to pay the corresponding amount.Thank you very much !!!

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Taylor Tarpley
Community Manager
1 year ago
T
Contributor I
TysonContributor I
asked in Accounts and Settings

"Add to Cart" - ID Snippet. Varying codes on product page.

Hi, I’m working on creating the Abandoned cart flow sequence and followed all the steps outlined. But, came across this bump with the ID’s on the shopify product page (all the IDs are unique and Klaviyo is unable to register it). ………….After adding the ‘Product Tracking Script’ and the ‘Add To Cart’ snippet (for ID), in that order, I inserted the ID code from the product page. But, each product page has a unique code. Below are two examples;   Below, I inserted the code; I tried by copying the code from the ID section and pasting it into ‘product.liquid template’, but Klaviyo doesn’t register it. I also tried it without the unique numbers from the ID, it still wouldn’t register the ‘Added to cart’ in analytics.   Can you help me with this? 

1
David To
Community Manager
1 year ago
S
Problem Solver I
sipcultProblem Solver I
asked in Accounts and Settings

How To Resend Email Confirmations?

Dear community, I have an existing list of newsletter subscribers. In Germany, they only are officially subscribers if they confirm their subscription via a email confirmation. 2 questions:Could you please tell me how I can individually send a specific mail (in this case: Email Confirmation) to a list of email addresses? (Screenshot 1) How can I edit the text part at the bottom of the screenshot 2?    Thanks so much and best wishes,Marcel

8
Dov
1 year ago
V
Contributor I
vidyabalaContributor I
asked in Accounts and Settings

There is no data shown on the account from email templates campaigns and templates please fix this asap

Our account is no longer working - we have no data in our dashboard, email templates and campaign data. Can Klaviyo support help us to solve it asap 

1
David To
Community Manager
1 year ago
S
Contributor I
SlbpoContributor I
asked in Accounts and Settings

Why Can't I See My Campaigns, Email-templates and Flows in My Account?

Hi,When I try to Access campaigns, email-templates and Flow  parts I can not see anything there all pages are blank let me know why?please check Screenshots    Thank you

3
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
Alex A21Contributor I
asked in Accounts and Settings

New Domain warmup

Hi Alex here,I just wanted to ask that I've to warmup a new domain with 0 person subscribe an email my list I've to run some ads for this purpose but my products are highly related to it products like(cisco routers, Nvidia graphic cards, Apple solid state Hard Drive  etc.) so how I'll warm up this domain. we’ve found a tool called lemlist is it help full for email warmup we are a drop shipping brand and using klaviyo for email marketing looking for your help.thank youAlex

2
alex.hong
1 year ago
N
Contributor I
Nicolas DallmerContributor I
asked in Accounts and Settings

Big problem with Klaviyo

Hello, for several months I have been billed on an account that I no longer have access to.The only way to cancel the billing is to create a ticket from the associated account but I can't even log in anymore since the email address associated with this account is deactivated.I've tried to contact Klaviyo everywhere but they either don't answer me or refer me to an FAQ.Can you help me solve my problem?DALLMER Nicolas

1
David To
Community Manager
1 year ago
S
Contributor I
sharryContributor I
asked in Accounts and Settings

Active on Site not working

Klaviyo is already added into the onsite javascript, but I don't see any data coming through.I tried adding the code for too but that didn’t work either. What can I do to fix this issue? Thanks.

5
alex.hong
1 year ago
A
Contributor I
Armin77Contributor I
asked in Accounts and Settings

Customer in two different accounts for two shops

Hello,my customer has two online shops and actual looking for a E-Mail Solution. In one Store (Woocommerce) he sell the items on the normal way like all shops. In the second Shop (Shopify) he sell other items as an auction. Customer are for both the same, because product range same as well.My idea is to have two different Klaviyo Accounts, but company is the same and we want to have the customer in both account to create marketing activities.Thanks for your help :-)

3
alex.hong
1 year ago
G
Problem Solver I
giannishadjProblem Solver I
asked in Accounts and Settings

Why do I get a confirmation email for single optin

in the settings of my list I have checked single optin and still I get a confirmation email when testing for subscription. Why?

3
retention
Partner - Platinum
1 year ago
D
DylanvNew Member
asked in Accounts and Settings

Why is my Klaviyo Account not loading anything but the menu screen?

When I log into Klaviyo I'm greeted with the side menu but none of the information on the page loads? Can anyone help me with this issue?.🙏 This is what I get when I open Klaviyo on all pages except: profiles, data feeds, and preferences. ⬇ 

8
MariaMG
Contributor III
1 year ago
E
Contributor I
eilmcgContributor I
asked in Accounts and Settings

Klaviyo is asking me to setup and integrate with shopify again

When I logged onto klaviyo, it acted as if I did not set up my account yet.  I have been a paying customer of Klaviyo for over a year.  The prompt was to run the integration with my shopify store, which I have already done.  I did not run the integration again for fear of losing everything I have set up in my klaviyo account in the past 15 months.And since the system does not recognize me as a paying customer, I can not access Chat.  VERY ANNOYING!!! I need to access my account immediately.  I did submit an email, but no response yet.  Argh….Anyone have ideas?

1
retention
Partner - Platinum
1 year ago
R
Contributor I
ramiroContributor I
asked in Accounts and Settings

My account has been disabled

Hi, My account has been disabled with no explanation as to why. We've been using Klaviyo for 3 years. Can I get some help, please

5
alex.hong
1 year ago
I
Contributor I
iangelContributor I
asked in Accounts and Settings

My account is disabled but it's still being charged

My account is disabled but it's still being charged.Please refund and close my account permanently to make sure it won't be charged again.

5
David To
Community Manager
1 year ago
S
Contributor I
samffgContributor I
asked in Accounts and Settings

Account upgrade has been paid for but has not been upgraded

We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?

1
stephen.trumble
Community Manager
1 year ago
S
Contributor I
SBESIM80Contributor I
asked in Accounts and Settings

My account has been disabled for 2 weeks and I have had no response from Klaviyo - help!

My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?

1
Taylor Tarpley
Community Manager
1 year ago
P
Contributor I
pinktulipContributor I
asked in Accounts and Settings

My Account was Disabled

We were unfortunately hacked over the weekend and they got into our Kalviyo account and sent our a spam email to our customers. We took all of the necessary steps to secure and update our account, we even spoke with someone through Klaviyo chat when we still had access to our account to make sure we were OK to move forward!!!We have two administrators on our account and we have BOTH reached out to Klaviyo support, contacted Shopify to see if we could get help, called the sales department at Klaviyo, read the articles, so on and so forth and have recieved ZERO help.The only responses we have been given have been from the support email saying to clean up our email lists and to set up 2-step verification, which we had done before we were locked out but again we’re LOCKED OUT and can’t do any of these steps even if we wanted to.This is the worst customer service we have ever experienced. We’re just a small business trying to make our sales like everyone else here and we spend a good amount

5
David To
Community Manager
1 year ago

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