Accounts and Settings

Get help with managing your account and settings.

  • 477 Topics
  • 1,259 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
  • 0
  • 2
S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
  • 0
  • 42
Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
  • 6
  • 6

477 Topics

Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Accounts and Settings

Recap: [Strategy session] Account audit: Revitalize your Klaviyo account for 2023 (for entrepreneurs and small businesses)

Thank you for attending [Strategy session] Account audit: Revitalize your Klaviyo account for 2023. This training is designed specifically for entrepreneurs and small businesses. You can view the recording below: https://klaviyoacademy.wistia.com/medias/onouzcw7ouIn this session, we went over: The importance of conducting regular account audits How to analyze metrics and benchmarks to understand what’s working How to ensure you have all the necessary acquisition measures, campaign strategies, and flows active in your account How to identify areas of opportunity for 2023We have created a Klaviyo account audit guide to assist you when you look through your account. Make a copy of this spreadsheet, complete the questions, and use the information you find to help you shape your 2023 action plan. During the session, there was discussion about creating a content calendar. While we don’t currently have a downloadable example of a year-round calendar, you can use this Cyber Month Content Calen

2
Emily Shea
Klaviyo Employee
4 months ago
N
Contributor I
Nicolás Aguilera CastilloContributor I
asked in Accounts and Settings

I don't get the login verification code

Hello community.I'm migrating my website from Shopify to Wordpress, I changed practically everything manually, but it turns out that now when I enter my Klaviyo account, I never get the verification code to my institutional email. Could it be that I have changed the DNS so that they now point to my Wordpress? or other problem.Will there be another solution to access my Klaviyo account?I left 5 tickets to Klaviyo support, but none of them have been answered, that's why I'm here in the forum with my secondary account.Regards

4
N
Contributor I
4 months ago
L
Contributor I
loftContributor I
asked in Accounts and Settings

best inbox provider domain for klaviyo

List of best inbox provider domain for klaviyo my campaign and email bounced because I am using aol.com kindly provide an alternative please.

1
David To
Community Manager
4 months ago
Ferdouus_Kazemi
Contributor I
Ferdouus_KazemiContributor I
asked in Accounts and Settings

How to create a Custom Unsubscribe Page which have a certain Items and the user just select items which want to unsubscribe !!

How to create a Custom Unsubscribe Page which have a certain Items and the user just select  items which want to unsubscribe !!

1
Brian Turcotte
Community Manager
4 months ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Active On Site data, View Product Data, Add to Cart Data is not working

Hi there,Hope you guys are doing well. I have never faced this issue before. I have integrated with shopify properly and perfectly. And I also tested myself by using this Link ?utm_email=forman.fahim@gmail.comBut the active on site and View product data is not working. And also I have set up the Add to cart Snippet. It’s also not working as well.Integration Active On Site data is not working. Viewed Product Data is not working as well. For Add to Cart Trigger. [ When I click on the Add to cart button it doesn’t redirect me to another page. So I follow the First Method of the Add to Cart guidelines. Shopify them version 3.0.0 I have also tried for this issue:   Looking forward to hearing you. Thanks in advanced.

4
alex.hong
4 months ago
C
Contributor I
Carlos123Contributor I
asked in Accounts and Settings

Rebranding and switching clients from old site to new site

Greetings,our company has done a rebranding and we have currently two websites on Shopify. Both are using Klaviyo, however we plan on switching over completely to site #1 and reduce the traffic to site #2.For this, we need to import site #2's lists and segments to site #1. I was wondering if it was possible to import customers from site #2 to site #1 with ALL the data Not emails etc. only, but ESPECIALLY including amount spent by said clients on site #2, number of purchases etc in order to have high quality analytics.Furthermore, I was wondering if we could link old products to new products (same product with different name and packaging) for targeting sake.Thank you!Best regards,Carlos

3
KatherineB
Partner - Platinum
4 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Accounts and Settings

How to export file containing Magento categoreis

I can see in customer profiles that we have historical information of cutomers previous order when our store was on Magento platform ( not on Shopify )However when I exprort to csv the Magento information is missing. Has anyone encountered this issue?Thanks

1
David To
Community Manager
4 months ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Accounts and Settings

Klaviyo login: 403 Error

I’m trying to log in to Klaviyo and I keep receiving a 403 error. This isn’t happening with a particular subaccount (I have several); it happens when I go to Klaviyo itself. I’ve contacted Klaviyo Support but haven’t heard back for 2 hours. I’ve tried restarting my machine, clearing my cache, incognito mode, nothing is working.Is anyone else having this problem?

4
R
Active Contributor II
5 months ago
J
Contributor I
JJhakContributor I
asked in Accounts and Settings

Network Error 403 - Private API key related?

Hi Guys I’m receiving a ‘your request could not be submitted error’ when trying to submit a ticket on Klaviyo, so thought posting here might be the next best option..I am no longer to edit the delays/conditions on my flows - I am getting a 'Network error 403' when trying.I believe this is because I recently created a Private API key to integrate with Survicate (NPS Platform). I have tried:1. Removing Private API key on Klaviyo (but then I get an error saying 'unable to delete key').2. Removing integration with Survicate (didn't work).Does anyone have a suggestion on how I fix this?Thanks,Josh

3
R
Active Contributor II
5 months ago
G
Contributor I
Green Earth LearningContributor I
asked in Accounts and Settings

Creating List from existing Sign Up Form

I created a Sign Up form on my website. I can see people joining in the Profile. How can I automatically integrate the sign ups into a List please? I followed a video tutorial on here but it was from a year ago and was out of date so I couldn’t complete the procedure. Thank you!

2
G
Contributor I
5 months ago
El Nutriguerrero
Contributor I
El NutriguerreroContributor I
asked in Accounts and Settings

I can not link with klaviyo my subpage

Hello!,I can link to my website “ www.etc.com ” but not a “ “ www.etc.com /subpage”. Does anyone know a solution?Thank you,David Sanchez

1
alex.hong
5 months ago
N
Contributor I
NickHNZContributor I
asked in Accounts and Settings

Help, missed billing date, how do I pay suspended account?

I have an urgent EDM to go out today and I can’t access my account even though I already topped it up and updated the old card yesterday!!

1
Brian Turcotte
Community Manager
5 months ago
T
Contributor II
tcalabrisContributor II
asked in Accounts and Settings

Delete Old Products in Klaviyo

We have lots of old products from last year pulled into Klaviyo from our Shopify store from last year and very early this year that are no longer needed (from our Shopify Store) and I'd like to delete them. I constantly have to work around them since they show up when adding products to an email campaign. I have searched through the products under the content section on the product pages within Klaviyo, and I have found no way to delete them. We don't care about their history. We just want them gone. I'd appreciate anyone’s help to know how I can delete them. Thanks in advance.

1
alex.hong
5 months ago
B
Contributor I
bundlesContributor I
asked in Accounts and Settings

Setting up Dedicated Sending Domain with Go Daddy

Hi all,I’m looking to set up my Dedicated Sending Domain via Go Daddy but i’m running into a wall when trying to add the type, name and value. Please example when i try and to Go Daddy image below: I’m trying to add all these values as per Klavijo instructions: Thanks so much in advanceMilo

3
David To
Community Manager
5 months ago
A
Contributor I
Andadeur ChileContributor I
asked in Accounts and Settings

Borre los enlaces de carrito abandonado, el que redirige para completar la compra

Por error elimine los enlaces que redirigen para terminar la compra, en los correos de carrito abandonado.

1
Brian Turcotte
Community Manager
5 months ago
T
Contributor I
Thomas PContributor I
asked in Accounts and Settings

Why can't I see anything on my Klaviyo account

HelloI am experiencing this issue since a couple minutes now. I can’t see anything except profiles and some data from settings.Any of you have experienced this in the past?Thank you!

18
thepowerofcopy
Partner
5 months ago
C
Contributor I
CaliberArmoryContributor I
asked in Accounts and Settings

Why can I not send SMS messages about certain content?

I paid for a subscription and it’s still showing my account is disabled. Live chat wasn’t able to help me. I need my account enabled and credit for the lost time. Thank you

3
Dov
5 months ago
M
Contributor I
MassiContributor I
asked in Accounts and Settings

How can i manage different clients?

Hi everyone, I'm MaxI have several questions that I can't find an answer to, I'm sorry but I've searched for an answer but I'm just getting more confused.I don't understand if I have to create an account with an email, and then the ecommerces I have to work for add me as admin or manager (is that right admin or manager?) and then I will have an email connected to the various accounts on behalf of these ecommerces . Or do I have to create several emails to work with these ecommerce?And another question, when I work for these ecommerces, is the email that appears when I send emails to their customer lists mine? isn't that unprofessional?Sorry if it's unclear, I just don't understand how it works.

2
M
Contributor I
5 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Accounts and Settings

How to sync tawk.to live chat emails to Klaviyo

Hi I would lile to request customers using live chat to add their email address and check a box to receive marketing. The live chat software we use is tawk.to Has anyone managed to work this out? Thanks Sean

2
S
Problem Solver III
5 months ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Accounts and Settings

Duplicate newsletter/subscription confirmation emails from Klaviyo and Shopify

I have an issue.  Duplicate newsletter/subscription confirmation emails are being sent to my customers from Klaviyo and Shopify.  It’s the double opt-in email that thet get to verify that they want to subscribe.  I can see where it’s set up in Shopify and can see where it’s set up in Klaviyo.  Each systems has their own form.  But what I can find is how to shut one of them off.  I can’t continue to have duplicate emails sent to my customers.  Thanks

2
Carey Rouse
Active Contributor I
5 months ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in Accounts and Settings

Do Custom UTM Parameters Break Google Analytics Tracking?

Hi, does anyone use a custom UTM parameter, and if so, does it break Google Analytics tracking? Asking because I added a custom UTM while keeping all other the same, now a month’s worth of Source = Klaviyo analytics is missing from GA.

2
A
Active Contributor III
5 months ago
Y
Contributor I
yolissaContributor I
asked in Accounts and Settings

How to log in without Multi-Factor Authentication?

I remove the account on Authenticator and i cannot add again, so i cannot provide 6-digit code when I login in. And I didn’t save any backup code.So how can i log in my account?

1
Taylor Tarpley
Community Manager
5 months ago
W
Problem Solver I
wernstromProblem Solver I
asked in Accounts and Settings

Getting spammed with direct messages in the community...bot?

Got two of these today, from a recent “helpful” user that you can see on the leaderboard for the community. What’s going on? Related to a data breach?

1
David To
Community Manager
5 months ago
K
Contributor I
KhalidContributor I
asked in Accounts and Settings

Where to find Klaviyo Compliance Reports

Hello, in searching through the community and on klaviyo.com, I haven’t been able to find any mention of compliance reports for certifications like ISO271001 or SOC2. Are these available for download anywhere?The only mention of these I’ve seen is for Klaviyo One. But even on the post there’s no detail given about where to find such reports. Any help greatly appreciated!

2
K
Contributor I
5 months ago
M
Contributor I
Mary LuckyContributor I
asked in Accounts and Settings

Account Disabled

I registered two accounts, both of which were blocked. I contacted the customer service, but the reply was very slow. I have provided the materials every day these days, but it is still not unsealed. I'm really worried, if klaviyo doesn't make things easier for customers, what's the point of Klaviyo? I'm just a businessman, doing business for more than ten years, just want to use SMS to contact customers, if you can't do it, please refund!!!!!

1
David To
Community Manager
5 months ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.