Accounts and Settings
Get help with managing your account and settings.
- 482 Topics
- 1,265 Replies
Why can't I delete lists, edit forms or create new lists in my account?
Hello - nothing seems to be working in my Klaviyo account suddenly! It was working fine yesterday and first thing this morning but not now. I can’t delete lists, make changes to my forms or even set up new lists.Anyone have any ideas why? I don’t currently have any support as just setting up my account and will upgrade to a paid version once I am ready to start sending emails.
404 page not found when trying to login online
Hello, I’ve been trying to login to Klaviyo for the past 2 days now. I thought the issue would be fixed by now. When I click the sign-in button online I get redirected to this 404 page _____________________________Page not foundIt’s pronouncedClay-vee–oh. Clay-vee-oh.Claaay-vee-oh. Also when I try to access the app through my bigcommerce site its just a blank page that seems to be loading forever. Can someone please tell me what appears to be the issue with Klaviyo? P.S it was working perfectly fine on my bigcommerce before, but even that shouldn’t affect why I get redirected to a 404 page on the Klaviyo website. RegardsKerisa
Change Accounts phone number
Hello, I wanted to update the payment method and then a 6-digit-code is send to a phone number. I dont have access to that number anymore. In the settings I cant find anything to change the number and two factor authentification is turned off anyway. Can you help me with that? I cancelled my Plan and now I cant ask directly in the chat wich is very sad… Sincerely Mike
Two-steps authentication - new phone
I have two step authentication set up on my account, and use an authenticator app on my phone. I recently got a new phone, and wiped my old one, and my new phone hasn’t carried over my authenticator settings. So when I go to the authenticator app, it doesn’t have my account. Therefore, I can’t access my account to update the authenticator settings. What can I do? (I’m accessing it on my partners account, for the time being).
Question Mark favicon in Gmail
When sending campaigns/emails from Klaviyo the favicon in Gmail is appearing as a red question mark which automatically looks like spam.After speaking to Klaviyo support they suggested setting up a BIMI in google, you have to this do by obtaining a VMC which is not cheap.Has anyone found an easier solution to this which ideally doesn't cost $1500 every year?
Received Code 200 but only 1 Tracker receives a response
Hi Guys,We’ve been going around so many times with the reference documents/guidelines, re-visited our codes and it seems we were able to put in place Klaviyo’s components accordingly since we get a response of code 200 which means “OK - The request completed successfully” in all the tracking events. But among our tracking events only one of them is captured or displayed inside Klaviyo’s Dashboard.1. Activity on Site - OK2. Viewed Product 3. Added to Cart4. Started Checkout5. Placed Order6. Ordered Product7. Fulfilled OrderIs there a way we can figure out why is this happening? We are already losing hope to resolve the concerns. At least if there was an error code pointing to something that is incorrect we could have probably started somewhere meaningful.Would appreciate anybody’s feedback, thoughts or experiences similar to this.Thank you all!
Default sender email is not showing i.e. wrong email showing on emails to customers
I signed up for K the same day I signed up for Shopify not knowing about the limit of support for free accounts. It took me longer than 60 days to set up my shop, so I am now in the wilderness. My default sender email address is set as firstname.lastname@example.org . However, emails are bouncing because the address is coming through as email@example.com which does not exist. What am I to do if the very basics don’t work. I am really fed up with the total lack of access to support. What is the point of the Rolls Royce of system if the ignition key doesn’t work?
New added user is required to use Multi-Factor authentication and can't because no QR Code is presented beforehand. How should I proceed?
I added a new user as an Admin and when clicking on the invite email - he’s taken to a login page with Multi-factor authentication. The problem is no prior screen with the QR Code is presented, so he cannot get the 6-digit number.
All my feeds have been deleted
Hello, I have a big problem. All my feeds have been deleted. I'm still on the same account, but it's impossible to contact the support because my subscription has also disappeared, it's back on free. I am still on the same account. I think it's because I checked the button to integrate klaviyo in "application integration" in my shopify shop when everything was working. I think it rebooted and deleted them all. How do I do this?
What do I do if my billing card on file was replaced but my account is now suspended?
We had replaced our card on the account. It was not updated until recently as we had a new card mailed. This card was updated today, but the account is still showing Disabled. How do I talk to a Human at Klaviyo so that they can get this corrected ASAP?
How do I remove myself as a user on other accounts?
Hi, this is the reverse scenario of most of the posts I’m finding on here: Instead of removing a user from MY Klaviyo account, I want to remove MYSELF as a user on clients’ accounts after our engagements are completed. Is there a way to do this myself, instead of asking them to delete me from their accounts?
Live Chat Is not working
Hello, I am in the paid plan but customer support live chat is not working. I sent mails to support countless times but nobody is replying. Very poor customer service. Because of the issue I cannot resolve with the customer service, I cannot automate my flows. I am in the paid plan but cannot use the granted features. Please solve it.
Are contacts add to Klaviyo if they don't mark the accept marketing opt-in at checkout?
Hello, We think our contact list isn’t growing fast enough due to the accept marketing opt-in at checkout not automatically selected - we have just updated this. We want to know if the customers that have shopped previously but not selected accept marketing were still added?
Feature Request - "remember me for a week" (or similar) on login page
Hi,Since starting with Klaviyo I’ve noticed I get asked for 2FA every time I log in and that when returning to the website my session isn’t remembered.I don’t know of any service that’s this strict. It’s actually quite annoying when I’m on the same browser/device every day!Even payment services like Stripe give you the option when signing in to be remembered for that browser for a week.It seems a bit overkill for an email/SMS platform.
Managed Customer pending and did not receive confirmation e-mail
Hello Klaviyo Community!We recently became Klaviyo Partner and I added a customer of my agency to the Managed Customer tab. But he says he did not find the confirmation e-mail sent by klaviyo (so he can confirm and be moved from pending to active in my partner dashboard). How can I send the confirmation E-mail again?I tried reaching out to klaviyo by e-mail, that was 2 weeks ago, still no response.I have been thinking of archive the client, but I do not know how it works, and if I can add them to managed clients again after that.Did you have a similar problem? How did you solve it?
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