Accounts and settings

I am currently not on a paid klaviyo plan (I had an active account but I put my store on temporary hiatus which is why I’m currently on a $0 plan). However I will soon be on the paid plan in the future. My question is, I have created a new pop up form and linked it to my website. If customers enter their email into that form, will their email still be stored in the list for when I later join the paid plan?I have tested it out by putting my email in the pop up form, it says 2 emails submitted, but in the profiles section my emails dont show at all. So just wondering if I really do need to buy a plan to keep these email, as I want to build it before I actually switch on my store again. I currently dont want to pay the monthly plans as I am not sending out any campaigns within the next 3 months, so it would be a waste of money for me

How do you recommend handling retail and wholesale customers under one Klayvio account?

Hello Klaviyo Team,We have been unable to log into our account for several hours. Every time we try, we receive an “Error 500” message and the login fails.We have already tried logging in with different user accounts, but none of them work — access is currently not possible for any user.Additionally, we are not even able to submit a support ticket about this issue because the error prevents us from accessing the support page.Could you please look into this urgently and provide us with a solution as soon as possible?Thank you very much in advance for your help.Best regards,Madina

Hi Klaviyo Team,I need urgent help with my account. For the last two months, it’s been disabled and I haven’t been able to send any emails. Even with this issue, I’ve still been charged $550 a month, which is very frustrating. On top of that, I was told I’d have to upgrade just to get email support, which doesn’t make sense after already paying that amount.I can’t find any way to cancel my plan in the account settings, so I need you to step in. Please cancel my account right away and refund me for the last two months. This situation is unacceptable and needs to be resolved quickly.Looking forward to your confirmation. 

I’m a new Klaviyo user, starting at the end of June. On 8/13, I received notice that my account was disabled. Unfortunately, that email (and the earlier notices) all went to my spam folder, so I didn’t discover the issue until after the account was disabled.Since then, I’ve gone through my account and completed significant cleaning and segmentation to ensure everything is aligned with Klaviyo’s compliance and deliverability standards.I also emailed the Compliance Team with a detailed update outlining the corrective actions I’ve taken and requested a review, but I haven’t heard back — it’s now been over 48 hours.Can someone from Klaviyo please help escalate this so my account can be reviewed and reinstated?

Dear Klaviyo Support Team, I am writing to formally express my extreme dissatisfaction with my recent experience using Klaviyo and to request an immediate review and refund regarding my subscription. A few weeks ago, I decided to switch from another email marketing service and give Klaviyo a try. I was charged $665 shortly after starting my plan. However, within just one week of usage, I realized that the platform did not meet my needs and was not suitable for my business. When I attempted to cancel or downgrade my plan, I encountered serious issues:  There was no visible button or option to cancel or downgrade my subscription, despite following all instructions available on your website. I tried deleting my entire audience and creating new segments to meet lower-tier plan requirements, but the interface completely froze—even though I use a MacBook Pro M4 with 24GB of RAM. The page became unresponsive, and no contacts were deleted. I could not find any effective way to contact supp

Hello and thanks in advance for your help. We are working on out Shopify store which has not deployed, we do have an optin form on the password protected storefront. So we are not selling in Shopify yet but we are getting this message - You’ve reached 100% of your Email profiles usage limit on the current plan for your company and I am not sure why or where to check to  see where this usage may be getting used?Some other parts of the email that I am getting says:You are receiving this transactional email because you are listed as the owner of the Klaviyo account.If you exceed 100% of your limit, you will be automatically billed for overages and your account will revert to your selected plan the next billing cycle.I have no idea what is triggering this. Has this happened to anyone else? We are on the free trial until we launch our site. We only have had a small amount of new opt-ins from the home page. We do have our ebay store connected but not a 2 way integration yet and we are integr

We have 2 klaviyo accounts connected to 1 Shopify (1 is for VIP, 1 is for normal), we want to exclude the VIP to the normal Klaviyo account without adding it to the normal account, in that case we can setup abandoned cart in both account and we want to prevent double email if they are in both list. Can someone share how to do it step by step? Thank you.

I changed my plan, and Klaviyo charged $20 and sent an invoice, but they still suspended my account. They said it would automatically recover, but it didn’t. I’m really frustrated. What can I do?

Hi,I accidentally switched my Klaviyo account to a test account. I want to revert it back to a regular (live) account, but I cannot contact support because I’m on the free plan.Can someone from Klaviyo please help me fix this? My account email: iletisim@urlaatelier.com Thanks.

I have accidentally erased the text when changing the font style on the `confirmation page´step of the Subscribe page builder sequence.  I have somehow deleted the block for the text box on this page completely and can´t add it back, not sure if this is as I am on a free Klaviyo plan and some items are not Addable. I have followed the steps suggested by the chat bot in the help centre but can´t seem to solve the issue of being able to add a text box with the drag and drop feature. I am not ready to upgrade to a higher level account yet so don´t have access to live chat or email support but not sure how to add text back to this page, it´s completely empty. Anyone know otherwise if there is a way to reset the whole page sequence otherwise customers will get stuck on this step and I can´t seem to find any guidance on how to fix it. 😞

I'm trying to sign in to my partner account, but I'm unable to log in due to a password error. I attempted to use the "Forgot Password" option, but I haven’t received any password reset email from Klaviyo.Could you please assist me in resolving this issue? 

Hi,We were not able to send out any campaigns, and emails were not being delivered — an issue for which we raised multiple support tickets. Despite these efforts, the problem remained unresolved.We also tried to cancel the subscription but were unable to do so through the system. Since we haven’t been able to use the service for the past 90 days, we kindly request a refund. Please review our account activity and assist us accordingly.Thank you.

My account is 10 days overdue.Today, I checked and would like to make the payment, but the invoice payment option is no longer available due to expiration. I also can't reach support via chat.Should I wait for the automatic payment to go through, or is there someone who can help me with this?

HelloI downgraded from a payed to free plan and now my flows are disabled. I can access my account. I got an email saying that :Integrations and future payments will be disabled.Flows will be put into draft mode and no longer send.Scheduled and new campaigns will no longer send.Your account will remain open and will remain in a canceled state until you reactivate the account plan or the account is closed.You will continue to have access to the account and all stored historical data.If the subscription plan for this account was canceled in error, or you wish to use Klaviyo again, you can reactivate your account plan to a free or paid plan at any time by choosing a plan under Change plan.When I go to change plan I cant find the free plan.

Hi everyone,I have two questions regarding Klaviyo’s new pricing and would appreciate any insights: Billing Date Clarification: Klaviyo’s official notification states: "Your account will be upgraded if you still exceed your active profile limit on your billing date after February 18th." Since my billing date is the 13th of each month, does this mean that I won’t be charged according to the new pricing until March 13th (next month’s billing date)? Request for Account Manager Assistance: I would like to work with an Account Manager to help us manage and suppress inactive profiles in our account to avoid unnecessary charges. I’ve previously reached out to customer support via email, but I haven’t received a response. If anyone has a contact or can point me in the right direction, I would greatly appreciate it! Thanks in advance for your help!Maggie

I had a large email list added a while back from some giveaway. I had spent the past few months really cleaning up the list and had deleted a load of spammy account and just other unengaged profiles. Yesterday i noticed all these profiles added back into my Klaviyo. I am not sure how their data can be recovered as i had deleted them, not just suppressed them. I tried creating a list based on people not in my other engaged lists etc, however it did not register any profiles? I am really unsure how i am supposed to get rid of these profiles and do not want to pay for a load of profiles i have already deleted. Please help

Hey there. So i am interested in using klaviyo for my new brand, it is my CRM of choice. However im unsure if my business is ideal for klaviyo. The costs for klaviyo are high, and I just need to send newsletters, and direct traffic to crowdfunding prelaunch pages on kickstarter. I dont directly sell product on my store and dont get monthly sales to offset the cost. So if I quickly reach 1000 subscribers it cost me more than $600 a year. I wanted to know if klaviyo can do any custom pricing for a situation like mine? Ill only be sending emails roughly once every 3 months. Our campaigns do generate decent revenue, but im hoping to only pay for klaviyo based on my needs.

I’m small artist where my subscriber list has grown but the cost to run it is so high I can’t afford to sustain Klaviyo anymore. This platform is perfect for pure ecommerce based business but the change with forced product upgrades means that the high costs are not workable as an artist.Has anyone had any experience porting away from Klaviyo? Is there anything I should take into account?

I have a question regarding dedicated IPs and pricing. Currently, we manage four Klaviyo accounts with a total of over 31,000 subscribers across different countries, and we are using a shared IP.I’d like to know if we qualify for a dedicated IP and the associated pricing. Additionally, is it possible to have all of our countries (with each account representing a different country) on the same dedicated IP?Thank you. I look forward to your response. 

Hello there, For those using Shopify Markets with multiple dedicated domains (e.g., Dutch and French markets), it’s important to note that Klaviyo currently only supports one Brand Store Domain (BSD) per account. This limitation can be a challenge when trying to separate markets with distinct domains.One common workaround is to create a second Klaviyo account for each market, but this can lead to increased complexity in terms of settings, user management, and syncing data across accounts.Alternatively, a more feasible solution is to use a single BSD and implement dynamic content in your email campaigns. This allows you to tailor content based on customer location or language, providing a personalized experience without needing multiple BSDs.As of now, there are no official updates from Klaviyo on multi-BSD support for Shopify Markets, but this is a feature many users are requesting. If you're facing this challenge, it's worth reaching out to Klaviyo support for potential future updates

"Hello everyone, I’ve sent emails from a newly set-up Klaviyo account, and 5 out of 6 emails bounced back 😐 (2 of them were my own email addresses (Gmail & Outlook)). and i don’t even get newsletter confirmation E-Mail when subscribe The branded send domain is already set up. Double-opt In On the account ist not upgraded yetDoes anyone have any idea what might be causing this or how I can fix the issue? Thanks in advance for your help!"

Hello- new to the forum and hoping to get some assistance with upgrading my plan. I’ve updated my billing info multiple times, and have triple check the account plan page multiple times, but continue to get a “unable to check out. Please try again.” error when trying to upgrade my email plan. Any assistance would be greatly appreciated.   

I accidentally converted my Klaviyo production account into a test account. How can I revert it back to a production account?  

Hi , I’m Integrating Klaviyo in my project . I have OAuth authentication , where user can login  with their account . I need to show their account like account name , etc . can I get account details with access token . I have checked account api documentation , It is implemented using api key. whether it is possible to get user account details with access token instead of api key.