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Hi there,Hope you guys are doing well. I have never faced this issue before. I have integrated with shopify properly and perfectly. And I also tested myself by using this Link ?firstname.lastname@example.orgBut the active on site and View product data is not working. And also I have set up the Add to cart Snippet. It’s also not working as well.Integration Active On Site data is not working. Viewed Product Data is not working as well. For Add to Cart Trigger. [ When I click on the Add to cart button it doesn’t redirect me to another page. So I follow the First Method of the Add to Cart guidelines. Shopify them version 3.0.0 I have also tried for this issue: Looking forward to hearing you. Thanks in advanced.
Greetings,our company has done a rebranding and we have currently two websites on Shopify. Both are using Klaviyo, however we plan on switching over completely to site #1 and reduce the traffic to site #2.For this, we need to import site #2's lists and segments to site #1. I was wondering if it was possible to import customers from site #2 to site #1 with ALL the data Not emails etc. only, but ESPECIALLY including amount spent by said clients on site #2, number of purchases etc in order to have high quality analytics.Furthermore, I was wondering if we could link old products to new products (same product with different name and packaging) for targeting sake.Thank you!Best regards,Carlos
I can see in customer profiles that we have historical information of cutomers previous order when our store was on Magento platform ( not on Shopify )However when I exprort to csv the Magento information is missing. Has anyone encountered this issue?Thanks
Hi thereWe have added a new credit card, but account still says suspended and we need to send edms asap - anyone know how to pay a bill on a contract?Or at what time the credit card will process payment/account unsuspended? cheersH
I’m trying to log in to Klaviyo and I keep receiving a 403 error. This isn’t happening with a particular subaccount (I have several); it happens when I go to Klaviyo itself. I’ve contacted Klaviyo Support but haven’t heard back for 2 hours. I’ve tried restarting my machine, clearing my cache, incognito mode, nothing is working.Is anyone else having this problem?
Hi Guys I’m receiving a ‘your request could not be submitted error’ when trying to submit a ticket on Klaviyo, so thought posting here might be the next best option..I am no longer to edit the delays/conditions on my flows - I am getting a 'Network error 403' when trying.I believe this is because I recently created a Private API key to integrate with Survicate (NPS Platform). I have tried:1. Removing Private API key on Klaviyo (but then I get an error saying 'unable to delete key').2. Removing integration with Survicate (didn't work).Does anyone have a suggestion on how I fix this?Thanks,Josh
I created a Sign Up form on my website. I can see people joining in the Profile. How can I automatically integrate the sign ups into a List please? I followed a video tutorial on here but it was from a year ago and was out of date so I couldn’t complete the procedure. Thank you!
We have lots of old products from last year pulled into Klaviyo from our Shopify store from last year and very early this year that are no longer needed (from our Shopify Store) and I'd like to delete them. I constantly have to work around them since they show up when adding products to an email campaign. I have searched through the products under the content section on the product pages within Klaviyo, and I have found no way to delete them. We don't care about their history. We just want them gone. I'd appreciate anyone’s help to know how I can delete them. Thanks in advance.
Hi all,I’m looking to set up my Dedicated Sending Domain via Go Daddy but i’m running into a wall when trying to add the type, name and value. Please example when i try and to Go Daddy image below: I’m trying to add all these values as per Klavijo instructions: Thanks so much in advanceMilo
Hi everyone, I'm MaxI have several questions that I can't find an answer to, I'm sorry but I've searched for an answer but I'm just getting more confused.I don't understand if I have to create an account with an email, and then the ecommerces I have to work for add me as admin or manager (is that right admin or manager?) and then I will have an email connected to the various accounts on behalf of these ecommerces . Or do I have to create several emails to work with these ecommerce?And another question, when I work for these ecommerces, is the email that appears when I send emails to their customer lists mine? isn't that unprofessional?Sorry if it's unclear, I just don't understand how it works.
I have an issue. Duplicate newsletter/subscription confirmation emails are being sent to my customers from Klaviyo and Shopify. It’s the double opt-in email that thet get to verify that they want to subscribe. I can see where it’s set up in Shopify and can see where it’s set up in Klaviyo. Each systems has their own form. But what I can find is how to shut one of them off. I can’t continue to have duplicate emails sent to my customers. Thanks
Hello, in searching through the community and on klaviyo.com, I haven’t been able to find any mention of compliance reports for certifications like ISO271001 or SOC2. Are these available for download anywhere?The only mention of these I’ve seen is for Klaviyo One. But even on the post there’s no detail given about where to find such reports. Any help greatly appreciated!
I registered two accounts, both of which were blocked. I contacted the customer service, but the reply was very slow. I have provided the materials every day these days, but it is still not unsealed. I'm really worried, if klaviyo doesn't make things easier for customers, what's the point of Klaviyo? I'm just a businessman, doing business for more than ten years, just want to use SMS to contact customers, if you can't do it, please refund!!!!!
Hi, So I just took over this account and I am trying to make sure that we are seeing the correct data from the Shopify store. Originally, they did not have shopify integration set up, but they had their data coming in from what i’m assuming is the Klaviyo API integration (there is a little gear next to the Placed Order attribute instead of shopify logo)? When I made a segment for all customers who have placed at least 1 order, the data was not matching what the shopify store was saying at all. I went ahead and connected the shopify integration, and the data from the past 90 days started syncing. Now I am seeing Placed Order data attributed directly from Shopify. It does not say syncing anymore, but the total number of customers who placed an order still doesn’t seem to match the total number of customers from shopify. Will this take a while longer to sync? But regardless, now I am seeing placed order data BOTH for the Placed Order w/ the little gears, and for Placed Orders w/ Shopify.
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