Accounts and settings

I’m small artist where my subscriber list has grown but the cost to run it is so high I can’t afford to sustain Klaviyo anymore. This platform is perfect for pure ecommerce based business but the change with forced product upgrades means that the high costs are not workable as an artist.Has anyone had any experience porting away from Klaviyo? Is there anything I should take into account?

I have a question regarding dedicated IPs and pricing. Currently, we manage four Klaviyo accounts with a total of over 31,000 subscribers across different countries, and we are using a shared IP.I’d like to know if we qualify for a dedicated IP and the associated pricing. Additionally, is it possible to have all of our countries (with each account representing a different country) on the same dedicated IP?Thank you. I look forward to your response. 

Hello there, For those using Shopify Markets with multiple dedicated domains (e.g., Dutch and French markets), it’s important to note that Klaviyo currently only supports one Brand Store Domain (BSD) per account. This limitation can be a challenge when trying to separate markets with distinct domains.One common workaround is to create a second Klaviyo account for each market, but this can lead to increased complexity in terms of settings, user management, and syncing data across accounts.Alternatively, a more feasible solution is to use a single BSD and implement dynamic content in your email campaigns. This allows you to tailor content based on customer location or language, providing a personalized experience without needing multiple BSDs.As of now, there are no official updates from Klaviyo on multi-BSD support for Shopify Markets, but this is a feature many users are requesting. If you're facing this challenge, it's worth reaching out to Klaviyo support for potential future updates

"Hello everyone, I’ve sent emails from a newly set-up Klaviyo account, and 5 out of 6 emails bounced back 😐 (2 of them were my own email addresses (Gmail & Outlook)). and i don’t even get newsletter confirmation E-Mail when subscribe The branded send domain is already set up. Double-opt In On the account ist not upgraded yetDoes anyone have any idea what might be causing this or how I can fix the issue? Thanks in advance for your help!"

Hello- new to the forum and hoping to get some assistance with upgrading my plan. I’ve updated my billing info multiple times, and have triple check the account plan page multiple times, but continue to get a “unable to check out. Please try again.” error when trying to upgrade my email plan. Any assistance would be greatly appreciated.   

I accidentally converted my Klaviyo production account into a test account. How can I revert it back to a production account?  

Hi , I’m Integrating Klaviyo in my project . I have OAuth authentication , where user can login  with their account . I need to show their account like account name , etc . can I get account details with access token . I have checked account api documentation , It is implemented using api key. whether it is possible to get user account details with access token instead of api key.

I am having an issue trying to integrate Klaviyo with WooCommerce on my site. I am using version 3.3.3 of the Klaviyo plugin for WordPress. I go to settings on the plugin, hit connect account, and sometimes it will just take me to the homepage of my website. other times it will ask me to log in to Klaviyo, which I do, then I verify my email, and then it will still redirect me to the homepage of my website. and it doesn’t look like any connection is being made. I have tried clearing my cache, as well as uninstalling and reinstalling the plugin. I heard that you need an SSL rating of at least “A” which I do, and my site also has https, so I don’t really have any idea what I could be doing wrong.Any ideas would be greatly appreciated.

I honestly have no idea why Klaviyo is not contacting me. I’ve created two tickets and for the past 3-4 days nobody contacted me to help me solve my problems. If their paid plans have the same level of customer support, I don't see any way of me to continue using their platform and services.Everything started when I had a problem with emails not sending from one of my flows. I created a ticket with them and after answering back (sending reply email) nobody contacted me further. In my reply email I clearly stated that I fixed my problem, but now two more arose. After sending that email I got another one stating that “my request awaits my feedback” even though I already sent email reply. I tried sending a new reply email, but what I got after sending it was: Address not found Your message wasn't delivered to success@klaviyo.com because the address couldn't be found, or is unable to receive mail. The response was: The account myaccount@acco

Just wondering if adopting Passkey Authentication is on the roadmap for Klaviyo as far as logging in and security. I use 2FA Authenticator for all of my accounts and still got hacked on my Facebook business account.  I hope this is on the roadmap

Hi Klaviyo Community,I have a question regarding the discrepancy between my account’s Profile Count and the numbers for Active Subscribers and Legally Emailable Contacts.Currently, my Email Profile Count stands at 20,570. However, my Email Subscribers (as seen on the Subscriber Growth page) show only 5,393. When I created a segment for 'Legally Emailable Contacts'—those eligible to receive email marketing—the count was 20,569.I'm trying to understand what could be causing this significant difference. Specifically, what is the correct number of email profiles I can send emails to?For context, my account is linked to my Magento eCommerce store.I appreciate any insights the community can provide! Thank you!  Sharing some screenshots below: Email Profile counts: 20,570 Email Subscribers: 5,393 ‘Legally Emailable Contacts’ segment 20,569. Anyway, hope someone from the community can enlighten me! Thank you

Is there somewhere on Klaviyo that I can view the numbers of active profiles in my account in, say, a particular month, or a period of time in the past? Or is it only current active profile numbers that are available to see?

Hi, I am hoping someone can help, I have noticed an influx in spam emails signing up to my database which has inflated my profiles in Klaviyo, they are all based in the USA and the emails are just numbers and letters @gmail.com.  Due to the sign ups, it’s meant my account now needs an an upgrade in order for me to contact support live chat/email.  I have heard other people are experiencing this, are Klaviyo addressing this or can someone support here?  Much appreciated, Holly

As my klaviyo account is free its validity is three days.  If a client adds me as a user on klaviyo, will I lose client access when my account expires?

Hello I'm trying to add a new Managed Account in the partner portalI've got the details - and emails are correct as per the client's account, however the pop up I get says that the contact email can’t be found? I've tried using an administrator email and also an owner email as the contact email address?I’ve reviewed the documentation and the training in the academy, but can’t see anywhere where it says I need to add the client as a contact or anything first? I’m not sure where the contact is meant to be “found” from?If the client is working with another agency on paid ads, and with us for strategic management and technical support, could that be impacting it?Screenshot of the error message below.   

Where can I find my Account ID's?

I hope everyone is having a good week. I have been using Klaviyo for a few years now, but I am new to Klaviyo Community. I am trying to delete a couple of test profiles from my account, but I have been unable to do so.  Steps Taken: 1- Navigate to the profile that I want to delete, and select it2 - In the top right corner of the Klaviyo Interface, select Profile Actions > Delete Profile Expected results: Profile is no longer in profiles listActual results: Profile is still showing in the list. Has anyone else experienced this? Thank you so much! Solution was stated as deleting cookies. That did not work. 

I am trying to link my company Shopify account to be able to start creating some flows. It says successfully linked, but at the top of the screen, this is showing up saying disabled, and my flows feel prompting me to re-link the Shopify, even though I keep “successfully” linking them? 

Hi Klayvio,My site is weartolos.com so originally we were using ...@weartolos.com emails for our company. We started getting a lot of spam, and some people were confusing the “wear” for “we are”, so we purchased a new domain (tolosbarefootwear.com), and transitioned to using ...@tolosbarefootwear.com emails.When the DMARC rules changed, we couldn’t figure out what needed to be done to add our customer service email: team@tolosbarefootwear.com to our klayvio/godaddy account, so that it was configured correctly and we could fully transition to using that email for customer communication. Because of that, klayvio emails are our last emails that are still being sent through team@weartolos.com.I’ve spent some time trying to figure out how to set it up correctly and the only articles I can find are about switching from one domain to another, or setting up your domain to be DMARC compliant, but we want to continue using weartolos.com for the site and make all emails go through team@tolosbaref

Hey,I am admin of several business managers on Facebook.I am trying to add Facebook connection on a new Klaviyo account. Business Integration in my FB profile is set, relevant ad account and Facebook page permission given.But when I try to connect it in Klaviyo, I just can’t find the correct ad account on the list.Has anyone solved this already?Kr,Gašper

I have a Shopify Store and I'm hiring someone to provide a service for me there. I know that we should never provide owner access to accounts (I didn't, but I thought the person was insisting on it a lot...), only collaborator access. But, to answer a specific question. If I give personal Kavyo account owner access to someone, without that person having owner access on Shopify, do I run any risk of losing my store? Just to make sure...

Hi everyone, I’m setting up a new Klaviyo account on the free level. Do I need to set up the branded sending domain at this point. We won’t classify as a bulk emailer for a while. I contacted Crazy Domains to help me with setting this up, and they asked if I want to change the name server to Klaviyo. I don’t know the answer to this!? If not, they said the following: Please ask Klaviyo what is the MX record or any records to use if the server is not with them. They will provide you another settings if you will tell them that the name server is us. After that, we can add the settings in your account with us.Can anyone help?

My account has been disabled for over two weeks, yet the charges just keep on coming for $175 per month. I'm completely locked out from my account and neither email nor live chat support seem to be available. I've done my part, I've submitted a ticket, tried to suppress the inactive users as instructed, but guess what? I can't even get the segment to export. I've been pleading for help daily, responding to the ticket, and yet, it's like shouting into a void - not a single response in over four days! Is there anyone actually working in your support team? Can someone please just respond to my email? \Ticket ID: 1956560 

My account has be disabled and the error shows.  Your account has been disabled due to persistent email sending behavior that signals abuse of the Klaviyo platform. I recently did a 2500 email list campaign with 6 email segments and an hourly break in between. How can I solve this issue?

Hi Klaviyo team,I am a Klaviyo partner and have access to over 20 Klaviyo accounts.When Klaviyo sends an account notification email, they do not specify the account name and ID. This makes it impossible to understand which account the notification is related to. Example: Can you please add the Klaviyo account name and ID to either the email subject or email body?We have reported this issue multiple times, but even after a year, no progress has been made Thanks!Alex