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Accounts and Settings

Get help with managing your account and settings.

792 Topics
2,021 Replies

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AndriyBoychuk

solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...

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sipcult

solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation

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Julie Hayes

started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...

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792 Topics

Julie HayesKlaviyo Alum

published in Accounts and Settings

Multi-Account SetupTutorial

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need to create a separate Klaviyo account for each store using the same email address and password. This allows you to track each account without having to log out and log back in using a separate email address. Rather, you can toggle between accounts through the switch option on the upper right of their account.The multi-account feature also extends to your team. Any member on the team can be added as a new user to multiple accounts with their primary address. Once added, the team member will have the ability to toggle between each account on the upper right corner, similar to how the account owner would toggle.Learn more about Multi-Account User Privileges here.

aamirbashirContributor I

posted in Accounts and Settings

New Freelancer to start with klaviyo for email marketing

Hi there!Please guide as I am a new freelancer to start with klaviyo for email and sms marketing, I have very basic questions in my mind e.g.:1- What to ask my first client to start with?2- Do I have to use my klaviyo account or client account to upload client’s contact list and start accordingly?3- Please guide what else to ask first client to start working on klaviyo for email & sms marketing? I have explored klaviyo and confident to work with. I will appreciate your reply and guidelines. Thank you. Aamir Bashir

LNLContributor I

asked in Accounts and Settings

Sending domain troubleshooting, need assistance

Hi there,I would like to seek assistance and advice on some domain issues. According to my IT team, the domain is connected properly and no issue, however it is not the same on Klaviyo (as per screenshot).Can anyone help me on this? thank you!

BDrawsbyContributor I

posted in Accounts and Settings

Freelancers / Agencies: How do you set-up client campaigns?

I am a freelance marketer/designer, and wondering how others set-up their clients email campaigns and/or accounts.Currently I have my account and I am setting up clients email campaigns through that. However I could see where this might get overwhelming at some point when I have multiple campaigns running for multiple clients. So I was wondering what would be the best way or best practice to set these up.Considerations:Currently I really only have my own companies campaigns AND a clients campaigns. Should I set up an account for every client (or have them do it), or am I ok as I’m doing currently? If I continue to use my own account to run clients campaigns, is it possible down the road to transfer campaigns to their own accounts should it come to that?

gmartuPartner - Silver

asked in Accounts and Settings

Changing Account Name but Keeping It in Invoices

Hello everyone!I hope you're all doing well.Here in Italy, the weather is a bit unpredictable but nice at times. Back to serious matters…As an agency, we often pay the monthly fee on behalf of our clients (we have specific contractual agreements), and this is usually fine. The problem arises when we need to invoice under the agency's name: the organization name must be our agency's name.This means that in the account switch section, the same name always appears. Consequently, to understand which Brand I am working with, I have to enter the account, read the details, and switch if it's not the right one.This issue also arises when I want to duplicate content across different accounts. I have to remember the Public API Keys (I know them by heart at this point, unfortunately).Here are some screenshots to clarify the situation: Is there a way to distinguish between accounts in the account switch panel?If there is, please let me know because I can't find it ;(If not, can I suggest adding th

TalTIUContributor I

asked in Accounts and Settings

Not understanding the pricing for my mailing list.

My list only has around 190 people, and when I go to send it, I am receiving this message. It does not make sense to me... You’ve reached your plan limitsThis campaign exceeds your plan's 500 messages limits by 29 recipients. To send this campaign before the end of your billing cycle on September 30, 2024, please upgrade your plan.

NerminePartner

asked in Accounts and Settings

Email Attribution Settings

Calling all Klaviyo experts and partners! I'm exploring the idea of adjusting our attribution model to "clicked emails only" to bypass potential issues with machine or bot opens. I'm keen to gather insights and perspectives from the community before making any changes.What are your experiences with this setting? Do you recommend it?Any tips or pitfalls you could share would be invaluable.\Thanks

LO2GOContributor I

asked in Accounts and Settings

Account Hacked (Phishing)

Good morning, my account was phished last Wednesday. I know exactly what happened and have complied with each Klaviyo request. We previously used 2FA and have now added an authenticator app. We have a case number.I can get back into my account now, but it has a red banner stating it is disabled. This also seems to block customer service access. The case emails are going unanswered. It may be time to reach out to billing — we had an autopay process last Thursday, and I also increased our billing to see if a change in the account could get something released. Looking for guidance on how to get fully reinstated.

IgnaciooooNew Member

asked in Accounts and Settings

Porque mi correo electronico me dice que no es valido?

El problema dice "Soon, inbox provider domains can't be used in sender email addresses. Update your account default address." Ya lo intente cambiar pero me sigue apareciendo el mismo problema.

sep206New Member

asked in Accounts and Settings

What can I do in 2hrs for the biggest impact on my Klaviyo emails?

If you had just 2hrs to add some optimisations to email on your Klaviyo account, what high priority tasks would you recommend for the best impact on revenue?

DanontherunNew Member

asked in Accounts and Settings

Can I hire someone to set up my account for me?

Hi all, I need someone to set up my klayvio account as I really don’t have time and the thought of learning yet another software programme for my business is making my brain melt.I have spreadsheets of email adddresses, a current Wix website but changing to Wordpress. Thanks! Danielle

gregrobsonProblem Solver I

asked in Accounts and Settings

Feature Request - "remember me for a week" (or similar) on login page

Hi,Since starting with Klaviyo I’ve noticed I get asked for 2FA every time I log in and that when returning to the website my session isn’t remembered.I don’t know of any service that’s this strict. It’s actually quite annoying when I’m on the same browser/device every day!Even payment services like Stripe give you the option when signing in to be remembered for that browser for a week.It seems a bit overkill for an email/SMS platform.

A

Anonymous

asked in Accounts and Settings

NEED ADVICE FOR CART UPSELL APP

Soooo I have a problem. I really need your help. I use the MonsterUpsell cart app. And it’s really been amazing. But now that I want to move forward and build my email list with discount codes, or maybe start a loyalty program with discount codes, I am not able to do that at all with MonsterUpsells. This app has been incredible but now that I want to start to do some things with discount codes, I can’t do a single thing. Please share with me what cart upsell app you are using that is compatible with discount codes I generate in shopify? My current cart offers discounts for multiple items bought and shows frequently bought together. I’ve searched and none of the cart upsell apps really specify if they do allow it. PLEASE HELP! Thanks so much.

TarakContributor II

asked in Accounts and Settings

Klaviyo Product certificate quiz is not showing

I am trying to get Klaviyo product certificate. They divide the course 8 parts of the klaviyo product certificate. I have complete the 1st one successfully and answered the quiz.The 2nd part of the course i completed everything but quiz is not showing. When i going to the quiz page there showing me to next page have the quiz. but next page has the feedback page. Is this any error from klaviyo? or am i miss something?Let me know this as soon as possible. Thanks

IMOUMContributor I

asked in Accounts and Settings

How many times can I cancel subscriptions within a year?

Hey guys, I have an additional question regarding the cancellation of subscriptions. If I subscribe for a year but decide to cancel midway, how many times can I cancel within a year?I appreciate your assistance.

Email RockstarContributor I

asked in Accounts and Settings

Klaviyo certificate not available?

Help! I just completed the Klaviyo Product Certificate course, but only the first part shows as "Completed," while the others are marked as "Registered." Parts 2–8 didn’t have any quizzes or exams, and now I can't find my certificate. I put in a lot of hours, and I really need help with this!

FloridaIceManContributor I

asked in Accounts and Settings

Product Certificate Badge

Can the certificates/badges be connected with Credly?

wetracked.ioNew Member

asked in Accounts and Settings

Invalid kx from test campaigns

When I click on ‘Shop now’ link from a test campaign, it generates an invalid kx, which gives an error when I send it to the Events API. How can I distinguish a valid from an invalid kx?

heatherdcContributor I

asked in Accounts and Settings

When A/B Testing emails, why can't we choose Recipient's Local Time?

When performing an A/B test for emails, I cannot choose Recipient’s Local Time. Why?!I also can’t use Smart Send because with this sample segment, we have under 12,000 to send to.

ZenfulLifeProblem Solver I

asked in Accounts and Settings

Email Deliverability Issues, SPF/DKIM Configuration, and Sending IPs

Hi,We're encountering difficulties with our email deliverability in Klaviyo, as a significant portion of our emails are being flagged as spam.Our hosting provider has suggested that verifying our SPF and DKIM records, as well as identifying Klaviyo's sending IP addresses, could significantly enhance our domain's reputation and improve email deliverability.We're seeking guidance on the following:Specific SPF and DKIM records: Could you please provide the exact records we need to add to our DNS settings to authenticate our emails sent through Klaviyo? Detailed documentation or guides: Are there any comprehensive resources available within Klaviyo that can assist us with this configuration? Additional configuration: Are there any other settings or adjustments we can make to optimize our email deliverability? Klaviyo's sending IPs: What are the specific IP addresses that Klaviyo utilizes to send emails? Understanding these IPs would allow us to configure any necessary firewall rules or whi

MelD78Contributor I

asked in Accounts and Settings

Products Not Published/Not Syncing

I’m having some issues with the products not publishing.The app embed is active. I tried to manually create a source but it’s showing Feed Inaccessible.My client is on the free account and is past the trial period so I can’t reach out to Klaviyo for her.I’ve never seen anything like this before. And yes, products are published/active on the Shopify store.Does anyone have any suggestions? Thank you

MelD78Contributor I

asked in Accounts and Settings

Products Not Published - Not Syncing

I’m having some issues with the products not publishing.The app embed is active. I tried to manually create a source but it’s showing Feed Inaccessible.My client is on the free account and is past the trial period so I can’t reach out to Klaviyo for her.I’ve never seen anything like this before. And yes, products are published/active on the Shopify store.Does anyone have any suggestions? Thank you

camavelliContributor I

asked in Accounts and Settings

Multiple Client campaigns

What would I need to do to manage / run multiple campaigns for different clients, all under one account ? I’m a new user, appreciate any helpful feedback!

tcalabrisContributor II

asked in Accounts and Settings

Delete Old Products in Klaviyo

We have lots of old products from last year pulled into Klaviyo from our Shopify store from last year and very early this year that are no longer needed (from our Shopify Store) and I'd like to delete them. I constantly have to work around them since they show up when adding products to an email campaign. I have searched through the products under the content section on the product pages within Klaviyo, and I have found no way to delete them. We don't care about their history. We just want them gone. I'd appreciate anyone’s help to know how I can delete them. Thanks in advance.

SeanCultureOwlContributor I

asked in Accounts and Settings

Domain Verification with Liquid Web

We are trying to set up a Branded sending Domain with Liquid Web.We decided to go with static since we want to test out Klaviyo and then maybe move to a dynamic setup.I see that we are forced to use Go Daddy or shopify and not liquid web. Is this the case?Really need help as we want to start using Klaviyo on a big scale once the team tests it out.Any help would be great!Thanks.

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New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

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