Marketing

If campaigns and flows are built by remote marketers, how do you handle documentation and ownership in Klaviyo? We’re working with email specialists sourced via a remote recruitment agency like Crew Bloom and trying to keep things organized long-term.

Is there any way to see which links in an email lead to conversions if the URLs for each link is the same?For example, I link to the home page in a few places on an email, but how do I know which link is the one leading to conversions? Is it the homepage link in the header, at the footer, or elsewhere? Is there a way to differentiate link clicks if they’re to the same URL? 

I keep waiting for this to be released, but haven’t seen it yet, so I wanted to throw the idea out there - An alt-text AI feature in Klaviyo that can intuitively give a basic image description and/or extract copy from an image to fill in the alt text box. It would make our emails more accessible and boost SEO. Imagine not having to write out descriptions for every image - when I don’t have the copy elsewhere to copy and paste, I sometimes use Google Lens for this but it’s a very clunky, duct-tape workaround to something that could actually be a helpful use of AI both for marketers and customers.

Hi all, I’m testing presentment currency in a Placed Order flow after noticing some possible inconsistencies between what the Klaviyo event data is showing vs what the Shopify order is listing.While using Campaign > Preview & Test > Preview data source > Event > Placed Order, I ran into the limitation of only being able to preview the most recent 10 events. It works fine in general, but it becomes tricky when you’re trying to validate region-specific logic (like currency) and the last 10 orders don’t reflect the market you’re testingFor example, it would be really helpful to be able to preview a Placed Order event where the customer is located in the United States, rather than waiting for a qualifying order to appear in the latest eventsBeing able to apply simple filters (e.g. event + country) in Preview & Test would make it much easier to confidently test regionally driven content and opti

Hi,Our client is considering a rebrand, which will naturally involve changing the sender domain.I have been unable to find a clear, practical guide outlining how to do this step by step, or the recommended process for making the change safely. My main concern is that there does not appear to be an option to add and warm up a new sender domain alongside the existing one. As a result, I would really appreciate guidance on the exact steps involved.I have previously worked with a competing EMS that supports multiple sender domains, which makes this process very straightforward. In this case, however, I am a bit unsure of the best approach, so any advice or direction would be greatly appreciated.Thank you in advance.

There is 0 feedback on the status of the export of reviews. All the information received is that I will receive an email when the export is ready. It’s been weeks since the first request. I keep requesting but still nothing. Can this be fixed and include more feedback on the status of the export? 

Hi - How do people typically apply a mailing list discount in WooCommerce?  A customer would sign up to our mailing list via an embedded form and go into a list/segment. Then somehow we would use this data to apply a discount at checkout ...hoping that might be a plugin that can achieve this.Thanks

I can’t figure out where to copy the URL of a pop-up sign-up form. If this isn’t possible, what’s the easiest alternative to do this? Thank you!

Hoping someone can help us out with a query. We’re in the middle of a replatform project, and are switching to using Klaviyo for our reviews. We’ve imported reviews from a previous provider, but a lot of the reviews just have star ratings but no actual review text (I suspect because it wasn’t mandatory)As you can see, this makes the Reviews section look a little weird and doesn’t offer much to the customer at this stage. Does anyone know if there’s a way to make the section below ‘Write a review’ closed by default, but collapsible so a customer could open it if they wish?Once we’re up and running properly with Klaviyo reviews we should start getting more reviews with text.Would this require some  custom CSS?  Thanks!

Just completed using the trial and the results was instant. We decided to give it a try and we are quite confident that it will help us in the future.

Currently, Klaviyo syncs one metric with Salesforce CRM: Became Lead, says the documentation. Does it present a limitation? Does it mean that I can’t view a lead’s subsequent journey (e.g., converted to opportunity, became a customer) in Klaviyo? Please help! 

I don’t have a paying subscription at the moment because we’ve had to cut expenses recently. I am trying to export my customer reviews but I am not receiving the email notification. I am unable to contact support via email or chat since I don’t have an active subscription. I need another alternative ASAP!

Hi Klaviyo Team,We have a question regarding the difference between two segments in Klaviyo, as we noticed that the customer counts between them are not the same, and we would like to better understand the underlying logic.The two segments are: If someone can receive email marketing     Person has subscribed to email marketing at least once over all time     Our understanding is that both segments are related to email subscription status, but we are not sure how Klaviyo technically defines and evaluates these two conditions.Specifically, we would like to confirm: What

Hi there!I’m a newbie and have been perusing the dark mode help on here and also on litmus and just...haven’t found a simple solution. My email is so simple. I’m using a brand colour gradient background image for the whole email (so each section is the same colour) and the text in my content block is all one uniform colour (#FFF5E9) with a transparent background. But, with dark mode my text converts to a heinous dark grey that can no longer be read on the section background image. My logo in the header is all good. The same thing also happens with the button to direct people to book -- I’d like the button to be #FFF5E9 and the text on the button to match the background #3D0026, but I can’t seem to edit the code for this section. I’ve tried a bunch of fixes suggested in other posts but none seem to be effective -- either that or I’m somehow doing it wrong. Is anyone able to help me with the code? Here is just the basic code from my text block (I removed all my attempts

We sent 12 emails over our BF period and two of these showed in my gmail account with Google Annotations previews. I only ever use the drag-and-drop editor.Has anyone else experienced this? Any clues as to why an email might display in this way and others don’t?Thank you!

Hi everyone, This is in regards to an older post that was closed a couple of months ago as “solved”. However, we’re still having issues with this full-width on mobile feature. Has it actually been implemented, or was the topic closed prematurely?@Taylor Tarpley FYI

I’d love to start a discussion and connect with other Klaviyo accounts that are built on custom ecommerce sites, not the mainstream platforms like Shopify, Magneto, BigCommerce etc.Any marketer from a custom site knows that we have a vastly more limited range of options relating to complimentary technology that integrates with our store.Together, we can share tools and platforms that integrate with our custom sites so that we can grow and improve our marketing performance.I’ll start sharing by suggesting https://www.clerk.io/A very powerful recs engine, that layers onto your site via a JSON feed gives dynamic recommendations that can be tailored and adjusted to your liking. They have many features including, chat, search, and email recommendations, which can be embedded into Klaviyo emails. These embeds are excellent as you can design them to suit your

Hi,I have integrated Klaviyo with my Shopify and Gempages site, and I have a form now successfully showing up on one of my pages.However, when I go to submit the form I get the following error:“An error occured when submitting. Please try again later.”I have gone through the help page and double checked that the button is a “submit” button and that the list it is submitting to exists.​​​​​​​Any help would be much appreciated. 

Hello.My name is Takahashi.I would like to include a unique coupon in my campaign.I have issued a coupon and pasted the following code.{% coupon_code 'NAME_OF_YOUR_COUPON' %}However, I get an error.Error statement"Your dynamic coupon cannot be used in campaigns. If you would like to include a dynamic coupon, please contact support to enable the Uploaded Coupons feature."Why is this? I would like support.Thank you. 

Hi, We need the SMS API documents, please send it to us.Thank you Very Much, waiting for your reply.

I have long used the “Preview segment details” when building segments to spot check profiles and view customer timelines, however I just realized that the 10 example profiles shown in segment details are 100% guaranteed to be the oldest (earliest date created, or earliest date any action taken) profiles in that segment.I understand it does not say anywhere that these are “Random” profiles, but the preview column certainly implies that. Having them be specifically your OLDEST profiles in that segment is actually not a great snapshot at all of the types of profiles the segment might contain.Is there any chance Dev could fix this to be explicitly RANDOM fprofiles pulled from the segment being created?

I can’t seem to export reviews anymore. Klaviyo used to let us download the CSV file directly through the website portal but now it requires you to open an e-mail download link that they send to you.Unfortunately, the e-mail download link does not work and it only comes up with an empty file with the titles of the fields but nothing else in it.Does anyone else have this issue or know a fix?Regards,Luke