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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,678 Topics
  • 10,329 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3678 Topics
S
Contributor I
saintstarContributor I
asked in Campaigns and Flows
Flow doesn't start after newsletter subscription

I created a popup form, you can test it here: https://www.bonbonsdolcisardi.it/  linked with the newsletter. But, when someone fill out the form didn't recieve any emails. The trigger is easy peasy, so I can’t understand which is the problem…. I have turn off already the double optin in klavijo and all the newsletter automation in shopify… THE POPUP FORM (AS YOU CAN SEE THE CONTACT IS REGISTERED)  ALSO IN THE NEWSLETTER THE CONTACT IS REGISTERED   THE FLOW 

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Dov
1 year ago
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Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows
Tips on best way to optimize a video as a GIF for email?

Hey! So I have a lot of video content that I could turn into GIF’s for email. The issue is that my video files are super large so my GIF has to be like .2 seconds to be an “okay” size for email. Does anyone have any tips on how to make video files smaller?I typically use EZ Gif for when I create gifs. Thank you!

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Contributor I
1 year ago
L
Contributor I
lazysoapuserContributor I
posted in Campaigns and Flows
Can i exclude a user form already received E-mails?

Dear community  At the moment i have a retention, activation and post purchase flow in place. I don’t quite get the logic behind the flows and if a subscriber can get several time in to the same flow? To be more specific:I want to send out 7 Mails within the post purchase flow. The subscriber enters the flow, if he has placed an order at least 1x overall time. The user leaves the flow after not opening the the Mails at least 2 time after 4 Mails and probably enters the retention flow. The retention flow gets active when no further order have been placed since the first order.  My question is now: When the retention flow works well, and the user is ordering again, does it get into the very beginning of my post purchase flow again? Is possible to put the user where he left?  I would love to prevent sending the same e-mails after every purchase.  Thanks for your help! 

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Problem Solver III
1 year ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Campaigns and Flows
Why is there a warning “Stop ! This image was hotlinked” when I try to display my products?

Hey guys.On my emails footer, I want to display ohters products that customers might be interested in.The thing is, when I do it, it displays a big “stop” and it’s written on it : “Stop ! This image was hotlinked”.Do you know what does it mean ? Thans for your help.Steve.

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Taylor Tarpley
Community Manager
1 year ago
A
Anonymous
asked in Campaigns and Flows
Adjusting the Leading on text

I can’t  find a way to adjust the space between sentences or the “leading”. The spacing between lines are way too far apart and inconsistent.  

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Active Contributor I
1 year ago
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Contributor I
EmbryOutdoorsContributor I
asked in Campaigns and Flows
Having trouble with Add To Cart Metric

I have watched multiple Youtube videos and looked at the article showing how to set up the Add To Cart metric, but it still won’t pop up in m Metrics tab. I first tried putting the snippet in my theme.liquid file because my Add To Cart button uses the ID notation, but that didn’t work. Then I saw a video where I noticed I needed to use the first snippet since my Add To Cart button doesn’t redirect. So, I followed what the video showed and I put it in a custom liquid on my default product page like the article said. The Add To Cart metric still hasn’t popped up for me to use. I don’t know what else to do. Any help is greatly appreciated. My website is EmbryOutdoors.com if that helps.  

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David To
Klaviyo Employee
1 year ago
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Contributor I
MertContributor I
asked in Campaigns and Flows
How can I make a flow when someone checks as well as add to cart?

Hi everyone!Im new to klaviyo and I’m unsure how to approach this specific use case. Im selling a product with a screen and i offer to edit a video for my customers.However im a bit stuck on how i can make a flow when my customers chose the (yes) verison. I'm thinking of sendig out an e-email where my customers can upload their videos so i can edit them for my customers but i need to make a specific e-mail for when the customer chsoe the option (yes).Would love to hear your thoughts & help!Thanks! 

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Taylor Tarpley
Community Manager
1 year ago
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Contributor I
JessKContributor I
asked in Campaigns and Flows
Build a dynamic block to feature the item(s) purchased?

I watched the tutorials and searched the boards. I need the dynamic block to show the item(s) purchased, product tile and image. If more than one item was purchased,, this will need to show as well. Any help is appreciated.

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J
Contributor I
1 year ago
L
Contributor I
lovewahneContributor I
asked in Campaigns and Flows
Abandoned Cart Reminder > Added to Cart

I just setup an abandon cart reminder flow. should the button stay on manual, or do I need to switch it to LIVE for the automation to be active? I did all the steps for Shopify  including: created the added to cart event also how do i navigate to this url from the navigation? https://www.klaviyo.com/library/flowsor is this a an orphan page and I would need to remember the URL?

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David To
Klaviyo Employee
1 year ago
A
Problem Solver I
Aram BeckerProblem Solver I
asked in Campaigns and Flows
Can I ignore missing products when looping over a list?

Since my original topic has gone stale, I would like to continue the conversation here.We have the following issue:We have an event “Added to Wishlist” As an event parameter we send the entire customer’s wishlist We react to this with a flow, that summarizes the customer’s wishlist at the end of the weekOccasionally we get the error “product not in feed”, and the email is not sent. This is due to deleted products, that are still in the customer’s wishlist. We unfortunately have no control over this list, as it’s saved on the user’s browser.Iam aware of the unpublished="cancel" option for the catalog tag, but that is not what we want to achieve. We want to continue sending the mail, without displaying the missing product. Is it possible to ignore and not display the missing products?

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Brian Turcotte
1 year ago
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Contributor I
dipsonContributor I
asked in Campaigns and Flows
Button for abandon cart not working. It is not leading to the product page.

In my abandon cart (checkout) flow, the buttons in the email are not leading the recipient to their cart. I even tried to create a whole new abandoned cart flow altogether to fix it but even then it did not work. It instead caused more problems as the same product got shown twice. In both cases, instead of leading to the specific product shown in the block it lead to the general product catalog.   

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Brian Turcotte
1 year ago
F
Contributor I
fuente98Contributor I
asked in Campaigns and Flows
Can I remove the % in the UTM parameters to make it cleaner?

I have this UTM parameter utm_source=klaviyo&utm_medium=email_retargeting&utm_campaign=Just%20In%3A%20Carrollton%20T%27s%20New%20Colors%20%28Not%20Available%29&_kx= Is it possible to remove the % to make the link look cleaner?

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stephen.trumble
Community Manager
1 year ago
V
Contributor I
ValerieFContributor I
asked in Campaigns and Flows
Abandoned cart flow : Magento 2 checkout reclaim URL send me to 404 error

Hi there!I just created my first flow 2 weeks ago and already get some amazing sales, very happy about them. I made a test to abandoned my checkout to validate some changes that I made in my template and when I clicked on the return to cart button which is related to this URL for my Magento 2 store : {{ organization.url|trim_slash }}/reclaim/checkout/cart?quote_id={{ event.Extra.QuoteID }} it leads me to a 404 error message on my website. As I am working my Magento 2 with the multi-store function (CAN/EN, CAN/FR and USA/EN), is that the reason why I get a 404 error? Is there any modifcation that I can make to my URL to make it works?  

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Active Contributor II
1 year ago
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Contributor I
HannahSContributor I
asked in Campaigns and Flows
Dynamic abandoned cart image grid

I want to set up a grid with images of all the products in an abandoned cart but I cant the get second and third image in the grid to be unique - it continues to show the the first image.Currently have it set up as a table with dynamic images.As carts often have a lot (+10 products) I want to tidy overview of all the items. Any suggestions on how to achieve this?

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Brian Turcotte
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
posted in Campaigns and Flows
Anyone Use Warranty Registration as step in Post purchase flow?

Anyone Use Warranty Registration as step in Post purchase flow? Although customers are entitle to a certain level of warranty many retailers include a pre paid post card and ask customer to fill in some details and pop in post. The ecommerce version would be a ‘Register your Warranty’ email sent after 4 weeks. An embedded Klaviyo should do the trick to acquite extra profile . I look forward to your thoughts. Sean

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alex.hong
1 year ago
P
Contributor II
philContributor II
asked in Campaigns and Flows
How to exclude "unfulfilled orders" from flow

Hello all, Trying to set up a flow and to exclude customer who’s order has not been fulfilled yet ( to avoid customer frustration). Is that the right way to do it in the trigger set up? Thanks 

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Dov
1 year ago
M
Contributor I
MauContributor I
asked in Campaigns and Flows
Event variable for ImageURL inside of an Items variable?? Please help

Hello, I am having a really hard time getting the image to show up for a Started Checkout flow. I understand how to use the event variables and how to call them, but what I don’t understand is how to call an Image URL that is inside an Item event variable, like this:  Items: [{"ProductName":"Buttons","Quantity":100,"ProductURL":"https:\/\/www.XXX\/button-printing","ImageURL":"https:\/\/dv12lc9eedkje.cloudfront.net\/XXX\/images\/usertemplates\/6132\/123_7083_13746214_1_thumb.png","ItemPrice":0.88,"RowTotal":88,"ProductCategories":"Patches Pins & Promo Items"}]Whenever I hover over this, it just gives me {{ event.Items }}. But how would I call out just the image (or quantity,price,etc)? Things i’ve tried: {{ event.Items.ImageURL }}{{ event.Items|lookup:ImageURL }}{{ event.Items|lookup:8 }}I can’t seem to find any examples that go over this.  Can someone please help? Thank you  PS. This is what it looks like in the preview:  

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David To
Klaviyo Employee
1 year ago
R
Contributor I
RedSoliderContributor I
asked in Campaigns and Flows
Notify me when available button not showing sucess message

The notify me when available button will show the success message if they have “add me to your newsletter” button unticked but when someone ticks it, it doesn’t show anything.  Does anyone know a fix for this to showing the success message for both?Unticked and shows sucess messageGrey’s out button when ticked no success message Also, does anyone know how to make the border around the email black? 

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Dov
1 year ago
A
Contributor I
anscContributor I
asked in Campaigns and Flows
What Trigger Filters and Flow Filters do I need to use to send customer to particular product survey?

Hello, I am setting up my 3 x Buyer Series where I would like to invite the customer to complete a survey about the product they have purchased and used 3 times. The surveys are unique to the product so I need the recipient and email contents needs to be unique to that product. Someone has placed an order 3 times overall time  The order included this product 3 times overall time   Send particular email I hope that makes sense! Thanks for any advice! 

1763
Omar
Partner - Platinum
1 year ago
A
Contributor I
anscContributor I
asked in Campaigns and Flows
Multiple Items in Check Out Replenishment Button

Hello, I am setting up our Post Purchase 1 x Buyers Flow which will include a 'Want to restock email'. I have tried setting up a button that will take them to the checkout with the same (multiple) products included but it's not working. This is the advice I was following but I keep receiving an error. Any advice would be much appreciated. Thanks!    

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Omar
Partner - Platinum
1 year ago
M
Contributor I
MariekeUNCContributor I
asked in Campaigns and Flows
A/B testing, what version does the receiver receive?

I am currently working on several flows in Klaviyo and I would like to test what kind of e-mails work best with an A/B test. Now I was wondering how Klaviyo decides which of the e-mails from the a/B test the receiver receives. Obviously my flow consists of multiple emails and each email sent in the flow consists of an A/B test with an A and B version. if the flow starts, does Klaviyo choose that the recipient of the flow always receives only the A version or can this person in the flow also receive a B version in the next email? how does Klaviyo choose which email the recipient receives? Hope you guys understand what I mean, let me know! :)  

1732
Omar
Partner - Platinum
1 year ago
A
Anonymous
asked in Campaigns and Flows
How many emails should I include in my flow, In order to encourage a new purchase

How many emails should I include in my flow, In order to encourage a new purchase ? pleaseShould I rather focus on campaigns or should I fill my post-purchase flow to encourage them 

5572
stephen.trumble
Community Manager
1 year ago
J
Contributor I
JFayContributor I
asked in Campaigns and Flows
Product Feed Categories

Hello,I am trying to create a product feed for a cross-sell flow. Is there any way I can add specific products from my catelog to the feed or do I have to use the product categories when generating the filters?Thanks.

4112
Jessica eCommerce Badassery
Partner
1 year ago
D
Contributor I
DianaSafinaContributor I
asked in Campaigns and Flows
Looking for advice!

Hi everyone!I hope some of you can help me. Our company is trying hard to create email-flows to ask our customers to leave a review. But the % of those who leave reviews is not so high. We’re thinking that the problem is in the content of our emails or time delay. So, perhaps some of you can suggest me any great specialist who can audit our campaigns or give some recommendations or even create effective emails (not for free, of course)Or maybe you can suggest any internet resources where we can find additional info about effective content/email design etc. Really need you help! p.s. we have good open rate, but click rate is really low 

1063
S
Problem Solver III
1 year ago
I
Contributor I
I Are RevolutionContributor I
asked in Campaigns and Flows
Why is my Abandoned Cart email duplicating the products?

I am trying to create an abandoned cart flow, however, when I preview my email it duplicates the products (in the dynamic table). How can I fix this issue ?

4114
Taylor Tarpley
Community Manager
1 year ago
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