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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,543 Topics
  • 9,924 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3543 Topics
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Contributor IV
miracletContributor IV
asked in Campaigns and Flows
Sending multiple email reminder using Klaviyo

Hello,We have a case sending email below and would like to use Klaviyo."Ready for Pickup" order emailWe are processing order on Shipstation and would like to send a notify email to customer when the order is updated ( assigned to tag ). We are thinking to create a small script to call Shipstation Api to check the order tag and then call Klaviyo API to trigger the email. This email may be sent multiple times to remind the customer.We did some searches and got that the job can be done via “a metric-triggered flow “ (https://help.klaviyo.com/hc/en-us/articles/360003057151) but not sure how. Can someone let me know if it is possible and how to set up the flow?  Thanks and regards

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M
Contributor IV
7 months ago
A
Contributor II
Anita291Contributor II
asked in Campaigns and Flows
I dont have the flow filter tab

Hi, I just started in Klaviyo, moving from another platform.  However, I dont see the tab ‘flow filter’ and I desperately need it to set up. Is it because I am still on the free plan? Or why would that be? Kind regards, Anita

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A
Contributor II
6 months ago
C
Contributor I
CheyyContributor I
asked in Campaigns and Flows
Welcome Series Skipping Profiles

Hello! We are receiving some issues with our Welcome Flow. While our flow is still working majority of the time, there will be times when email profiles will get skipped and never receive the first email to our flow (but will receive other triggered flows such as Abandoned Carts) after the customer has tried to subscribe with us. We use single-opt in, have double-checked to make sure the email is a real one (no misspellings), and cannot even find them within the “Skipped” profile list under our Welcome Series. We’ve also gotten rid of any Shopify tags, in case that is where the hiccup was.  Any help is greatly appreciated! 

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retention
Partner - Platinum
1 year ago
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Contributor I
daintyarmo2Contributor I
asked in Campaigns and Flows
welcome series flow - how to link best sellers to a welcome series email

I’m in the middle of creating a welcome series and have managed to create the first 2 emails however for the third one it shows the new arrivals template email which has space for 4 products and a description underneath but I can’t figure out how to get the products to be pulled through to the email from the website. Obviously it needs to be integrated so that someone who signs up to the newsletter one week will possibly be sent different new arrivals to someone who signs up the following week. Any help would be much appreciated.

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stephen.trumble
Community Manager
11 months ago
K
Contributor I
KathleenDDD
asked in Campaigns and Flows
Abandoned cart prestashop tag

Hello !I need help with the abandoned cart feed, specifically with the block configuration. I can't find the URLs (tags) to enter when using Prestashop.The block (photo and text) doesn't appear when previewing the email.Can you help me? 

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stephen.trumble
Community Manager
7 months ago
S
Contributor I
ShanyaContributor I
asked in Campaigns and Flows
How to delete or edit scheduled message to one person (Currently not working)

Hi there I’m wondering if anyone has trouble editing / deleting the scheduled message for one person. Help pls? CheersShanya 

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Dov
2 years ago
O
Contributor I
OliviaHBContributor I
asked in Campaigns and Flows
Unsubscribe button - can i remove this from Transactional emails or will Klaviyo add one back in

Hi, We are using a global unsubscribe button within our marketing emails and flows however I want customers to still be able to receive transactional emails. As such, if I remove the unsubscribe link from the transactional emails (which have approved transactional status from Klaviyo) in my flow/s, will Klaviyo just put one back in as they cant find one? 

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stephen.trumble
Community Manager
3 months ago
A
Anonymous
asked in Campaigns and Flows
Back-populate a reviews flow

Hi,I’ve set up a reviews flow for fulfilled orders which is working for current and recent customers (within the last 2 weeks). I’ve got a list of about 90 customers from December - to January that I’d like to send the reviews email to straight away (with flow emails afterwards), but back-populating the flow wouldn’t include those customers.I set up a separate flow for the Dec-Jan customers and created a list with only those contacts. In the flow I set that as Fulfilled Order with a trigger filter that they were in the Dec-Jan Reviews customer list and were added between 0 and 81 days ago just to be certain. Initially I had no time delay but no records were queued for delivery. I added the 1 hour time delay and hit back-populate and still nothing. Below is a screen grab of the Flow, can you please advise what I’m doing wrong and how I can send out the review email flow straight away to this specific group of customers.  

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Bobi N.
Partner - Platinum
1 year ago
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Contributor I
SamanSaffariContributor I
asked in Campaigns and Flows
VIP post purchase vs new customers

Hi Community! I am designing and planing my Thank you + immediate upsell flow for my e-com brand Ninja Protector. I have three segments to send different emails based on how many orders the customers have placed. The three different conditions are: Placed 1 order over all time , Placed 2 orders over all time , Placed 3 orders over all time but the ordered product value is less than 400.The flow itself have the conditions of: Not being in the flow in the last 21 days + cancalled zero orders since starting this flow This flow is for customers who are not in the VIP group. My question is: After the last condition, what is needed to be placed at the “no” → Should I just leave it blank as in “exit” or is there something else needed to be done here?My segment for VIP customers are customers who have bought at least 3 times and that their ordered product value is at least 400 Should I do a last split for VIP customers, or should I set up a whole new flow for VIPS only? And should I just let i

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Omar
Partner - Platinum
1 year ago
J
Contributor I
joemarieubxContributor I
asked in Campaigns and Flows
Email alert if no recent profile activity or no new profiles

I would like to know if there is a way to notify users if there is no profile activity for atleat 1 day or no new customer/profile inserted for 1 day

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retention
Partner - Platinum
2 years ago
M
Problem Solver I
Mathieu MaligeProblem Solver I
asked in Campaigns and Flows
How to add back in stock for impact theme

Hi Klaviyo Community!I wonder how I can add the back-in-stock button, trigger, and metric in Klaviyo using the Impact Shopify theme.Following this guide: Klaviyo Help, I learned that it’s for free Shopify themes, while Impact is not one.Can you help me install this snippet on my Impact theme?Secondly, I use the Timeact app for my preorders. However, I don’t want to use their back-in-stock feature because it’s unattractive and not sent by Klaviyo.So basically, all my products are "available" due to preorders, but the stock behind can go to negative numbers.I want the back-in-stock button to appear when my product stock is 0 or in negative numbers.Now you have all the information. If you need more details to help me, please let me know.Thanks to those who provide their help.

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M
Problem Solver I
3 months ago
M
Contributor I
miketiafContributor I
asked in Campaigns and Flows
Creating cross device abandon campaigns with Magento

Hi allWe’re looking to set up some simple abandon cart emails with Klaviyo, and our Magento 2.4.3 ecommerce site. We have some fairly complex products set up, with a range of materials, colours and bespoke customer-selected sizing options which mean there are a lot of SKUs spinning off the main product type. But we’d also like to make sure that when a customer gets an abandon cart email, this will work cross-device, so if they abandon on a desktop, they could recreate their entire session on a mobile browser a few hours later. So all products, variations and custom selections would need to be recreated in that session too.Is that something that Klaviyo does out of the box?ThanksMike

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M
Contributor I
2 years ago
H
Contributor I
HannaBystroemContributor I
asked in Campaigns and Flows
Tips on how to optimise for Outlook?

Looking for tips and tricks on how to optimise email templates for Outlook as an email client. 

2
bluesnapper
Partner
4 months ago
J
Contributor I
JLvlUpContributor I
asked in Campaigns and Flows
Skipped Due to Fails Flows Filters but No Sale? Why?

I was in Klayvio the other night and noticed that I had a high number of skips.  I did a bit of digging to see that most of the skips came from failing the flow filters. I’m running an abandoned cart sequence and the filter is simply “Placed Order 0 times since starting this flow filter”.  What I found interesting was that to total number of skipped email and total sales on our site didn’t add up for a given time.  Does anyone know of another reason why these email would be skipped or something in the flow that I could be missing? 

3
K
Contributor I
10 months ago
A
Contributor I
AlexeyContributor I
asked in Campaigns and Flows
Segmentation based on product quantity in the order

Hi, I want to set up replenishment flow to remind people about next order based on product quantity that user ordered before.So if user ordered 1 bottle of particular product we want to remind after 30 days.If user ordered 3 bottles we want to remind in after days.Etc.Can’t find the way to do that.

2
A
Contributor I
1 year ago
S
Contributor I
shanks8686Contributor I
asked in Campaigns and Flows
How to recover people who exited a flow too soon?

Hi,So I have an active flow with a conditional split in between each email. All the conditional splits are “placed 0 orders at all time.” so we wanted to kick anyone out who has placed any order at any time. however, once the flow was active, I noticed one of the conditional splits was wrong and it kicked out everyone who “placed 0 orders at all time,” which is a majority of the people in the flow. I fixed the error, so new participants added to the flow at a later time went through it properly. My question is, is there anyway to recover the people who were kicked out of the flow before I fixed it and put them back in the flow where they should be?thanks!

2
retention
Partner - Platinum
1 year ago
B
Contributor I
brettdcContributor I
asked in Campaigns and Flows
How to use Source Value for Flow Filter

I am wanting to send people to one main email list. I have a few different ways people get to that list so I am wanting to use Flows to send different emails (initially) to my opt-ins depending on where they came from. And then after a few emails they would end up getting emails from my main list. Specifically on one of my forms I created or added a source value for my form to make it more identifiable but when I go in to the Flow Filter to select that source value, I see no option to choose it. Not sure what I am doing wrong. 

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Mailbox Manny
Partner - Silver
2 years ago
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Active Contributor I
davemansonActive Contributor I
asked in Campaigns and Flows
Tagging Flows

Hi,I am trying to something complicated with tagging flows and need some help.So with a client that use Octane Ai quiz function and it has its own Quiz completed feed. Now the quiz completed feed brings in all quiz results and a list of recommended products. The issue i have is i can only use those recommended products with in the quiz feed and no where else.What I want to be able to do is tag this recommend product as custom properties on the individual profiles.When setting up the trigger split I can’t target that line in the trigger event.  I want to be able to target product all > 0: > Title and Product all> 1: > Title and Product all > 2: > title.Is this even possible? Thanks in advanceDave

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alex.hong
2 years ago
T
Contributor I
ToniContributor I
asked in Campaigns and Flows
Consent email from multiple forms

Hi Klaviyo Team,I am encountering some challenges with setting up multiple flows for different sign-up forms that link to the same list, and I would appreciate your assistance in resolving this issue.Setup:I have two different sign-up forms: One for a discount code Another for a free PDF download Both of these forms link to the same list, which I've named "Newsletter." I have created separate flows for each form, using a filter based on $consent_form_id.Issue:When a user subscribes to one of the forms, they receive the opt-in email, and upon confirmation, the corresponding flow (e.g., the discount code flow) is triggered. I also add a custom property to the subscriber profile at this point. However, if the same user subscribes to the second form approximately 90 minutes later, the $consent_form_id updates, but the new flow is not triggered. The user does not receive the welcome message for the second form either.Additional Information:I have enabled double opt-in for both forms. For

4
David To
Klaviyo Employee
1 year ago
K
Contributor I
kylieContributor I
asked in Campaigns and Flows
Cancel scheduled email in a flow

Hi Team, So I created a new flow, added the first email. I then manually uploaded the contact list to which the flow goes. I then made the first email in the flow live, backpopulated it and off it went. There was a time delay set for three days.  I just added a second email to the flow yesterday, made it live and went to backpopulate it but it won't send out despite being live. That email seems to be scheduled but I don't recall scheduling it! Very frustrating as its time sensitive. Can anyone help with this? How do I cancel the scheduling for that particular email in the flow and just send it right away?Many thanks, Kylie

2
K
Contributor I
2 years ago
A
Contributor I
Add draft e-mail to new flowContributor I
asked in Campaigns and Flows
How to add draft e-mail to new flow

Friends,How do I add an already created draft e-mail (located in Campaigns) when I created a new flow? I only see the possibility to create it from scratch, meaning I would need to re-create the e-mail again …Would appreciate your help!Jenny

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A
Contributor I
8 months ago
T
Contributor I
TomTContributor I
asked in Campaigns and Flows
Conditional split: shipping rate 0 or more (Woocommerce integration)

Hi!I’d like to create a conditional split where I evaluate whether the shipping rate was 0 or more. Have I understood correctly that by default woocommerce doesn’t send the shipping price to Klaviyo? If yes, then has anybody been able to send that data to Klaviyo successfully? Thanks!Tom

2
T
Contributor I
3 years ago
J
Contributor I
juan.cortazarContributor I
asked in Campaigns and Flows
From email not changing in campaigns

Hi,My domain contains the word CBD so this make emails go to spam.To avoid this I change the “from email” from this: hola@upanidecbd.com to this noreply@upani.es but adding the other email to reply as hola@upanidecbd.com because I understood that is hidden.I changed the email in the campaign setup but after sending it when I receive the email, the from email is the one that should be hidden hola@upanidecbd.com so emails go to spam.

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cassy.lee
3 years ago
Y
Contributor I
yourmindfulmama_Contributor I
asked in Campaigns and Flows
Accidently pushed A/B test on flow email!

I accidently pressed A/B test on a flow email that I want to send out soon.I don’t want to do this!!! How can I go back to the original email and sent a normal email without all the testing stuff??? 

1
T
Problem Solver I
1 year ago
M
Contributor III
Ming_LAContributor III
asked in Campaigns and Flows
Order Placed if item is out of stock

Hey Klaviyo folks!Is there a way to create a flow that sends an email to a customer if the ordered item is out of stock?The trigger is placed order, and I’m hoping to add a condition that says something along the lines of...if the item ordered quantity is <=0, send an email.I couldn’t find it.Thanks!

5
M
Contributor III
2 years ago
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