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10851 Topics
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Contributor I
buildwithriseContributor I
asked in Email Templates and Coupons
Wrong Product Variant Image On Order Confirmation

   We are using Shopify. When order confirmation emails are sent the feature image is being shown and not the variant image (when those cases arise). What is the proper placeholder code to display the variant image? The current is line.product.featured_image | product_img_url: 'medium'. Thanks in advance!

6419
A
Contributor I
8 months ago
worcestershiresauce
Active Contributor I
worcestershiresauceActive Contributor I
asked in Campaigns and Flows
Is there a way to automatically suppress Sunset recipients who didn't engage?

I set up a flow to remove thousands of unengaged profiles so my client wouldn’t have to include them in billing.But chose the wrong rule at the end of the flow, so it hasn’t actually suppressed them...It was the closest option to “suppress” I could find, and of course I presumed that Klaviyo, the leading ESP, wouldn’t encourage me to do a Sunset flow to clean my list without mentioning that for the “automation” to work, there would be parts of it that were NOT automated and must be done manually.Went to ask the community how to make it automatically suppress and only then learned from 2 posts  that such an option doesn’t exist.Let me check the date… yep, it’s 2024.Have I missed something??? Is there truly no automation that unsubscribes contacts without my participation??And is there a way I can find the contacts who’ve already passed through so I can turn them into a list and suppress them?Posts I reference:Apologies if this post reads as frustrated and cynical. But I am incredulous,

4276
bluesnapper
Partner
8 months ago
L
Active Contributor I
LM0721Active Contributor I
asked in Campaigns and Flows
Adding Past Profiles - after adding an email to an existing flow

Hello!We currently have a Post Purchase ”Care Guiide” flow for one of our best selling collections, and this has been running for over a year and a half. There’s currently one email in the flow (and it goes out 50 days post fulfillment - with the trigger being “has placed order in ** collection”)We’d like to add a second email to this flow in the next few weeks, but would like to have this go out 180 days post fulfillment. Now my question is, i see that you can select the action “add past profiles”. Can someone confirm with me that if i select add past profiles, people who already received email 1 of this flow, would then go back into the flow and receive email 2 (180 days), once they’ve hit that timing period. Say they purchased this sofa 100 days ago, they received email 1 and now they only need to wait 80 more days to receive that second email?Thanks in advance!

1813
L
Active Contributor I
8 months ago
T
Contributor IV
topgummyContributor IV
asked in Email Templates and Coupons
Dynamic coupon link straight to checkout?

Hi, is there a simple way to create a link that will add a dynamic coupon code to the checkout, add a certain product to cart and take the customer to checkout page? Basically when a customer clicks on the coupon code, I want it to take them to the checkout page with the discount applied and also the product added to the cart. Is this possible? It is for a post purchase flow email that is sent to the customer immediately after purchase essentially like an upsell email. Thanks

2771
retention
Partner - Platinum
8 months ago
C
Contributor I
C3654EF3Contributor I
asked in Email Templates and Coupons
How can I bypass Klaviyo's "disallowed attribute" error?

Currently, I have a code-based email template setup with the following snippet of code in it:<form action=”...”>...</form>However, it seems that Klaviyo blocks the <form> element from having the action attribute:It will strip this out when I attempt to hit save.However, action is a valid attribute on this element. Many popular email clients, including Apple Mail, support functional forms, and my client is currently using forms to collect customer feedback data. I would like to be able to insert the action attribute and bypass Klaviyo’s built-in checks.How can I do this?

291
Taylor Tarpley
Community Manager
8 months ago
jordank
Contributor III
jordankContributor III
asked in Integrations and Reviews
GoDaddy and Klaviyo Integration

Hi there,I was wondering if you can do email marketing if a website domain is through GoDaddy? Can Klaviyo integrate GoDaddy? Or is there anything special I need to know? Thanks!

15402
M
Contributor I
8 months ago
L
Contributor I
lncusterContributor I
asked in Campaigns and Flows
Smart Send Time Scheduling

Smart sent time scheduling NEVER appears to work for me. I select the day and select to use the focused time to send.   But then after it is done scheduling, the day and time are COMPLETELY different. I specifically asked for the 13th. NOT the 12th. I already have an email going out on the 12th. I end up having to wait to schedule my email until the day I want it to send, which completely defeats the purpose of scheduling emails in advance.  Any idea why it does this??

5947
stephen.trumble
Community Manager
8 months ago
S
Contributor III
simonbContributor III
asked in Campaigns and Flows
Inserting Past Profiles into a dynamic Flow.

Issue.  We had our ad agency change the wording of one of our items in Shopify without informing us, resulting in a flow trigger not firing and 53 of our prospects not entering a sales flow.I am trying to figure out how to get these past profiles into that flow.I have created a segment with the 53 profiles in it. Then I cloned the flow and attempted to have that segment go into the top of the flow, but for the life of me, I can't find a way/ trigger to initiate that action.Any advice welcome

1815
stephen.trumble
Community Manager
8 months ago
ebusiness pros
Partner - Silver
ebusiness prosChampion & Partner
posted in Klaviyo AI
New AI Subject Line Analysis

Hey friends! I recently discovered this fun improvement to the AI subject line tool in Klaviyo. Did you know you can now look at the “analyze” tab and see your top performing subject lines from the last 90 days? This was implemented as part of product feedback that myself and the other Community Champions shared in December. Klaviyo’s product team really does listen to feedback, and they have a big exciting roadmap for improvements to come in 2024! Has anyone tried this AI feature lately?

1221
kaila.lawrence
Community Manager
8 months ago
Omar
Partner - Platinum
OmarChampion & Partner
posted in Klaviyo AI
Klaviyo Forms AI - Fast track your list growth

Klaviyo has recently introduced Klaviyo AI with many awesome features. One of the great features I've tested recently was the forms display optimization feature which allows you to cut down the time to test various variables in an automated way to find the best display timing. These are my first findings - so I'll try to update this topic as I've ran multiple of these tests.Why I like this feature:I'm was and still am very excited about this feature mainly because forms are the top of the funnel when it comes to email. It allows you to cut down precious thinking time and test various versions in an automated way. Important things to know:You need an account with at least 400K profiles since it will be running various a/b tests at the same time - statistics is what it is - you need enough traffic. It will only test various display options / variations in an automated testing way No need to think about anything, tests will run automatically and winners will be tested against baseline. Si

2103
J
Klaviyo Employee
8 months ago
D
Contributor I
DiviContributor I
asked in Lists, Segments, and Profiles
Batch update subsrcribe & preferences page across various lists

Hello, Our company has recently rebranded, so we are in the process of updating all of our flows, templates, etc and one aspect we need to update are our “subscribe & preference pages” (for instance found through the “unsubscribe” or “updated preference” footer in all our emails). Is there any way to apply all the changes made to various lists vs. doing it manually one by one? 

891
Spark Bridge Digital LLC
Partner - Gold
8 months ago
S
Contributor I
simpliPetsContributor I
asked in Lists, Segments, and Profiles
Best Practices for Single vs. Multiple Lists and Property-Based Segmentation in Klaviyo

Hi everyone,I’m venturing into email marketing as I prepare to launch my e-commerce business. Initially, I'll have a Coming Soon page with a sign-up form to "Get Notified & Enjoy an Exclusive Launch Discount!" This form includes a checkbox to subscribe to our newsletter for an extra discount.Post-launch, our main site will feature a footer newsletter sign-up offering a 15% discount, and we’ll use Klaviyo’s WooCommerce integration for newsletter opt-in at checkout.I’m planning to direct all sign-ups into a single list called 'Newsletter Subscribers' and use profile properties (e.g., NewsletterConsent, SignupSource, PreLaunchSignup) to distinguish between various subscriptions and manage email flows accordingly.I’ve received guidance to avoid creating multiple lists for different sign-ups (pre-launch, footer, checkout) and instead utilize properties for segmentation and targeted flows.Could you share your thoughts on this approach? Are there any pitfalls I should be aware of, or best

2562
S
Contributor I
8 months ago
A
Contributor I
AihamSContributor I
asked in Lists, Segments, and Profiles
Shopify tags

I have the following flow:  And it is working because this is how it looks in one of the customer profiles:  The problem is it not reflecting in tags in Shopify. I have read the guide about syncing and everything is setup correctly, the only thing when I select properites in custom properties, I don’t find “Shopify tags”. Is this even possible? 

1742
A
Contributor I
8 months ago
L
Contributor I
LolitaFContributor I
asked in Email Templates and Coupons
Hide the variant "default title" for back in stock flow email

Hi there ! I am working on a back in stock flow and I a facing an issue with the email… I wanted the variant to show in the email (The Vase Blue is back in stock) so I had the variant snippet from the tutorial but, if the product has no variant, the “Default title” after the rpoduct name is showing. Would it be possible to add code with a condition so that the variant snippet shows only when the product has a variant and is hidden when it has no variant ?

401
annasophiefc
Partner - Platinum
8 months ago
jocelyn8
Partner - Gold
jocelyn8Partner - Gold
asked in Accounts and Settings
Klaviyo new pricing model

Hi!I need some insight on how this new “requirement” works for old clients, do they need to change their plans to match the number of active profiles they have even though they don’t email all active subscribers?Or can they simply continue with the plan they have which in some cases is a plan with lower active profiles,  (even though they have a slightly higher number of active profiles) but around the correct/realistic number of monthly sends?I’ve tried asking Klaviyo support but not much info was given

9601
Bobi N.
Partner - Platinum
8 months ago
RosieClem
Partner - Platinum
RosieClemPartner - Platinum
posted in Integrations and Reviews
Did you manage to translate the Klaviyo Review widget?

Hi! I know that we can’t manage more than one language within Klaviyo, but did some of you manage to translate the Klaviyo Reviews widgets via a Shopify translation app like Langify or Translate & Adapt? My client can’t translate it with his app named ETranslate, and I wonder if it’s just an issue with this app or if every translation app isn’t able to translate the widget. Thank you so much!

651
Brian Turcotte
8 months ago
V
Contributor I
valuesbasedlifeContributor I
asked in Campaigns and Flows
Sent campaign, zero delivery rate

Hi all, I’m completely stumped so I hope that you can help. On Friday I sent a campaign to a list and it says “sent” but nobody received it. Not like emails were skipped, like none. Zero.This morning I cloned the email and sent it, exactly as I did, and it was delivered. Yikes!What could have happened? Is this my fault? Or Klaviyo? How do I make sure this never happens again?Photo attached of the first email that had zero sends and the second that sent correctly. I didn’t do anything differently on my end that I’m aware of. Thanks for your input, Gillian  

571
bluesnapper
Partner
8 months ago
C
Problem Solver I
caitlinlmhProblem Solver I
asked in Analytics and Deliverability
HELP! DNS Record for Google Domains

I’m having an issue with Google Domains while making the DNS change updates, but want to make sure this isn’t something that can be changed in Klaviyo or if there’s a workaround!Simple issue: Google Domains doesn’t accept multiple identical host names, which is what Klaviyo has in their updates. It keeps giving an error under the 2nd, 3rd and 4th record that the “host name is already in use”.Does this mean that I’ll have to go with static, instead of dynamic? Or is there a workaround for this? I’ve looked at the help articles, nothing talks about the host names needing to be different. For some reason it won’t let me attach the screenshots.

12508
C
Problem Solver I
8 months ago
warmables_immersed
Contributor I
warmables_immersedContributor I
asked in Lists, Segments, and Profiles
unengaged segment

I am trying to create an unengaged segment.I was able to create the definitionWhen i get to my first condition I am not being offered ANY metrics. When I click the ...choose metrics drop down menu it reads: No Items Available. Does anybody have a solution for this?

894
kaila.lawrence
Community Manager
8 months ago
W
Contributor I
worthythreadsContributor I
asked in Accounts and Settings
My Sent From Isn't Working Properly

When I send an email it sometimes shows my company name as sent from (which is what I want) and sometimes it shows the beginning of the email address it’s sent from. On a computer and ipad it works properly, but on an iphone it doesn’t. It has drastically affected my open rate. Any idea what’s going on? We need help!

404
ebusiness pros
Partner - Silver
8 months ago
Travis
Active Contributor III
TravisActive Contributor III
posted in Klaviyo AI
Klaviyo AI

Anyone know where I can find the AI conversation?Klaviyo is releasing more AI tools each month to make thinking easier for the user, and hopefully it speeds up production time..I would love to know how many people find these new Klaviyo AI tools helpful for copywriting, design and segmentation, and whether you are client side or agency.Thanks.. Personally I think the copywriting is good for the subject lines and SMS, however our copywriters use other AI tools, not Klaviyo’s for copy.. but I would use it if I was a client-side email specialist.The forms optimization AI tool is the most useful AI tool I’ve seen.. looking forward to trialing it soon.For the segments AI, I find it doesn’t create the best segments currently, and I have to always tweak them + they take a bit of time to load, so it’s sometimes quicker to just create by hand.. I wonder if I’m alone on this, or people are actually having success with Klaviyo segments AI.?Still haven’t used the Klaviyo I email builder.. looks co

2041
ebusiness pros
Partner - Silver
8 months ago
N
Contributor I
notboredgamesContributor I
asked in Lists, Segments, and Profiles
Preference Pages & Multiple Email Lists

Hello everyone,I’m having trouble figuring out something regarding Preference Pages and using multiple lists. I’ll try to explain to see if some of you can help.First, I have a central email list (Email List) with all my subscribers so far. I now want to create different lists based on the content that each list will deliver, e.g., Newsletter, Crowdfunding Projects, and Our Comic. Each list has specific content; depending on what you want to receive, you could subscribe to one or more.Secondly, I want to create a Preference Page where people can update this information. You are automatically subscribed to all the lists, but I want to give subscribers the option to update their preferences.Lastly, I want subscribers to enter my main list (Email List) and then get duplicated on each list and updated (unsubscribed) from the lists they don’t like to be in.The questions that pop up to me are:Can I do this in Klaviyo? Do I need to use different Lists or Segments? If using lists, do people ne

3677
ebusiness pros
Partner - Silver
8 months ago
S
Partner
SlemmingPartner
asked in Analytics and Deliverability
Add To Cart Metric not working - Gempages

Hello everyone, I’m stuck on setting up the “Add to cart” metric and I’m starting to run out of ideas. I started out by trying the default script.I tried adding the code to a Custom Liquid Element in Gempages → Did not work. I tried adding the code to a Custom Liquid Element in Shopify → Did not work.After the first script did not work I gave the button an id, namely: “AddToCart” with the following script: <script type="text/javascript">var _learnq = _learnq || []; document.getElementById("AddToCart").addEventListener('click',function (){ _learnq.push(['track', 'Added to Cart', item]); });</script>Once again, I added the code to a Custom Liquid Element in Gempages and Shopify independently, which did not work. I tried opting for the third script, which is defined by class name. From this code I identified the Add To Cart button class to be: “gf_add-to-cart” I tried the following script on Gempages and Shopify independently as in previous trials.<script type="text/javas

5497
D
Contributor I
8 months ago
M
Contributor I
michaelchangContributor I
posted in Campaigns and Flows
Help with creating flow for short term rental

Hi there,I am trying to create a flow for my short-term rental guests that will only trigger on the date of check-out. So what I did so far is create a Custom Property named “Check-out date” and used it as a trigger in the flow. But it’s not triggering for some reason. (Please see attached image) Could you please tell me what am I doing wrong, PS. I want it to trigger on the day of check-out at 11 am EST. Thank you! 

402
M
Contributor I
8 months ago
L
Partner - Gold
LinePihlPartner - Gold
asked in Sign-up Forms
Forms with built-in conditional split logic

HiHopefully someone has experience of this, and can point me in the right direction. I’m are looking for a form tool with built-in conditional split logic. It needs to be integratable with Klaivyo. I want to create a form, where question 2 depends on the answer to question 1.Anyone who happens to know a form tool where this is possible?

773
bluesnapper
Partner
8 months ago
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