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10819 Topics
T
Contributor I
TSRCRContributor I
posted in Sign-up Forms
Product Request - Schedule Flows & Pop Ups

Can’t be the only one who’d benefit massively from this. Currently having to plan out a schedule for when to turn on/off each flow and pop up in accordance to our Black Friday strategy which means I’ll have to stay up until Midnight of those days to complete the action. I would love to see a feature where you can set a flow to be live only within a specific time period, and same with pop ups. This would help massively during sale events.

513
A
Contributor IV
11 months ago
J
Contributor I
JennyZContributor I
asked in Email Templates and Coupons
Mobile version shows same as PC version

Hello, I set two formats for mobile and pc version. When I preview the mobile version, it is very normal. But when I send  the test and open using my mobile, it shows pc version. Could you please tell me why this happens? Thanks (the first picture is when I preview while the second is the exact email I opened with mobile  

4264
N
Contributor II
11 months ago
A
Anonymous
asked in Sign-up Forms
Welcome Popup

We I go to my website the welcome popup is not showing, but I’ve checked everything and it should be.  Does it just recognize that it’s me!?

221
Kylie W
Partner - Silver
11 months ago
B
Contributor I
bbigdaContributor I
asked in Email Templates and Coupons
Setting Up A Forward To A Friend Link [or Button]

Rather new to Klaviyo and am trying to find a solution to adding a Forward to a Friend link or button at the bottom of our emails. Some platforms have widgets or block with this functionality built in, but Klaviyo does not appear to, and I have had no luck finding a solution to this in the Help Docs.  Any suggestions would be greatly appreciated. Thanks

754114
JamesT
Problem Solver I
11 months ago
L
Active Contributor I
LM0721Active Contributor I
asked in Lists, Segments, and Profiles
Main Newsletter List not decreasing after suppressing/list cleaning

Hi, Based on Klaviyo’s recommendation, i’ve been doing list cleaning about every 3-6 months.I’ve created a segment of unengaged profiles (ie. 180 days 0 clicks + 0 opens + is IN main newsletter list + can receive marketing emails).I then upload this list to suppress and upload the CSV under profiles>suppressed>I noticed that once i upload them here, my main newsletter list number still stays the same and doesn’t decrease.I’ve also created an “can receive marketing emails + is in newsletter list” segment, and it differs from the full number in our main newsletter list.So I wanted to confirm that these suppressed profiles are still sitting in my main newsletter list?

572
L
Active Contributor I
11 months ago
K
Contributor I
Kevin JordanContributor I
asked in Campaigns and Flows
Trigger Emails with Google Sheets

Is it possible to integrate Google Sheets to trigger an email flow? In google, you have the headings of Name, Emails, these would change from working week to working week throughout the year but want to continue to send the same email.?

3171
In the Inbox
Partner - Platinum
11 months ago
A
Contributor I
agbthgContributor I
asked in Campaigns and Flows
Checkout Abandonment Flow Sending to People who Completed Checkout

My abandoned checkout flow is sending to people who have checked out. How do I fix this? My company uses a custom WordPress website and Guesty to track our customers and interact with Klaviyo. We recently revamped our metrics; the revenue was not collecting for many of them, but that issue is now fixed. With that, we have had to update our flows, but there’s something we’re still missing.  NOTE: After reviewing further, it looks like our flow filters have not been working. Any idea why? Here are the API metrics we have now: Our New API MetricsHere is how the checkout abandonment flow is set up:Checkout Abandonment Flow, Trigger & Flow filters Here is an example of a guest experience where the flow started when it should NOT have: Guest ExperienceAny clue how to fix this? What are we missing?

1432
A
Contributor I
11 months ago
A
Contributor II
AuburnFuryContributor II
asked in Sign-up Forms
[Shopify] ADA accessibility issue with email signup form

Hi Klaviyo community,I have an email signup form on my site which has a loading delay that’s triggered after a user scrolls 30% of the page. I have recently been informed that this popup is not ADA compliant as it causes two accessibility issues. The first was that the popup didn’t take primary focus when it was displayed, and the second was that it wasn’t announced when it was displayed. My questions are - has anyone dealt with a similar issue and successfully troubleshot it? There aren’t advanced options in the WISIWYG tool to tinker with things like this. Could removing the delay solve the issue? Also, is this working as designed, or could there be a conflict with my Shopify theme that is keeping the focus on the page rather than shifting it to the popup form? Thanks in advance!

6333
B
Contributor I
11 months ago
H
Contributor I
HuesAndTonesContributor I
asked in Accounts and Settings
Unable to upgrade billing plan

I am trying to upgrade to a higher plan from the existing free plan. I added my billing information successfully and trying to pay. When I paid the bill, I received an email to confirm my payment. When I clicked the Confirm Payment button in the email, I get the following error, thus preventing me from upgrading.  Update: I got an additional message on the Klaviyo billing page as follows:This payment requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated with the invoice. For more details see: https://stripe.com/docs/billing/subscriptions/overview#requires-action However, this page describes updates to the payment at the back end, which is not in my control.

1412
H
Contributor I
11 months ago
S
Contributor I
sierraksamuelContributor I
asked in Accounts and Settings
Can I transfer my certifications and course completions to my personal Klaviyo account?

I completed course certifications while logged into my current employer’s account. Can I transfer the certificates and course completions to my personal account so I don’t lose access to this if I leave the company and get a new job?

511
Taylor Tarpley
Community Manager
11 months ago
R
Contributor I
risecoffeeboxContributor I
asked in Analytics and Deliverability
Our email send go to spam folders

Why do our emails go to spam? I’ve read the page on Klaviyo’s help page but none of it seems relevant to us. Would love some help!

682
inboxingmaestro
Partner
11 months ago
T
Contributor I
topsamContributor I
asked in Accounts and Settings
How can I change the student name in my Skilljar Certificate Validation Information?

I just completed the deliverabilty test but discovered that the student name on the Skilljar Certificate Validation Information contains my username in the student name field instead of my name. How do I change the student name field to reflect my names instead of my account username. Thanks

782
stephen.trumble
Community Manager
11 months ago
R
Problem Solver I
RetouchedDKProblem Solver I
posted in Campaigns and Flows
Regarding the Drag & Drop editor

HiI have run into an issue, i have en custom property called shipments, this property is containing an array with info for each package with track & trace information..The issue here is, how do i fetch the array data? have tried the following{% for package in person|lookup:"shipments" %}{{ package }} {% endfor %} but nothing is getting printed…The raw data looks like this {"Ordrexxxxx":[{"dropPoint":"Selected Droppoint","trackingCode":"000000000","trackingUrl":"https://gls-group.eu/DK/da/find-pakke?match=0000000000","shipper":"GLS Droppint","amount":1}]

1037
JessFosnough
Expert Problem Solver IV
11 months ago
C
Contributor I
Ciro SchmunckContributor I
asked in Email Templates and Coupons
Hello, How many days does it take to start sending emails? (I have it on the basic plan)

I recently created the account and I wanted to know more about when I start to see results from the emails sent, or how often the emails are sent.

752
stephen.trumble
Community Manager
11 months ago
M
Contributor I
MichaelHEGSContributor I
asked in Campaigns and Flows
Back In Stock Delay

I have everything setup for a Back In Stock flow. There is one setting preventing me from launching. It is the Back In Stock Dealy. Which waits for product to come back in stock before sending email. I do not see any settings for that, just a delay of days. It should look like this sample.  

1755
M
Contributor I
11 months ago
EmilyLeDuc
Partner
EmilyLeDucPartner
asked in Integrations and Reviews
Profiles Didn't Capture Subscription Status

When first setting up Shopify and Klaviyo, I didn’t sync my Shopify email subscribers to Klaviyo, so I have several profiles that are showing that they aren’t subscribed to email when in fact they did subscribe to email. How can I change their subscription status in Klaviyo and add them to an existing list?  A couple of other questions I have: Now that I’ve selected ‘sync my Shopify email subscribers to Klaviyo’ and selected a list, when a customer subscribes through checkout on Shopify, will they automatically be subscribed and added to the list I indicated in Klaviyo?  How do I integrate Shopify unsubscribes to Klaviyo? For example, if someone who is subscribed to email then later indicates at checkout that they don’t want to receive promotional emails, how would that unsubscribe pass to Klaviyo? Everything that I’ve read says that data doesn’t pass to Klaviyo. 

11295
Brian Turcotte
11 months ago
S
Contributor I
SandrineContributor I
asked in Integrations and Reviews
How can I integrate a Net Promoter Score to my newsletter?

I am looking for someone who can help me to integrate a Net Promoter Score into our e-mail newsletter. We send our newsletter via Klaviyo. Does anyone have experience with this and can help me  to integrate it?- Net Promoter Score should contain only one question: "How did you like today's newsletter?"- We need an addition that says that 0 is the worst and 10 is the best- An additional text field next to the scale would also be nice where our customers can write their opinion about the newsletter.I appreciate any advice and hope to find support. Kind regards, Sandrine 

12515
Brian Turcotte
11 months ago
B
Problem Solver I
BenProblem Solver I
asked in Analytics and Deliverability
Why does Google never show email conversions with Klaviyo?

Hi There,For November 2023, Klaviyo attributes $86k to flows and campaigns but GA attributes $0 to email.I’ve read some help articles which talk about clipped emails and tracking differences resulting discrepancies but this is much more than a discrepancy - right?All our campaigns and flows have utm tracking on and we couldn’t find a GA integration so assume we use utm parameters but no joy.Our experience with other platforms is that it all just works so are confused what the issue is.Any help much appreciated.Cheers, Ben 

2836
Akers Digital
Partner - Silver
11 months ago
E
Contributor I
ejensen1978Contributor I
asked in Integrations and Reviews
Abandoned cart email not requiring Ship-To address in Woocommece

Hi all-Right now I have a bit of an issue the abandoned cart flow is sending the email to the customer and they are able to order without a ship-to address which then bypasses the shipping fee. I am currently using Woocommerce and Flux Checkout. Thoughts on this?

121
Brian Turcotte
11 months ago
C
Contributor I
ch1ptuneContributor I
asked in Email Templates and Coupons
Problems with the /campaign-message-assign-template/ endpoint

Hi thereTrying to use the /campaign-message-assign-template/, but I keep getting this error:[400] 'template' is not an allowed relation on the campaign-messages resource.Here’s the body of my request:{ "data": { "type": "campaign-message", "relationships": { "template": { "data": { "type": "template", "id": "S4VwaY" } } }, "id": "01HDTMG65QMHMWRNQ9GQBF02DB" }}Any suggestions?

954
P
Contributor I
11 months ago
E
Problem Solver I
Edmar CruzProblem Solver I
asked in Integrations and Reviews
Getting error on API but able to create and subscribe the profile

Hi, Please see this error: I got an error response but the create and subscribe profiles push thru Klaviyo. {"errors":[{"id":"a70c6848-a840-4080-b1c3-f8f3c3af8cb2","status":400,"code":"parse_error","title":"Malformed request.","detail":"JSON parse error - unable to parse body","source":{"pointer":"/data/"}}]} Edmar

3672
P
Contributor I
11 months ago
B
Contributor I
bhumphr6Contributor I
asked in Campaigns and Flows
Flow questions

Once a person enters a flow can you remove them so they dont get any more  emails that come in that flow or are they going to get them anyway?  Thanks 

482
Akers Digital
Partner - Silver
11 months ago
P
Contributor I
Penny Packer91Contributor I
asked in Campaigns and Flows
Emails being sent both from Shopify and Klaviyo

So apparently you cannot turn off email notifications in Shopify with the basic plan, so Shopify is sending duplicate emails as I have set up emails with triggers on Klaviyo. I want to maintain my brand structured emails, so I only want to use Klaviyo.So I have figured a run around by using ‘smart sending’ so the emails are not being sent twice. And I have copy and pasted the HTML template from Klaviyo into the Shopify emails to maintain my branded emails. So my question is, if emails continue to send through Shopify, do all the trigger and conditional splits still operate through Klaviyo, and am I still able to view the analytics through Klaviyo if emails are being sent through the Shopify platform? 

2131
Akers Digital
Partner - Silver
11 months ago
Q
Contributor I
QuestionerContributor I
asked in Integrations and Reviews
Getting names from Unbounce forms into Klaviyo lists

Seeking a Klaviyo expert who also knows Unbounce to solve a problem for me.Names signing up on an Unbounce landing page are not getting into my Klaviyo lists. Klaviyo says the problem is with Unbounce. Unbounce says the problem is with Klaviyo.It’s frustrating because the names from a different Unbounce page ARE getting to Klaviyo.I want a trouble-shooter who can find and solve the problem for me and let me know what the problem is so it won’t happen again with the next page I create.(And it would be great to have an expert I can hire for any future problems that arise!!) 

372
Q
Contributor I
11 months ago
P
Contributor III
PkirbyContributor III
asked in Lists, Segments, and Profiles
Check if property is used in segment

I’m working on cleaning up my properties (about to send a big bulk delete request to the support team), and before I remove any properties, I want to make sure I’m not breaking any segements.Is there a way to check (beyond manually reviewing every segment) if a property is being used in segment logic?

391
Ashley I.
Partner - Platinum
11 months ago
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