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Hi all!I appreciate any responses to a question I have in relation to how segment tags and lists can be linked. My goals is to send emails based upon a set of preferences specified and collected in one subscription form. (equipmentsurpluslist.com/alert)I would like to automatically send listings of products within specified area of search once they are listed to the site. Can this be done using Klaviyo? Thanks in advance!Eric
Here is the scenario:Visitor comes to my site and looks around, and decides to leave.Exit intent popup shows and they fill it out to get a coupon emailed to them.They check their email and get the coupon.A period of time passes, say a month, and they come back to the site and look around and leaveThe exit intent popup shows again, this time prefilled since they’ve already filled it out.The problem is that they do not get a new email because they are already in the Exit Intent Coupon Flow. Is there a workaround to this? Other platforms allow you to trigger a flow based on things like tags, and you can add/remove tags within a flow so you can keep people getting the same TYPE of email over and over again, like a exit intent coupon...
Greetings,Seeking for assistance with Klaviyo’s workflow triggers. I created the trigger for the following workflows:1) Abandoned Cart: Trigger will be when someone started checkout with delay of 1 hour, it will send an email. How does Klaviyo tracks the customer’s info when they started a checkout? Do you link the checkout page to Klaviyo for it to detect?2) Re-engagement: Trigger will be when someone ordered product with delay of 30 days, it will send an email. Does Klaviyo tracks all successful purchases or do you link it on the thank you page as acknowledgement that product is ordered?3) Can you also link a specific action to a list such as checkout that Klaviyo can add automatically in the list? 4) Is there a way to add a custom field for all contacts? I plan to have a workflow that will trigger based on their “Wedding Anniversary” similar to the birthday trigger. Hoping for your assistance and feedback. Thanks.
Hi everyone!Hope somebody can help us with our issue.So we have a shopify store which was initially in German language (product names in shopify are in German) but lately we expanded to Netherlands as well.For the shopify frontend we are using a translation app.But here is the thing - when I’m sending abandoned cart email I use the item.product.title tag to show the product that the user wanted to buy, but because all the products are in german in shopify, it shows german product names even if we send emails to our NL customers. Because it pulls data from shopify.So my question is - is there a possibility to translate product names to a different language than it is in shopify and still use item.product.title tag.Hope I described the issue more or less clear.Thank you
Hi,J’arrive pas à intégrer klaviyo sur mon prestashop.J’ai un prestashop payant, 75 euros/mois.Quand je mets le URL du site et la clé de service.Ca me dit de vérifier si Klaviyo est installé.Il est installé sur mon prestashop, je le vois.Ca fait 3seamine que je paye mais j’arrive toujours pas à trouver de solution.Pouvez vous m’aider ?
Hello Community, I’d like to incentivize and reward my subscribers for referring friends, coworkers, followers or family. I would love to offer tiered rewards based on volume of successful subscriptions. My plan is to add a referral block at the bottom of my emails. Is there an integration or a built-in feature that would allow me to track subscriber referrals that result in a new subscriber and reward customers accordingly? Rewards would be digital downloads, coupons and merch. Thank you,
Hi there,i wonder why Klaviyo didn’t import any mailchimp campaign data although the conditions i’m aware of are all green.Mailchimp holds several finished campaigns within 90 days integration allows to sync campaign data Klaviyo integration itself is workingAny idea how i can make Klaviyo import campaigns from the past?Thanks in advance
Why is my account disabled and being reviewed? I sent a test email out yesterday to 2 emails and it worked fine then I go to send my first newsletter to 13 people and it disbales my account and says it is under review?Highly frustrating when this is the exact service the app says it supports. Can anyone give me some advice or help explain it?
Hello everyone,I'm stuck.When I send a test email to my Gmail email address, the images don't display.However, when I send a test email to my Outlook email address, there I can see the images.I don't know how to fix the problem, because if customers don't see the images, it's not great...If anyone has the solution please?Thanks in advance
Hi all - I am trying to remind a group of customers that we are in the local area on a particular day.The segment will be people within a 5 mile proximity to a postcode.How do I setup a Flow or a Repeating campaign so that I can email this segment every week on a Monday for example?ThanksPhilip.
If your Facebook integration isn’t working, or you are having trouble setting up your integration with Facebook, one of the posts below may help you troubleshoot. Having an issue with custom audiences? Try: Having an issue with lead ads? Try: Having a general integration or account issue? Try:
Hello everyone,I would like to know the code snippet that displays the total number of items in the cart.For example I would like to make a sentence "There are 3 items in your cart". I would like this number to be variable depending on the number of items in the cart.Thank you in advance for your help.
Hello everyone,I have created an email template and on it I would like to put the payment method and the last 4 digits of the credit card used by the customer, as well as the total amount paid.In fact I would like the exact same function as on the shopify email.I tried to include it in my personalized email but it doesn't work.Does anyone have any idea what code I should include?Thank you in advance for your help! (here is a picture of the sentence I would like to have)
Hello,We are sending an email asking our customers to book a meeting with us (using calendar); once the customer books the meeting calendly creates an event. “calendly.event_scheduled” is possible to send the event to klaviyo. Hence, we move the customer to the next step of the workflow?
Hey guys,I’m working on an e-commerce brand where they accept bank transfers, as well as integrated payments (credit card and PayPal).The issue is that when people bank transfer, they aren’t marked as having placed the order and they stay in the abandoned cart flow.I’m wondering if anyone has experience in excluding people like that from a flow? I thought I’d be able to exclude people based on URL criteria but can’t work that out.Thanks
I’ve been working all day to setup my new Klaviyo account. I’ve been working through the Shopify & Klaviyo Onboarding checklist. I’ve completed the steps for Shopify integration (verified the JS scripts for site and product tracking are in place). I’ve browsed my site with a profile and see metrics. I’ve created an embedded subscription form that’s pointed to my Newsletter list. However, when I test email signups, these subscribers are automatically added as consented profiles and I never first receive the email confirmation to opt-in. Further, these profiles are not added to the Newsletter list.I have configured a custom sending domain and validated emails can be sent by sending previews of some of the email templates.I’ve checked my Newsletter list settings and I have double opt-in turned on. Can someone please look at my account and help me resolve this?
Hi,I set up a trigger split where if a customer has a certain products (we call them titles) in their order, they should go into that branch of the flow. I was double checking to see if it was working and I noticed that in the Waiting tab, there is a mix of people in there who qualify and don’t quality for the trigger split.Does the “Waiting” tab in the trigger split refer to people who have not been categorized as Yes or No yet?Please see an example of what I saw below. Thanks!
Hey all, I’m looking to set up a bit more of a refined abandoned email cart flow for customers. In this I have a HTML that when I send it to myself (in gmail) looks fine. However, when I try preview it within Klaviyo it will extend indefinitely. This is how it looks in the preview window:And this is how it looks in gmail.Now, you might say, “who cares, it works when you send it” but this indefinite width also shows on another persons email app (Edision Mail), So I think it’s a problem more and more people may have and I’d like to avoid that to make it look perfect on (most) device types.
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