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7908 Topics

C
Contributor I
CharleneContributor I
asked in Lists, Segments, and Profiles

What should I pay attention to when I Import unsubscribes from the other server?

I have a list of subscribes not collected from our Shopify store, but we want to import the list and send emails to them. However, I’m worried about the bounce rate or will the account be restricted by European Privacy Policies or something like that and the emails cannot be sent?Thank you!

1
stephen.trumble
Community Manager
1 year ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Sign-up Forms

Why has my pop up stopped working?

Hi so I’ve been using a pop up for a while now and everything was fine. I decided to check it and noticed that it stopped showing from 9th march onwards. I went back though and figured out that that was the day that I installed klarna on site messaging on my website. Other than that, I cant see how anything else i did that day would have affected my pop up.  Do you think that it is klarna that is stopping my pop up? Is there a way around this?  Thanks 

1
A
Problem Solver I
1 year ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Campaigns and Flows

Product Name: Trademark Symbol Error

Hello Everyone!My client's product has a Trademark Symbol. Now I tried to send a preview mail, and the name of the product in the email looks like this: Do you have any solution for this? My client is using WooCommerce. Thank youNOTE: This is a Abandoned checkout email..

1
Dov
1 year ago
K
Contributor I
Koen0475Contributor I
asked in Campaigns and Flows

Product review Block in Campaign

Hello there,We are launching a new website soon, giving more attention to the product reviews. I want to ask our clients who purchased between October and February if they would like to leave a review. For this, I already created a segment and selected the customers.When I copy the Product Review Block from our Product Review Flow - It seems that it does not work and show the bought products by the customers.Is there any way to fix this? I would like to send them an e-mail containing the products they bought - so it’s easy for them to leave a review.Thanks in advance!

1
alex.hong
1 year ago
D
Contributor I
Dimitar PetkovContributor I
asked in Lists, Segments, and Profiles

New customers segment

Please show me how to set up a segment that contains all new customers for the last 24 hours.

1
alex.hong
1 year ago
N
Contributor I
nabilahContributor I
asked in Integrations and Reviews

Confusion between API integration and pre-built integration

Hi there,We’ve integrated our Shopify store with Klaviyo and have also set up website tracking. We’re planning to add the “Viewed Product” and “Added to Cart” events sometime soon. We plan to set up a Welcome Series flow, Abandoned Cart flow, Browse Abandonment flow, and Post-Purchase flow.  My question is that, is the pre-built integration between Shopify and Klaviyo enough to set up these flows or do we need additional integration via API?

1
DavidSandel
Partner - Silver
1 year ago
C
Contributor I
cedarspringrecreationContributor I
asked in Sign-up Forms

My Form isn't loading on Shopify (but pop up is fine)

I’m trying to embed some sign up forms on product pages on my shopify website but nothing is showing up when I add the code into the product page.  My global pop up form is working fine and the app settings are integrated etc. any ideas? thanks - Will https://cedarspringrecreation.com/

1
Dov
1 year ago
W
Contributor I
Wild MustardContributor I
asked in Accounts and Settings

How to edit my partner profile?

Hey there community, I’m managing multiple accounts as a Klaviyo Partner, but since I began my business has rebranded with a new trading name and email address.When I’m registering my managed accounts, the old details are coming through for confirmation and new clients are getting confused.I’ve searched high and low but I can’t seem to find a way to edit my business name and email/login credentials without losing access to everything and starting over? Can someone please guide me in the right direction as this looks and feels unprofessional to me and would love to rectify it!Thanks so muchLisa

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
AliceZContributor I
asked in Accounts and Settings

How integrate Klaviyo with Shopify Markets

Hello, i’m a new user of Klaviyo. I need to integrate Klaviyo with Shopify Markets, is it possible? Is the same way to integrate with Shopify? I can’t find a guide about it. Thank you. Alice

1
David To
Community Manager
1 year ago
N
Contributor I
nyoman360and5Contributor I
asked in Campaigns and Flows

Is that possible to pull the country value of a product tags from event variable?

Hello everyone,  I’m using Shopify for the e-commerce store and using Klaviyo to handle our emailing and sales.I’d like to displaying a country tag that come from Shopify product tag which in Klaviyo event variable we can call all the product tags by using this tag {{ event.extra.line_items.0.product.tags }} In my case, the result of {{ event.extra.line_items.0.product.tags }} iscountry:Japan, cuisine:Japanese, decant:RTD, decanttype:NIL, farming:Sustainability, food:Fish, food:Shellfish, format:720ml, glass:White Wine, intent:Drinker, region:Others, serve:6, style:Old, type:Sake, vintage:NV Is that possible to select only country value of product tags from event variable? Thank you in advance

1
Taylor Tarpley
Community Manager
1 year ago
O
Contributor I
OfirrahContributor I
asked in Email Templates and Coupons

Getting Catalog item by custom info

I know the default is using the id,but is there a way to use {% catalog item%}and look for it with a custom information that the item has ie. SKU?

1
alex.hong
1 year ago
M
Contributor I
MatheusRuizContributor I
asked in Campaigns and Flows

Dynamic product repurchase

Hi community, I want to create a flow that will dinamically invite customers to buy again a product they had previously bought after certain time delay. Giving you context, in my portfolio I have products that consumers should use regularly monthly , it’s a lot of SKUs. Example: Consumers bought product A123 after 30 days send them an email saying “Hey you must be running out of your products don’t be without it”.I understand how to create for one, two or even a category. But I have several products and I want to present in the content exactly the last product they bought.Check the attached image, where I have the product I want to be dinamic following consumer’s last order. Is that possible?  

1
alex.hong
1 year ago
H
Contributor I
HaleyStugaContributor I
asked in Campaigns and Flows

If-Else for Discounts

Hi there! I’m working on moving our order confirmation emails from Shopify to Klaviyo. I’d like to include discount $ amounts if the customer had a discounted order. But if they didn’t, I want to leave the line blank so they don’t feel bad about seeing Discount: $0.00 😊Is there a way to do an if-else statement that can tell if the discount field is greater than 0? Or another way to make this work?Thanks!

1
Dov
1 year ago
H
Contributor I
HelenLewisContributor I
asked in Campaigns and Flows

Can't Reach Support

I haven’t been able to get in touch with the Klaviyo Support Team for 2 days. Our email tracking is messed up. Does anyone have a number for them? 

1
David To
Community Manager
1 year ago
K
Contributor I
KowlinContributor I
asked in Campaigns and Flows

Can we add a dynamic block in email campaign?

Are dynamic table blocks only for email flows and not email campaigns? I am planning on sending an email campaign to a segment whose definition is: Checkout Started at least once between 0 and 360 days ago Placed Order zero times over all time Person is not suppressed for emailBut I can’t seem to have it worked. My assumption is that dynamic table blocks are only used for email flows. Can you enlighten me?Thanks! 

1
Dov
1 year ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Email Templates and Coupons

Dynamic content in Flow based on time of the day / day of the week

Hi I’d like to show in our Abandoned Basket email our Free Next Day delivery message but only if customer receive the email prior to our cut off (3pm). Is there a way to do this? ThanksLeo 

1
alex.hong
1 year ago
M
Contributor I
MayankShoreeContributor I
asked in Lists, Segments, and Profiles

Add Member in List Through APi

Hi,      When i Add member in list through rest api . In Profile List Page profile is showing by email id not by first name and last name but when same data import through csv manually, then on profile listing page its show with first name + last name. i wanna same when i add data through api.

1
retention
Partner - Platinum
1 year ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Analytics and Deliverability

Why I can't see "placed order" option in the dashboard?

Hey, so I’m working with this new client. And this client does live events and the booking happens through Eventbrite. Now, the problem is that I can’t see the "placed order" option in the dashboard. In fact, there is no other option other than "active on site". Why so?

1
alex.hong
1 year ago
A
Contributor I
almamedinaContributor I
asked in Sign-up Forms

How to add a comment box in unsubscribe page?

Hi, I’d like to add a “comment box” when people are unsubscribing so I know the reason they’re leaving. How can I do that in the unsubscribe page?  

1
David To
Community Manager
1 year ago
N
Contributor I
nick38429Contributor I
asked in Accounts and Settings

Won't bill

I am beyond frustrated. For days now I have been trying to process a new payment method, but Klaviyo won’t charge the card. My account is now suspended, and support is yielding zero response (chat and email after 2 days). Any help? 

1
alex.hong
1 year ago
T
Contributor I
TickledPinkContributor I
asked in Campaigns and Flows

Klavio Help Please!

First of all, I think it is not ok that Klaviyo only provides live support for paying customers…..I really need help,I am trying to set up a Welcome Flow with subscribing on my Shopify account.  When i press integrate--I don’t have the option to check “customers that agree….”How do I get this flow connected to my subscription page?Also, what is a preview list?  At the beginning of the flow, it says that email will go to anyone of the Preview List… thank you so much!  I am really having a hard time and have already spent a lot of time trying to set this up!Lisa

1
stephen.trumble
Community Manager
1 year ago
A
Contributor I
Adrian JoelContributor I
asked in Campaigns and Flows

Back in stock showing for all products in Custom Shopify Theme

I have a problem with my back in stock button showing on all my products, even those in stock - and I want this to only show on my out of stock products. I'm using a custom theme on shopify, so that's why the issue is on my site and klaviyo is not able to help me as I'm using a custom theme and not a basic shopify theme. Is this something that is possible to be done? 

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
ArciksContributor I
asked in Campaigns and Flows

Trigger: Archived order

Hello!Maybe anyone have a solution, that klaviyo would send an email AFTER order was ARCHIVED in shopify?  Thanks in advance!

1
retention
Partner - Platinum
1 year ago
N
Contributor I
Natalie PerksContributor I
asked in Campaigns and Flows

Invalid JSON code

Hi There I’m trying to embed a Klaviyo sign up form onto my shopify webiste This is the code needed.. "<div class=""klaviyo-form-YtaTma""></div>" however shopify is saying the JSON code is invalid - help pls :) ! 

1
Dov
1 year ago
H
Contributor I
homerunpetContributor I
asked in Campaigns and Flows

Default review email link is not working

Hello, I used the email template to set up an flow for review request. I sent myself a preview, and when i clicked the “review this item”, i was led to a 404 page.There is a code in “review this item”, and it is default and i didnt change it, so I am wondering i was led to the 404 becasue it is a test email or i didnt set up this place properly?And if it needs to be set up accordingly, how?

1
David To
Community Manager
1 year ago

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