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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,586 Topics
  • 4,580 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1586 Topics
H
Contributor I
hpatelContributor I
asked in Lists, Segments, and Profiles
Re-purchasing after 365 days

How can we do this? When they’ve purchased before, then they haven’t purchased in one year or more, then they returned to purchasing; so re-purchasing after more than 365 days

453
KatherineB
Partner - Platinum
6 months ago
A
Contributor II
applauseContributor II
asked in Lists, Segments, and Profiles
Can I receive notifications when people sign up for a form?

Can I receive notifications when people sign up for any form?If so, please let me know how to set it up.Thanks!

18677
JessFosnough
Expert Problem Solver IV
6 months ago
J
Contributor I
JJbarbieContributor I
asked in Lists, Segments, and Profiles
Date importing properly, yet merging date in the flow emails are reflecting one date earlier

I have a flow created that are triggered by a profiles wedding date. Every email has the date merged into it as well so the user see their wedding date in the emails.After I import users with weddings dates, their profiles show the correct date; however, the emails in the flow are showing a date one day earlier than the profile’s date in their account.What I’ve checked:SETTINGS: We are located in Ohio. My account settings reflect United States and Eastern Time Zone.When I import the CSV file, i double check that the wedding date column is formatted as SHORT DATE with time. When mapping fields during the import process, I confirm I’m importing  the data as DATE tinto the DATE profile field.When I contacted Klaviyo several times, they said to use 12:00:00 to my wedding date field. I have done that and Excel defaults to AM or PM and I can’t get rid of that.  I’ve tried both AM and PM and I’m getting the same incorrect date results.Per Klaviyo’s suggestion, each email has the merged field

962
J
Contributor I
6 months ago
Nico01
Partner - Silver
Nico01Partner - Silver
asked in Lists, Segments, and Profiles
Suspicious SPAM adresses signing up

Hello,Recently, I've been getting these computer-generated sign-ups like:XXXX+sdf8yf@gmail.com and their locations are like weird international places.Screenshot from a segment I built (with some deletions for privacy)My question is are they spammers or is this the new privacy feature that apple users. Or VPN features?I know that the + sign is a way of redirecting your emails within Gmail, not sure if it works in other systems.Because I have been getting a few and wither way it sucks for working out legit customers.PS: I know I can activate double opt-in to prevent spam. 

76717
kaila.lawrence
Community Manager
6 months ago
M
Contributor I
mdlewContributor I
asked in Lists, Segments, and Profiles
Multiple Tagging in one list?

I work for an agency and we do email campaigns for many clients. I want to create one main list and tag each csv file that I import into that list with a specific “company name” tag. Is that do-able? I don’t want several lists and I don’t need segments right now. 

2105
JessFosnough
Expert Problem Solver IV
6 months ago
Akselpd
Active Contributor I
AkselpdActive Contributor I
asked in Lists, Segments, and Profiles
Spam attacks: How can I block fake email addresses to subscribe?

Hey fam, my client has a case I am trying to solve in multiple ways but nothing seems to work so far. I am a little bit discouraged to be honest. That’s why I am reaching out to you awesome fellow Klaviyo experts! Have you ever faced spam attacks? Еxample: gf5@shiro3710.akira17.webvan.site In this case the situation is as follows:Shopify eCommerce - integrated with Klaviyo  Google reCaptcha is ON Double opt-in on all lists is ON Installed Blocky - Shopify plug-in blocking VPN users (recommended from the Klaviyo chat support friends) Filters in segments  List Clean Up - Suppress and Delete all subscribers that haven’t: Checkout Started zero times over all time Viewed Product zero times over all time Clicked Email zero times over all time Clicked Email zero times over all time Opened Email zero times over all time Person is not suppressed for email Received Email zero times over all time   That’s what has been done and for some reason even when I removed all sign up forms both foo

29154
kaila.lawrence
Community Manager
6 months ago
E
Contributor I
ecompaopaoContributor I
asked in Lists, Segments, and Profiles
newbie here-- can you AB test segments?

I feel like i know the answer to this but I just want to confirm. My client asked if we can AB test a segmentation strategy i had proposed on our flow campaigns but I’m pretty sure that’s not possible since most flows are triggered by an action. Additionally, I started wondering if you can even AB test segments for like campaigns? Again I don’t think you can because essentially people can fall within the same segment so they’d get an email twice. But I’d like to confirm. Because then I started thinking, how would I know which segment worked better for our campaigns, by just looking at the numbers?For context my client is sending email to his whole newsletter list so I suggested we created a new segment of engaged 120. 

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DavidV
Partner - Platinum
6 months ago
S
Contributor I
STARWAYTOHELENContributor I
asked in Lists, Segments, and Profiles
USUARIOS FALSOS

Todos los dias tengo usuarios falsos, y tengo que estar eliminandolos y es muy costoso y me alteras las metricas, son como bots, con unos mails muy raros, y del extranjero.Como elimino de forma facil todos estos usuarios falsos? Como hago para que no se me registren mas? Como solo vendo en españa, con permitir que solo se me registren españoles me valdria.  

581
kaila.lawrence
Community Manager
6 months ago
K
Contributor I
KarinContributor I
asked in Lists, Segments, and Profiles
How do I clear a suspicious tag on an email so it stops skipping

We have a very good customer who’s email has been flagged as suspicious email so has continued to be skipped since March. How do I clear the “suspicious email” tag on her profile?? She isn’t receiving anything from us including abandoned cart and thank you emails.

24117
kaila.lawrence
Community Manager
6 months ago
A
Contributor I
AlexiaContributor I
asked in Lists, Segments, and Profiles
People who subscribe to the sign up form do not go to the correct list of subscribers

Hi there, I created a sign-up form that is embedded on my website and I would like people who sign up via this sign-up form to go to a different list from my other subscribers. But, it doesn't work and I don't understand the problem. People who register via this form do not appear in any list but when I look at the form statistics I see that there were two people who entered their email address (but I can’t find them anywhere). Also, when I go to this specific list, and in the 'sign-up forms' tab, I see the right form so I don't understand why it is written that there is 0 subscriber in the list. I hope I was clear enough in my explanations. Could you help me understand the problem ? Thank you so much, Alexia 

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kaila.lawrence
Community Manager
6 months ago
I
Contributor I
innocencyContributor I
asked in Lists, Segments, and Profiles
Email List After Integration wix Issue

Hi, Pls treat this as urgent. I am working on my client klaviyo project now and this is not my first time of doing a project like this suceesfully. I have done integration of klaviyo to wix successfully and chose the klaviyo list I want my email to be saving during integration and integration was sucessful.Also, the double Opt-in setting have been removed and changed to single opt-in so that they will be subscribed directly. All the necessary setting have also been done without missing anyone on wix so the issue is not from wix platform. THE PROBLEM THAT NEEDS SOLUTION: The issue is that the email from the wix form are only adding to the profiles on klaviyo but not going into the klaviyo list connected to the form.When I clicked on those leads in profile, it says 'never subscribed"Pls I have less than 24hours to solve this for my client. SOLUTION THAT I WANT: All I want is just for the emails from that wix form to be entering the connected klaviyo list, that's all. I look forward to yo

532
I
Contributor I
6 months ago
E
Contributor I
E_KellContributor I
asked in Lists, Segments, and Profiles
Changinf Website providers from Shopify

Hello,  We have a client that is moving from a Shopify site to another company. They are wondering how they will be able to keep all of their customer data and information on each profile. Can you advise will a customer’s purchase history or data remain on Klaviyo even after there has been a website migration to another company? 

303
kaila.lawrence
Community Manager
6 months ago
L
Active Contributor I
lollygagActive Contributor I
asked in Lists, Segments, and Profiles
collecting anonymous visitor emails using ai app

HiWe have been contacted by a few companies offering to install a code snippet on our website that collect anonymous visitor emails.Does anybody familiar or tried this?they claim this is legit in the us (as long as you include unsubscribe) and spam rate are lownot sure about this

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kaila.lawrence
Community Manager
6 months ago
S
Contributor I
swedish-klaviyouserContributor I
asked in Lists, Segments, and Profiles
Customers location messed up?

We suddenly see Klaviyo totally messing up our customers profiles locations. Even if they where located in a certain country (based on their first order from us) Klaviyo changed the country in their profile based on their zip code. The zip code is also present in other countries so it seems like Klaviyo just by random changed the country for A LOT of our customers profiles. This means we cant segment on country any more since the data is not accurate.We are awaiting response from support but need this solved ASAP: Anyone had similar issues in the past and know how to solve it?

9507
A
Contributor I
6 months ago
G
Active Contributor IV
GV123
asked in Lists, Segments, and Profiles
How to organize a messy database?

My clients has a large, unorganized database of nearly 900k profiles, 650k of which are active email profiles. There is no real master list in effect here. Profiles entering the database from varying avenues are added to different lists. I have never organized a database of this size before.  I’m wondering do the same principles of a regular store apply here. Having one master list with everyone on it and various other lists and segments for different sign-up sources etc? For example the client has many brick and mortar locations and capture customers email manually from the store and upload them to klaviyo. Should all of these emails be added to the master list and be automatically added to other lists via a tagging system. How would that work? Also if anyone could outline a process whereby I could begin to wrap my head around the database and get a system in place to clean it up, that would be amazing. Thank you! 

763
G
Active Contributor IV
6 months ago
S
Contributor I
sarahfroggatt78Contributor I
asked in Lists, Segments, and Profiles
Report that shows the number of emails before someone converts

I’d like to run a report which show me the number of times I have to email a new subscriber in order for them to make a first purchase?Is this possble in customer reports?Any help is very much appreciated!ThanksSarah

1953
C
Contributor I
6 months ago
G
Contributor I
gokellylewisContributor I
asked in Lists, Segments, and Profiles
How to allow opt out of campaign but not fully unsubscribe

Hi there, I am having a big launch that will come with many emails. Is there a way in Klayvio for my subscribers to hit “snooze this launch” and be put on a list to opt out and not receive our launch emails - but still stay on our list? Thanks! 

2812
In the Inbox
Partner - Platinum
6 months ago
A
Contributor II
Andrea at StormyContributor II
asked in Lists, Segments, and Profiles
How do you unsubscribe a customer?

I get people on our email list that either can’t or don’t know how to unsubscribe from our mailing list and they ask for our help.I can’t seem to find a place on an individuals profile where to unsubscribe them from getting any email from us. MailChimp had an easy box to select to unsubscribe - does Klaviyo have something similar? If not, what do I need to do in order to unsubscribe them?Thanks!

13023
A
Contributor I
6 months ago
G
Active Contributor IV
GV123
asked in Lists, Segments, and Profiles
Importing in-store collection data to Klaviyo

My client is beginning to implement in store email collection for customers. They’d like to use the data to send them flows to nurture the relationship with the customer. For context the brands sells wollen jumpers, mainly to American tourists visiting Europe. When the customer makes a purchase they choose from three exclusive options. They will only be in one of these three pathsShip the items home from the store for free. So they don’t have carry abound bulky jumpers for the rest of their travels. Their details are received from a third party and uploaded via a csv to klaviyo every couple of months Get a tax back option when the go through customes. Details are collected immediately in-store via iPad sign up Get a voucher for other store locations while on their travels - there are many store locations in the tourist areas of the country. Details are collected immediately in-store via iPad sign upWhat is the best way to align the data collected in-store so that the flows can easily b

432
G
Active Contributor IV
6 months ago
V
Contributor I
VELOVATEContributor I
asked in Lists, Segments, and Profiles
Can i send newsletters to customers (with no opt in)

Hi, im fom Germany and i have 2 questionse.g. i have many customers and collect the mails after the purchase. most of them have no opt in. its legal to send them newsletter from the legal side?and can i send them newsletter without getting problems with klayvio? i heared klavyio gonna strike if you send newsletter to customers without opt in.i read some german legal sides some said its legal it the person has min. one order. and some said u need an double opt inhttps://eep-bloggt.de/newsletter-versand-an-bestandskunden-ist-das-moeglich/ can someone help me?

3281
bluesnapper
Partner
6 months ago
A
Contributor I
AnumContributor I
asked in Lists, Segments, and Profiles
HELP with email sending

I have an email profile of about 100 IDs but lists and segments only show half of them, Even when i am scheduling campaigns only half of the emails get sent. No they are not suppressed IDs and even when someone has subscribed specifically they don’t receive emails from campaigns

351
bluesnapper
Partner
6 months ago
Nanette
Active Contributor I
NanetteActive Contributor I
asked in Lists, Segments, and Profiles
Email suppressed but not unsubscribed

Hi! I’ve noticed new profiles who have subscribed are showing their emails as suppressed. I cannot find any activity that indicates that they unsubscribed (and their email didn’t bounce), so why are they suppressed?  Below is an example of the suppression and the profile activity: How does a user suppress the email without unsubscribing? Could there be anything I’ve structured in my signup forms or emails that would be causing this?

1743
Nanette
Active Contributor I
6 months ago
U
Active Contributor I
Uncarved BlockActive Contributor I
asked in Lists, Segments, and Profiles
Maropost (neto) Site - when newsletter checkbox at checkout selected send info to Klaviyo list?

I have a maropost/neto site that has a checkbox for newsletter sign-up on checkout page.  Currently when the box is checked it accomplishes very little:  Adds “Newsletter Subscriber” to customer details.  Is it possible to have this checkbox connect to klaviyo and send info and add them to list, etc?I have zero experience with integration and API etc.

625
kaila.lawrence
Community Manager
6 months ago
M
Contributor I
Marion.LauContributor I
asked in Lists, Segments, and Profiles
Internal Notification as active onsite - Window time

Hi everyone !  I hope you are well !  I have a question about the internal notifications in the BO Shopify triggered by the trackers Active on site and Viewed product.  I would like to know the default time window when the action active on site is tracked in Klaviyo it seems to be about 1 h right now. For instance, I renew my session between 2:59 pm and 4:13pm yesterday and any notifications was triggered in the BO klaviyo within this window time : Thanks for your precious help !!! Marion 

231
bluesnapper
Partner
6 months ago
S
Contributor I
SidHiscoxContributor I
asked in Lists, Segments, and Profiles
Weird gmail sign ups - looks like bots

Hi there, we’ve recently had a load of gmail email addresses sign up that are bots.  They never open an email, and the names don’t match the dubious email adddresses. Anyone know where these are coming from? Are they bots, and what benefit do the bots have signing up? S 

1292
Y
Contributor I
6 months ago
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