Skip to main content

Events
Help Center
Academy
Groups
Champions
My Account

Home
Meet the Champions
Got a Question?
Lists, Segments, and Profiles

Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

1,572 Topics
4,529 Replies

When you subscribe we will email you when there is a new topic in this category

Dov

solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...

0
6

Dov

solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...

0
3

Dov

solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...

0
3

1572 Topics

AnumContributor I

asked in Lists, Segments, and Profiles

HELP with email sending

I have an email profile of about 100 IDs but lists and segments only show half of them, Even when i am scheduling campaigns only half of the emails get sent. No they are not suppressed IDs and even when someone has subscribed specifically they don’t receive emails from campaigns

NanetteActive Contributor I

asked in Lists, Segments, and Profiles

Email suppressed but not unsubscribed

Hi! I’ve noticed new profiles who have subscribed are showing their emails as suppressed. I cannot find any activity that indicates that they unsubscribed (and their email didn’t bounce), so why are they suppressed? Below is an example of the suppression and the profile activity: How does a user suppress the email without unsubscribing? Could there be anything I’ve structured in my signup forms or emails that would be causing this?

Uncarved BlockActive Contributor I

asked in Lists, Segments, and Profiles

Maropost (neto) Site - when newsletter checkbox at checkout selected send info to Klaviyo list?

I have a maropost/neto site that has a checkbox for newsletter sign-up on checkout page. Currently when the box is checked it accomplishes very little: Adds “Newsletter Subscriber” to customer details. Is it possible to have this checkbox connect to klaviyo and send info and add them to list, etc?I have zero experience with integration and API etc.

Marion.LauContributor I

asked in Lists, Segments, and Profiles

Internal Notification as active onsite - Window time

Hi everyone ! I hope you are well ! I have a question about the internal notifications in the BO Shopify triggered by the trackers Active on site and Viewed product. I would like to know the default time window when the action active on site is tracked in Klaviyo it seems to be about 1 h right now. For instance, I renew my session between 2:59 pm and 4:13pm yesterday and any notifications was triggered in the BO klaviyo within this window time : Thanks for your precious help !!! Marion

SidHiscoxContributor I

asked in Lists, Segments, and Profiles

Weird gmail sign ups - looks like bots

Hi there, we’ve recently had a load of gmail email addresses sign up that are bots. They never open an email, and the names don’t match the dubious email adddresses. Anyone know where these are coming from? Are they bots, and what benefit do the bots have signing up? S

Meg FellowsContributor I

asked in Lists, Segments, and Profiles

Segmenting by Two Profiles Using the Same Email Address

Hi everyone, I was wondering if anyone could help me? In order to comply with external regulations, one of my clients need to ensure that each customer on their database has their own account on their website. They currently have a list of customers that have different names and the same email address because they’re a family member, friend etc., but I need to segment these people so that we can add them into a flow to send them the email to update their details or create a separate account. Does anyone know how I could segment these people? I’ve already tried things such as Person’s first name equals 2 but have had no luck so was hoping someone would know if there’s an answer? I want to be able to get around manually uploading a CSV as a list but don’t know whether it’s possible or not? Thanks!

becca.at.chefaloContributor II

asked in Lists, Segments, and Profiles

Where to view subs lost to double-opt-in process?

Hey there Klaviyo community, I’m trying to see how many users we’ve lost to our double-opt-in process through all time. We’re relatively new to Klaviyo. For context, I have set up one sign up form, as well as a “welcome” flow that sends to all new subscribers on the email list. Separately through each aspect, I can see that 31 people have completed the sign up form. However, Only 24 people have received the welcome email flow. Leading me to believe that we lost about 6 people through the double opt-in process. Is there a way to view a list of these “lost” profiles? Because they did not complete the double opt in, I assume they are in my list of profiles, but not on my “All Email Subscribers” List. However, when trying to create a segment, I’m failing to find the right properties to input for Klaviyo to spit out what I want to see. I would love to be able to set up a “follow up” email to these subs, so that I can try to win them back… since I have a feeling they are real people and not

TeriLeeContributor I

asked in Lists, Segments, and Profiles

Shopify new emails not synching with Klaviyo

Shopify email subscriptions are not synching with Klaviyo - Shopify has 90 sign-ups, but only 7 of these showing on Klaviyo. I've checked all of the settings. Any idea what else I can check?

armedandgorgeousProblem Solver I

asked in Lists, Segments, and Profiles

What to do with implied consent/ soft opt-in/ never subscribed user?

Hi, I was curious about best practices for using implied consent users, I have about 3000 emails that have never subscribed and was wondering what to do with them. I don’t send campaigns to them and they aren’t in any flow. I am UK based re GDPR. What do people do with never subscribeds? Should I make a flow that specifically gets them to subscribe, should I occasionally be sending campaigns, or should I just keep them in my account for abandonment emails only? Thanks

mayavalentinContributor I

asked in Lists, Segments, and Profiles

Managing the intermingling between various triggers, segments, lists, and flows.

Recently, I merged an old list to my Main List, forgetting that the trigger for my welcome flow is "added to Main List". This ended up sending a welcome flow to people who had already been receiving emails for months and I lost a few subscribers that way. I could change the trigger, but regardless this seems like the type of error that could happen again somewhere else. How do other Klaviyo users keep track of the various triggers, automation, and segments/lists to ensure nothing clashes unexpectedly or causes surprises like the one described above? What recommendations do you have or what solutions have you seen? I was thinking of creating some kind of map for myself to keep over my desk but I’m not sure if that’s working harder and not smarter. My company is pretty small and what I’ve built out on Klaviyo is likely very little compared to larger more established companies so I can’t imagine how much there is to keep track of once there are over a dozen flows and segments made.Thank y

Shower BoardsContributor I

asked in Lists, Segments, and Profiles

List total & profile total don't match

HiHopefully someone can help me. I don’t understand where my profile count is getting it’s total from. I have manually created two customer lists which have a total of 261 customers.I have a newsletter signup on our website which has 103 subscribers.There is also a new subscribers list with 3, and a preview list of 1.Total - 368 subscribers.But my Profile count has 1,051 active subscribers and no suppressed profiles.(I haven’t actually sent an email to anyone yet, that’s why there are no suppressed files).I can’t work out where this total is coming from. Is it duplicating some of the subscribers 2-3 times? Thanks in advanceAl

ChentecolindresContributor I

asked in Lists, Segments, and Profiles

Unsupress profiles in bulk

Is there a way to restore list/profiles to a previous state? I tried to suppress some profiles (while creating a sunset flow and believed were inactive )and it ended up taking a half part out of our main emailing list that we use. I want to start over so to speak so I can work through the logic of setting that sunset flow correctly and make sure I’m not excluding profiles that were opening my emails. Is it possible for Klaviyo to restore a previous version of a list for me?

Send-That-EmailContributor I

asked in Lists, Segments, and Profiles

Bulk unsubscribe profiles from a list?

I have 2 lists for each language. Sometimes, subs update their language preferences (via Custom Profile Property), but Klaviyo obviously won't automatically move them to the other list.Note, I don't want to "globally suppress them"; this would prevent profiles from receiving ANY emails… There's no way to do that for just one list?I tried creating 2 segments: one for each language (i.e. custom property) set to the list in the other language. I don't see a way to use that segment (or a CSV export) as a way to bulk unsubscribe profiles from either list.HELP! 😖

GitteOlrikContributor I

asked in Lists, Segments, and Profiles

Updating LIST property using update_property_link

I am trying to add a value to a custom property, which should be a LIST.Unfortunately, the list is overwritten by the value I entered in the link - instead of the value being appended to the list.I have googled and searched this forum, finding some older posts about this - and no solution. Hopefully something has happened during the 2-3 years since last post about it :) Is it in anyway possible to add a value to a property of type LIST when clicking a link in an email? I looked into the flow solution, using segments. But you can’t trigger a flow when a profile has been updated so … Any ideas?

UdayKContributor I

asked in Lists, Segments, and Profiles

Creating customer to a segment based on form

How to add customer to a segment based on a particular signup form submission.

SelenaKSContributor I

asked in Lists, Segments, and Profiles

I created a second list I want people to opt into and need help to make a URL opt-in (Not a pop-up).

I created a second list that I want people to opt into and need to make a URL opt-in (Not a pop-up). I cannot figure out how to get URL from this name and email capture form I just made. I want to post it on Facebook and make a QR code that builds a list for a brand new product line we are carrying. Can I email JUST these new subscribers? There may be overlap audience members on both lists. (Two entirely different product/interest/hobbies folks). Single Opt-in - I figured that part out.

NickersonaContributor I

asked in Lists, Segments, and Profiles

Shopify - Add Custom Property on checkout

TL; DR: Using the Shopify Integration, how can I add a custom property to a profile created as part of the checkout flow. This property is known by the website and doesn’t require user input. Context:I’m looking to use Klaviyo for review emails triggered after a product has been shipped. But I manage a multi-lingual store and want to make sure the user receives an email that corresponds to the locale they bought the product on. For context our site is a Shopify store built on Hydrogen and, to-date, I’ve disabled client side Klaviyo tracking. I don’t want to enable it if I can avoid it for performance reasons. I have a single Shopify store and Klaviyo instance for all of the regions the site is available in. My plan to localize these review emails is to add a custom property called `locale` onto the user profile as this closely aligns with how we show different content on the store itself. I’ve noticed that when a user purchases a product a profile is created, and it’s populated wit

Stephen McContributor I

asked in Lists, Segments, and Profiles

Spam email addersses being add to my audience

Hi, I’m hoping someone can help me resolve a worrying problem.Over the last few weeks we have been hit by spam activity which is adding a large number fake email addresses to our audience. It looks like they are using our Newsletter sign up facility as access. The format of the spam record’s name is always 0ykAAKrjU2 9Bygq83ijO. A 10 character ‘first name’ and a 10 character ‘last name’. Email domains are very varied with no clear pattern.I’ve managed to remove lots of the spam records but approx 200 are being added per day. How do I block them?

BemoContributor I

asked in Lists, Segments, and Profiles

Suppressed Profiles NOT Suppressed

I recently moved to Klaviyo, and brought across our emails from another tool. Seemed odd that all 12500 emails were active when brought over. Then we’ve been trying to suppress the 2200 from before that are unsubscribed.We tried with a CSV file imported - that didnt work. We tried by setting up a list called “unsubscribed from before” and clicking for these to be suppressed. That also hasn’t worked.We now have 12500 profiles when we should have about 10300. It seems something odd happening and contacted support but no solution yet.Any ideas why this happening?, And what can be done to fix it?Thx

IvanContributor I

asked in Lists, Segments, and Profiles

Different email confirmations for the same list

Hi there, I am new to Klaviyo and have a question about the email confirmation process. I have heard it is advised to have just one list for you email subscribers so I am using just one list.My strategy is to use 2 sign up forms for subscribing to my list.One form where I will let the customer subscribe in return for an E-Book on my website One form where I will let my customer subscribe in return for a 1-year warranty on my product they bought on AmazonMy question is, if it's possible to send these 2 different subscribers 2 different email confirmations, where they can confirm their email.One where I give them the E-Book in the confirmation One where I give them the warranty for their confirmationOtherwise, if that's not possible. How do I create different welcome flows to these 2 different subscribers, where one will receive their E-Book in their welcoming email, and the other one will receive their warranty on their product in their welcoming email?Thanks for helping out, and wishin

BartfishContributor I

asked in Lists, Segments, and Profiles

Bulk Upload Property Filters for a Segment

I have a list of around 300 custom properties we are using and I’d like to find a way to bulk upload them to a segment definition filter. Right now it seems like my only option is manually enter them as “OR” filters but this is very time consuming for so many properties. Surely there has to be an easier way to do this?

killerscriptContributor II

asked in Lists, Segments, and Profiles

Subscribe and get Free PDF products with the same Email address

Hi, I’m new here :)I need help with the app. I have an online store offering 5 free PDF products. I want a signup form on each product page so visitors can enter their email and get the PDF via email.The problem is, if a visitor subscribes once and gets a PDF, they can't get another PDF with the same email from a different product page.How can I set it up so visitors can use the same email to get different PDFs from different product pages?Thanks in advance :)

Uncarved BlockActive Contributor I

asked in Lists, Segments, and Profiles

Discount (Sign Up) Popup when Customer leaves Cart

I have tested this popup, and it works, but…….Issue is the list “confirmation email” needs to be different for this specific Sign Up Form. Two unique list email confirmation is not a thing from what I can tell.What I Want:Customer adds to their cart Views cart Navigates away from cart and this triggers the popup that says “want a discount right now?” email field. Where should I send coupon? button says “send me my coupon”. (list is double Opt in) Confirmation Email subject is “Here is your coupon”. Email has the coupon as promised and underneath is a an offer to Subscribe to the newsletter and reasons why etc. If you are interested, hit subscribe, if you are not, enjoy the coupon and delete this email etc. Button says subscribe. They buy with a discount. Popup converted! If they subscribe it is a bonus. It also means they did not subscribe for the discount and will not unsubscribe the very next email. If they do not click Subscribe button and delete the email, they are actua

chanContributor II

asked in Lists, Segments, and Profiles

Is there any need to keep active profiles?

My question is - are there any good reasons to keep active profiles that are not opted in for marketing?As the monthly plans are based on the number of active profiles you have, it seems silly to be paying for these if they can't really be emailed. We do send an abandon cart email however that is sent a few hours after their visit so after a few weeks, are these active profiles of any use if we won't be emailing them?Do you recommend keeping these for a certain amount of time?If deleting them is the way to go, is there a way to automate it so that it deletes non opted in active profiles after a certain period?

SwozzaContributor I

asked in Lists, Segments, and Profiles

Ask People if they want to continue getting our emails

Hello, We have a list of people who have not opened our emails for 90 days, I would like to email them asking if they want to continue getting our emails then click this button, and if they do not then remove them from our list. Is this possible? Thanks

1
...
7
8
9
10
11
12
13
...
63

Page 10 / 63

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in with Klaviyo

Log in to the Community

Use your Klaviyo credentials

Log in with Klaviyo

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us

Terms and Privacy |
© 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.