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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,524 Topics
  • 4,352 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1524 Topics
C
Contributor I
CardMancContributor I
asked in Lists, Segments, and Profiles
Export all contacts status (subscribed/unsubscribed)

Hi Community! This might be a very basic question, but I’m looking to export all our contacts within Klaviyo to a CSV.I need to export the contact name/email/ID and their email status ie. Subscribed / Unsubscribed or Never Added etc How can I do this? Thanks

4
E
Contributor I
10 months ago
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Contributor I
LavenderContributor I
asked in Lists, Segments, and Profiles
How to get added to a safe senders list?

Hi there,How can I ask my contacts to add me to their address books? I mean add hyperlink like this one?Thanks a lot.

4
J
Contributor I
3 years ago
M
Contributor I
MelissaLGContributor I
asked in Lists, Segments, and Profiles
Can you add a user to multiple lists at once?

If I am adding a new profile to my Klaviyo account and I want to make them a part of multiple lists, is there a way to do that all at once as opposed to doing Quick Add on each individual list? 

2
Taylor Tarpley
Community Manager
2 years ago
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Contributor I
DianaM.Contributor I
asked in Lists, Segments, and Profiles
How can I make sure waitlist subscribers receive an email even if they've unsubscribed from the newsletter?

Hi all! I’m trying to figure what the best approach is to ensure that folks who subscribe to a waitlist campaign are notified, even if they decide to unsubscribe from our newsletter. Is there some sort of workaround to ensure that consent remains for one list, but is revoked for the general newsletter?

1
Dov
3 years ago
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Contributor I
WarrenHillContributor I
asked in Lists, Segments, and Profiles
How Can I Find contacts who filled out a form?

Hi,I’m a total newbie, but I embedded a form on Shopify which has been submitted 86 times. But the contacts went into my main ‘subscribers’ list, instead of a new list I wanted them to go into. I’ve now fixed it so they’re going into the correct list, but is there a way I can find all the contacts that previously submitted through this particular form and move them from my main subscriber list into the correct list?Thanks!Paul

2
W
Contributor I
2 years ago
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Contributor I
GadgeTekkContributor I
asked in Lists, Segments, and Profiles
Email Confirmation Not Sending / Profiles Not Added to Newsletter List

I’ve been working all day to setup my new Klaviyo account. I’ve been working through the Shopify & Klaviyo Onboarding checklist. I’ve completed the steps for Shopify integration (verified the JS scripts for site and product tracking are in place). I’ve browsed my site with a profile and see metrics. I’ve created an embedded subscription form that’s pointed to my Newsletter list. However, when I test email signups, these subscribers are automatically added as consented profiles and I never first receive the email confirmation to opt-in. Further, these profiles are not added to the Newsletter list.I have configured a custom sending domain and validated emails can be sent by sending previews of some of the email templates.I’ve checked my Newsletter list settings and I have double opt-in turned on. Can someone please look at my account and help me resolve this?

2
cassy.lee
3 years ago
Lucia937
Active Contributor III
Lucia937Active Contributor III
asked in Lists, Segments, and Profiles
Best approach for multiple languages

Hi there!I’ve read through some posts from 2 years ago on how best set up your klaviyo flows when you serve customers of different languages. Like the user in this post:  said: -”Add Conditional Splits to Each Flows Based on Language Variable... would add complexity to the Flow with lots of branches to manage ….  at 5 languages, flows could have 10s of elements in a flow, just to maintain the similar logic for different languages... it honestly just sounds like a support nightmare…. “ I currently have 3 languages but am planning to add more (since my store is located in europe, there are many more languages spoken here) Therefore I was thinking of creating one list per language as one user suggested in this post: To me this sounds like the simplest solution to me. Since I am still at the beginning of building my email list, I would not have to worry about moving current subscribers from one list to another.But, in these posts there was also mentioned that Klaviyo is working on new feat

8
Lucia937
Active Contributor III
2 months ago
Jakub
Partner - Silver
JakubPartner - Silver
asked in Lists, Segments, and Profiles
Audience Breakdown functionality

Hi Community,I have a question regarding functionality of audience breakdown for campaigns. If I add segments based on customer engagement to check which segment perform the best in regards of CTR for example, the difference of clicks is very small.That makes me wonder if someone is in 180 days engaged segment and click on email afterwards this profile will be shown here under all 5 segments as it part of each of them. So if 30 days engaged has lower count of clicks that means this breakdown show profile based on their snapshot on the send out time right? Because if there were differently each click should be counted for the strictest segment so 30 days engaged.    

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Jakub
Partner - Silver
1 year ago
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Contributor I
meitalmtzContributor I
asked in Lists, Segments, and Profiles
How do I delete a custom property with the new API

This is the API:https://developers.klaviyo.com/en/reference/update_profileI want to delete a custom tag from a certain profile via API.Delete, not set to blank or null.(In the legacy API, I managed to use the “$unset” successfully.)

1
Brian Turcotte
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Lists, Segments, and Profiles
The Difference Between Opt-in and Opt-Out

what is difference between opt-out and opt-in

1
alex.hong
3 years ago
M
Contributor I
MTL25Contributor I
asked in Lists, Segments, and Profiles
link to get subscribers through social media

HI,I WANT TO SHARE A LINK FOR MY INSTAGRAM FOLLOWERS TO SUBSCRIBE DIRECTLY THROUGH OUR INSTAGRAM PAGE. HOW CAN I GET A LINK TO GET MORE SUBSCRIBERS THROUGH SOCIAL MEDIA?Every time i tried to get a link through ″list and segmentation″ it just messes with my actual subscribers form and there is no where i can get a preview or a link . 

3
S
9 months ago
G
Problem Solver I
gregrobsonProblem Solver I
asked in Lists, Segments, and Profiles
Linking list to checkboxes in email preferences page (or is there a better way?)

Hi,We’re setting up our Klaviyo (and it’s all going very well so far, I’m enjoying it! 😀)I’ve got a little question regarding self-segmentation. We would like our customers to choose what kinds of messaging they receive (news/offers/guides) and subject areas of interest (e.g. teaching/accountancy/healthcare). We don’t want to send them emails about irrelevant subjects.I’d like them to be able to manage that so instead of choosing to unsubscribe from all, they might just choose to receive emails on a narrower selection of topics.Initially I thought I could tie a list of options to a profile property. If someone choose “Childcare” and “Counselling” in this example the profile property Interests would contain the two list values “Childcare, Counselling”. However I don’t think that’s how Klaviyo’s model works? Is there something I’ve missed here? Or would I be right in thinking we need to use a custom page?https://help.klaviyo.com/hc/en-us/articles/115005077067-How-to-custom-code-consent-

3
Dov
1 year ago
C
Contributor II
curtisContributor II
asked in Lists, Segments, and Profiles
consent status for imported

I just imported all of my contacts from Big Commerce.  I see the profiles that were created but how do I get Klaviyo to add them to lists or segments so I can email them.  When I check their profiles I don’t see the little green mark that indicates their consent status as being ok.  But I see that they have been receiving emails thru Big C because they all opted in at some point

1
David To
Klaviyo Employee
2 years ago
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Contributor I
frodaContributor I
asked in Lists, Segments, and Profiles
creating a custom list from existing people in klaviyo

I’m new to Klaviyo, and I'm trying to create a custom list of select individuals already in klaviyo, as is described on the option for “list” in the image below.  When I select it, however, I don’t see any way to select any of contacts already in klaviyo.  It would save me the time of uploading their information again, and I don’t know if there are any risks of duplicates.  Hopefully something simple I missed, but I couldn’t find a way to do this in help articles.  I welcome any feedback.  

6
alex.hong
1 year ago
tabish
Contributor III
tabishContributor III
asked in Lists, Segments, and Profiles
Identifying Subscribers by Region

Here’s an interesting one. One of our clients had their multiple regional stores connected to the same Klaviyo account, vis-a-vis klaviyo.js snippet. Turns out, we’ve been collecting subs from Australia and Canada in addition to US subscribers. We’re trying to filter them and put them into the correct accounts, so we’ve created a segment of people where the country is either set to Canada, or phone number region is Canada. Is there any other way you would identify subs?

4
U
Active Contributor I
4 months ago
V
Contributor II
vaibhavrmore1Contributor II
asked in Lists, Segments, and Profiles
Can you use REST API's to get a profile that is not linked to a list?

Evident that there is a way to get profiles who are part of the list through REST APIs and in turn, you can get their personal info using profiles ids found in list members.Possibility is there that a profile can exist without being linked to a list.Was curious to check if there is a way to get all profiles or the profiles that are not part of the list through REST APIs?Please let me know if any solution or work around is available for it. 

5
cassy.lee
3 years ago
A
Contributor I
angie.maccContributor I
asked in Lists, Segments, and Profiles
Segment for Ordered Value Product on One Order, Not All

Hello! I am not even sure if this is possible, but I am looking for a way to make a segment for people who have ordered at least 2 times but less than 5, with one of those orders being at least $1k. Is that even possible? I see that the Ordered Product Value is an aggregate value, which would explain why the parameters I am putting in aren’t working. Is there a way to make sure at least one of the orders was over 1k? Thanks so much! 

3
bluesnapper
Partner
1 year ago
K
Contributor I
KelUKContributor I
asked in Lists, Segments, and Profiles
Trouble importing a list and understanding profiles in my account

Hi, I am completely new here 😀 A marketing company we were paying for to do Klayvio have left me stranded with a messed up account. I don’t have a clue really what I am doing and because the set up stage has been done by someone else which seems a mess, it seems so confusing to me. I have watched videos, but none of them seem to show the issues I have. If I could start it from scratch I would, but we already have some contacts in there now.Question 1I logged in yesterday to have a look and try and upload a csv file from another marketing platform we have, with no joy. I have checked the date and everything of the file but it still fails. The list had the customer email, first name, last name and date consented only, so I am not sure what I am doing wrong.Question 2When I logged in is showing me we have 2540 counts under profiles, not in any list, however, today the profile count is the same but I cannot view any emails now. Has anyone else had this issue of them not showing? Question

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David To
Klaviyo Employee
1 year ago
J
Contributor III
JhallContributor III
asked in Lists, Segments, and Profiles
2 email addresses in one profile

There are often two customers related to our business, the adult child and their parent.  The adult child may be the one that makes the purchase and has the product shipped to their parent. That means the name and email address in the profile is for the adult child but their parent is the end user and who our informational email messages are geared toward.  Is it possible to have more than one email address and name under one profile so they both receive the emails? If not, when we do get an email address for the end user, which is rare, do we need to manually set up a new profile for them and create a work around to trigger the email flow for them?

6
alex.hong
2 years ago
E
Contributor I
edilpickleContributor I
posted in Lists, Segments, and Profiles
Is there a way to change default link for Manage Preferences tag?

Hi there,Is there a way to change the Manage Preferences default link or do I just create a text with link and just make it universal? Thanks!Edil

1
David To
Klaviyo Employee
1 year ago
R
Contributor I
RecoContributor I
asked in Lists, Segments, and Profiles
Recharge and Klaviyo integration

Hi, where would i report issues with the recharge/klaviyo integration? It’s incorrectly reporting that 95% of my current product subscribers have 0 active subscriptions in the custom property ‘rc_active_subscription_count’

2
R
Contributor I
3 years ago
V
Contributor I
VoldeyeContributor I
asked in Lists, Segments, and Profiles
How can I get first purchase date?

How can i get first purchase date? any flow please help me? I saw there is post already that but someone is saying it is not working for them please give me correct flow

1
Omar
Partner - Platinum
2 years ago
C
CarlotaNew Member
asked in Lists, Segments, and Profiles
New Shopify newsletter subscribers not syncing on Newsletter list

Hi there, Hope you are well and safe. I have recently synced Shopify with Klaviyo by following the instructions found online. Within the integrations> Shopify section I have clicked the option “Subscribe contacts who opt-in via Shopify, such as during checkout or with a Shopify footer form. Please see below:With this option clicked, I would expect to have any new subscriber who signs-up through the Shopify footer form automatically added on my Newsletter list. However, it does not seem to be the case. I have tested with a testing account and the email address that I use to sign-up on Shopify goes straight on to the Profiles section in Klaviyo but it does not get automatically added on the Newsletter list. I have been reading on these forums and it seems that the most common reason why this happen is having double opt-in enabled. I can confirm this is not my case because I have selected single opt-in for testing purposes.I have also read that for those people who use a 3rd party Shop

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C
3 years ago
R
Contributor I
RoldhamM4Contributor I
asked in Lists, Segments, and Profiles
Need to create a tricky segment for one-time purchases who have 2 purchases...

Okay this is sort of a weird one but here we go.We currently have a segment that adds customers in who have placed one order over all time. These customers then get added to a flow where they get a series of emails.Currently, due to some shipping issues we’re dealing with, if the item is over a certain weight, we have to create a draft order with a 100% discount to generate a shipping label for it. I won’t get into the details because it’s hard to explain, but basically this customer now shows as having ordered twice as that is what shopify is telling Klaviyo.Basically, what I’d like to do is edit this segment so that it shows customers who have only ordered at most 2 products, where one of those orders is $0 OR customers who have ordered one product over all time where value of product is greater than $1.I’m having a hard time figuring out exactly how to do this, so figured I’d ask here. Thanks so much in advance!

4
R
Contributor I
3 years ago
G
Contributor III
gemmatoysContributor III
asked in Lists, Segments, and Profiles
Automate subscription status

I have customers completing a typeform form - in this form one of the questions is do you consent to signing up to our emails - how can I create a process whereby these customers have their subscription status updated to subscribe them? I am aware  at the moment I can still email these customers even though their subscription status is “never subscribed” And by manually adding them to a list - I can tick the box to change their subscription status - however I am looking for an automated process  Thanks

2
stephen.trumble
Community Manager
11 months ago

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