Learn about the profiles in your account as well as how to create lists and segments.
Is there a way to score or rank leads in Klaviyo?
Hi,I am trying to follow this guide to import past orders.Then I keep getting the error “The selected file is missing a timestamp column.” even though my csv file already has that column. I even tried to import this sample data and got the same error: What’s going on?
We’re a Shopify store that has two broad buyer types:Self User (of the product) Gift BuyerI want to segment each buyer type at the point of purchase with a view to adding them to relevant flows, campaigns etc.NB: I can’t segment buyers based on what products (eg gift v non gift) they buy as our products aren’t differeniated like that ie ‘Gift A’ can be bought by a self user or a gift buyer.My idea was to ask them to self select on post purchase.Is this the right approach? If so how would that work?Any other ideas?Thanks
Hi!I feel like we used to have all our customers with their individual timezones but maybe reimporting data in the past it got lost (?).Is there a way to reupload all their timezones based on country via an import? How would I go around that? Just send an ‘in recipients local time’ and it sent to Aus and US customers simultaneously.Thanks a lot!
Hi - I am using Shopify Flows in conjunction with Collabs, when a creator is approved in Collabs, I want to push an event to Klaviyo and have it tag them so that I can then create a segment in Klaviyo based on this. I want them all tagged with the same wording "Approved Creator" - anyone know how to do this? I went to the Customer Properties and did this: {"tags": "{{Approved_Creator}}"} but am getting "Approved_Creator" is invalid. Replace this variable. - any way to do it without a variable?
I have many recent subscribers with the source -50. They are added to my subscriber list, but they do not enter my welcome flow becuase they do not sign up through my newsletter sign up. I think that these are not valid subscribers. How do they sign up and what is the best way to purge them from my subscriber list?
I remember it used to be possible to view an email a profile had received from the profile page by clicking the 3 “dots” next to the ‘Received email’ event in the event overview. Why has the feature been removed?
I am going to Quick Add at the top of my Newsletter list, adding email address, and name and clicking Add Subscriber and nothing happens. What am I missing?
Hi,I’d like to analyse my previous campaigns and see what attributes/properties the profiles that converted (and also those that didn’t convert) have in common, so that I can create better segments for my future campaigns. I know I can do this manually, but does anyone know of any easier methods or third party tools to achieve this?Thanks in advance!
Hi there,I’ve not seen the below documented anywhere and am wondering if it’s possible to achieve (it feels logically like it should be).We’re working with a client on a particular metric driven flow; the client has multiple lists.For various reasons, we’d like to point the manage_preferences_link from this particular flow to a list-specific preference center rather than the overall generic one.There is a conditional split in the flow so we know 100% the user has to be on this particular list to receive the email with the preference center link (otherwise they receive a different email).But, I can’t figure out how then to link the user to the list-specific preference center rather than the generic default preference center.I’m thinking surely this must be possible - are there extra parameters I can add to the manage_preferences_link to pass the list name somehow to achieve this?Thanks in advance,Jon
Hi everyone,I do have a question about how you guys deal with implicit consent profiles. In my case, these are the people that give us their mail addresses but they do not click to opt in our email marketing. We still send flows for these people (abandoned check out, browse abandoned, viewed abandoned, etc.) but tend to not send any campaignsMy question is:Is it possible to send flows and campaigns to these people?
I have seen that “Every profile has a unique ID that you can find by navigating to the profile and looking at the URL. Look for the 26-character ID, as illustrated in the image below.”This is wrong. I have seen profiles ID such as “Yzgepw”. What’s the story?
