Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,141 Topics
- 3,145 Replies
Hi all! Very new to Klaviyo, trying to set up my first Welcome Sequence for my Newsletter.This is what I would like to happen… I need to understand if this is possible. In the second email of my sequence, I would like the reader to be able to self-segment via a poll “I’m interested in X” / “I’m interested in Y.” I would like Klaviyo to use this data to sort those email addresses who answered into segments “X” and “Y” Then, I’d like a follow-up email to be sent two days later to those who did not answer the poll giving them a second opportunity to self-segment.Am I dreaming? Or is this doable? Thank you!
Hello!I would like to improve our customer journey by providing the proper language when opting in based on the website they are on. Meaning if they are on the french and the opt in through our french pop up for example. How can I do this?Thanks a lot for your help and sorry if it’s a silly question :)Have a great day, LJ
We currently get time of purchase in UTC, but not the time zone of the shopper that makes a purchase. Are we able to get the time zone of the user that receives an email + time zone of the user when they make a purchase?
I’ve found it to be difficult to allow my subscribers to update their email frequency preferences, rather than opt out because its a heavy lift on our end rather than something that happens automatically from Klaviyo. I’d be nice for preferences to happen automatically rather than having to create segments and ‘exclude’ them from every campaign and flow created.An amazing feature would be automatic email frequency preferences - essentially how its currently done with unsubscribes, when a profile chooses to unsubscribe from emails then Klaviyo automatically suppresses that profile - it would be great if theres an option to allow profiles to choose getting weekly, bi weekly, or monthly emails instead and Klaviyo would essentially 'suppress' them for that given time and then make them active again once that time period is up automatically.
What happens if an email is on a list you want to send a campaign to, and a list you don't want it to go to?
I have created a form to collect emails of people who want to opt out of certain, one-off promotions (like Mothers’ Day) thinking that I could then select the list that collects submissions when creating the campaign, using the ‘do not send’ section.But, I realise the submitted email addresses will still be on our main list(s) that we will be sending the campaign to. If an email address is on both a list/segment you are selecting to send to, and one you are selecting not to send to, does the campaign get sent to the email address in question, or not? Which overrides the other in this instance?
Hi! in 2022 I created separate email lists for ever pop up event I attended. I thought this was the best way to target them. Now, I have too many lists, and I want to lump them all into one big “2022” list so that when I send out an email I can click on one list. Has anyone done this? Or, does anyone have a better solution I could use moving forward in 2023 instead of making individual lists for each pop up?
Is there a way to build a segment for existing customer (who’s details you already have in Klaviyo) who have resubscribed themselves (using sign up pop up form for example)? We just want to keep track of brand new vs. resubscribed customers.Thanks! Alice
Hi, we’re trying to create a segment based on customers that seem to be part of a company. So their email address is likely to end in @companyname.co.uk. To do this we started a segment like this:Properties about someoneEmail doesn’t end with gmail.com Type textOrEmail doesn’t end with hotmail.com Type text(and so on...)This is working for most of them. I’ve asked it to remove the @gmail addresses and it seems to have worked. The problem is I’m putting certain ESP’s into this list yet they are still pulling those profiles into the segment. Example, I’ve put “doesn’t end with” @aol.co.uk (which I can see a customer has that address) - yet that customer is still showing up in the segment. The conditions are all identical and are definitely in the ‘OR’ properties (rather than ‘AND’).Can anyone help?
Hi there! Just wondering what the best practice is to track conversion that have been made after a week of seeing an ad. Our client has quite expensive products so sometimes it may take longer than the 7 days tracking that the pixel is offering. So thinking of a segment like this:'First visit is from source/medium = Google/ Paid' AND 'has made a purchase' (in the last 30 days) Is there a way to do this?Thanks so much!
Hi, I’m having a big Flow for all my subscribers, both my customers and non-customers. That flow explains the benefits of my products, branding, reviews etc.I also have multiple other segments, based on the quality of the customer, cross sells etc. I have made it like that so the flows did not got. retriggered, if they got into a new segment. (Maybe there is another way)My question is: How can i control the emails in the different flows, so they won’t get send on the same day? I hope that makes sense. Maybe there is a better way of structuring it. BestPhilip
I’m creating the subscribe page to new customers and I want to add a checkbox that allows people to receive, or not, email marketing.I find a lot of information about SMS Marketing (which is not the case) and when the “problem” is with a Shopify integration, but I’m using Woocommerce.So, if I create a checkbox with the profile property $consent and add the property email do the option does this work? It people don’t check the box they will have a cross in the $consent?Thank you.
I’m trying to clean some of our profiles out as we know there are so many dead profiles that have not bought something ever and haven’t opened an email either. But i can’t figure out the rules of the segment. What I’ve done so far (that doesn’t work)What someone has done (or not done)Has placed order zero times over all timeANDWhat someone has done (or not done)Has Opened Email zero times over all time Thing is, I don’t want to include possible new leads who have been added to Klaviyo recently but haven’t opened their email yet and haven’t bought anything. I want to exclude people who haven’t bought or opened in the last 4 months or so. Can this be done? If so, can someone help me with the rules?
I'm looking to setup email marketing for a client and was wondering if there was a way to get people who have made accounts and purchases in the past to opt-in to marketing. I know I need their consent first, but would it be acceptable to just email them and ask if they want to receive marketing emails with an opt-in button? Or ask them to “update their account preferences” by giving an option to check a box in their account to sign up for marketing emails?
We have an integration between our platform (MentionMe) and Klaviyo and we’ve recently been seeing more and more 403 errors when calling the Get Profile endpoint (https://developers.klaviyo.com/en/reference/get-profile). Think we saw this first ones on 15 March, and last night we saw about 150 of these for various Klaviyo clients.I had a look at our logs and the response we’re getting from the API is the one bellow:[image removed]These seems to usually happen during the night. For example, last night we had errors between 06/04/2022 02:14:02 - 06/04/2022 04:08:31I’ve checked the Klaviyo status page but there is no incident reported there. Has anyone else seen something similar?
I am interested on your thoughts as to how various strategies could be applied to retargeting our email list on adwords. We could for example consider acart abandoner segment or perhaps not considering that the email flow should to the trick there only retarget customers who added high value / margin adandoners? only those who have never bought winback segment etc etc i would appreciate hearing what has worked for you? Sean
One of the properties Klaviyo stores for a user profile is the first URL the user visited as “First Page.” What’s strange, however, is we cannot filter by this property or create segments that lookup this property. Anyone know why? Seems like a missing feature.
Hello, I contact you to ask if it is possible to create an independent pop up only for the checkout. The objective of this pop up would be to redirect the customer to an email sequence of abandoned cart by putting his email. He would be redirected to this pop up only - On desktop: if his mouse goes to the exit- On phone: after x seconds of inactivity.In one of the two cases, the objective would be to make a pop-up appear and that in this pop-up, there is a sequence of email of abandoned carts with the articles which it had in its basket. ThanksTom
Hi, Im trying to understand why some of the new profiles doesnt have MagentoStore property assigned, this traffic is comming from social media, they have view products and signed up for the newsletter from the popup form.We have several Magento store views in differetn languaged, abd BA flow has MagentoStore filter but these profiles are not directed to the BA flow.
Hi, Total newbie here and I’m sure this question is SO basic but I’m so confused despite following the trainings!I’ve synced Shopify to Klaviyo. I have been working on getting my list correct from my previous ESP (Seguno in Shopify). I only had 200-odd actual subscribers in my list and have tagged those that never opened anything to bring it down further to about 160.In Klaviyo I’ve noticed I’ve got over 900 profiles but 0 are suppressed. If I look in the Lists that have automatically been created by Klaviyo (ie, Engaged 30 days) there’s a handful of people.Do I still need to import my list into Klaviyo? Thanks in advance,
Hi!I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why? I tried to use as split configuration:Propreties about someone > country > equals > IndiaandPropreties about someone > country > is in > IndiaBut so far no luck, profiles from India still goes in the wrong branch.Thanks for any help!
Hi everyone! Hope everyone is doing well! Just wondering if anyone has any good examples for segments for your agency newsletter? So far we have got B2B customers and National vs International but wondering if someone could share their best practices? Thank you so much in advance!
Hi! I'm trying to figure out how I can make an export or a report for the unsubscribe reasons.I've already made a small survey when people opt-out. But I would like to have a list of reasons why people opt out. Does somebody know how to do this?
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