Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,037 Topics
  • 2,806 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1037 Topics

M
Contributor I
melissadcContributor I
asked in Lists, Segments, and Profiles

What email domains does Klaviyo block list?

Hi there! It seems that Klaviyo has a default block list to prevent spam traps from being added to a mailing list but I’m having trouble finding a list of what emails we should avoid during testing the Identify API. I’m building an integration between one of our other platforms and Klaviyo, and the payload that other platform sends has a user email along the lines of user+23432432@example.com. Tests sent from that platform do not make it into Klaviyo via the Identify API, presumably because the address is clearly “fake”. Is there a list of known email domains or structures that are filtered by Klaviyo? And is there any way to toggle this filter? It would be helpful to accept any email during development, especially if we have less control over what the test email looks like.Thanks in advance!

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alex.hong
7 months ago
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Contributor I
rdn_gtContributor I
posted in Lists, Segments, and Profiles

Show rendered email subject on profiles

When using dynamic and conditional content on email subjects, It would be great to have the rendered version shown in the profile activity panel.Right now it shows the original “code” with special characters, which is not only hard to read but also making it a guessing game to know what the profile has received as an email subject.

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David To
Community Manager
7 months ago
E
Problem Solver I
EamonnProblem Solver I
asked in Lists, Segments, and Profiles

WooCommerce - Placed Order, Ordered Product, Fulfilled Order not being sent to Klaviyo

Here is a screenshot of the information that I am missing from all my customer records. Can you help me to identify the issue causing this and how I can resolve it. Thanks 

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Brian Turcotte
Community Manager
7 months ago
A
Contributor I
aubreysutterContributor I
asked in Lists, Segments, and Profiles

Create segment of customers who have received emails by tag

Has anyone found a good way to create a segment of users who have received emails by tag?  For example, I am trying to find customers who have received a certain number of customer service notification emails in the last 14 days. We tag all of our CS notification emails with the tag “CS notifications.” There’s no “tag” property that I can filter the Received Email event by, and we send a lot of CS notifications each week, so it would be a huge pain to have to go in and add each email by campaign name one by one.  

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Brian Turcotte
Community Manager
7 months ago
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Contributor I
HTitworksContributor I
posted in Lists, Segments, and Profiles

Best Segmentation List to increase revenue growth

I wonder if anyone can help with the best Segmentation Strategy to use to increase revenue from Klaviyo, any advice tips, best flows or segments to create will be appreciated.Thank you

1
Dov
7 months ago
GVaughan
Contributor IV
GVaughanContributor IV
asked in Lists, Segments, and Profiles

How to accurately assign language tags to a large list (15k)

I have a potential client who has an apparel store based in Montreal, Canada. 80-90% of his audience are French-speaking and the rest speak English.He wants to accurately tag new and existing members of the list so that they receive communications in their native languageA website pop-up form with a check box is one optionOr surveying the list asking them what their preferences areBut people who enter the list via making a purchase/website footer forms do so without being tagged.How can we most accurately assign language tags to all of the profiles?Merci very much

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GVaughan
Contributor IV
7 months ago
C
Problem Solver I
CumfyProblem Solver I
asked in Lists, Segments, and Profiles

Removing a segment when creating a segment

Hey guys,Another question about segments here (: How do you remove certain users when creating a segment? For example, I created a segment that include 100 users who have been ACTIVE ON SITE. Now 30 of these users have also made a purchase and I want to exclude them from my segment. They already have there own segment called MADE PURCHASE but I dont know how to remove it,  is this possible? It seems im asking for something relatively easy but I can’t seem to find a way to do it. Thanks

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C
Problem Solver I
7 months ago
C
Problem Solver I
CumfyProblem Solver I
asked in Lists, Segments, and Profiles

creating a segment using started check out metric

Hey Guys,Im struggling to create a segment for users who have abandoned their cart. Ive attached a screenshot to make things simpler.Essentially, I was able to create the segment with the first 4 users using the conditions you see below. For some reason I cannot figure out why the 5th entry is not being added to the segment. When I save it it only saves the first 4 entries. The conditions are exactly the same as the others, this user has started checked out on her profile so im really not sure why its not adding it. Any help would be great, thanks. 

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C
Problem Solver I
7 months ago
M
mrhandsomeNew Member
asked in Lists, Segments, and Profiles

How to edit the body text of the subscription confirmation email?

Hello everyone,I want to edit the body text of the subscription confirmation email as I need a german version of the text.Confusingly, I cannot edit the body text. Its just not possible to click on the section that shows the text. Any ideas what can I do to change it?  

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S
Contributor I
7 months ago
C
Contributor IV
Chris_RContributor IV
asked in Lists, Segments, and Profiles

How to add padding below newsletter email logo and headline text?

Hello, I’m trying to setup my Newsletter email pages under the Subscribe & Preference Pages link. I’m noticing that the “You've Been Subscribed, Confirm Your Email, etc.” under the logo is RIGHT below the logo. I don’t see an option anywhere to add padding below the logo or above this headline text. How do I add some space between these two?Thank you, -Chris

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chloe.strange
Community Manager
7 months ago
Vivian_22
Klaviyo Employee
Vivian_22Klaviyo Employee
posted in Lists, Segments, and Profiles

Building your Cyber Weekend audiences recap: [APAC customers]

Let’s keep the conversation going from the [Interactive workshop] Build your Cyber Weekend audiences for our APAC customers! This is a collaborative space to post any related questions or comments about your Cyber Weekend segments.You can also view the session replay below 👇: During this session, we: built 4 essential segments to include in your Cyber Weekend sending strategy discussed how to apply any of your segmenting personas to SMS Key takeaways from the training:  Strategically send marketing communication to your 30-day engaged customers, VIPs, bargain hunters, and window shopping audiences around Cyber Weekend. Add the “Consent to receive SMS” condition to segments to identify your SMS personas. Additional resources: Getting started with segments How to create an engaged segment  Preparing for Black Friday/Cyber Monday (Academy course) Comment below any questions or let us know if you’ve had success sending to other audiences not covered in today’s training. ***Still h

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Vivian_22
Klaviyo Employee
7 months ago
C
Contributor II
CStav1Contributor II
asked in Lists, Segments, and Profiles

Issues With Accepts True Marketing Status

Hi, apologies if this is a silly question.I made a location based list with a lot of people on it. When I added the condition of “Accepts True Marketing” the list was reduced by 75%.We obviously want to work with the biggest list possible, but we’re concerned we’re now allowed to send emails to the entire list. Any help? Thanks for your time. 

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C
Contributor II
7 months ago
A
Contributor II
AnnaEContributor II
asked in Lists, Segments, and Profiles

Soft opt-in via check out

We collect potential subscribers to our newsletter via a ‘soft’ opt-in at check-out, ie, if they don’t check a particular box, they come through to Klaviyo and can be identified by their not being in either of our subscriber lists and having ‘subscribed is true’. I have created a segment to collect these, and can then create a corresponding list. How can I then ensure this list triggers a double opt-in sequence of emails? Many thanks.

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A
Contributor II
7 months ago
T
Contributor I
TomsonContributor I
asked in Lists, Segments, and Profiles

Remove Duplicate Emails

Hi, I have imported a few lists from Mailchimp and I also have many of these same emails auto imported from Shopify when I connected Klaviyo for Win Back Opportunities. Since Klaviyo charges based on Email counts, I am looking to remove any duplicates from all of my lists combined. There are probably 1,000 duplicates between my imported Mail Chimp list and Current Customers list. As one list was from coupon requests and many of those are now customers.Need to save $ where I can you know.

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D
Contributor IV
7 months ago
B
Contributor I
BMBeckyContributor I
asked in Lists, Segments, and Profiles

Is there a way for me to automatically remove globally suppressed profiles from a list?

I’m trying to remove globally suppressed profiles from a list automatically. I know how to do this manually and have done it recently, but I wanted to find out if there’s a way to do it through an automation or in any other way so that I don’t have to go in and do it myself. Thanks in advance!

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Taylor Tarpley
Community Manager
7 months ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Lists, Segments, and Profiles

[Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs)

Let’s keep the conversation going from the [Interactive workshop] Build your Cyber Weekend audiences for entrepreneurs! This is a collaborative space to post any related questions or comments about your Cyber Weekend segments.You can also view the session replay here: https://klaviyoacademy.wistia.com/medias/r7q1b0v48oDuring this session, we: built 4 essential segments to include in your Cyber Weekend sending strategy discussed how to apply any of your segmenting personas to SMS Key takeaways from the training:  Strategically send marketing communication to your 30-day engaged customers, VIPs, bargain hunters, and window shopping audiences around Cyber Weekend. Add the “Consent to receive SMS” condition to segments to identify your SMS personas. Additional resources: Getting started with segments How to create an engaged segment  Preparing for Black Friday/Cyber Monday (Academy course) Comment below any questions or let us know if you’ve had success sending to other audiences n

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A
Contributor II
7 months ago
I
Contributor I
I YContributor I
asked in Lists, Segments, and Profiles

I converted my Segment to a List, Can I Change it Back?

I converted the Segment to the List. How i can change it back?

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R
Contributor I
7 months ago
F
Contributor II
Funky2021Contributor II
asked in Lists, Segments, and Profiles

How are profiles moved between lists and segments?

Hi.I am just brushing up on my Klaviyo knowledge and while looking through my flows etc I wanted to ask.How is a profile moved between lists and segments, Or are they not?Example: If a new customer signs up to a list via my website, they are on the ‘New sign up list’. If they then take an action ‘Buy or not buy’ they will be moved to the segments ‘bought flow’ or ‘sunset’When moved to the new segment, are they then automatically taken off the original sign up list?Hope that makes sense ?

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F
Contributor II
7 months ago
W
Problem Solver I
wouterProblem Solver I
asked in Lists, Segments, and Profiles

Delete (shopify) order history from a profile

Hello, I have a few customer profiles in Klaviyo with some order details that I would like to be changed. These order details are mainly build up through testing the Shopify shop before we went live. Ideally I would like to delete the order details for a group of specific customers (test group) and keep their profiles.I tried to delete the customer in Shopify to see if this would affect the order history in Klaviyo, but it seems to have no effect.Probably my line of thinking is not how it should, so please advise what you’d do.What happens when I delete these profiles from Klaviyo and when they return as customers? What does this do with the historic order details?Many thanks,Wouter

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Taylor Tarpley
Community Manager
7 months ago
I
Contributor I
InnherpeaceContributor I
asked in Lists, Segments, and Profiles

Do I have to wait for a purchase for me to create a segment for an item?

Hi! I have shopify and Klaviyo connected and need assistance with segmentation. I am trying to send emails based on at least 2 categories or collections. Only 1 item from both collections appears when I select; placed order and then items. The only thought is the 1 item pops up because that is the only purchase i have had yet. I want to create a segment and automation for when people buy. Do I have to wait until at least 1 purchase is made or each item? 

1
alex.hong
7 months ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Lists, Segments, and Profiles

How do I see my total number of email unsubscribers?

Hey! I am trying to find the number of unsubscribers for the month of September. Do I create a list? Or is there an easier way to see this? Thank you!

2
V
Active Contributor II
7 months ago
daisy
Contributor I
daisyContributor I
asked in Lists, Segments, and Profiles

Why can't I create new lists?

I can't create new list.Could you help me fix it, please?

1
Taylor Tarpley
Community Manager
7 months ago
J
Contributor II
John ParkerContributor II
asked in Lists, Segments, and Profiles

How to clear a contact's bounce history

Hello,We recently had a customer reach out to let us know that they miss receiving our marketing emails. However, we can’t send them to her because we suppress anyone who has soft-bounced 4 or more times from our campaigns & flows. Is there a way to clear the soft bounce data from her profile? Or, do you recommend we delete her contact profile altogether and re-opt her into our list? Thanks for the help!

1
jennifer.brisebois
Klaviyo Employee
7 months ago
L
Contributor I
larsv17Contributor I
asked in Lists, Segments, and Profiles

Engagement segment based on insights

Hello, Currently I am sending most of my campaigns to my whole list. Generally performance (open and click rate) is fine but I am looking to divide my list in an engaged segment and a reignite segment. This way the engaged segment should bring more or less the same absolute performance as the whole list (relative performance will be a lot higher). And the reignite segment has the objective to bring people back to the engaged segment or else these people will go to the suppressed list. My question is, is there a function in Klaviyo to find the best variables and timeframe to segment my engaged list on. So can you run some kind of regression to find dependent variables that have a significant impact on for example opens. I would think that with all available data you could find that for example: ‘x opens in the last y days’ and ‘x times active on website in the last y days’ has the biggest chance that a user will open the next email. Thank in advance! Lars

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alex.hong
7 months ago
J
Contributor I
JmclellanContributor I
asked in Lists, Segments, and Profiles

Reporting on Segment Send Frequency

I’ve been getting requests from a new member of the leadership team for a report covering how often we send to our main segments at the message level. I have 11 main segments that I send to at least 5 times a month, and pulling this data from my own internal reporting is a time-consuming process. Is there a report or dashboard I can set up in Klaviyo at the Segment level to see a count of how many times a segment has been used in messages in a given time period?

1
Taylor Tarpley
Community Manager
7 months ago

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