Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 667 Topics
- 1,740 Replies
How can I segment Current Paid subscription users from Current Free trial users [ReCharge x Klaviyo]
Hi everyone, Can you help me identify the definition I should be using when segmenting the CURRENT PAID USERS from FREE TRIAL users of our brand. I already segmented those who are currently in free trial. But the metric I use [ 'rc_active_subscriber ] appears true to both users, either PAID or FREE trial users. So, how can I create a segment of those on PAID SUBSCRIPTION only [ EXCLUDING the FREE TRIAL users] Thanks,
Hi there,i have worked my way threw the Klaviyo Help Center and definetely learned a lot. What i still can’t find, either in the Help Center nor here in Community forum, is actually on how to view ALL my contacts in the profiles tab.I read that you can only see the recent 50 profiles but i would like to actually scroll threw ALL of my profiles.I use Klaviyo threw the Shopify Integration.Maybe someone can help me out here. Would be appreciated!Best regards,Laurenz
Hi there, I manage account for client and they have about 3k profiles in the list, Klaviyo shows 7k+ active profiles under Profiles tab which is more than 2x the number of actual profiles they have I do not want the client to pay fore more than they actually have, so any clarification would help Thanks
I have recently set up a Klaviyo account and integrated it with my Shopify store. I have just over 2,000 profiles and according to Shopify, nearly 1,300 are subscribed to our emails. However, when uploading these contacts to the Newsletter list, the list only populated just over 900 profiles.This means that I have around 350 people who are supposedly subscribed to receive emails from us but are not in my Newsletter. Why might this be and how can I fix it?I have read the Whats the difference between accepts marketing and the Newsletter list? question which recommends using the ‘Subscribe customers who Accept Marketing to a Klaviyo list’ check box but I do not appear to even have this option in my Shopify integration settings and even if I did I’m not sure whether that would back-populate to include profiles that have already been uploaded.Can anyone offer any solutions to this? I am reluctant to start sending emails until this issue is resolved.
I’ve setup integration between the Bluepark ecommerce platform, it was a simple case of adding the API key for Klaviyo into my Bluepark account and the data started flowing. Great!I now have 1000+ profiles in my Klaviyo account, but a big fat 0 in any of my lists. Also, there doesn’t seem to be any “consent status” in any of the profiles. It seems that a profile has been created for anybody who entered their email as part of the checkout process.I have 2 questionsHow do I work out which of the customers are happy to accept email marketing? (this is a question in my Bluepark checkout, but I’m not sure where it shows in Klaviyo)How do I move these customers into my newsletter list automatically?Thanks!
Hi, I have difficulties managing the list segments. For testing purposes I have also made two similar list, with exactly same rules, but they show different amount of users in it. and i have NOT set any date range in the segment, but havde chosen “over all time”I have made a costum property called “Favorite Club”.Many users have written there Favorite club when they have signed up, and I have also tried manual important a lot of users, also with a column called Favoritclub. For example this list:https://i.postimg.cc/FRGj9XzQ/favorit-club-list.jpg But when I import it dont work correctly. It simple only add some of the users correctly, but not all. very strange.Anyone experience similar problems?
Hello Everyone,I have a question that seems to not be answered yet. lolI make some sales on my Shopify store manually. The clients call me and say what they want. I generate an invoice and send to them to pay. In this process, I’m the one that is putting their information on the system. I add their email and address as they asked. I started to notice that none of these contacts are going to a segment or list. Automatically they do not receive any flows or campaigns. How can I add/move them to an existing list?In a normal contact I see Metrics>List&Segments>Contract>Channels>InformationOn those contacts I see Metrics>Contact>Channels>Information It is missing the list and segments.Another this is, for clients that I want to separate by gender and by sales status, ie. wholesale, making a list would work better right?! Thank you and have a blessed day,Marcella
Hi there,I think there is a logic error in the back in stock flow. Every now and then we see that a suppressed user signs up for the queue, but then does not receive an email because he is suppressed. In my understanding, the flow should be sent regardless of the status of the user (active or suppressed), as this is a separate signup and no newsletters are sent on it.I had already contacted the support with this problem, but unfortunately no solution could be found. Do you have similar problems? Have you found solutions how to work around the problem?
I’m trying to use the API to retrieve all the recently created users from a List but I’m not able to find any method for that. For example, I want to retrieve the latests members that were added into that list that includes an specific custom property. The closest one is the list-segments endpoints https://apidocs.klaviyo.com/reference/lists-segments#get-members but does not alows any filltering/sorting capabilities. There is any way I can do that with the current API versions?Thanks in advance,Nico
Hello,We are currently testing klaviyo ! So far the platform is really good and cool.We have somes questions :Our older customer (more than 90 days) are not synchronized (profile not created). Do we need to import them ourself ? When a customer change his email address from his profile a new profile is created and the old one is not updated. It doesn’t seems right. Can you clarify us theses situations ?Thanks a lotBest regards
Here is the endpoint details:https://developers.klaviyo.com/en/reference/exchangeI have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.In response, I receive internal api error and the message is something like this:"message": "An internal API server error occurred. Please contact firstname.lastname@example.org."Can someone please let me know the possible issue?Thank you in advance
I have suppressed a customers email in Klaviyo, because they complained about getting so many emails from the flows (they are a subscription customer). Now that I have suppressed their email, will that stop them receiving all emails in the future from any flows that they may get added into automatically by the system? If not, how can I go about this? If I delete their profile, when their next subscription order comes through it’ll readd them back in and they will go back into the flow sequence. Thanks so much in advance. Cheers.
Hi,My account shows 18,620 subscribers but my plan is only for 10,500. Does this mean that I can only send to up to the 10,500 and I am not contacting the addtional at all, or are my mails going to various subscribers out of the total number?Or do I need to upgrade to mail the total number of subscribers?Hope this makes sense?Thanks
Hello, I have created multiple pages in unbounce that i want to test. Additionally, each page has it’s own form. Question: How do i link each form separately to klaviyo? Or how can i create custom properties in the forms on unbounce that can be tracked and segmented by klaviyo? Thanks!
Hi there,I’ve just moved over to Klaviyo from Mailchimp. When I created my newsletter list, I just uploaded a CSV file of my existing subscribers, which just included their first name, surname and email address. I didn’t realise at the time that there was a Mailchimp integration option.I have since created my 30, 60 and 90 day engaged segments but all my contacts are in each segment - I assume because they’ve just been added in the last 15 days? So, to try and solve the problem, I then realised that there was a Mailchimp integration option and I’ve added that using the API from Mailchimp. But how do the contacts in my newsletter list get updated as nothing seems to have changed?I thought they might be automatically updated to show klaviyo when they last opened emails etc or is this not possible? I thought the 30, 60, 90 day engaged lists would now be updated and show different numbers? Can anyone help?I just want to make sure I’ve done everything correctly - or should I just delete the
Hello all, happy new year.I wanted to ask first here before reaching out to support. I have create a submit form offering a first purchase discount code if they suscribe to my newsletter, this form is tied to the newsletter list and has double opt-in enabled, so far I have had approximately 10 new subscribers but they are not showing in the list itself, I can see the consent status as green in their profiles and I can see them in the shopify admin as subscribed, source property is the form, but they are not in the actual list, I tried importing from shopify to klaviyo but it says that the record already exist.Edit to add that I have the collect subscribers enable in the integration settings.Has anyone faced something similar?.Thanks a lot for taking the time to read and reply.Regards.
So we finally managed to migrate our SMS CSV-file from attentive to Klaviyo with both opt-in and opt-out using boolean data type. Now when I try to create a segment for only those opted in, it adds everyone! Is there a way to view how many are opt-in vs opt-out? And what could we be doing wrong?
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